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Reviews of Archangel

4 out of 5
Archangel
1 King Street, Frome, England

Reviews

8.4

Very good

Rating 10 - Excellent. 55 out of 110 reviews" "
Rating 8 - Good. 29 out of 110 reviews" "
Rating 6 - Okay. 13 out of 110 reviews" "
Rating 4 - Poor. 9 out of 110 reviews" "
Rating 2 - Terrible. 4 out of 110 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Anne-Marie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A friend and I went to Frome for a wedding, and staying at the Archangel was perfect. It was close to the wedding, shopping and Frome itself was lovely. The staff was friendly and helpful, the venue had a wonderful series of quiet rooms, eating areas and our room was wonderful. The steel and brass fittings and stone work were beautiful. My one piece of feedback would be for our room; it had narrow steps up to the room which I think would not work for anyone who had disabilities. If the room does not already have a note on it that it isn't appropriate for anyone with disabilities, it should. We loved our stay and would recommend it to anyone.
Stayed 2 nights in May 2024

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
food and breakfast was excellent standard. cost for 3 nights was value for money it was cheaper than premier inn in frome and much better
Stayed 3 nights in Apr 2024

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Parking could be an issue although there is Council parking a mere 3 minute walk Food is excellent Staff are amazing Rooms are spacious with a roll tub bath in room 5 which is a luxury The property is really nice, lovely snugs around the bar and restaurant to sit and chat
Stayed 2 nights in Apr 2024

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous room, staff so professional, helpful and friendly. Beautifully done all round
Stayed 1 night in Mar 2024

10/10 Excellent

steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place - amazing staff - no issues here
Stayed 1 night in Feb 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service
Great location, friendly staff!
Stayed 1 night in Jan 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay at the Archangel. The food was good and the staff lovely and extremely helpful. The bed was very comfortable and the hotel had a warm atmosphere.
Stayed 2 nights in Jan 2024

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous!
Stayed 1 night in Dec 2023

4/10 Poor

Edd

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
A lovely place to stay if the mattress is replaced
We stayed in the indulgent room and enjoyed our stay because the food was lovely and the service was great, it was also very clean. However, the matress was horrendous and so we couldnt get much sleep, the centre heating was not working amd the small oil heater wasnt enough to heat the big room and we had no milk for a morning tea or coffee. Bear in mind that we unfotunately stayed on one of rhe coldest days of the year.
Stayed 1 night in Dec 2023

10/10 Excellent

Matt

Stayed 1 night in Nov 2023

8/10 Good

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hidden gem
Really quirky historic building converted very well into a modern pub and rooms. Amazingly comfortable mattress friendly staff and delicious breakfast. Great cocktail happy hour too.
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Christmas shopping trip
I booked two classic doubles, for myself and a friend. I was somewhat surprised that my room (7) was half the size of room 8, for the same cost. The room was tired and needed a thorough clean. For example, the fan in the bathroom was covered in cobwebs as was the corner of the shower room. The tap over the small sized sink was huge and quite frankly difficult to use. Fresh ground coffee was supplied but no means of making a coffee. I was glad it was only one night. The front door also stuck which made it difficult to get in and out, which is no doubt a fire hazard. Butcombe brewery the owners of this establish need to up their game. On the positive side the staff were polite and helpful and the breakfast was delicious.
Stayed 1 night in Oct 2023

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb friendly staff and service fantastic remordernised room good location.
Stayed 2 nights in Oct 2023

10/10 Excellent

Nathalie

Stayed 1 night in Oct 2023

2/10 Terrible

Aneesa

Disliked: Staff & service, property conditions & facilities, room comfort
AVOID
The hotel comes across as a boutique hotel and at £153 per night you’d expect so. We booked a table that evening for dinner which was sub par and we were left waiting for service due to them prioritising the bar. Come 10pm we wanted a relaxing evening together away from our busy lives and daughter and we ended up being kept awake from 10:30pm until 2am! My husband went down to the bar to complain and we were told there’s nothing they can do they don’t have door staff! The building is listed so the windows may well not exist. If you want a peaceful night don’t stay in room 1. People going home drunk, taxi drivers shouting etc we did not get any rest and came home more tired than when we went. When we brought this is up with the bar staff the next morning a member of staff called Carmen said they were sorry and that the staff they have are “rubbish”. She stated she would call me by the end of that day when a refund would be issued, 2 weeks later and shock no call and no refund! I would avoid until you want a boutique version of weatherspoons.
Stayed 1 night in Oct 2023

10/10 Excellent

Paul

Stayed 1 night in Oct 2023

6/10 Okay

Lisa

Stayed 1 night in Oct 2023

8/10 Good

lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

David

Stayed 1 night in Sep 2023

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness
Expensive for what it is
Staff were friendly at check in. The room was spacious, a bit worn and very dark. The toilet wasn’t clean and toilets in the bar were disgusting. Rooms are arranged around the pub garden so would’ve been noisy, we were out all evening so wasn’t a problem for us.
Stayed 1 night in Sep 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Very welcoming and clean. A beautiful setting and building, we had pleasant stay here.
Stayed 1 night in Sep 2023

8/10 Good

David

Stayed 2 nights in Aug 2023

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

kristin

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
No welcome at check in. Staff disinterested. Ran out of coffee in the room, had to go down at 7.30 and was told only decaf. Waited for lady to ground some, no milk in room for tea. They had forgot. Ran out of orange juice at breakfast, no pastries. Bathroom smelt of damp. Window cracked. You’re staying in a pub so expect noise at night. Sure there are much nicer places to stay. Avoid.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Bathroom had mould all over the shower.
Stayed 1 night in Aug 2023

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely one night stay! Close to the station. Lovely staff and superb food!
Stayed 1 night in Jul 2023

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the centre of Frome
Really enjoyed it. Great conversion of an old building right in the centre of Frome. My room was excellent.Very well designed as was the whole place. Good staff and I could not really fault anything.Lovely staff and I will definitely be going back.
Stayed 1 night in Jul 2023

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and memorable hotel. Really comfy, quiet and generally gorgeous. Thank you x
Stayed 2 nights in Jul 2023

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Disappointing stay
First room, door would not lock so given supposedly better room. My husband of average height had to be careful of beams. Main problem no cold water in taps, bath sides to tall and we couldn’t get in, toilet push flush was broken, wait for breakfast very slow.
Stayed 2 nights in Jul 2023

2/10 Terrible

Daniel

Stayed 1 night in May 2023

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stunning property, wonderfully romantic and the food was amazing. Will be returning
Stayed 1 night in Feb 2023

4/10 Poor

Robert

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointing
A shame really. Whilst the evening meal was good, my room was upstairs facing onto the beer garden which was extremely noisy. The staff seemed to use the venue as their own social venue and were amongst the most noisy The shower was scalding and couldnt be turned down. There was a door missi g from the shower meaning water went all over the floor. The tray and seals were mouldy and the toilet bowl was broken. There were cobwebs everywhere and when it came to breakfast - after waiting 10 minutes to be seen, was told the chef hadnt turned in. The cutlery was dirty and the tables sticky. Croissants were offered but after waiting a further 20 minutes - these didnt arrive either an i had to leave... Very disappointing. I stay in frome regularly and am sorry to say i wont be back the the archangel.
Stayed 1 night in Jan 2023

10/10 Excellent

N

Stayed 1 night in Oct 2022

2/10 Terrible

Lee

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Awful shoddy room
My room was small which is fine but it had no bedside tables, the TV did not work and the electrical socket was loose and fell out the wall, the shower thermostat was stuck on hot and would not adjust and lastly the Fire Exit light was permanently on, I will not be staying here again.
Stayed 1 night in Sep 2022
Response from Reservations Team on 29 Sept 2022
Thank you so much for your feedback, it's integral to us so we can make improvements and we will be investigating.

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Wonderful building, Admin not ok.
The rooms were lovely, although my request for as few stairs as possible was ignored. We were moved for the second night, but all the fuss could have been avoided. We were told that the restaurant served Saturday lunch until 5, and a reservation would not be necessary. When we arrived at quarter past 4 we were informed that they had decided to close at 4 that day. My biggest problem with this hotel was that I arranged to pay our bill on-site. However, they charged me in advance, and this caused me problems. No one took responsibility or apologised.
Stayed 3 nights in Aug 2022

6/10 Okay

Deborah

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disappointed
Rooms are lovely but quite hot & noisy, even after the bar had closed, there was music & chatter till the early hours. The rooms were clean but there was no daily service as advertised. The staff are friendly but they are run off their feet so service is compromised. The cooked breakfast was very good but the offer of fruit, pastries etc was dependant on who was in that day, we had someone different serving each day so was very hit & miss. The location is good for exploring the county
Stayed 4 nights in Jul 2022

10/10 Excellent

Linda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely stunning place, loved the atmosphere and the room! Food was delicious
Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel! Historic and pretty
Very nice place. Would stay again despite no parking on site, the closest is a couple of roads away. Good breakfast. Some attention to detail needed in the room - no lightbulb at bedside table lamp etc. But such a lovely, opulent room and close to Longleat.
Number 6
Stayed 1 night in Jun 2022

10/10 Excellent

Mark

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good location, ok stay.
Staff were great but the baby cot for our one year old was broken and as we arrived rather late we ended up sleeping with them in our bed - not very comfortable. The shower was problematic but eventually worked. The breakfast was nice but the coffee was cold. Location was the best thing. Overall, we expected a better room for the price.
Stayed 1 night in Jun 2022

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

8/10 Good

Karen

Stayed 1 night in May 2022

6/10 Okay

Daniel

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in May 2022

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lushhh
Amazing place, so fancy and the staff were lovely. Did get charged for a wrong drink though and told the wrong check out time but would definitely go again
Stayed 1 night in Feb 2022

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel. Room and staff were amazing
Stayed 2 nights in Feb 2022

6/10 Okay

Lawrence

Liked: Cleanliness, staff & service, room comfort
Archangel
Stayed 2 nights in Dec 2021

8/10 Good

Miss

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021