Freshwater Bay Beach Resorts from RM374

"The hotel was lovely, we’ve stayed here before The only thing was that it needed was for the bath was the safety handles so we could get in the bath and a rubber mat when having a shower or a bath Also they should have a ramp for wheelchair users. Overall it’s a lovely hotel "

"Good breakfast general staff (bar restaurant etc) excellent. However front desk inefficient & duty manager CALLUM was rude & dismissive . With that attitude he has no future in hotel management. Front desk were super efficient in taking unauthorised payments from credit cards but not so good in refunding!! Hotel overall appearance tired in need of redecorating throughout. Large cracks in outside walls. This is probably due from recent cliff face collapse. Not up to Marriott standard & would not stay again. Overall not an enjoyable holiday."

"My husband & I arrived on a Friday and we're fairly late arriving, we were shocked at the price of the parking, the sign said £18 per day. You have to use an app which I do not like! We walked to reception and booked in. We were told our room was on third floor. We got in the lift and went up, as soon as the doors opened the heating hit us! We found our room and went in. Again the heat hit us! No a/c or even a fan.Hubby opened a small window and we found we were above the kitchen and had all the heat vents below us. The room was decorated poorly and hubby noticed paint on the frames of pictures where they hadn't been removed. The bed was clean at least, the pillows were awful and I had to ask for a third to make a bit of a even level. The bathroom did not have a window and no extractor so smelt damp. The towel rail/ radiator was not even plumbed in! The room was not worth the money paid! We've had better in a Travelodge! The pool was clean but did not visit the spa so can not comment on that. Having looked forward to staying and seeing family we left early on Sunday just purely to get away from the heat. Food was ok but a small menu. Pricey too. We won't be staying there again!"

"Old building creaky floors, very old carpet and pillows! However for the money it was ok"

"I didn't try the breakfast, the room is clean, & helpful stuff."

"Breakfast was very busy due to a trade union conference and options were limited. Also we were charge extra for coffee on the first day and told on the second day it was free."

"The staff (Jamal) were friendly and welcoming. The hotel however is tired and requires a makeover and updating."

"Lovely stay"

"It was very noisy until past 10pm with activities and when arriving with our nurse old, it wasn't hugely ideal. What was good was the dark room, bath, bath mat and fridge. "