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Reviews of Radisson Hotel Freehold

3.5 out of 5
Radisson Hotel Freehold
50 Gibson Pl, Freehold, NJ

Reviews

8.2

Very good

Rating 10 - Excellent. 480 out of 1001 reviews" "
Rating 8 - Good. 278 out of 1001 reviews" "
Rating 6 - Okay. 118 out of 1001 reviews" "
Rating 4 - Poor. 63 out of 1001 reviews" "
Rating 2 - Terrible. 62 out of 1001 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

HAYDEE, Kissimmee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the area were ia located
Stayed 6 nights in Apr 2024
Response from Radisson Freehold Management on 30 Apr 2024
Thanks!

6/10 Okay

Benjamin

Liked: Cleanliness, staff & service
Shower did not drain well so your ankles take a bath which was kinda gross. Could hear other guests even though it didn't seem they were being particularly loud (tv, talking, door closing, etc.)
Stayed 1 night in Apr 2024
Response from Radisson Freehold Management on 30 Apr 2024
Thank you for your review and feedback. We'll have maintenance inspect the tub in your room. We appreciate your feedback, and we hope you choose to stay with us again soon.

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean which is most important to me. the bathroom had a lot of counter space. The room itself was spacious. The bed and bedding were comfortable.
Stayed 1 night in Apr 2024
Response from Radisson Hotel Freehold Management on 26 Apr 2024
Thanks so much for the incredible review! We are so glad you enjoyed your accommodations. We hope to see you again soon!

6/10 Okay

Ram

Disliked: Staff & service, property conditions & facilities
Old style TV channels. No Internet connectivity to watch Prime or Netflix.
Stayed 1 night in Apr 2024
Response from Radisson Hotel Freehold Management on 23 Apr 2024
Thank you for your review, and we appreciate your feedback. We will take your comments into consideration when we undergo a renovation.

10/10 Excellent

randall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Radisson Freehold Management on 22 Apr 2024
Thanks so much!

8/10 Good

Lisa

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Radisson Hotel Freehold Management on 15 Apr 2024
Thanks so much! We're glad you enjoyed your stay.

8/10 Good

Munish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good quiet place
Stayed 2 nights in Mar 2024
Response from Radisson Freehold Management on 5 Apr 2024
Thank you!

10/10 Excellent

Eddie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
will stay there again
Stayed 3 nights in Mar 2024
Response from Radisson Hotel Freehold Management on 4 Apr 2024
Thanks! We look forward to your next stay.

10/10 Excellent

SHARON, Pennsauken

Business traveller
Liked: Staff & service
I stayed at the hotel for a conference and the distance from the event center was perfect, such a short drive. The staff was amazing. I left my iPad after checking out and immediately received a phone call to pick it up. I was so grateful to their staff!
Stayed 1 night in Mar 2024
Response from Radisson Hotel Freehold Management on 4 Apr 2024
Thank you, thank you, thank you! We are absolutely thrilled you enjoyed your stay and our convenient location. We greatly appreciate it, and we hope to see you again soon.

8/10 Good

Brigitte, Ozone Park

Stayed 1 night in Jan 2024
Response from Samantha Biondi on 29 Mar 2024
Thank you for staying with us. We appreciate the feedback.

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. There is so many shopping and food options within minutes of the hotel.
Stayed 4 nights in Mar 2024
Response from Radisson Hotel Freehold Management on 25 Mar 2024
Thanks!

10/10 Excellent

Montay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel will definitely come again
Stayed 1 night in Mar 2024
Response from Radisson Hotel Freehold Management on 25 Mar 2024
Thanks! We look forward to seeing you again soon.

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
service was great as were the staff. restaurant was ok for what i ate. fresh coffe in the mornings. the gym was sparse but i knew that from pics good value for the price
Stayed 3 nights in Mar 2024
Response from Radisson Hotel Freehold Management on 25 Mar 2024
Thank you for the wonderful review! We're glad you enjoyed your stay, and we hope to see you again soon.

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Radisson Hotel Freehold Management on 27 Mar 2024
Thanks so much!

10/10 Excellent

Elizabeth

Liked: Staff & service, property conditions & facilities
The white sheets had several stains on them near where my head would rest
Stayed 1 night in Mar 2024
Response from Radisson Hotel Freehold Management on 19 Mar 2024
Thank you for the review and feedback. We're sorry there were some stains on your bed, and we'll address that with housekeeping immediately. We're glad you enjoyed the rest of your stay, and we hope to see you again soon.

8/10 Good

Susan, Saint Petersburg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were in Freehold for a funeral. The hotel location was convenient to downtown Freehold. The women at the front desk were friendly and efficient.
Stayed 3 nights in Mar 2024
Response from Radisson Hotel Freehold Management on 18 Mar 2024
Thank you so much!

8/10 Good

Robert

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Staff was helpful.
Stayed 2 nights in Feb 2024
Response from Radisson Freehold Management on 12 Mar 2024
Thanks so much!

6/10 Okay

THOMAS, PHILADELPHIA

Stayed 1 night in Mar 2024
Response from Radisson Hotel Freehold Management on 29 Mar 2024
Thank you for your review and feedback.

10/10 Excellent

Sviatoslav

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from Radisson Hotel Freehold Management on 11 Mar 2024
Thank you so much! We're glad you had a great stay.

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing. Place was very clean.
Stayed 1 night in Mar 2024
Response from Radisson Hotel Freehold Management on 11 Mar 2024
Thank you so much!

6/10 Okay

Mark

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
There were a couple of false alarm evacuations that were disruptive and stressful. One happened late in the evening when we were in bed and early the next morning before we woke up.
Stayed 6 nights in Feb 2024
Response from Radisson Freehold Management on 8 Mar 2024
Thank you for your review and feedback. We sincerely apologize this was your experience. We are aware of what happened, and the issue was addressed immediately. This is not typical of our hotel, and we hope you consider staying with us again in the future.

8/10 Good

Marci

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Radisson Freehold Management on 27 Feb 2024
Thanks!

10/10 Excellent

Joshua, Commack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Radisson Freehold Management on 27 Feb 2024
Thanks! We're so glad you had a great stay with us.

10/10 Excellent

Christopher

Liked: Cleanliness
Stayed 3 nights in Feb 2024
Response from Radisson Hotel Freehold on 26 Feb 2024
Thanks so much!

10/10 Excellent

Lisa

Stayed 1 night in Feb 2024
Response from Radisson Hotel Freehold Management on 22 Mar 2024
Thanks!

10/10 Excellent

Ricky

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, helpful staff. Very clean and comfortable, and tranquil.
Stayed 4 nights in Feb 2024
Response from Radisson Hotel Freehold Management on 19 Feb 2024
Thank you for the incredible review! We're so glad you had a great stay, and we hope you choose to stay with us again soon.

6/10 Okay

Tristan

Stayed 2 nights in Feb 2024
Response from Radisson Hotel Freehold Management on 22 Mar 2024
Thank you for your review and feedback.

10/10 Excellent

Mildred

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and up to date. Staff friendly and helpful.
Stayed 1 night in Feb 2024
Response from Radisson Hotel Freehold Management on 12 Feb 2024
Thanks for the wonderful review. We are thrilled that you enjoyed your stay and our friendly, accommodating staff. We'll be sure to share your review with everyone, and we hope to see you again soon!

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Just what we wanted and needed at a fairly reasonable rate. Clean, well maintained. Natalie gave us a lovely greeting. Temperature control is great. Feels totally safe. Very pleased with the experience.
Stayed 1 night in Feb 2024
Response from Radisson Hotel Freehold Management on 7 Feb 2024
Thank you so much! We're thrilled you had a great stay, and we'll be sure to share your comments with Natalie and the rest of the team. Thanks again, and we hope to see you again soon.

8/10 Good

SAMANTHA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed there for a wedding. We all came back to the bar after. Bartender was not happy. Gave us the wrong beer we asked for then gave the next customer the beer we asked for. Very dark. No music. Overall hotel was nice otherwise.
Stayed 1 night in Dec 2023
Response from Radisson Hotel Freehold Management on 6 Feb 2024
Thank you for your review and feedback. While we're pleased you enjoyed your accommodations, we do apologize for your experience in our bar. We will address this with the staff to ensure they are providing exceptional service at all times. Thank you again for your review, and we hope to see you again soon.

10/10 Excellent

Hunter

Liked: Cleanliness, staff & service, property conditions & facilities
Convient
Stayed 1 night in Jan 2024
Response from Radisson Hotel Freehold Management on 5 Feb 2024
Thanks!

8/10 Good

Sashi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was conveniently located and I enjoyed my stay.
Stayed 2 nights in Jan 2024
Response from Radisson Hotel Freehold Management on 5 Feb 2024
Thanks so much! We are so glad you enjoyed your stay.

8/10 Good

Renee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Guest.
My husband was really happy with his room and the location. He said he would stay there again on a business trip.
Stayed 2 nights in Jan 2024
Response from Radisson Hotel Freehold Management on 1 Feb 2024
Thanks so much for the incredible review! We're very happy to hear your husband enjoyed his stay, and we hope to see him again soon.

10/10 Excellent

Eileen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff from front desk. cleaning services and bar/restaurant were very attentive and friendly. Wonderful staff! Thank you Radisson/Freehold NJ.
Stayed 2 nights in Jan 2024
Response from Radisson Hotel Freehold Management on 1 Feb 2024
Thanks so much! We'll be sure to share your review with the entire team, as we're sure it will brighten their day. Thanks again!

10/10 Excellent

patricia, islip terrace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second time staying here. Staff were friendly and accommodating. Hotel was clean and quiet. Rooms were spacious. Will stay here again.
Stayed 2 nights in Jan 2024
Response from Radisson Hotel Freehold Management on 30 Jan 2024
Thank you so much! We are absolutely thrilled that you continuously choose to stay with us and always have an exceptional experience. We greatly appreciate your review, and we look forward to your next stay.

6/10 Okay

Tenayia

Business traveller
Liked: Cleanliness
I didn’t like a 8 am text reminder to check out
Stayed 2 nights in Jan 2024
Response from Radisson Hotel Freehold Management on 29 Jan 2024
Thank you for your review and feedback.

10/10 Excellent

conrad

Liked: Cleanliness, staff & service, property conditions & facilities
Great Staff
Stayed 2 nights in Jan 2024
Response from Radisson Hotel Freehold Management on 30 Jan 2024
Thank you so much! We have a great team here at the Radisson, and we'll be sure to share your review with them. Thanks again, and we hope to see you again soon.

6/10 Okay

Fendi

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Radisson Hotel Freehold Management on 29 Jan 2024
Thank you for taking the time to review your recent stay at the Radisson Freehold.

10/10 Excellent

conrad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT STAFF
Stayed 2 nights in Jan 2024
Response from Radisson Hotel Freehold Management on 29 Jan 2024
Thank you so much! We're thrilled you had a great stay, and we hope to see you again soon.

6/10 Okay

Mike

Travelled with family
Liked: Cleanliness
We were disappointed that there was no breakfast and the toilet you needed to hold the handle to flush it overall it was a good stay
Stayed 1 night in Jan 2024
Response from Radisson Hotel Freehold Management on 24 Jan 2024
Thank you for your review and feedback. We will look into the toilet issue you noted with our maintenance team and repair it immediately. We're glad you enjoyed your stay overall, and we hope you choose to stay with us again soon.

10/10 Excellent

Turby

Stayed 1 night in Jan 2024
Response from Radisson Hotel Freehold Management on 12 Feb 2024
Thank you so much!

4/10 Poor

Justin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
No hot water in room 103
The hotel was really nice and the staff was very friendly (especially the lady serving breakfast) but there was no hot water in the shower the night of or the next morning. I managed a cold shower once but I left without one today.
Stayed 1 night in Jan 2024
Response from Radisson Hotel Freehold Management on 24 Jan 2024
Thank you for your review and feedback. We aren't aware of any hot water issues recently, but we will investigate. We're glad you enjoyed your stay overall, and we hope you choose to stay with us again in the future.

10/10 Excellent

Ciara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Radisson Hotel Freehold Management on 17 Jan 2024
Thank you!

10/10 Excellent

JOHN

Stayed 1 night in Jan 2024
Response from Radisson Hotel Freehold Management on 30 Jan 2024
Thanks so much!

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleaning staff is amazing. This hotel is spotless!! Other than one person at the desk who was extremely lazy & made his own rules such as couldn’t pay cash for a soda and claimed hotel was out of coffee in the morning due to out of stock (which was a lie) the rest of the staff was very polite and helpful. The restaurant staff and chef was on point as well. Stay there on business and will be back again.
Stayed 2 nights in Jan 2024
Response from Radisson Hotel Freehold Management on 12 Jan 2024
Thank you for the incredible review and helpful feedback! We're so glad you enjoyed your stay and plan to stay with us again soon!

8/10 Good

Kimberly

Stayed 5 nights in Jan 2024
Response from Radisson Hotel Freehold Management on 30 Jan 2024
Thank you!

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Needed two rooms for a one night stay. Overall very clean and comfortable. The room doors tend to SLAM shut which was very disruptive to sleeping. Perhaps hinge adjustments are required.
Stayed 1 night in Dec 2023
Response from Sam on 8 Jan 2024
Thank you for your feedback! We look forward to seeing you again in the future.

6/10 Okay

Nicolas

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We were woken up to housekeeping coming into our room at 8:30 in the morning. Check out is not until 11. Did not knock on door either. Unacceptabe!!
Stayed 1 night in Jan 2024
Response from Sam on 8 Jan 2024
First and foremost, I genuinely appreciate your feedback and we are sorry we fell short of your expectations as our service is very important to our guests and this is not our level of service.

2/10 Terrible

Nandi

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
I stayed at the hotel for one night, at 1:15 a.m I heard people downstairs, outside my window, yelling and and being loud so I called the front desk and asked them to have them quiet down. This was the first noise complaint I had to make for that day. At 3 a.m the people in the room next to me were being loud screaming arguing and playing loud music. I called down to the front desk and asked them to come up and speak with them about keeping the noise down. Shortly after that the noise continued so I got up and went next door to ask them myself to keep the noise down not only were the guests in the room rude, they started yelling at me, closed the door in my face and kept being loud. After that I went down to the front desk and spoke to Rob who was working that shift and asked him what else could be done about the noise, Rob informed me that he had already spoken with the room and other guests in the hotel about the noise but there was nothing he could do because there was no security on-site. I asked him if he could call the police and he said he didn't want to so I ended up calling them myself. The police showed up but shortly after they left the noise continued on until 5 something in the morning. When I went down to check out the next morning, Nelson was working the front desk and I asked him if I could receive compensation or speak with someone about what had occurred and I was told that there was nothing that could be done and that there wasn't even a report on file.
Stayed 1 night in Jan 2024
Response from Sam on 8 Jan 2024
First and foremost, I genuinely appreciate your feedback and I am sorry if we fell short of your expectations during your stay. Additionally, we have addressed this straight away to our staff and escalated it to the management for immediate action; to ensure that this incident is not repeated again.

6/10 Okay

LAURA

Travelled with family, Travelled with group
Disliked: Staff & service
Front of the house staff should be more attentive/ responsive and alert to their surroundings. Coffee in the lobby was out or cold every morning. Front desk staff just sitting there doing nothing. Bar and bartender was horrible. The bar itself is in a terrible location. The bartender was personally made aware of a big party coming in the next day the before and when everyone arrived she was working alone and had the lights off. She was Not friendly or prepared. We had guests traveling from afar who wanted to enjoy the bar area for a couple of drinks but instead the bartender acted like we were an inconvenience! The hotel lost a lot of money that night.
Stayed 3 nights in Dec 2023
Response from Radisson Hotel Freehold Management on 5 Jan 2024
Thank you for your review and feedback. We apologize this was your experience, and we'll address you concerns with the team.