8/10 Good
Naji
28 Apr 2024
Liked: Cleanliness
Frankly, it was not a good stay for us at by the river. We arrived there on Saturday 3h:30 pm, we were kindly welcomed after waiting around 7 minutes for someone to open the door. Once we got into the room, we needed to iron some clothes so we spoke to a young lady in charge who told us she would check, 5 minutes later, she came back and apologized as she couldn’t provide us with an iron, we complained, but she politely said that we can leave if we are not satisfied and she will refund us the money, we booked in another hotel and went down to ask for the refund, surprisingly she told us she cannot refund us the money and that she spoke to the owner who told her she didn’t do anything wrong and that she is not supposed to refund any money, we surely complained as she promised to refund us, she then reacted in a rude way and asked us to leave saying : “ please leave, I have enough, this my home and I am asking you to leave “ so we left.
Briefly, she took our money and fired us simply because we asked for an iron and complained about it.
Naji
Stayed 1 night in Apr 2024