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Reviews of Best Western Plus Welcome Hotel Frankfurt

4 out of 5
Best Western Plus Welcome Hotel Frankfurt
Leonardo-da-Vinci-Allee 2, Frankfurt, HE

Reviews

8.4

Very good

Rating 10 - Excellent. 272 out of 696 reviews" "
Rating 8 - Good. 294 out of 696 reviews" "
Rating 6 - Okay. 78 out of 696 reviews" "
Rating 4 - Poor. 34 out of 696 reviews" "
Rating 2 - Terrible. 18 out of 696 reviews" "

9.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place but construction on some side of the hotel
Stayed 2 nights in Mar 2024

4/10 Poor

Surpreet

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Found a needle in the bed. The bedsheet was not changed, after asking them to. It was already dirty, when we arrived at the hotel. After telling the staff about it, they said the housekeeping is not here anymore and they can’t do anything about it. We were there for 2,5 days and I slept without a blanket. The only nice person in the staff, was a young, tall boy in the early shift and the indian guy in the night shift.
Stayed 2 nights in Apr 2024
Response from MA on 2 May 2024
Dear Surpreet, Thank you for your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.We look forward to welcoming you back to our hotel and providing you with the exceptional experience you deserve. Sincerely, Your Team of the Best Western Plus Welcome Hotel Frankfurt

10/10 Excellent

Rizkallah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great place for a couple of nights. Value for money perfect.
Stayed 1 night in Mar 2024
Response from MA on 2 Apr 2024
Dear Abed Rizkallah,Thank you very much for this review.On behalf of the entire team, I would like to send you my regards and we very much hope you will come back soon.Morad AlaasFront Office Manager

6/10 Okay

Jayesh

Business traveller
Liked: Cleanliness, staff & service
Deliberate overcharging
Incredibly disappointed as I paid booked and paid for 3 Junior Suites for 3 nights to accommodate 5 colleagues on a business trip. On arrival we were told that there were no Junior Suites available and we would be given 3 Standard Rooms instead. The receptionist confirmed that there was a substantial difference in the room rate between a Junior Suite and a Standard Room and that they could not refund the difference themselves as I had made a booking via Exepedia (I thought I made and paid for the booking via this site) and they would have to make the refund. On my return, I informed Hotels.com of the situation and asked for the appropriate refund. They said they would aske the hotel for the amount and 2 days later replied that the hotel refused to entertain a refund and there was nothing they could do. This is unbelievable. They offered, reserved and took payment for a Suite and on arrival only provided a Standard Room. Knowing that with the city totally flooded by visitors to the largest trade fair in the world there was no rooms available anywhere in the center of the city, we had no option. This is the worst billing experience i've had at any hotel anywhere and Best Western should be ashamed of scamming extra money from guests by falsely charging for rooms they did not provide. I will be taking this up with my credit card company to get satisfaction.
Stayed 3 nights in Jan 2024
Response from Morad on 3 Feb 2024
Dear Jayesh, We apologize for the inconvenience you experienced during your recent stay at our hotel. we sincerely apologize for not being able to provide you with the Junior Suites that you had booked.We want to assure you that we have addressed your concerns and have taken appropriate actions to prevent such incidents from happening in the future. Regarding the refund, we have already provided the necessary information(yesterday) to Expedia, and they have confirmed that they will process the refund on. Once again, we apologize for the inconvenience caused and appreciate your understanding. If you have any further questions or require any additional assistance, please do not hesitate to contact us. We value your feedback and will use it to improve our services.We hope to have the opportunity to welcome you back in the future to provide you with the superior experience that you rightfully expected.Mit freundlichen Grüßen / Kind regards Morad AlaasFront Office Manager

10/10 Excellent

Salman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

T

Stayed 3 nights in Jan 2024

10/10 Excellent

Markus

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Ihr Best Western Plus Welcome Hotel Team on 22 Dec 2023
Herzlichen Dank für Ihre TOP Bewertung!

6/10 Okay

Gunchul

Stayed 2 nights in Dec 2023
Response from Ihr Best Western Plus Welcome Hotel Team on 22 Dec 2023
Herzlichen Dank für Ihre Bewertung! Wir würden uns freuen Sie ein weiteres Mal bei uns beherbergend zu dürfen. Teilen Sie uns doch gerne mit was wir hätten verbessern können.

10/10 Excellent

SANGWOOK

Stayed 4 nights in Nov 2023
Response from Ihr Best Western Plus Welcome Hotel Team on 22 Dec 2023
Vielen Dank für Ihre Top Berwertung!

10/10 Excellent

Ruben

Stayed 1 night in Oct 2023
Response from Ihr Best Western Plus Welcome Hotel Team on 22 Dec 2023
Herzlichen Dank für 10 von 10 Punkten. Wir haben uns sehr darüber gefreut!BESTe Grüße

10/10 Excellent

gerard

Stayed 3 nights in Oct 2023

10/10 Excellent

Tino

Stayed 1 night in Oct 2023

8/10 Good

Farshad

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfort . I'll go again.
Stayed 2 nights in Oct 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Halil

Travelled with group
It was great. Thank you
Stayed 1 night in Aug 2023

8/10 Good

Michael

Stayed 1 night in Aug 2023

8/10 Good

Hongwei

Stayed 1 night in Jul 2023

2/10 Terrible

Catharina

Stayed 1 night in Jul 2023

8/10 Good

Gideon

Stayed 1 night in Jul 2023

10/10 Excellent

Ahmed

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

8/10 Good

Francois

Stayed 1 night in Jun 2023

10/10 Excellent

l

Liked: Cleanliness, staff & service, property conditions & facilities
great, easy place
great place for a stop over, great bar, food and simple room. Our ac didnt work in the room so got a bit stuffy but didnt make our stay terrible. will definately stay again, ill just check the ac before i get into bed.
Stayed 1 night in May 2023

4/10 Poor

Brooke

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The closeness to the tram is probably the highlight of this hotel.
Stayed 3 nights in May 2023
Response from Your Best Western Plus Welcome Hotel Team on 12 May 2023
Dear guest, certainly we apologize for any inconvenience you may have experienced during your stay. Please let me know the details of your complaint so we can assist you further.Best regards,

10/10 Excellent

Faisa

Stayed 1 night in May 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2023

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Your Best Western Plus Welcome Hotel Team on 12 May 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Sara

Stayed 3 nights in Mar 2023
Response from Your Best Western Plus Welcome Hotel Team on 12 May 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Your Best Western Plus Welcome Hotel Team on 12 May 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Joakim

Stayed 1 night in Feb 2023

8/10 Good

Henrik

Stayed 1 night in Feb 2023

10/10 Excellent

Mukund

Stayed 4 nights in Feb 2023

4/10 Poor

Casimir

Stayed 3 nights in Oct 2022

6/10 Okay

Norm

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was not provided at the time stated. Was told to come back on two separate occasions. Room was modern but the beds were too close together. Not a fan of the open washroom concept. Good access to public transit.
Stayed 1 night in Sep 2022

6/10 Okay

Hannah

Disliked: Cleanliness, staff & service, property conditions & facilities
room was very dusty and saw spider web cobs but staff was okay.
Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Best Western Plus Welcome Hotel Frankfurt Team on 18 Jul 2022
Hallo Du, vielen Dank für Deine tolle Bewertung! Wir freuen uns auf Deinen nächsten Besuch! Dein Best Western Plus Welcome Hotel Frankfurt Team

8/10 Good

Franco

Stayed 1 night in Jun 2022
Response from Best Western Plus Welcome Hotel Frankfurt Team on 18 Jul 2022
Dear Franco, Thank you very much for your feedback. It would have been nice to know where we could improve. Please let us know for your next stay. Your Best Western Plus Welcome Hotel Frankfurt Team

8/10 Good

Nitzan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will stay here again if in the area
Stayed 1 night in May 2022
Response from Best Western Plus Welcome Hotel Frankfurt Team on 18 Jul 2022
Dear Nitzan, Thank you so much! Hope to see you again soon. Your Best Western Plus Welcome Hotel Frankfurt Team

10/10 Excellent

mohamed

Stayed 1 night in Mar 2022

10/10 Excellent

Jamal

Stayed 1 night in Oct 2021

10/10 Excellent

Dena

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property. Felt comfortable and safe. Room was good sized. We enjoyed it so much we re-booked for the last night of our trip. Staff was helpful. Restaurant downstairs had good food.
Stayed 1 night in Aug 2021
Response from Best Western Plus Welcome Hotel on 31 Aug 2021
Dear Dena, Thank you so much for ypur nice words. We hope to welcome you again soon. Your Best Western Plus Welcome Hotel Team Frankfurt

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Small room, TV stopped working first day, friendly service, on site parking is euro 22
Stayed 1 night in Aug 2021
Response from Best Western Plus Welcome Hotel on 20 Aug 2021
Dear Guest, Thank you very much for your feedback. We're very sorry, that you had problems with your TV. Did you complain it directly at the hotel so we were able to find a solution? We hope we can chance your point of view within your next stay. Your Best Western Plus Welcome Hotel Frankfurt Team

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice hotel, very good location to downtown/main train station and even not too far from the Airport (13 mi).
Stayed 3 nights in Aug 2021
Response from Best Western Plus Welcome Hotel on 20 Aug 2021
Dear Guest, Thank you very much for your nice feedback. We hope to welcome you again soon. Your Best Western Plus Welcome Hotel Frankfurt Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel 15mins from city centre by tram
Stayed 1 night in Aug 2021
Response from Best Western Plus Welcome Hotel on 20 Aug 2021
Dear Guest, Thank you very much. We hope to welcome you again soon. Your Best Western Plus Welcome Hotel Frankfurt Team

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2021
Response from Best Western Plus Welcome Hotel on 12 Aug 2021
Sehr geehrter Gast, vielen Dank für Ihre Bewertung. Es freut uns, dass Sie sich bei uns wohl gefühlt haben und freuen uns darauf, Sie bald wieder bei uns begrüßen zu können. Ihr Best Western Plus Welcome Hotel Frankfurt Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Best Western Plus Welcome Hotel on 8 Jul 2021
Sehr geehrter Gast, vielen Dank für Ihr tolles Feedback. Es freut uns sehr, dass wir Sie von uns und unserem Service überzeugen konnten und hoffen, Sie bald wieder bei uns begrüßen zu können. Ihr Best Western Plus Welcome Hotel Team

8/10 Good

eunjae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Best Western Plus Welcome Hotel on 26 Jul 2020
Dear Eunjae, Thank you so much for your nice feedback. We appreciate you felt comfortable with us and hope to welcome you again soon. Your Best Western Plus Welcome Hotel Team

2/10 Terrible

Verified traveller

Stayed 3 nights in Mar 2020
Response from Welcome Hotel Frankfurt on 13 Mar 2020
Dear Guest, Thank you very much for your feedback. We're very sorry, that you did not go into detail regarding what has not been fine during your stay. We hope you will give us a second chance to change your point of view. Your Best Western Plus Welcome Hotel Team

8/10 Good

Verified traveller

Stayed 2 nights in Feb 2020
Response from Welcome Hotel Frankfurt on 13 Mar 2020
Dear Guest, Thank you very much for your feedback. We hope to welcome you again soon. Your Best Western Plus Welcome Hotel Team

10/10 Excellent

Ximena, Mexico City

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel & staff service but a litttle far way from Instituto Cervantes
Stayed 2 nights in Feb 2020
Response from Welcome Hotel Frankfurt on 2 Mar 2020
Der Ximena, Thank you very much for your nice feedback. We hope to welcome you again soon. Your Welcome Hotel Frankfurt Team