Franconia Hotels with Adjoining Rooms

"Room was immaculate . We were on the 9th floor with incredible views over the fabulous city ! Staff were very helpful and courteous. "

"Staff very rude or not helpful. Gave attitude of we were bothering them. We were told at check in we could charge breakfast to room. Lady at breakfast said no we couldn’t. Went to pay they said yes to charging to room. Lady at breakfast again said no. Finally they let us eat but we had to pay. Next day we just paid up front. Terrible attitudes. No phones in room to call front desk. If you needed towels or toilet paper you had to go to front desk to get it. Felt crappy having to take roll of paper from front desk clerk as they were checking in people "

"The hotel is very nice and has great staff, the rooms are spacious and clean. I would give them a higher rating if the beds wouldn't be so rock hard, this is not for anyone that sleeps on the side. I wish they had the option to get a mattress topper for anyone not used to feeling like sleeping on the floor. (sort of) The breakfast area was wonderful, very nice choices and large buffet that was well stocked. Parking and Wifi are free and they are a short walk away from the U-Bahn. I would maybe stay again, but the 3 nights were quite torture to sleep. "