2/10 Terrible
Heather
Business traveller
29 Apr 2024
Disliked: Cleanliness, staff & service
Since I would be there 5 nights, I asked for a quiet room. They put me on the first floor, two doors down from the ice machine, and right beside the pool. The walls are terribly thin and you can hear EVERYTHING that goes on in the next rooms. One night there were two rooms across from me with their doors open having a loud party on a weeknight. At 11:00pm, I called the front desk, they did nothing. At midnight, I went up to the front desk, they called the room but said the people didn’t speak English and didn’t do anything else. Finally at 1:00am, I went over to the rooms and firmly told them to turn off their music, close their doors, and be quiet! Somehow, they managed to understand that in English. Also, when I picked up the phone to call the front desk, the receiver was stuck down. I had to forcefully pull it up and it was covered in a clear sticky viscous matter. Use your imagination to figure out what it probably was. It was absolutely gross! In the morning, I told the clerk and they assured me it would be cleaned. I got back to the room that afternoon and it had not been cleaned. I took pictures and shared with the different front desk clerk the following morning and she was grossed out by it, too. Upon checkout, I also left the receiver sitting off the hook with the sticky side up so housekeeping would be forced to clean it. That is so disgusting. I wonder what else wasn’t cleaned. I will NEVER go back there again.
Heather
Stayed 5 nights in Apr 2024