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Reviews of Holiday Inn Express Arlington, an IHG Hotel

2.5 out of 5
Holiday Inn Express Arlington, an IHG Hotel
1721 Pleasant Pl, Arlington, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 543 out of 1001 reviews" "
Rating 8 - Good. 288 out of 1001 reviews" "
Rating 6 - Okay. 91 out of 1001 reviews" "
Rating 4 - Poor. 43 out of 1001 reviews" "
Rating 2 - Terrible. 36 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from paula on 16 Apr 2024
Thank you for your feedback we appreciate you taking the time to share with us your experience during your prior stay.

10/10 Excellent

Sheila, Cedar City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with comfortable beds and fluffy towels. Comes with Dove Shampoo, Conditioner and Body Wash. breakfast was good. Hotel was extremely clean and quiet.
Stayed 3 nights in Apr 2024
Response from paula on 11 Apr 2024
Thank you for your feedback back we appreciate your kind words of encouragements. We hope in the future you will choose us for your accommodation needs

8/10 Good

Aimee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loud upstairs. Vwey nice staff.
Stayed 1 night in Mar 2024
Response from paula on 2 Apr 2024
Thank you for your feedback. We appreciate your business. We continually make changes to our brand in order to improve our guest experience, we hope in the future you will give us another chance in making thing better.

6/10 Okay

Penny

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lack of parking. Room given was a long way to front desk & keycards didn't work upon reaching room. Had to return for new key cards The room arrangement wasn't the best. Just aOK stay
Stayed 1 night in Mar 2024
Response from paula on 1 Apr 2024
I want to start by thanking you for taking the time out to share with the experience that you had during your prior stay. I do want to apologize for the inconvenience that you faced during your stay we continually make changes to our brand in order to improve on our guest experience. Your comments were shared with our team. we hope that you will give a chance in the future in making things better.

6/10 Okay

John Joseph

Business traveller
Disliked: Cleanliness
The toilet was plugged when I got there.
Stayed 1 night in Mar 2024
Response from paula on 27 Mar 2024
I would like to thank you for taking the time out to share with us your experience during your prior stay. your comments have been shared with our team. we continuously make changes to our brand in order to improve our guest experience. We hope in the future you give us another change in making things better.

8/10 Good

Donna, DUNCANVILLE

Travelled with partner
Liked: Amenities
Hotel was good. But we didn’t have a bar of soap in bathroom. Also maid was knocking on door at 9am.
Stayed 1 night in Mar 2024
Response from paula on 25 Mar 2024
I do want to thank you for taking the time out to share with us your experience. I want to apologize for the inconvenience that you had during your prior stay. We continually make changes to our brand in order to improve our guest experiences. We had that you would give us another chance in the future in making things better.

10/10 Excellent

Arin

Travelled with partner
We had a wonderful stay! Only thing we didn’t realize was the location was a little bit farther from everything we were there to do.
Stayed 2 nights in Mar 2024
Response from paula on 18 Mar 2024
thank you for y our feedback we appreciate you taking to time to share with us your experience on your prior stay

10/10 Excellent

JoAnna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean and comfortable.
Stayed 1 night in Mar 2024
Response from paula on 7 Mar 2024
Thank you for your feedback

8/10 Good

Irma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were to “fluffy”, restroom tile grout nasty as well as baseboards. It’s the little things sometimes that people look at. People stomping upstairs and at breakfast, male guests hang out staring at female quests. Other than all this it was a good stay, but maybe more breakfast options for those practicing Lent.
Stayed 1 night in Feb 2024
Response from paula on 26 Feb 2024
I do want to apologize for the inconvenience that you faced during your stay. We strive to provide a great experience to our guest. We continually make changes to our brand to improve our guest experiences, we hope you will allow us another chance in the future to make things better.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from paula on 26 Feb 2024
Thank you for your feedback.

10/10 Excellent

Arthur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem I had was a toilet for Too $hort
Stayed 1 night in Dec 2023
Response from paula on 26 Feb 2024
I do want to apologize for the inconvenience that you faced during your stay. We strive to provide a great experience to our guest. We continually make changes to our brand to improve our guest experiences, we hope you will allow us another chance in the future to make things better.

6/10 Okay

Teresa

Business traveller
Liked: Staff & service
Disliked: Cleanliness
The first room was not clean and looked/smelled as if carpet had vomit. Front desk took care of immediately moving me to another room and was very polite and apologetic. Remaining stay was acceptable.
Stayed 2 nights in Feb 2024
Response from paula on 14 Feb 2024
I want to apologize for the experience that we had during your prior stay

10/10 Excellent

Renee, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of great upgrades for a budget hotel with big lighted mirrors and nice bedding
Stayed 2 nights in Feb 2024
Response from paula on 5 Feb 2024
Thank you for expressing with us the experience you had during your prior stay. Have a great day and in the future, we hope that you will give us another change to accommodate your traveling needs.

8/10 Good

Robert J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a good location. Convenient to shopping and restaurants. The property had a nice breakfast room.
Stayed 3 nights in Jan 2024
Response from paula on 1 Feb 2024
thank you for your feedback

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from paula on 5 Feb 2024
thank you for your feedback

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
My stay at the Holiday Inn Express was amazing. The staff was wonderful. The Hotel was very clean. My room was clean and very comfortable. My first day there the room I was in were very cold. I call front desk and immediately maintance came to check. When it was going to take a while to resolve the problem. He told the staff to move me to another room. Excellent
Stayed 2 nights in Jan 2024
Response from paula on 29 Jan 2024
Thank you for taking the time out to share with us your experience you had during your prior stay!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel + Bed comfort negative
Everything was good except the bed, it sank in the middle and coils didnt support. Needs to be replaced for a comfortable nights sleep.
Stayed 1 night in Jan 2024
Response from paula on 5 Feb 2024
I do want to thank you for your comments we strive to make your visit as pleasant as possible we continually make changes to our brand to improve on our guest experience. I hope you will give us another chance in the future to make this better.

10/10 Excellent

martie

Stayed 1 night in Dec 2023
Response from paula on 24 Jan 2024
Thank you for your response

8/10 Good

Shawn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from paula on 18 Jan 2024
Thank you for your feedback

8/10 Good

Than

Stayed 1 night in Jan 2024
Response from paula on 18 Jan 2024
thank you for your feedback!

10/10 Excellent

Apolinar

Travelled with family
Overall great
Stayed 2 nights in Jan 2024
Response from paula on 17 Jan 2024
Thank you for your feedback

8/10 Good

hania

Liked: Cleanliness, staff & service, property conditions & facilities
Near to shopping mall
Stayed 1 night in Dec 2023
Response from paula on 8 Jan 2024
thank you for your feedback

8/10 Good

Max, Santiago

Stayed 1 night in Dec 2023
Response from paula on 3 Jan 2024
thank you for your feedback

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, amenities
Stayed 2 nights in Dec 2023
Response from paula on 1 Feb 2024
thank you for your feedback

6/10 Okay

Pablo

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The toilet was clogged and no one helped. There was stains on the walls and there was dried nasal mucus on the ceiling and around the bed walls. Would not stay again.
Stayed 1 night in Dec 2023
Response from paula on 2 Jan 2024
we appreciate you sharing with us your feedback as we make changes to our brand continually in order to improve on our guest experience. We hope you will allow us another in making better.

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in took a long time also was given keys to a room that was already occupied
Stayed 1 night in Dec 2023
Response from paula on 21 Feb 2024
thank you for your feedback we appreciate you taking the time out to share with us your experience. we strive to make each guest experience a great one. We continually make changes to our brand to improve our guest experiences. We hope you give us another chance in the future to make things better.

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great place. We were on first floor at the beginning so noisy because work rooms right across the hall. Otherwise..great place.>
Stayed 3 nights in Dec 2023
Response from paula on 5 Feb 2024
thank you for your comments, I want to apologize for the inconvenience that you faced during your prior stay. WE strive to make your visit a pleasant one. in hope in the future, you will give us another chance in making things better.

6/10 Okay

Dupreisha

Liked: Staff & service
Staff was really nice. However this was the nosiest hotel I’ve ever stayed at in my life. The walls are thin, I couldn’t hear people next door to me talking and arguing all night. I could hear people above me jumping and stomping all hours of the night and day. The halls are extremely loud in the morning, I woke up to noise constantly my entire stay. This hotel isn’t for sleeping. The only thing I didn't like about my room was the smell and you could tell it was the carpet. The carpet was stained BADLY!! The tub was chipping paint and the curtains were stained as well. I loved the fridge and microwave in my room. I wouldn’t stay here again.
Stayed 3 nights in Dec 2023
Response from paula on 21 Feb 2024
thank you for your feedback we appreciate you taking the time out to share with us your experience. we strive to make each guest experience a great one. We continually make changes to our brand to improve our guest experiences. We hope you give us another chance in the future to make things better.

10/10 Excellent

martie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing breakfast; super friendly staff; very clean
Stayed 1 night in Dec 2023
Response from paula on 22 Dec 2023
thank you for your feedback we appreciate you taking the time out to express with us your experience during your prior stay.

10/10 Excellent

Jenifer D

Stayed 4 nights in Dec 2023
Response from paula on 14 Dec 2023
thank you for your feedback

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was comfortable ,room was good. We have stayed here before. Good location.
Stayed 2 nights in Dec 2023
Response from paula on 5 Feb 2024
thank you for your feedback

10/10 Excellent

deneen faith

Stayed 2 nights in Dec 2023
Response from paula on 14 Dec 2023
thank you for your feedback

10/10 Excellent

Shana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay and Highly recommend!
This hotel was amazing! The bed and pillows were super comfortable. The room was very clean and maintained very well. The staff were friendly and our check in was the fastest I think I've ever had. We will definitely stay here again when we are in the area!
Stayed 1 night in Dec 2023
Response from paula on 11 Dec 2023
thank you for your feedback we appreciate you taking the time out to share with us your experience on you prior stay

10/10 Excellent

Diana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Polite staff and clean.
Stayed 1 night in Nov 2023
Response from paula on 11 Dec 2023
thank you for your feedback we appreciate the kind words

6/10 Okay

Ida

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
It was an okay stay, i liked that a restaurant was at walking distance. The surroundings felt safe. I didn't like that one of the beds was broken, atleast if felt broken.
Stayed 1 night in Dec 2023
Response from paula on 11 Dec 2023
thank you for your feedback your comments have been share with staff in order to make improvement. we continually strive to improve on our brand. Thank you for choosing us for your prior accommodation needs.

2/10 Terrible

Jameson

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NOISE NOISE NOISE Nasty hotel
So loud and noisy well into the night and past 1:30AM. I know they received several noise complaints. It was so loud I almost called the police. Other hotel guests were rude and extremely loud all night. I will never stay here again, and I am also finished with hotels.com My room was also missing several necessities. Goodbye, hotels.com and Holiday Inn. I’m booking through Marriott from now on. Thankfully, Marriott values their guests, and they pay attention to every detail.
Stayed 1 night in Nov 2023

4/10 Poor

Alysia Leigh

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The elevator only worked some of the time. Light was dim in the room. No main light in the entrance of room. Hot tub was closed.
Stayed 2 nights in Nov 2023

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than elevator going out very good. Elevator fixed same day
Stayed 5 nights in Nov 2023
Response from paula on 30 Nov 2023
thank you for your comments and feedback

10/10 Excellent

Christopher G

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 minor issues were taken care of immediately, received a morning text asking for any needs I might have, which was very much appreciated! Fantastic staff!
Stayed 3 nights in Nov 2023
Response from paula on 21 Nov 2023
thank you for your feedback and comments

8/10 Good

Voncille

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from paula on 21 Nov 2023
thank you for your feedback

2/10 Terrible

Chelsei

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were amazing and so was the staff
Stayed 2 nights in Nov 2023
Response from paula on 14 Nov 2023
Thank you for your feedback and comments

10/10 Excellent

Randy

Stayed 1 night in Nov 2023
Response from paula on 11 Dec 2023
thank you for your feedback

6/10 Okay

Vallory, Columbus

Travelled with family
Liked: Cleanliness
The stay was okay. The room was a little smaller than expected. The door lock stopped working and had to move to another room within the hotel.
Stayed 3 nights in Nov 2023
Response from paula on 6 Nov 2023
Thank you for your feedback we value your comments as we strive to improve our brand continually, hope you will give us another chance in making things matter.

10/10 Excellent

Danny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room phone did not work properly.
Stayed 1 night in Nov 2023
Response from paula on 6 Nov 2023
Thank you for taking the time to send us your comments we value your feedback as we continually strive to improve our brand. I do apologize for the inconvenience this may have caused.

8/10 Good

Wayne, Kingwood

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean
Stayed 1 night in Oct 2023
Response from paula on 2 Nov 2023
thank you for your feedback

8/10 Good

WILLIAM

Travelled with partner
Liked: Cleanliness, staff & service, amenities
easy to get to property needs some up grades and staff need to pay more attention to broken items. Breakfast was great.
Stayed 7 nights in Oct 2023
Response from paula on 2 Nov 2023
Thank you for your feedback as we value our guest comments, we continually make changes to our brand. We strive to make our guest experiences a great and enjoyable stay. Have a great day

2/10 Terrible

MELISA M

Disliked: Staff & service, property conditions & facilities
Horrible experience. Will never recommend.
Stayed 3 nights in Oct 2023
Response from paula on 2 Nov 2023
I want to apologize for your experience that you had during your prior stay.

10/10 Excellent

Delia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was friendly, room is clean. Smooth checkin, several stores and restaurants are in walking distance
Stayed 1 night in Oct 2023
Response from paula on 30 Oct 2023
thank you for your feedback we appreciate your comments

10/10 Excellent

Chrissy

Liked: Cleanliness, staff & service, property conditions & facilities
Its older then I expected but overall good!
Stayed 1 night in Oct 2023
Response from paula on 30 Oct 2023
thank you for your feedback

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super clean and beautiful property! There will be another night
Stayed 1 night in Oct 2023
Response from paula on 25 Oct 2023
Thank you for your feedback we value and appreciate you taking the time out to share with us your experience that you had during your prior stay. Have a great day.