I stay at Aloft all the time on my travels so when I had a trip planned to Dallas for work I figured I would stay at the Aloft because I love their hotels. However, on night two, I was laying on my bed and I seen a bug, no biggie I killed it. Went to brush my teeth and seen 4 more on the sink.
I was grossed out, but killed them all. Then I went to lay down on the bed again and I seen two more bugs. I got up and lifted my blanket and there were bugs underneath it as well.
I went to start grabbing my stuff and noticed they were crawling ALL over the floor, nightstands, etc.
Hotel staff was apologetic and they moved me to another room which had a flickering light all night.
Talked to the manager for a refund and he stated he’s denying it til pest control comes out to make sure that I didn’t bring the bugs…
Fast forward, they had pest control come out and found a heavy ant infestation in the room. They sent me the report showing this and I also have pictures and videos.
They refunded me for one night only.
I would love to leave a better review but I’m being honest here and saying this hotel was nasty and I wouldn’t stay here again nor would I recommend it to anyone else.