2/10 Teruk
Maureen
Mengembara bersama kumpulan
11 Jul 2025
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Upon arrival, several issues were immediately apparent:
• The room and common areas were unclean, poorly maintained, and had a strong unpleasant smell.
• Furniture and carpets were badly stained, and overall hygiene appeared neglected.
• Electrical appliances in the room appeared either unchecked or last tested over five years ago, according to the tags.
• The water from the taps was brown and discoloured, which raised serious hygiene concerns. The manager said it was because the water came from the mountains!
• The taps were poorly fitted, causing leaks and poor water pressure.
• The shower was nearly unusable, with extreme temperature swings between freezing cold and dangerously hot.
• Additionally, the manager was rarely present at reception, and when available, was unable to provide any useful information about the local area, which made our stay more difficult.
These conditions made for a very poor and unsafe experience — certainly not in line with the price paid or the hotel’s advertised standards. Had these issues been disclosed in advance, I would not have booked this property.
Maureen
Menginap 1 malam pada Jun 2025
