Reception
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Reviews of Ace Inn

2 out of 5
Ace Inn
9913 Biggs Avenue, Fort McMurray, AB

Reviews

6.8
Rating 10 - Excellent. 21 out of 100 reviews" "
Rating 8 - Good. 33 out of 100 reviews" "
Rating 6 - Okay. 20 out of 100 reviews" "
Rating 4 - Poor. 10 out of 100 reviews" "
Rating 2 - Terrible. 16 out of 100 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Elwin

Liked: Cleanliness, staff & service, property conditions & facilities
all good
Stayed 1 night in Dec 2023

2/10 Terrible

Melinda

Stayed 1 night in Nov 2023

2/10 Terrible

Roman

Stayed 2 nights in Jun 2023

6/10 Okay

William

Stayed 1 night in May 2023

8/10 Good

Theodore

Liked: Staff & service
To much construction for now and some sketchy people arOund
Stayed 1 night in May 2023

2/10 Terrible

James

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Cheapest hotel in town for a reason.
Stayed 1 night in Apr 2023

8/10 Good

Domenico

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything
Stayed 4 nights in Mar 2023

8/10 Good

Lorenzo

Stayed 2 nights in Nov 2022

8/10 Good

Lorenzo

Stayed 2 nights in Nov 2022

8/10 Good

Camilo

Stayed 1 night in Oct 2022

2/10 Terrible

Spence

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor.
I wouldn’t recommend anyone too stay there. You pay damage deposit. He will try. Find anyway too keep it. Not the first time. He did that too others No security at night. Parties. All hours of the night
Stayed 2 nights in Jun 2022
Response from manager on 15 Jun 2022
You did hair dyeing in motel we damage bathtub few pillow cover , floor stain also we have to extra clean

10/10 Excellent

Mawia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything.
Stayed 1 night in Jun 2022
Response from manager on 15 Jun 2022
Thank you for choose AceInn

8/10 Good

jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Okay
Stayed 1 night in Jun 2022
Response from manager on 15 Jun 2022
Thank you

2/10 Terrible

Bonny

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff was awesome environment was horrible. Noisy drug deals go on staff is scared to deal with them bed is old spring uncomfortable crap. But all night can hear people knocking on their doors loud music running in hallway. Do Not Stay here
Stayed 2 nights in Jun 2022
Response from manager on 10 Jun 2022
sorry but that some one stay R215 beside your room we kick out the her next day It is so bad night sorry again

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone and everything
Stayed 1 night in Apr 2022
Response from acc inn hotel on 5 May 2022
thank you so much :) happy you enjoyed your stay and our staff!

10/10 Excellent

Vincent

Stayed 1 night in Jan 2022

2/10 Terrible

Kishan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Locked out and no one home!!
I reserved it and when I arrived, the door was locked and no one answered the bell. I was out there for 15 mins and had to hail a cab to go to another hotel. I also tried calling them to ensure they seen my reservation and no one answered the phone either.
Stayed 1 night in Nov 2021

6/10 Okay

Oksana

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
X
Stayed 2 nights in Nov 2021

10/10 Excellent

Elarabi

Business traveller
Liked: Staff & service, property conditions & facilities
Friendly staff.
Stayed 1 night in Oct 2021

6/10 Okay

Wade

Travelled with family
Room was ok. The hotel seems to have a list of surchages for everything. I got a small coffee stain on a sheet andbthe looked at there little surcharge list and decided to charge me an extra 20 dollars. Told the manager was not happy. My third stay over the years, not going back.
Stayed 1 night in Jul 2021

10/10 Excellent

Loreto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ever were
Stayed 1 night in May 2021

4/10 Poor

Fabian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021

6/10 Okay

James

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Jan 2021

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service
had to wait 20 mins to check in while the Receptionist swept the entrance.
Stayed 1 night in Aug 2020

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
relaxig stay
A really nice place to stay and really quiet there . Friendly person on the desk .
Stayed 3 nights in Aug 2020
Response from managers on 9 Sept 2020
Thanks for your convenience

6/10 Okay

Mary, Fort Chipewyan

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Front desk clerk not available to watch the front. No night staff to watch the front and Inn.
Stayed 1 night in Jun 2020

8/10 Good

Yan Steve

Stayed 1 night in Jun 2020

4/10 Poor

LOKUTO

Stayed 1 night in May 2020

2/10 Terrible

Verified traveller

Business traveller
Disliked: Amenities, property conditions & facilities
no heat no hot water they should not have been open
Stayed 1 night in May 2020
Response from Woobeen Kim on 4 May 2020
Hello. As you may know, the regional municipality of wood buffalo shut off the gas valve few days ago due to the flooding, which led the water heater to be malfunctioned for most of the downtown area, including ace inn hotel. They announced that it will be back by Wednesday but It still could possibly be delayed. Sorry for not inform these information you when you check in. Stay safe.

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Pretty plane jane. But the location is great. Close to good eats. Is one of the cheaper hotels around the city which i liked.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Decent for what u pay for, clean and cozy enough priced reasonably
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Disliked: Staff & service
Damage deposit to high. 200.00 for 2 night stay. Actuslly did not stsy at room , someone smoked, so got evicted , but uet they took 2 nights damage deposit.
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
I didn’t get a room😡 and that is wrong with me I don’t like your service and this is wrong you should change your service into good service thanks hopefully you guys change
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Stayed 2 nights in Nov 2019
Response from MJ on 20 Nov 2019
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Vanwick, Calgary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Serves its purpose. Good location downtown, near most amenities. Nice enough rooms.
Stayed 1 night in Oct 2019

2/10 Terrible

Corey

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2019
Response from MJ on 20 Nov 2019
Thank you for staying with us. We appreciate your feedback.

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2019
Response from MJ on 20 Nov 2019
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

2/10 Terrible

Verified traveller

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Checked into the room and checked out within half hour. Spotted a cockroach crawling in my room so I got the heck out of there.
Stayed 1 night in Dec 2018

8/10 Good

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent check in and front desk information. Rooms not fancy but well kept, comfortable and clean. Ideal location downtown for most of my business. Nice variety of food for complimentary breakfast.
Stayed 2 nights in Nov 2018
Response from mj on 5 Dec 2018
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Fabian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Guest Services on 29 Nov 2018
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice place to stay. Could use a little renovation. But for the price can't complain. Close to the mall, casino and restaurants.
Stayed 1 night in Oct 2018
Response from Guest Services on 29 Nov 2018
Thank you for staying with us. We appreciate your feedback and looking forward for some changes in the hotel in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Well located close to groceries, restaurants and lots of useful places
Stayed 10 nights in Sep 2018
Response from Guest Services on 29 Nov 2018
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Barry, Fort McMurray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Price was lowest in Fort McMurray but the hotel was good. Rooms were clean. Breakfast was good.
Stayed 3 nights in Sep 2018

6/10 Okay

Sandra

You get what you pay for.
It is needs new bedding, curtains and pillows.
Stayed 1 night in Sep 2018

2/10 Terrible

Eireen, Edmonton

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms smells like smoke carpet underneath is dirty towels are old and all the bedding are old, the front girl so arrogant will not recommend to anyone add another 20$ you will get a way better hotel and service.
Stayed 1 night in Sep 2018

4/10 Poor

Karla, Edmonton

Disliked: Property conditions & facilities
Dan said the place was clean but the beds were too small
Stayed 4 nights in Sep 2018

8/10 Good

Verified traveller

Decent hotel, with nothing fancy. Clean and good value.
Stayed 2 nights in Sep 2018
Response from Jay Lee on 14 Sept 2018
thank you for your review!

8/10 Good

Debbie, Fort Macmurray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff! Room good. Breakfast great.
Stayed 5 nights in Sep 2018
Response from Jay Lee on 12 Sept 2018
thank you for your review!