Terrace/patio

Reviews of Hyde Beach House

4 out of 5
Hyde Beach House
4010 S Ocean Dr, Hollywood, FL

Reviews

7.6

Good

Rating 10 - Excellent. 228 out of 493 reviews" "
Rating 8 - Good. 91 out of 493 reviews" "
Rating 6 - Okay. 61 out of 493 reviews" "
Rating 4 - Poor. 47 out of 493 reviews" "
Rating 2 - Terrible. 66 out of 493 reviews" "

8.0/10

Cleanliness

7.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rubem, CLERMONT

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great for big families
Stayed 2 nights in May 2024
Response from General Manager on 7 May 2024
Dear Rubem, Thank you for the five-star review of Hyde Beach House Hollywood, Florida. We are glad our relaxing resort provided you and your family with an immersive experience. We look forward to many more family adventures with you all and making memories to treasure for a lifetime.Anke Graichen,General Manager

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is great. Staff are friendly. Proximity to the beaches and both Miami and Ft. Lauderdale is nice. Only downside are the elevators. So slow. If you are on an upper floor the rides up or down are painful most times.
Stayed 3 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Donald, It was a pleasure to have you as our guest at Hyde Beach House Hollywood, Florida. We are pleased that our great location was perfect for your visit, and we loved reading your compliments about our property and staff. That said, we apologize for the wait time issues you experienced with our elevators. We continually strive to improve our guest experience, and we appreciate your patience. Thank you for staying with us. We look forward to accommodating you again whenever your travels bring you to the area. Anke Graichen,General Manager

10/10 Excellent

Josh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great property location. Exceptional staff, very clean and simple.
Stayed 3 nights in Jan 2024
Response from General Manager on 24 Apr 2024
Dear Josh, Thank you for the wonderful review of Hyde Beach House Hollywood, Florida. We are thrilled to read about your stay and how much you loved our property and staff. We work hard to deliver a great experience for all of our guests, and we very much appreciate you recognizing our efforts. Thank you once more, we look forward to hosting you again on your next visit to the area.Anke Graichen,General Manager

6/10 Okay

Steven

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from General Manager on 23 Apr 2024
Dear Steven, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Anke Graichen,General Manager

10/10 Excellent

Dianah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at the HYDE Beach House was amazing, the one-bedroom suit was large and spacious. At the time of check-in Paola and Junior provided great information on the amenities of the hotel. The beach and several restaurants are within walking distance. At checkout Briana was helpful explaining my final bill and other charges. Overall, my stay and the service were outstanding. Planning my next stay at the HYDE Beach House
Stayed 2 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Dianah, It was a pleasure to read your fantastic review of the Hyde Beach House Hollywood, Florida, and that your stay with us exceeded your expectations. We are delighted to read how much you enjoyed the comforts of your suite, our convenient location, and the service you received. Your compliments will surely be shared with each of the team members you mentioned. We are thrilled to read that you have already decided to return, and we look forward to having the pleasure of hosting you once more.Anke Graichen,General Manager

10/10 Excellent

James

Stayed 1 night in Apr 2024
Response from General Manager on 6 May 2024
Dear James, Thank you for choosing Hyde Beach House Hollywood, Florida. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Anke Graichen,General Manager

10/10 Excellent

Yaroslav

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place.
Stayed 6 nights in Apr 2024
Response from Front desk supervisor. on 14 Apr 2024
Dear Yaroslav, thank you for choosing Hyde Beach House Hollywood and for the excellent rating. We are thrilled to know we exceeded your expectations, and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.

10/10 Excellent

Wilson, deerfield beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 2 nights in Apr 2024
Response from General Manager on 9 Apr 2024
Dear Wilson, We are incredibly pleased you enjoyed your stay at Hyde Beach House Hollywood, Florida, and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. We look forward to sharing your comments with our team and hope to welcome you again soon.Anke Graichen,General Manager

8/10 Good

Dimitry

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Great location and size of unit
Stayed 5 nights in Apr 2024
Response from General Manager on 8 Apr 2024
Dear Dimitry, Thank you for being our guest. We appreciate your positive rating and are glad you enjoyed your stay. We hope to see you again soon. Anke Graichen,General Manager

4/10 Poor

Roxana, Indianapolis

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
We got there at 4pm ready for check-in, but we had to wait more than one hour for them to finish cleaning the room. After waiting a while, when I went to ask if our room was ready, the latino guy at the reception said he doesn't remember last names. I had to show the driver license again to check the status of our room. I dont know how he forgot the last name, we were sitting next to him waiting the whole time. When our room was finally ready, the closets were dirty, the bed sheets had sand in them. The toilet got clogged my first day there. The elevator to go up or down takes 30 minutes waiting. We'll definitely never going back there. The hotel and amenities were good, but the service sucked. For the money we paid, we could have found a place directly on the beach that treat their guests nicer.
Stayed 3 nights in Mar 2024
Response from Front desk supervisor. on 2 Apr 2024
Dear Roxana, on behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.

8/10 Good

Ryane

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Love the staff!
Stayed 3 nights in Mar 2024
Response from Front Office Manager on 28 Mar 2024
Hi Ryane, Thank you for your recent stay at our property. We appreciate the time you took from your day to rate your visit. We are always grateful for feedback that helps us better serve our guests. Thank you again for your business, and we hope you will revisit us again for a beautiful stay as we strive to provide great customer service to every single one of our guest.

8/10 Good

Brian

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great
Stayed 4 nights in Mar 2024
Response from Front Office Manager on 28 Mar 2024
Hello Brian, Thank you for your recent stay at our property. We appreciate the time you took from your day to rate your visit. We are always grateful for feedback that helps us better serve our guests. Thank you again for your business, and we hope you will revisit us for the flawless hospitality we strive to provide to every guest.

10/10 Excellent

Francarlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front desk supervisor on 22 Mar 2024
Dear Francarlos, Thank you for the wonderful rating. We are thrilled we met your expectations for a fantastic stay at Hyde Beach House Hollywood, Florida. We hope to have the pleasure of doing so again on your next visit to the area.

2/10 Terrible

Alena

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Fron desk supervisor on 14 Mar 2024
Dear Alena, on behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our.

8/10 Good

Roselaure

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Roselaure, Thank you for the wonderful rating for Hyde Beach House Hollywood, Florida! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Anke Graichen,General Manager

6/10 Okay

Samer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No Hot water for shower
Stayed 2 nights in Mar 2024
Response from General Manager on 10 Mar 2024
Dear Samer, Thank you for staying with us and for writing a review. We apologize for the inconvenience you experienced during your stay with us regarding the lack of hot water for your shower. Providing our guests with a comfortable and enjoyable experience is our top priority, and we regret that we fell short of meeting your expectations in this regard. Rest assured, we are taking immediate steps to address and resolve this issue to prevent any recurrence in the future. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional service you deserve.Anke GraichenGeneral Manager

4/10 Poor

Peshy

Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Front Office Manager on 8 Mar 2024
Dear Peshy, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, and memorable as you you deserve. Please accept our sincere apologies . We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place very clean and convenient to eateries. Elevators are a bit slow 40 floors
Stayed 5 nights in Feb 2024
Response from Front Office Manager on 4 Mar 2024
Hello James, Thank you for your recent stay at our hotel. We appreciate the time you took from your day to rate your visit. We are always grateful for feedback that helps us better serve our guests. Thank you again for your business, and we hope you will revisit us for the flawless hospitality we strive to provide to every guest.

6/10 Okay

Cristina

Liked: Staff & service
Stayed 7 nights in Feb 2024
Response from General Manager on 3 Mar 2024
Dear Cristina, Thank you for your review. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us.Anke GraichenGeneral Manager

8/10 Good

Jessica

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Stanley, at the front desk was great. Room was not as clean as I would have liked
Stayed 3 nights in Feb 2024
Response from Fron desk supervisor on 1 Mar 2024
Dear Jessica, thank you for being our guest. We are pleased overall you enjoyed your stay. We appreciate your feedback and rating, and we sincerely apologize for not exceed your expectations as far as the cleanliness. It would be an honor to have another opportunity to welcome you back for a perfect visit.

8/10 Good

Mark, Pleasant Lake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Front Office Manager on 23 Feb 2024
Hello Mark, Thank you for the nice review regarding your recent visit to Hyde Beach House. We are delighted the service we provided so far met your expectations. We look forward to welcoming you back soon!

10/10 Excellent

Deshara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 2 nights in Feb 2024
Response from General Manager on 20 Feb 2024
Dear Deshara, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Hyde Beach House Hollywood, Florida, and we look forward to welcoming you back soon.Anke GraichenGeneral Manager

10/10 Excellent

Dontavious

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property room was amazing and the view was excellent worth every penny will be back
Stayed 2 nights in Feb 2024
Response from Fron desk supervisor on 18 Feb 2024
Dear Dontavious, thank you for choosing Hyde Beach House Hollywood and for the excellent rating. We are thrilled to know we exceeded your expectations, and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.

10/10 Excellent

Jordan

Stayed 2 nights in Feb 2024
Response from Fron desk supervisor on 22 Mar 2024
Dear Jordan, thank you for choosing Hyde Beach House Hollywood and for the excellent rating. We are thrilled to know we exceeded your expectations, and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.

2/10 Terrible

Walter

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Worst place to stay EVER. Out of 4 elevators only 1 worked. We were stuck on the 22nd floor for over 2 hours and couldn’t get an elevator. We could not go down the stairs as we had 3 children (one a baby girl) and no way to get bags and stroller down 22 flights. Want full refund. Will never stay here again!
Stayed 1 night in Feb 2024
Response from Front Office Manager on 18 Feb 2024
Hello Walter, Thank you for sharing your experience and concerns about your recent stay. We sincerely apologize for the issues you faced with the long wait and for the difficulties you and your family had with our elevators. We will share all your messages appropriately, and one of our managers will reach out to you shortly. Your patience and understanding are appreciated in the meantime.

2/10 Terrible

MARIAM

Liked: Cleanliness
Disliked: Staff & service
Horrible customer service
Stayed 2 nights in Feb 2024
Response from Front Office Manager on 6 Feb 2024
Hello Mariam, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, and memorable as you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.

8/10 Good

Ashley

Travelled with family
Liked: Staff & service, amenities
Beautiful accommodations. Staff was friendly. Key cards kept not working which was annoying and the elevators take a really long time to access when it’s busy; like 20 minutes. Beach right across the road at the other Hyde resort. However, you have to wait for access to the beach beds and only get 4 towels and 2 beds/room, even with 7 people for a 2 bedroom suite. Beach was nice though :)
Stayed 2 nights in Jan 2024
Response from Fron desk supervisor on 4 Feb 2024
Dear Ashley, thank you for being our guest and for the feedback. We sincerely apologize for the inconvenience you experienced with the elevators and beach amenities. We will follow up with the appropriate parties to ensure this will not happen again. It was a pleasure having you as our guest, and we hope you will choose us again when you return to our area.

10/10 Excellent

Riva

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 5 nights in Nov 2023
Response from General Manager on 28 Jan 2024
Dear Riva, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Hyde Beach House Hollywood, Florida, and we look forward to welcoming you back soon.Anke GraichenGeneral Manager

10/10 Excellent

Angelo

Liked: Cleanliness, staff & service, property conditions & facilities
had the two bedroom suite on the 29th floor. views were awesome. balocny was huge and extended bedroom to bedroom. full kitchen with double oven, living room, and modern spacious walk in showers. would stay here again
Stayed 3 nights in Jan 2024
Response from General Manager on 25 Jan 2024
Dear Angelo, We sincerely appreciate your detailed feedback regarding your recent stay in our two-bedroom suite on the 29th floor. We are delighted to hear that you enjoyed the breathtaking views from your spacious balcony, which seamlessly extended from one bedroom to the other. It's great to know that our full kitchen equipped with a double oven, along with the modern and generously sized walk-in showers, added to your overall satisfaction. We are thrilled that you had a positive experience, and we look forward to welcoming you back for another enjoyable stay in the future. Thank you for choosing Hyde Beach House Hollywood, Florida.Anke GraichenGeneral Manager

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from General Manager on 22 Jan 2024
Dear Alexander, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Hyde Beach House Hollywood, Florida. We look forward to welcoming you back on your next visit.Anke GraichenGeneral Manager

2/10 Terrible

Tamara

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The elevator takes forever ♾️
Stayed 4 nights in Jan 2024
Response from Front desk supervisor on 16 Jan 2024
Dear Tamara, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.

10/10 Excellent

regina

Stayed 3 nights in Jan 2024
Response from General Manager on 16 Jan 2024
Dear Regina, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Hyde Beach House Hollywood, Florida, and we look forward to welcoming you back soon.Anke GraichenGeneral Manager

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from General Manager on 12 Jan 2024
Dear Tracy, Thank you for choosing Hyde Beach House Hollywood and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Anke GraichenGeneral Manager

10/10 Excellent

James Walden

Stayed 2 nights in Jan 2024
Response from General Manager on 12 Jan 2024
Dear Mr. Walden, Thank you for rating your stay at Hyde Beach House Hollywood. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Anke GraichenGeneral Manager

2/10 Terrible

Ann

Travelled with family
Disliked: Cleanliness, staff & service, amenities
This was by far the worst experience. Terrible, terrible customer service. One day all elevator did not work. Our family had to walk 40 flights of stairs to get out of the hotel. The rest of the vacation I was in terrible pain due to these 40 flights walk. Two days later the water turned off for hours and hotel did not give us notice. We are unable to get ready for an event or even use the restroom. The lobby staff was rude and non-responsive. They rolled their eyes and turned back on customers. Everyone was frustrated. Not a single hotel employee attempted to provide a customer service experience. I refuse to pay the service charge for the hotel as no Servies were provided. There were no available lounge chairs at the pool, the towel desk people were rude and refused to give my daughter a dry towel, the pool cafe messed up an order and didn't provide a receipt. I've never experienced such terrible customer service. The staff there needs training!!!
Stayed 8 nights in Dec 2023
Response from General Manager on 14 Jan 2024
Dear Ann, Thank you for sharing your experience and concerns about your recent stay. We apologize our associates were not as responsive as they should have been in working to address your specific matters. We will address your remarks with the appropriate individuals to ensure these are not repeated. We are also sorry for the difficulties you and your family had with our elevators and water outage. Furthermore, we regret your disappointment with your order at the pool cafe and the lack of amenities. We will share all your messages appropriately, and one of our managers will reach out to you shortly. Your patience and understanding are appreciated in the meantime. Anke Graichen General Manager

10/10 Excellent

Marie-Josée

Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from General Manager on 10 Jan 2024
Dear Marie-Josée, It was a pleasure having you as our guest at Hyde Beach House Hollywood, Florida. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Anke GraichenGeneral Manager

8/10 Good

Sébastien

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had good time! We got upgrade, nice view! Elevator very very busy and slow on rush hour. But for the rest, everything was perfect.
Stayed 14 nights in Dec 2023
Response from General Manager on 10 Jan 2024
Dear Sébastien, We are pleased you chose Hyde Beach House Hollywood, Florida, for your recent visit to South Florida's Atlantic Coast. It is wonderful to read that you loved so much about staying with us, and we will certainly share your compliments with our entire staff. It was our pleasure hosting your visit, and we look forward to creating more memorable moments with you the next time you are in the area.Anke GraichenGeneral Manager

6/10 Okay

Paul

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Elevators were horrible. always one or two not operation. there was a limit of 6 people in a 10 person elevator, if you went over the limit there was a risk it would break down. we waited up to 25min for an elevator to come to the 12th floor. beach access was across the street (no issue), they never had chairs or umbrellas available. Since i brought my own beach chairs i just needed towels which at one point they would not provide to me (even though they had a bin full of towels). the reasoning they gave was unless i got chairs and an umbrella (which they didn't have available) they couldn't give me towels.
Stayed 12 nights in Dec 2023
Response from General Manager on 10 Jan 2024
Dear Paul, Thank you for being our guest and for the feedback. We sincerely apologize for the inconvenience you experienced with the elevators and beach amenities. We will follow up with the appropriate parties to ensure this will not happen again. It was a pleasure having you as our guest, and we hope you will choose us again when you return to our area.Anke GraichenGeneral Manager

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from General Manager on 10 Jan 2024
Dear Stephen, Thank you so much for the terrific rating regarding your stay at Hyde Beach House Hollywood, Florida. We hope you are already planning another trip our way.Anke GraichenGeneral Manager

2/10 Terrible

Matthew

Stayed 8 nights in Dec 2023
Response from Anke Graichen General Manager on 9 Jan 2024
Dear Matthew, Thank you for choosing to stay at our hotel. We are genuinely sorry for not meeting your expectations during your visit. Our front desk is staffed around the clock to make you as comfortable as possible and also to respond to requests and resolve unexpected issues. We are especially sorry if you reported an issue and we did not respond. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver. Anke GraichenGeneral Manager

2/10 Terrible

Salvatore

Travelled with family
Disliked: Staff & service
Requested a cover on numerous occasions for the 4th bed and took 3 days to get one, Front desk never answered the phone when calling down and when you went down they would write it down and never do anything thing about it. The biggest and most annoying issue with this resort is the elevator system, 15-20 minute wait for elevator if you got one at all. My family walked up and down 11 floors at least 20 times in our 6 day stay, god help an elderly person staying at this resort.
Stayed 7 nights in Dec 2023
Response from Front desk supervisor on 7 Jan 2024
Dear Salvatore, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.

10/10 Excellent

Timothy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from General Manager on 28 Dec 2023
Dear Timothy, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Hyde Beach House Hollywood, Florida, and we look forward to welcoming you back soon.Anke GraichenGeneral Manager

10/10 Excellent

Marna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Anke Graichen General Manager on 23 Dec 2023
Dear Marna, Thank you for choosing Hyde Beach House Hollywood, Florida. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Anke GraichenGeneral Manager

10/10 Excellent

Shirley

Stayed 4 nights in Dec 2023
Response from Anke Graichen General Manager on 23 Dec 2023
Dear Shirley, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Hyde Beach House Hollywood, Florida; we hope to see you again soon. Anke GraichenGeneral Manager

10/10 Excellent

Leslie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from General Manager on 21 Dec 2023
Dear Leslie, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Hyde Beach House Hollywood, Florida, and we look forward to welcoming you back soon.Anke GraichenGeneral Manager

4/10 Poor

Robert

Travelled with family
Disliked: Staff & service
If you don’t mind laying out at the pool next to a major highway and hearing horns blow constantly and trucks going bye this is the hotel for you then. Staff wasn’t the friendliest at all. Theres no indoor dining here at the hotel, the manager told me to go to the hotel next door they share the restaurant at the double tree hotel . My room needed work, the sink was clock the oven didn’t work and also the sliding door out the the balcony was broken. The vallet parking was at nightmare as well. Very disappointed
Stayed 3 nights in Dec 2023
Response from General Manager on 26 Dec 2023
Dear Robert, Thank you for sharing your review. We genuinely apologize for not meeting your expectations and for not providing you with the hospitality you expected from us. Your comments will be addressed with our team to ensure we are well-poised to serve you better. Furthermore, we are sorry for the noise disturbances and maintenance issues you encountered. Feedback like yours gives us valued insight to improve our accommodations and guest experience; therefore, we appreciate your remarks. Meanwhile, your concern with regard to the valet parking has been noted and shared accordingly. We are grateful for your patience, and we hope you will consider us for your next visit to the area so we may have the opportunity to better your stay.Anke Graichen,General Manager

4/10 Poor

Josef

Disliked: Property conditions & facilities
Very old property, rugs in the room are old and smelly, check in area very small, nothing interesting. The room was stuffy when we came in. The manager was nice comped us few things, but we would never come back.
Stayed 3 nights in Dec 2023
Response from General Manager on 19 Dec 2023
Dear Josef, We sincerely appreciate your feedback and thank you for taking the time to share your experience with us. We regret to hear that you found our property to be old, with cleanliness issues in the room. We apologize for the discomfort you experienced in your room upon arrival. We are glad our associate could assist by offering complimentary items to address the concerns. We take your comments seriously and will use them to improve our offerings and provide a more pleasant stay for our guests in the future.Anke GraichenGeneral Manager

10/10 Excellent

Khrazia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Front Office Manager on 16 Dec 2023
Hello Khrazia, Thank you for the outstanding rating. We are glad that we were able to meet your expectations. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Hyde Beach House in Hollywood Florida.

10/10 Excellent

Ellen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Sales Manager on 13 Dec 2023
Dear Ellen, Thank you for your recent stay at the Empeiria High Sierra Hotel and for posting such a gratifying rating. It is a pleasure to know we met all of your expectations for an enriching stay! We enjoyed having you as our guest, and we hope to see you again on your next trip to our area. Thank you,Emily CooleySales Manager

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sales Manager on 13 Dec 2023
Dear Michelle, Thank you for your recent stay at the Empeiria High Sierra Hotel and for posting such a gratifying rating. It is a pleasure to know we met all of your expectations for an enriching stay! We enjoyed having you as our guest, and we hope to see you again on your next trip to our area. Thank you,Emily CooleySales Manager