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Ulasan tentang Tru By Hilton Cincinnati Airport South Florence

2.5 out of 5
Tru By Hilton Cincinnati Airport South Florence
1080 Vandercar Way, Florence, KY

Ulasan

9.0

Hebat

Penilaian 10 - Cemerlang. 454 daripada 668 ulasan" "
Penilaian 8 - Baik. 131 daripada 668 ulasan" "
Penilaian 6 - Boleh diterima. 44 daripada 668 ulasan" "
Penilaian 4 - Lemah. 19 daripada 668 ulasan" "
Penilaian 2 - Teruk. 20 daripada 668 ulasan" "

9.4/10

Kebersihan

9.4/10

Kakitangan & perkhidmatan

9.0/10

Kemudahan

9.4/10

Keadaan hartanah & kemudahan

9.2/10

Mesra alam

Ulasan

10/10 Cemerlang

Dana

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
I had a HARD day of travel, and the shuttle, to check in (my room was ready early YAY!), to the clean room, to the great internet made up for it ALL! Would stay here again.
Menginap 1 malam pada Mei 2024

10/10 Cemerlang

Aaron

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Nice place only issue was loud AC unit in the room.
Menginap 1 malam pada Mei 2024
Respons daripada Management pada 20 Mei 2024
Thanks for sharing this feedback with us, Aaron!

6/10 Boleh diterima

Anayansi

Mengembara bersama pasangan
Sukakan: Kebersihan
The room was smaller than what is advertised.
Menginap 1 malam pada Mei 2024
Respons daripada Management pada 20 Mei 2024
Thanks for sharing this feedback with us, Anayansi!

8/10 Baik

Glenn

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Billiards
Menginap 2 malam pada Mei 2024
Respons daripada Management pada 20 Mei 2024
Thanks for sharing this feedback with us, Glenn!

10/10 Cemerlang

Sheila

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Enjoyed our stay. The employees were welcoming and very helpful. The room was very clean and the wood flooring added to the feeling of cleanliness. I would stay there again for sure.
Menginap 1 malam pada Apr 2024
Respons daripada Management pada 29 Apr 2024
Thanks for sharing this feedback, Sheila!

10/10 Cemerlang

Kristen

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Apr 2024
Respons daripada Management pada 29 Apr 2024
Thanks for sharing this feedback with us, Kristen!

10/10 Cemerlang

Michael

Menginap 1 malam pada Apr 2024
Respons daripada Management pada 6 Mei 2024
Thanks for sharing this feedback with us, Michael!

10/10 Cemerlang

Casey, Blissfield

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Mac 2024
Respons daripada Management pada 9 Apr 2024
Thanks for taking the time to share this feedback with us, Casey!

6/10 Boleh diterima

Whitney

Sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Mac 2024
Respons daripada Management pada 9 Apr 2024
Thanks for sharing this feedback with us, Whitney!

10/10 Cemerlang

Vicki

Menginap 1 malam pada Mac 2024
Respons daripada Management pada 29 Apr 2024
Thanks for sharing this feedback with us, Vicki!

10/10 Cemerlang

Eden

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
This location was perfect for our 2 night stay to see the Ark and Creation Museum! The breakfast was nice and our kids loved the lobby area with all of the game options. It is also close to plenty of restaurant options for dinner.
Menginap 2 malam pada Mac 2024
Respons daripada Management pada 9 Apr 2024
Thanks for sharing this feedback with us, Eden!

2/10 Teruk

Jeff

Mengembara bersama keluarga
Tidak sukakan: Kemudahan
The room reserved was supposed to have 2 beds and when we arrived they told us they only had rooms with a king bed. We we’re traveling with 3 people, so this was not good news. I ended up going a buying an air mattress for our son, since there wasn’t even a couch for him to sleep on.
Menginap 1 malam pada Mac 2024
Respons daripada Management pada 29 Apr 2024
Thanks for sharing this feedback with us, Jeff!

10/10 Cemerlang

Dora

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Only issue was Expedia charged me 136 for the room but the hotel gave me a receipt for 95… so this has caused issues for me. My employer reimburses for the amount of the hotel receipt… I’m going to lose money!!! Trying to get this resolved!
Menginap 1 malam pada Mac 2024

10/10 Cemerlang

Nichole

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Very clean and safe. Quiet. Best sleep. The pool is awesome. Breakfast was great.
Menginap 1 malam pada Mac 2024
Respons daripada Management pada 18 Mac 2024
Thanks for sharing this feedback, Nichole!

10/10 Cemerlang

Jeffrey, Huntington

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Staff friendly and helpful. Clean rooms and comfortable beds
Menginap 1 malam pada Mac 2024
Respons daripada Management pada 18 Mac 2024
Thanks for sharing this feedback, Jeffrey!

10/10 Cemerlang

Marica D., Pensacola

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The airport shuttle drivers and night front desk clerk were very helpful!
Menginap 1 malam pada Feb 2024
Respons daripada Management pada 26 Feb 2024
Thanks for sharing this feedback, Marica!

10/10 Cemerlang

Brad

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Easy to get to.
Menginap 1 malam pada Feb 2024
Respons daripada Management pada 21 Feb 2024
Thanks for taking the time to share this feedback with us, Brad!

10/10 Cemerlang

Lorenda, Jackson

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Nice place to stay if flying out early
Menginap 1 malam pada Feb 2024
Respons daripada Management pada 21 Feb 2024
Thanks for taking the time to share this feedback with us, Lorenda!

10/10 Cemerlang

Annette

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
This is my go to spot to stay. The staff is very kind. The free breakfast buffet is delicious. There’s plenty to do at the hotel. The rooms are spacious.
Menginap 3 malam pada Feb 2024
Respons daripada Management pada 21 Feb 2024
Thanks for taking the time to share this feedback with us, Annette!

10/10 Cemerlang

Musa

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Feb 2024
Respons daripada Management pada 21 Feb 2024
Thanks for taking the time to share this feedback with us, Musa!

10/10 Cemerlang

Emily

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
This property is one of the nicest I have stayed at. It was very clean, the staff was helpful and friendly, the free breakfast was fresh and yummy and it is located close to SO many restaurants and even shopping. It’s also a plus that it is a short trip to the airport. The complimentary hand soap in the bathroom of the room is a game changer. No one does that and it is much needed. Such a thoughtful and needed touch. I also loved the lemon sugar scent of the product. The lobby is comfortable for doing some work or reading a book. I was truly impressed with the place. So clean.
Menginap 3 malam pada Jan 2024
Respons daripada Management pada 21 Feb 2024
Thanks for taking the time to share this feedback with us, Emily! We're thrilled to see you enjoyed your stay, and hope to welcome you back again in the future.

8/10 Baik

Lillie

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Clean, serve breakfast, good customer service.
Menginap 1 malam pada Jan 2024
Respons daripada Management pada 21 Feb 2024
Thanks for taking the time to share this feedback with us, Lillie!

10/10 Cemerlang

James

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Awesome check in. Provided a welcome bag upon check in which was a nice surprise and touch.
Menginap 1 malam pada Dis 2023
Respons daripada Management pada 21 Feb 2024
Thanks for taking the time to share this feedback with us, James!

10/10 Cemerlang

Liyas

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Respons daripada Management pada 21 Feb 2024
Thanks for taking the time to share this feedback with us, Liyas!

8/10 Baik

Timothy, Manassas

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Location was close to the interstate and was near both restaurants and shopping. Room was clean and reasonably comfortable. Shower was small but the spa sprayers were nice. The absence of a coffee maker in the rooms is a negative. Having to go to the lobby for coffee when you wake up is inconvenient. Breakfast was disappointing. Several carb options, but no apples or bananas. Eggs and sausage were cold. Had to settle for oatmeal.
Menginap 2 malam pada Dis 2023
Respons daripada Management pada 21 Feb 2024
Thanks for taking the time to share this feedback with us, Timothy!

10/10 Cemerlang

Renee

Pengembara perniagaan, Mengembara bersama keluarga, Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 3 malam pada Dis 2023
Respons daripada Management pada 13 Dis 2023
Thanks for sharing this feedback, Renee!

10/10 Cemerlang

Christyann

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Pleasant stay, clean, comfortable & great location with plenty to do.
Respons daripada Management pada 21 Feb 2024
Thanks for taking the time to share this feedback with us, Christyann!

10/10 Cemerlang

Debbie

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan
Interesting foyer to gather with friends & family - billiards, games, eating, internet, TV screen, & near warm pool. Very friendly hotel & inviting spaces inside & out. Great hot breakfast & comfy beds.
Menginap 2 malam pada Nov 2023
Respons daripada Management pada 13 Dis 2023
Thanks so much for taking the time to share this feedback with us, Debbie! We're happy to see you enjoyed your stay, and hope to welcome you back again in the future!

6/10 Boleh diterima

Lisa Beck

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
We were traveling with our 2 dogs when arriving we were informed there was a 75$ fee per pet which was more that cost of room. Will not stay at this TRU again.
Menginap 1 malam pada Nov 2023
Respons daripada Management pada 27 Nov 2023
Thanks for taking the time to share this feedback, Lisa! We do our best to prepare guests for any fees they may incur during their visit, and do have this listed on our booking page under Hotel Policies under Pets. We do apologize for any inconvenience this may have caused.

8/10 Baik

David

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Clean. Amenities
Menginap 2 malam pada Nov 2023
Respons daripada Management pada 27 Nov 2023
Thanks for sharing this feedback, David!

10/10 Cemerlang

David

Menginap 1 malam pada Nov 2023
Respons daripada Management pada 13 Dis 2023
Thanks for sharing this feedback, David!

10/10 Cemerlang

amilia

Menginap 2 malam pada Nov 2023
Respons daripada Management pada 27 Nov 2023
Thanks for sharing this feedback, Amilia!

10/10 Cemerlang

Edward

Menginap 2 malam pada Okt 2023
Respons daripada Management pada 27 Nov 2023
Thanks for sharing this feedback, Edward!

8/10 Baik

Susan

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
It was very nice. The bed was a little hard.
Menginap 1 malam pada Okt 2023
Respons daripada Management pada 17 Nov 2023
Thanks for sharing this feedback, Susan!

10/10 Cemerlang

Lynne

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Great rooms, clean Would recommend
Menginap 1 malam pada Okt 2023
Respons daripada Management pada 17 Nov 2023
Thanks for sharing this feedback with us, Lynne!

10/10 Cemerlang

Ronald

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Great stay
Good location for us. Room was clean and the area was quiet.
Menginap 3 malam pada Okt 2023
Respons daripada Management pada 17 Nov 2023
Thanks for sharing this feedback, Ronald!

10/10 Cemerlang

Lynne

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The girl at the front desk when I walked in late was exceptionally friendly and helpful.
Menginap 1 malam pada Okt 2023
Respons daripada Management pada 20 Okt 2023
Thanks so much for sharing this feedback, Lynne! We're happy to see you enjoyed your time with us!

2/10 Teruk

Tasha

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
The bed was very hard and uncomfortable to sleep on. The room were very small compared to other Hilton hotels. The room wasn't inviting, it was very small and displeasing.
Menginap 1 malam pada Okt 2023
Respons daripada Management pada 16 Okt 2023
Thanks for taking the time to share your experience with us, Tasha. We're sorry to hear of your displeasure with your room, and will take this feedback moving forward to ensure a better stay for our guests.

10/10 Cemerlang

Jolene

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Never a let down
We always enjoy our stay at Tru. You always know what to expect and every stay has been an enjoyable stay.
Menginap 1 malam pada Okt 2023
Respons daripada Management pada 16 Okt 2023
Thanks for sharing this feedback with us, Jolene! We're happy to see you enjoyed your stay, and hope to welcome you back again in the future!

10/10 Cemerlang

Brian, Fortville

Sukakan: Keadaan hartanah & kemudahan
One of the best lobby’s for kids
Menginap 1 malam pada Okt 2023
Respons daripada Management pada 16 Okt 2023
Thanks for sharing this feedback with us, Brian! We're glad to see you enjoyed your stay.

10/10 Cemerlang

Anne

Mengembara bersama pasangan, Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
My family and I loved that this hotel had a pool table, and cornhole game.
Menginap 2 malam pada Okt 2023
Respons daripada Management pada 16 Okt 2023
Thanks for sharing this feedback, Anne! We're glad to see you enjoyed your stay!

10/10 Cemerlang

John

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
It was nice
Menginap 1 malam pada Okt 2023
Respons daripada Management pada 16 Okt 2023
Thanks for sharing this feedback with us, John!

10/10 Cemerlang

Erin

Menginap 1 malam pada Okt 2023
Respons daripada Management pada 17 Nov 2023
Thanks for sharing this feedback with us, Erin!

10/10 Cemerlang

Süreyya

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Sehr schönes Hotel,sauber,modern eingerichtete Zimmer.
Menginap 1 malam pada Okt 2023
Respons daripada Management pada 16 Okt 2023
Thanks for taking the time to share this feedback, Süreyya! We're happy to see you enjoyed your stay!

10/10 Cemerlang

Thomas

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Okt 2023
Respons daripada Management pada 16 Okt 2023
Thanks for sharing this feedback, Thomas!

10/10 Cemerlang

Süreyya

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Sehr schönes Hotel
Menginap 1 malam pada Okt 2023
Respons daripada Management pada 9 Okt 2023
Thanks for sharing this feedback, Süreyya!

8/10 Baik

Jim

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
We stayed 3 nights. The shower was the best part of the room. The bed squeaked when I sat on it. The wood box frame was a little uncomfortable when I was sitting with my feet on the floor. The room was clean, and housekeeping made up our bed each day. Enjoyed the breakfast, nothing fancy, but good.
Menginap 1 malam pada Sep 2023
Respons daripada Management pada 6 Okt 2023
Thanks for taking the time to share this feedback with us, Jim!

10/10 Cemerlang

William

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Short stay but nice!!
We had a short one night stay. Had to leave before breakfast so don’t know how it was. Didn’t like the pillows on the bed, no support. Otherwise it was a very nice hotel to stay at.
Menginap 1 malam pada Sep 2023
Respons daripada Management pada 17 Nov 2023
Thanks for sharing this feedback, William!

10/10 Cemerlang

Chanel

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Staff was extremely kind and made check in very easy! The hotel was clean, quiet, and had many amenities!
Menginap 1 malam pada Sep 2023
Respons daripada Management pada 6 Okt 2023
Thanks for taking the time to share this feedback with us, Chanel!

10/10 Cemerlang

Kevin

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great stay
Menginap 1 malam pada Sep 2023
Respons daripada Management pada 6 Okt 2023
Thanks for taking the time to share this feedback with us, Kevin!