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Ulasan tentang Motel 6 Florence, KY - Cincinnati Airport

2 out of 5
Motel 6 Florence, KY - Cincinnati Airport
7820 Commerce Dr, Florence, KY

Ulasan

5.6
Penilaian 10 - Cemerlang. 26 daripada 187 ulasan" "
Penilaian 8 - Baik. 36 daripada 187 ulasan" "
Penilaian 6 - Boleh diterima. 40 daripada 187 ulasan" "
Penilaian 4 - Lemah. 33 daripada 187 ulasan" "
Penilaian 2 - Teruk. 52 daripada 187 ulasan" "

5.6/10

Kebersihan

6.4/10

Kakitangan & perkhidmatan

5.2/10

Kemudahan

5.0/10

Keadaan hartanah & kemudahan

5.0/10

Mesra alam

Ulasan

2/10 Teruk

Rod

Pengembara perniagaan
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
This is a Motel “2”, not even a Motel 6. Hair on both sides of the three pillows on the bed, hair in the sheets. Roaches in the shower, bathroom and on the vanity around my toiletries when I turned on the light. (Yes, I took photos.) Cheaper Expedia rate assigned me to the “back side” against the interstate first. That room smelled so bad and was so noisy that I requested again for a room along the front. They obliged. The “clean” room is the one described above. I selected this location because I actually needed an exterior door to unload cargo for the night. Been traveling for decades and take most things in stride. I kept my expectations low… and they were met. Left early morning.
Menginap 1 malam pada Apr 2024
Respons daripada Brand Experience Team pada 18 Apr 2024
Hi Rod,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

10/10 Cemerlang

Ashley

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great!
Menginap 2 malam pada Dis 2023
Respons daripada Nancy Y. pada 21 Dis 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

6/10 Boleh diterima

Joe

Sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan
ROACH IN ROOM. COUPLES FIGHTINGVERY LOUD.ALOT.LATE AT NIGHT AND AT 2 AND 3AM.
Menginap 7 malam pada Nov 2023
Respons daripada Nancy Y. pada 5 Dis 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

6/10 Boleh diterima

jason

Menginap 1 malam pada Okt 2023

2/10 Teruk

Daryl

Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
Was in there for 5 mins and saw a roach. I left my key on the table and left. I didn’t ask for a refund, just wanted to get out of there.
Menginap 1 malam pada Sep 2023
Respons daripada Nancy Y. pada 17 Okt 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 Boleh diterima

Global

Menginap 1 malam pada Ogo 2023

8/10 Baik

Dave

Menginap 1 malam pada Ogo 2023

6/10 Boleh diterima

Scott

Menginap 1 malam pada Jul 2023
Respons daripada Hotel Manager pada 20 Jul 2023
Dear Guest,Thank you for your feedback and for rating us 6 out of 10. We appreciate your comments and are glad to know that you had a decent experience during your stay. Your satisfaction is important to us, and we will use your feedback to identify areas for improvement. If there's anything specific you'd like to share or if you have any suggestions for how we can enhance your future experience, please don't hesitate to let us know. We value your feedback and hope to have the opportunity to provide you with a better stay in the future. Thank you for choosing us and for taking the time to share your thoughts. Safe travels!Sincerely,Hotel Manager

6/10 Boleh diterima

Casey

Just fair.
Menginap 1 malam pada Jun 2023
Respons daripada Hotel Manager pada 4 Jul 2023
Dear Casey,Thank you for visiting our property. We aim to provide a consistently superior guest experience, and your comments are very important to us. We rely on guests like you to tell us when we’re doing well and when we are so we can get better. If we let you down, I apologize. We hope to welcome you again soon.Sincerely,Hotel Manager

10/10 Cemerlang

Maria

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Jun 2023
Respons daripada Hotel Manager pada 13 Jun 2023
Dear Maria,Thank you so much for your 10 out of 10 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely,Hotel Manager

2/10 Teruk

Morgan

Menginap 1 malam pada Mei 2023
Respons daripada Hotel Manager pada 19 Jun 2023
Dear Morgan,Thank you for taking the time to leave us a rating. We are sorry to hear that your experience did not meet your expectations. If you have any specific feedback or concerns, please let us know so that we can improve our services and accommodations. We hope to have the opportunity to better meet your expectations in the future.Sincerely,Hotel Manager

2/10 Teruk

Jennifer

Mengembara bersama keluarga
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The doora were flimsy and didnt lock right. The floors were dirty. Men hanging outside following my daughter and i, as one man's pants were open in the front showing his equipment. Watched us head to our room. Stairs were creaky. We were in the room maybe 5 minutes and left as we both felt unsafe. We ended up driving to our next hotel and checking in early. Extremely disappointed.
Menginap 1 malam pada Apr 2023
Respons daripada Hotel Manager pada 21 Apr 2023
Dear Jennifer,We are deeply sorry to hear about the unacceptable and unsafe conditions you experienced during your stay with us. We take the safety and security of our guests very seriously, and we understand that this experience falls far below the standards we aim to uphold. We will work with our team to investigate and address the issues you encountered immediately. Thank you for bringing this to our attention. Hope you will visit again soon.Sincerely,Hotel Manager

8/10 Baik

Monica

Menginap 1 malam pada Mac 2023
Respons daripada Hotel Manager pada 20 Apr 2023
Dear Monica,Thanks for the feedback. We are glad that you had a great time at our hotel and also have zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. Visit again soon.Sincerely,Hotel Manager

2/10 Teruk

Matthew

Mengembara bersama keluarga dan kanak-kanak
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
I was charged for stuff I didn't do or know was wrong in room
Menginap 1 malam pada Mac 2023
Respons daripada Hotel Manager pada 20 Mac 2023
Dear Matthew,Thanks for the stay. Kindly accept my sincere apologies for the inconvenience caused to you during your visit. Please be assured that I have taken this up very strongly and the concerned team has been told to ensure that such an incident is not repeated in the future. Hope to see you again soon.Sincerely,Hotel Manager

2/10 Teruk

Robert

Mengembara bersama keluarga
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
NO IT WAS NOT GOOD HAD A BUG IN OUR ROOM KILLED I
Menginap 1 malam pada Feb 2023
Respons daripada Hotel Manager pada 17 Feb 2023
Dear Robert,Thanks for the feedback. We're so sorry that you found bugs in your room. We do have pest control specialists who clear our rooms monthly. We'll be sure to remedy the problem as soon as possible to keep our rooms bug free. Hope you will visit again soon.Sincerely,Hotel Manager

8/10 Baik

Joshua

Mengembara bersama pasangan, Mengembara bersama keluarga
Right next to the freeway and convenient to everything.
Menginap 2 malam pada Jul 2022
Respons daripada Hotel manager pada 8 Jul 2022
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

6/10 Boleh diterima

Nicole

Pengembara perniagaan, Mengembara bersama keluarga
Sukakan: Kakitangan & perkhidmatan, kemudahan
this is a cheap rate for a reason. Not the worst hotel I have ever stayed at but cleaner than many higher priced rooms I have had. The one room reeked of pot smoke. Shower was finicky to turn on
Menginap 1 malam pada Mei 2022
Respons daripada Hotel manager pada 18 Mei 2022
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 Cemerlang

Mark

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Clean updated rooms
Menginap 1 malam pada Apr 2022
Respons daripada Hotel manager pada 3 Mei 2022
Dear Guest,Thanks for your stay at our hotel. We thank you that you noticed the cleanliness of our hotel. We accept your appreciation for it. Our goal is an excellent experience for every guest, and I'm pleased you were completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely,Hotel Manager

4/10 Lemah

Elissa

Mengembara bersama haiwan kesayangan, Mengembara bersama pasangan
Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Run down overall. Really nice fellow checked us in late night. Requested nonsmoking but room had smoke detector disabled, ashtray and smelled like cigarettes. Commode was not bolted down. We had a dog with us which may be why we got a substandard room. Definitely will not use this chain again
Menginap 1 malam pada Apr 2022
Respons daripada Nancy Y. pada 18 Apr 2022
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y. #Team6

2/10 Teruk

Jeffery

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
It was terrible never get another room from here again
Menginap 1 malam pada Apr 2022
Respons daripada Hotel manager pada 9 Apr 2022
Dear Guest,Thank you for taking the time to give us your experience. Please accept our sincere apologies on the experience that you had while staying at our property. While we never like to hear that a guest had a bad experience we are always receptive to feedback. We will review your comments with our management team to find areas of opportunity. While you mention you will not stay again, we hope you would so we can leave you with a more positive lasting impression. Sincerely,Hotel Manager

2/10 Teruk

James

Mengembara bersama keluarga
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik
Don’t stay here.
This was the dirtiest hotel that I have stayed in. If I didn’t check in late I would have found another hotel. The room smelled like a strip club, and the comforters and sheets were filthy dirty with burn holes all over them. I booked a king room but got 2 doubles. That were old and uncomfortable, you could feel the springs in your back. The bathroom was dirty with mildew and rust all over the shower. Don’t book here or you may end up in the ER.
Menginap 1 malam pada Mac 2022
Respons daripada Hotel manager pada 30 Mac 2022
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

8/10 Baik

LaChandra

Menginap 1 malam pada Mac 2022
Respons daripada Hotel Manager pada 26 Dis 2022
Dear LaChandra,Thank you for your kind review and for taking the time to leave us a five star review! We strive to provide the best customer service and top-notch accommodations to all of our guests, and it's wonderful to hear that we succeeded in providing you with an enjoyable stay. We hope to see you back again soon!Best Regards,Hotel Manager

8/10 Baik

Sharon

Mengembara bersama haiwan kesayangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
I liked the fact that it was close to everything. You could walk right out of your room and be outside. Some of the tenants could be rowdy on weekends.
Menginap 15 malam pada Jan 2022
Respons daripada Hotel Manager pada 14 Feb 2022
Dear Guest, It is very nice to see your amazing comment about our hotel. Our team is really delighted with your appreciation. We are privileged to have guests like you. Please come back again and have a fantastic stay. Sincerely, Hotel Manager.

4/10 Lemah

Shantell

Mengembara bersama keluarga dan kanak-kanak
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
I was double charged for staying here
Menginap 1 malam pada Dis 2021
Respons daripada Hotel Manager. pada 30 Dis 2021
Dear Guest, Thank you for the feedback. I regret we couldn't completely satisfy you. We can assure you that we will work with the team to address these issues you have mentioned. We take real pride in this hotel and believe that pride shows in everything we do. We’re working now to make the guest experience better than ever before. Sincerely, Hotel Manager.

6/10 Boleh diterima

MICHAEL

Mengembara bersama kumpulan
Tidak sukakan: Kemudahan
n
Menginap 1 malam pada Dis 2021
Respons daripada Hotel manager pada 11 Dis 2021
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

10/10 Cemerlang

Laura

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Sep 2021
Respons daripada Hotel manager pada 7 Okt 2021
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

4/10 Lemah

Dustin, Valencia

Mengembara bersama pasangan
Tidak sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
I booked this for my son and his friend. My son called me to let me know they went to Walmart to buy blankets because they slept on top of the sheets. The room was so dirty they didn't feel comfortable using their sheets.
Menginap 2 malam pada Ogo 2021
Respons daripada Hotel manager pada 15 Sep 2021
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

2/10 Teruk

Sherry

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Full of roaches room dirty
Menginap 1 malam pada Ogo 2021
Respons daripada Hotel manager pada 17 Sep 2021
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

6/10 Boleh diterima

Pengembara yang disahkan

Sukakan: Kakitangan & perkhidmatan
Menginap 1 malam pada Jul 2021
Respons daripada Hotel manager pada 17 Sep 2021
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

2/10 Teruk

Pengembara yang disahkan

Mengembara bersama kumpulan
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik
I’m not mad, just disappointed
The rooms reeked of cigarette smoke, there were cigarette burns in the comforters, there was mold in the bathroom, there were bugs inside and an exterminator truck was parked outside.
Menginap 1 malam pada Jul 2021
Respons daripada Hotel manager pada 20 Jul 2021
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

2/10 Teruk

Gregory

Mengembara bersama keluarga
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik
Disgusting!
It was disgusting! The place wreaked of smoke. It was very sketchy looking on the outside. It was so bad that we chose to eat the cost and go to another hotel. There is NO way we could have slept there!
Menginap 1 malam pada Jul 2021

6/10 Boleh diterima

Pengembara yang disahkan

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keselesaan bilik
Tidak sukakan: Keadaan hartanah & kemudahan
Not bad
A bit run down but polite staff
Menginap 1 malam pada Jun 2021
Respons daripada Hotel manager pada 13 Jul 2021
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are delighted to read you loved and enjoyed the service provided by our staff. They truly understand the meaning of hospitality and are dedicated to exceeding our guests' expectations every day. I will share your wonderful comments with them as I know it will encourage them to hear that a guest has noticed their efforts. We appreciated the opportunity to host you and look forward to your return. Sincerely, Hotel Manager

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Convenient easy checking, location
Menginap 1 malam pada Jun 2021
Respons daripada Hotel manager pada 2 Jul 2021
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Cemerlang

Kristen

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Nice motel for a quick budget friendly stop
This motel fit our needs. It was clean and spacious, beds weren’t the greatest but we didn’t expect fantastic for a budget motel. We were pleased!
Menginap 1 malam pada Jun 2021
Respons daripada Hotel manager pada 11 Jun 2021
Dear Guest,Thanks for your stay at our hotel. We thank you that you noticed the cleanliness of our hotel. We accept your appreciation for it. Our goal is an excellent experience for every guest, and I'm pleased you were completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely,Hotel Manager

4/10 Lemah

April

Mengembara bersama keluarga
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Beware... check other hotels 1st!
Young lady at the front desk was arguing with apparently her boyfriend when we arrived. Rooms were supposed to be non smoking, Duvet covers had burn holes in them. Very thin blanket and only 2 pillows. Wouldn’t give any extra for 2 adults. Towels were very thin and dirty looking. Hot water doesn’t last very long, shower/sink water temps switch from very hot to freezing cold while your using them. Cleaning staff speaks very little English and not very thorough with cleaning rooms. Liking latch was very loose in Room 240. Looked like door was kicked in at some point. Guests hanging around parking lot and stairwells. Very unsettling. Lots of upgrades need to be done here.
Menginap 2 malam pada Mei 2021
Respons daripada Hotel manager pada 25 Mei 2021
Dear Guest, Thank you so much for taking the time to give us your candid feedback on our property. We are extremely sorry for the bad experience you had at this hotel. Your feedback is the best way for us to know that action needs to be taken to improve our process at this property. Please accept our sincere apology for the issues you encountered during your stay as this is certainly not the kind of guest experience we want you to have. Your concerns will be shared with hotel management to ensure proper steps are taken to resolve all of the issues. We hope that you will visit us again the next time you are in the area. Sincerely, Hotel Manager

4/10 Lemah

Hazel

Mengembara bersama keluarga
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Bad room and service
We had three people in the stay and we asked and asked for more towels and they refused. The electric and cable went out for several hours. There was food spattered all over the wall. The room was not great. Period.
Menginap 2 malam pada Apr 2021
Respons daripada Hotel manager pada 26 Apr 2021
Dear Guest,Thank you for the stay.We regret the room related mess and our apologies.We shall check and take corrective steps to avoid such things in future,Shall appreciate your understanding.Sincerely,Hotel Manager

2/10 Teruk

Deidra

Mengembara bersama keluarga
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Not worth it
We arrived at 9 tired and ready to go to bed. The internet was down so she said she couldn’t give us a room until it came back up. We waited in the car for an hour and a half with 2 crying kids until my boyfriend spoke with her and she let us borrow the master key to get in our room we had already paid for. She could have given us the key from the beginning considering we had a reservation and 2 kids ready for bed. There were also roaches in the bathtub and blood stains all over the room.
Menginap 1 malam pada Apr 2021
Respons daripada Hotel manager pada 21 Apr 2021
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

8/10 Baik

Tracy

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan
You get what you pay for.
The hotel was ok however the light are on a timer and kept shutting off.
Menginap 1 malam pada Mac 2021
Respons daripada Hotel manager pada 31 Mac 2021
Dear guest, We are incredibly grateful that you took the time out to leave us this note. Our values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. Sincerely, Hotel manger

4/10 Lemah

Crystal

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Feb 2021
Respons daripada Hotel manager pada 2 Mac 2021
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

8/10 Baik

Brian

Menginap 1 malam pada Sep 2020
Respons daripada Hotel manager pada 13 Okt 2020
Dear Guest, We are happy to know that you had a good stay at our hotel. Your review means the world to us! Thanks again and we look forward to welcoming you all back soon. Sincerely, Hotel Manager

8/10 Baik

Sherry

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Sep 2020
Respons daripada Hotel manager pada 21 Sep 2020
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

2/10 Teruk

Susan

Mengembara bersama keluarga
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Bed bugs
Absolutely horrible experience as I came home COVERED with bed bug bites HEAD TO TOE from room 146 in Florence Kentucky. Called the Motel to inform them but they seemed to not care. Called Motel 6 Headquarters and filed a complaint.
Menginap 1 malam pada Sep 2020
Respons daripada Hotel manager pada 18 Sep 2020
Dear Guest, Thanks for your valuable review. We're so sorry that you found bugs in your room. We do have pest control specialists who clear our rooms monthly. We'll be sure to remedy the problem as soon as possible to keep our rooms bug free. We apologize for the bugs. Hope you will reconsider us again. Sincerely, Hotel Manager

4/10 Lemah

Pengembara yang disahkan

Pengembara perniagaan
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik
Just spend the extra money at a better hotel
Room was not clean, blood stains on pillow cases o.O. So much for enhanced cleaning procedures, I’ll go self quarantine now
Menginap 1 malam pada Ogo 2020
Respons daripada Hotel manager pada 18 Ogo 2020
Dear Guest, We apologize this was not the kind of stay you were expecting, it really does not characterize our service. Thank you for the feedback, we will conduct proper research to make sure all rooms are properly cleaned. We hope you had a chance to talk to the Front Desk before you checked out as we would have offered alternate accommodations. Sorry for the trouble this time. You can expect a better stay next time. Please visit us next time, when you are in the area. Sincerely, Hotel Manager

4/10 Lemah

Paul

Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
one night
Menginap 1 malam pada Jul 2020
Respons daripada Hotel Manager pada 29 Jul 2020
Dear Guest, Thank you for taking the time to leave a review. We're glad to hear that you were pleased with our facility and commodities. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

8/10 Baik

Rene

Sukakan: Kebersihan, kakitangan & perkhidmatan, keselesaan bilik
vacation in july
The hotel was good for sleeping over night. Some items were up dated. But the table was tippy and plastic seat had grease smeared on back if seat.
Menginap 1 malam pada Jul 2020
Respons daripada Hotel Manager pada 28 Jul 2020
Hello Rene, Thanks for your stay. I appreciate your feedback and telling us the positive and negative sides of your stay. Our apologies for the inconveniences .We shall work further to improve the amenities and hospitality based on your observations. Hope to welcome you again soon, Sincerely, Hotel Manager.

10/10 Cemerlang

Maria

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Great staff, good stay.
Amy was an unexpected and incredible help. She went above and beyond. Thank you Amy!
Menginap 1 malam pada Jul 2020
Respons daripada Hotel Manager pada 13 Jul 2020
Dear Maria, It is really nice to note that you liked the stay and services at our hotel during your recent visit.Glad to see your positive comments which shall definitely motivate us to serve our guests better. We look forward to welcoming you again soon!!! Best Regards, Hotel Manager.

10/10 Cemerlang

James

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
will book again
Didn't stay there that night but i have in the past. I like the hotel. And the staff is wonderful
Menginap 1 malam pada Jul 2020
Respons daripada Hotel Manager pada 13 Jul 2020
Hello James, It is very nice to see your amazing comment about our hotel. Our team is really delighted with your appreciation. We are privileged to have guests like you. Please come back again and have a fantastic stay. Sincerely, Hotel Manager.

4/10 Lemah

amanda

Mengembara bersama keluarga
Tidak sukakan: Kakitangan & perkhidmatan
Menginap 2 malam pada Jun 2020
Respons daripada Hotel Manager pada 13 Jul 2020
Hello Amanda, It is disappointing to note that your stay was not satisfactory. We regret the inconvenience due to many unfortunate reasons. Our team will check where we went wrong and will take corrective actions for maximum betterment. We shall appreciate your kind understanding and request a rethinking to visit. Sincerely, Hotel Manager.

6/10 Boleh diterima

Pengembara yang disahkan

Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik
Gross and smells awful.
Menginap 1 malam pada Mei 2020
Respons daripada Hotel Manager pada 4 Jun 2020
Dear Guest, Thanks for staying at our hotel. We welcome your review and candid feedback about the smell issues. We are paying special attention to improving the cleanliness of the rooms. At the outset, our apologies for the bad experience you had howsoever. We shall take whatever steps necessary to avoid such unpleasant incidence are not repeated. We have given special training and instructions to the hotel staff to check all the rooms prior to check-in of a new guest and /or maintain daily routine cleanliness of a room of an existing guest. We assure you and request you to consider staying with us in the future and have a new satisfactory experience. Sincerely, Hotel Manager

2/10 Teruk

Pengembara yang disahkan

Menginap 1 malam pada Mei 2020
Respons daripada Hotel Manager pada 18 Mei 2020
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager