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Reviews of Fairfield Inn & Suites by Marriott Florence I-20

2.5 out of 5
Fairfield Inn & Suites by Marriott Florence I-20
501 Woody Jones Boulevard, Florence, SC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 267 out of 391 reviews" "
Rating 8 - Good. 92 out of 391 reviews" "
Rating 6 - Okay. 11 out of 391 reviews" "
Rating 4 - Poor. 12 out of 391 reviews" "
Rating 2 - Terrible. 9 out of 391 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Geovonna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and the staff was amazing.
Stayed 2 nights in May 2024
Response from Kassie on 14 May 2024
Geovonna, thank you for taking the time to share your feedback. I am glad to see that you enjoyed your stay with us. We look forward to serving you again when your travels bring you back to the area.

4/10 Poor

John

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Kassie on 14 May 2024
John, I hate that you didn't enjoy your stay. We were not aware of any issues during your stay. Please feel free to contact us and let us know about your experience. We hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Dipali

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Clean and comfortable. Friendly staff
Stayed 1 night in May 2024
Response from Kassie on 14 May 2024
Dipali, thank you for taking the time to share your feedback. I am glad to see that you enjoyed your stay. We look forward to serving you again when your travels bring you back to the area.

10/10 Excellent

Arthur

Stayed 1 night in Apr 2024
Response from Kassie on 14 May 2024
Arthur, thank you for taking the time to share your feedback. I am glad to see that you enjoyed your stay. We look forward to serving you again when your travels bring you back to the area.

10/10 Excellent

Seth

Stayed 1 night in Mar 2024
Response from Kassie on 14 May 2024
Seth, thank you for taking the time to share your feedback. I am glad to see that you enjoyed your stay. We look forward to serving you again when your travels bring you back to the area.

10/10 Excellent

Colleen

Stayed 1 night in Mar 2024
Response from Kassie on 14 May 2024
Colleen, thank you for taking the time to share your feedback. I am glad to see that you enjoyed your stay. We look forward to serving you again when your travels bring you back to the area.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kassie on 4 Apr 2024
Christopher, thank you for taking the time to share your positive feedback. We are so glad to see that you enjoyed your stay with us. We look forward to seeing you again when your travels bring you back to the area.

10/10 Excellent

Melinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay at Fairfield Suites in Florence, SC whenever we travel and while everyone is always polite it seems that on this trip especially the staff was not only polite and friendly but also professional. When checking in and checking out both of these gentlemen were a great representation of your facility.
Stayed 1 night in Mar 2024
Response from Kassie on 4 Apr 2024
Melinda, thank you for taking the time to share your positive feedback about the staff here at Fairfield. We are so glad to see that you enjoyed your stay with us. We look forward to seeing you again when your travels bring you back to the area.

10/10 Excellent

JONG, WOODBRIDGE

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kassie on 14 May 2024
Jong, thank you for taking the time to share your feedback. I am glad to see that you enjoyed your stay. We look forward to serving you again when your travels bring you back to the area.

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated room and very clean, and the staff was SUPER!
Stayed 1 night in Feb 2024
Response from Kassie on 26 Feb 2024
Timothy, thank you for taking the time to share your feedback. I am happy to see that you enjoyed your stay with us. We hope you choose to stay with us again when your travels bring you back to the area.

2/10 Terrible

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kassie on 26 Feb 2024
Albert, thank you for taking the time to share your experience. I hate that you did not enjoy your stay. I thought everything went well since you booked another reservation directly with Fairfield. If you would like to reach out to give more information about your stay, please feel free to do so. We look forward to seeing you on your next visit.

10/10 Excellent

Brenda

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Kassie on 26 Feb 2024
Brenda, thank you for taking the time to share your feedback. I am happy to see that you enjoyed your stay with us. We hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet. Looks fairly new. Need your GPS to be sure to get there since it is way the back of a bunch of other hotels.
Stayed 1 night in Feb 2024
Response from Kassie on 14 Feb 2024
Miguel, thank you for taking the time to share your feedback. I also agree, we are hidden back here. At least it is a quiet area though. I am glad to hear that your stay went well. We look forward to serving you in the future.

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pet allergies
The only issue is if you have pet allergies it doesn’t matter. There are NO designated rooms for guests & their pets. Our room was clean tho & no signs of pet dander.
Stayed 1 night in Jan 2024
Response from Kassie on 14 Feb 2024
Thank you for taking the time to share your feedback. Our property is not pet friendly. However, we do have to allow service animals in the hotel. We do not get many guests that have service animals but when we do, we do have maintenance shampoo the room after they depart from the hotel. Housekeeping also does an extra cleaning. We are very happy to hear that your stay went well, and we look forward to serving you in the future.

10/10 Excellent

Samson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Kassie on 14 Feb 2024
Samson, thank you for taking the time to share your feedback. We are glad you enjoyed your stay. We hope you choose to stay with us when your travels bring you back to the area.

10/10 Excellent

eric

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient stop on way to Florida. Clean and comfortable room. Decent breakfast. Check in very smooth. Front desk person very friendly and professional.
Stayed 1 night in Jan 2024
Response from Kassie on 14 Feb 2024
Eric, thank you for taking the time to share your feedback. We are very happy to hear that you enjoyed your stay with us. We look forward to serving you in the future.

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kassie on 23 Jan 2024
Lynn,Thank you for taking the time to share your experience while staying with us. We are glad you enjoyed your stay. We hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Ferrell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and new. Nothing fancy but solidly nice. Great fitness gym. Looking forward to what looks like a good breakfast.
Stayed 1 night in Jan 2024
Response from Kassie Lee on 18 Jan 2024
Ferell,Thank you for your positive feedback. We are glad you enjoyed your stay with us. We hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for humans
Stayed 1 night in Jan 2024
Response from Kassie on 12 Jan 2024
Richard,Thank you for taking the time to share your feedback. We strive to deliver the best experience to every guest, and I am glad you enjoyed your stay. I hope you choose to stay with us next time you are in the area.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Very nice hotel. Check in was easy. The room was clean and comfortable.
Stayed 1 night in Jan 2024
Response from Kassie on 12 Jan 2024
Melissa,Thank you for taking the time to share your feedback. We strive to deliver the best experience to every guest, and I am glad you enjoyed your stay. I hope you choose to stay with us next time you are in the area.

10/10 Excellent

Amanda, Horseheads

Stayed 1 night in Jan 2024
Response from Kassie on 31 Jan 2024
Amanda, thank you for taking the time to share your experience while staying with us. We are glad you enjoyed your stay, and we hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean a great staff .
Stayed 1 night in Jan 2024
Response from Kassie on 12 Jan 2024
Deborah,Thank you for taking the time to share your feedback. We strive to deliver the best experience to every guest, and I am glad to hear that you enjoyed your stay. I hope you choose to stay with us next time you are in the area.

8/10 Good

Andrew

Stayed 1 night in Dec 2023
Response from Kassie on 23 Jan 2024
Andrew,Thank you for taking the time to share your experience while staying with us. We are glad you enjoyed your stay. We look forward to serving you again when your travels bring you back to the area.

10/10 Excellent

Jess

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased
The hotel was terrific. Tucked away in the woods far enough from 95 not to hear any noise. Large clean modern room. Very nice lobby. Great breakfast. Friendly staff. Indoor pool and workout room we didn’t get a chance to use. I can see why my Marriott stock has quadrupled. Marriott made a good call introducing this brand. Priced a little high but worth the experience. If you’re driving down to the southeast US, stay here and treat yourself.
Stayed 1 night in Dec 2023
Response from Kassie on 12 Jan 2024
Jess,Thank you for taking the time to share your feedback. We strive to deliver the best experience to every guest, and I am glad you enjoyed your stay. I hope you choose to stay with us next time you are in the area.

10/10 Excellent

Gajendra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kassie on 12 Jan 2024
Gajendra,Thank you for taking the time to share your feedback. We strive to deliver the best experience to every guest, and I am glad you enjoyed your stay. I hope you choose to stay with us next time you are in the area.

4/10 Poor

Eric

Liked: Cleanliness, amenities, property conditions & facilities
Nice Room
Stayed 1 night in Dec 2023
Response from Kassie on 12 Jan 2024
Eric,Thank you for taking the time to share your feedback. We strive to deliver the best experience to every guest, and I am glad you liked your room. I hope you choose to stay with us next time you are in the area.

8/10 Good

Pierre

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good for one night during traveling. Nothing too exciting around the Hotel.
Stayed 1 night in Nov 2023
Response from Kassie on 12 Jan 2024
Pierre,Thank you for taking the time to share your feedback. We strive to deliver the best experience to each and every guest. I hope you choose to stay with us next time you are in the area.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Kassie Lee on 18 Jan 2024
Anonymous,Thank you for your positive review. We are glad you enjoyed your stay with us. We hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay here was absolutely fantastic, the staff was very pleasant, will make this my go to hotel when in Florence!
Stayed 1 night in Dec 2023
Response from Kassie Lee on 18 Jan 2024
Marie,Thank you for your positive feedback. We are glad you enjoyed your stay with us. We look forward to serving you again when your travels bring you back to the area.

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel
Stayed 1 night in Oct 2023
Response from Kassie Lee on 18 Jan 2024
Brian,Thank you for your positive feedback. We are glad you enjoyed your stay with us. We hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Isidro

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy check-in and check-out
Stayed 1 night in Nov 2023
Response from Kelly Hicks, General Manager on 20 Nov 2023
Isidro, Thank you for making the time to share your experience. We appreciate your patronage and hope to serve you again soon.

10/10 Excellent

Mark

Stayed 1 night in Nov 2023
Response from Kassie Lee on 18 Jan 2024
Mark,Thank you for your positive review. We are glad you enjoyed your stay with us. We hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Very nice gym. Good location. I especially liked the breakfast and the eco-friendliness
Stayed 1 night in Oct 2023
Response from Kelly Hicks, General Manager on 20 Nov 2023
Michael, We are so happy to see that you had a positive experience. We hope to see you again.

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very good overnight on our way home. Room was great and they have a very good breakfast. It’s also a very quiet hotel
Stayed 1 night in Oct 2023
Response from Kelly Hicks, General Manager on 20 Nov 2023
Albert, Thank you for the great feedback. We hope to see you again soon.

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quiet, staff helpful and friendly
Stayed 1 night in Oct 2023
Response from Kelly Hicks, General Manager on 20 Nov 2023
Joseph, We are so happy to see that you enjoyed your stay with us and will be here to welcome you back anytime.

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Kelly Hicks, General Manager on 20 Nov 2023
Lynda, Thank you for choosing Fairfield by Marriott for your travel needs. We look forward to serving you again.

10/10 Excellent

Hiliary

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Worth it!
Nice, comfortable & clean!
Stayed 1 night in Sep 2023
Response from Kelly Hicks, General Manager on 20 Nov 2023
Hiliary, We appreciate you taking the time to share your experience. Please remember us when travels bring you back this way.

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
They put us in a room directly over the entrance. Should have done better as we paid for a suite and checked in late afternoon but after 4:00 pm.
Stayed 1 night in Sep 2023

10/10 Excellent

Adam

Stayed 1 night in Sep 2023
Response from Kelly Hicks, General Manager on 20 Nov 2023
Adam, We are thrilled to see that your expectations were met on your recent stay. We will be here to welcome you back when travels bring you back to Florence.

8/10 Good

Deborah

Liked: Staff & service, property conditions & facilities, room comfort
Staff was amazing- super friendly and helpful. It was very disappointing that during my 4 day stay was room was never cleaned. At least they could have emptied my trash since they only give you a tiny trash can which fills up after 1 in-room meal. Gif the price charged I don’t think think it’s too much to expect
Stayed 4 nights in Aug 2023
Response from Kelly Hicks, General Manager on 11 Sept 2023
Deborah, Thank you for the feedback. I apologize that your expectations were not met. Please don't hesitate to ask for anything you may need during your stay, as our team is eager to assist. I hope you will allow us an opportunity to elevate your experience when travels bring you back this way.

10/10 Excellent

Pam

Stayed 1 night in Aug 2023
Response from Kelly Hicks, General Manager on 11 Sept 2023
Pam, Thank you for taking the time to review our property. Please visit again.

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very nice, helpful and polite as we checked in & checked out.
Stayed 1 night in Aug 2023
Response from Kelly Hicks, General Manager on 18 Aug 2023
Theresa, Thank you for the great feedback. We are here to welcome you back when travels bring you back this way.

10/10 Excellent

Angela

Stayed 1 night in Aug 2023
Response from Kelly Hicks, General Manager on 11 Sept 2023
Angela, Thank you for making the effort to review our hotel. We look forward to serving you again.

8/10 Good

Michealee

Stayed 1 night in Jul 2023
Response from Kelly Hicks, General Manager on 21 Aug 2023
Thank you for the great feedback. Please visit again soon.

10/10 Excellent

RoseMary

Stayed 1 night in Jul 2023
Response from Kelly Hicks, General Manager on 21 Aug 2023
RoseMary, Thank you for the great review. Please visit again soon.

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 Night
Great for The 1 Night we needed to Stay!
Stayed 1 night in Jul 2023
Response from Kelly Hicks, General Manager on 7 Aug 2023
Carlos, Thank you for your valued feedback. Please come see us again when travels bring you back to Florence.

10/10 Excellent

Katie

Stayed 1 night in Jul 2023
Response from Kelly Hicks, General Manager on 7 Aug 2023
Katie, Thank you so much for the great score. We look forward to serving you again.

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities
It's a very good place to stay, but what I didn't like, they don't truly honor the (no pet) policy, letting a hotel go to the dogs will definitely ruin a nice hotel and the property, people should leave pets at home! I wouldn't bring my pet horse or pet pig or goats to a hotel they stay at home! But other than that it was a good stay
Stayed 3 nights in Jul 2023
Response from Kelly Hicks, General Manager on 7 Aug 2023
Darrell, Thank you so much for your valued feedback. Our property is not pet friendly, however, we are required to comply with laws relative to registered service animals. I do hope you will visit again soon.

8/10 Good

Joan

Travelled with partner
Liked: Staff & service, property conditions & facilities
This is a boutique hotel which means very small rooms. There are towels hanging in the bathroom but no hooks for clothing or a comfortable chair to sit. There is one desk chair but otherwise you must sit on the bed.
Stayed 1 night in Jul 2023
Response from Kelly Hicks, General Manager on 7 Aug 2023
Joan, Thank you for taking the time to review our property. Please visit again.

8/10 Good

Jamal

Liked: Cleanliness, staff & service, property conditions & facilities
Safe, clean and very attentive staff.
Stayed 1 night in Jul 2023
Response from Kelly Hicks, General Manager on 14 Jul 2023
Jamal, Thank you for choosing Fairfield Inn & Suites for your travel needs. Please visit again soon.