"We booked two prepaid rooms through Hotels.com for a one-night stay. The rooms themselves were mostly clean, the beds were comfortable, and for a budget property I would have probably rated the stay around 3 stars based on the rooms alone.
Unfortunately, the rest of the experience was difficult.
Check-in took over 20 minutes and seemed unusually confusing despite having a prepaid reservation. The owners repeatedly asked us to confirm our identities, appeared confused by the fact that one person had reserved two rooms, and held onto my driver's license and credit card throughout most of the process.
The property is under new ownership and the owners were polite, but the hotel felt disorganized. One TV did not work, the A/C struggled to keep up, exterior trash bins were overflowing into the parking lot, and there was a strong odor near one of the side entrances.
Guests should also know that religion is a very visible part of the experience. There were Bible verses and religious materials throughout the lobby, the former conference room appeared to have been converted into a chapel, their business cards have bible verses, and the owners prayed for us during check-in, etc.
The most concerning issue was billing. The hotel confirmed at check-in that our stay had already been prepaid through Hotels.com and took a credit card for incidentals. Despite that, we were later charged separately through OYO and were also marked as a no-show despite physically checking in and staying."
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