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Reviews

4.5 / 5Wonderful
46 reviews

Amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Pet Friendly

Map

What's nearby

  • Popular Location
    Flims Ski Resort
    14 min walk
  • Popular Location
    Lake Cauma
    18 min walk
  • Popular Location
    Laax Ski Resort
    3 min drive
  • Airport
    Chur (ZDT-Chur Train Station)
    19 min drive

Choose dates to view prices

Book online or call:

03 7724 9556
  • Superior Room

    Room Amenities

    • Sleeps 2
    • 1 Double Bed
    More details
  • Junior Suite (Superior)

    Room Amenities

    • Sleeps 2
    • 1 Double Bed
    More details
  • Chalet Room

    Room Amenities

    • Sleeps 2
    • 1 Double Bed
    More details
  • Superior Room (Classic)

    Room Amenities

    • Sleeps 2
    • 1 Double Bed
    More details
  • Deluxe Room (Classic)

    Room Amenities

    • Sleeps 2
    • 1 Double Bed
    More details
  • Junior Suite (Deluxe)

    Room Amenities

    • Sleeps 2
    • 1 Double Bed
    More details
  • Deluxe Room

    Room Amenities

    • Sleeps 2
    • 1 Double Bed
    More details

About this area

Flims

Located in Flims, Waldhaus Flims Alpine Grand Hotel & Spa is on a lake. Crap Sogn Gion Gondola and Il Spir Lookout Platform are local landmarks, and the area's natural beauty can be seen at Lake Cauma and Ruinaulta.

Popular Location

What's nearby

  • Flims Ski Resort - 14 min walk
  • Lake Cauma - 18 min walk
  • Laax Ski Resort - 3 min drive
  • Ruinaulta - 10 min drive
  • Il Spir Lookout Platform - 14 min drive

Getting around

  • Ilanz/Glion Station - 10 min drive

Restaurants

  • Where to eat
  • The Grand – Fine-dining restaurant offering international cuisine. Serves lunch, dinner and light fare. Kids' menu available.
  • Gourmetrestaurant Epoca – Fine-dining restaurant offering international cuisine. Serves lunch, dinner and light fare on selected days.
  • Ristorante Pomodoro – Restaurant offering Italian cuisine. Serves lunch, dinner and light fare.
  • Il Tschaler – Restaurant offering regional cuisine. Serves lunch, dinner and light fare.

About this property

Waldhaus Flims Alpine Grand Hotel & Spa

5-star, family-friendly hotel near Laax Ski Resort
4 restaurants, an attached winery and a full-service spa are available at this smoke-free hotel. Free buffet breakfast is provided, as well as free WiFi in public areas, a free area shuttle and a free ski shuttle. Additionally, an indoor pool, an outdoor pool and 2 bars/lounges are on-site. All 73 rooms feature thoughtful touches such as pillow menus and bathrobes, along with conveniences such as living rooms and coffee makers. Complimentary wireless Internet access and 24-hour room service are standard, as are LCD TVs with cable channels.
Waldhaus Flims Alpine Grand Hotel & Spa offers 73 forms of accommodation which are accessible via exterior corridors and feature DVD players and minibars. This accommodation offers separate living rooms. A pillow menu is available. 48-inch LCD televisions come with cable channels and video game consoles. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries.
This Flims hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; local, long-distance and international calls are all complimentary (restrictions may apply). Additionally, rooms include a safe and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.
An indoor pool, an outdoor pool and a spa tub are on site. Other recreational amenities include outdoor tennis courts, a sauna, a 24-hour fitness centre and complimentary bicycles.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Delight spa and beauty has massage/treatment rooms and couples treatment room(s). Services include sports massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.
The spa is open daily.

Awards and affiliations

  • The property is a member of Historic Hotels of Europe.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Self parking: CHF 25 per day
Valet parking: CHF 25 per day
Limited parking spaces
Parking height restrictions apply
Free local area shuttle
Train station pick-up shuttle (surcharge)
Free ski shuttle
Limo/town car service

Food and drink

Free buffet breakfast available daily 7:30 AM–11:00 AM
4 restaurants
2 bars/lounges and 1 poolside bar
24-hour room service
Coffee/tea in a common area

Things to do

24-hour fitness centre
2 outdoor tennis courts
Aerobics classes
Arcade/game room
Bike hire
Billiards/pool table
Downhill skiing
Full-service spa
Helicopter/aeroplane tours
Horse riding/hire
Indoor pool
Mini golf
Mountain biking
Outdoor pool
Pilates classes
Playground
Sauna
Hot tub
Steam room
Tennis
Winery attached
Yoga classes

Family friendly

Arcade/game room
Babysitting/childcare (surcharge)
Children's club
Dry-cleaning service
DVD player
Free local area shuttle
Indoor pool
In-room childcare (surcharge)
Laundry facilities
Mini golf
Outdoor pool
Playground
Rollaway/extra beds (surcharge)
Separate living room
Snack bar/deli
Supervised childcare/activities (surcharge)

Conveniences

Ballroom
Lift
Free newspapers in reception
Front-desk safe
Library

Guest services

24-hour front desk
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter
Ski passes
Ski storage
Tennis lessons
Tour/ticket assistance
Turndown service
Wedding services

Languages spoken

English
French
German
Italian
Portuguese
Russian
Spanish

Business services

Computer station
Meeting rooms
Conference space (4499 square feet)

Outdoors

Beach loungers
Beach umbrellas
Garden
Pool sunloungers
Pool umbrellas
Terrace

Spa

Aromatherapy
Ayurvedic treatments
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Detox wraps
Facials
Manicures and pedicures
Massage - sports
Massage/treatment rooms
Reflexology
Sauna
Spa open daily
Hot tub
Steam room
Turkish bath/hammam

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Wheelchair-accessible parking
Wheelchair-accessible path of travel

More

Beach towels
Fireplace in reception
Smoke-free property
TV in reception

Room amenities

Bedroom

Blackout drapes/curtains
Heating
Pillow menu
Portable fan
Rollaway/extra beds (surcharge)

Bathroom

Bathrobes
Bathtub or shower
Free toiletries
Hairdryer

Entertainment

48-inch LCD TV
TV channels
DVD player
video game console

Food and drink

Coffee/tea maker
Electric kettle
Minibar

More

Access via exterior corridors
Desk
Free international calls
Free local calls
Free long-distance calls
Free newspapers
Iron/ironing board (on request)
Phone
Safe
Separate living room
Slippers
Turndown service

Policies

Check-in

Check-in time starts at 3 PM
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM
Late check-out subject to availability

Pets

  • Pets are allowed for an extra charge of CHF 45 per pet, per day.
  • Restrictions apply
  • For more information, contact the property on the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for CHF 135.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

American Express
Diners Club
JCB International
Mastercard
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2 per night for guests aged 6-12 years old.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Self-parking fee: CHF 25 per day (in/out privileges)
  • Valet parking fee: CHF 25 per day
  • Pet fee: CHF 45 per pet, per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CHF 135.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section). Parking height restrictions apply.

Property is also known as

  • Grand Hotel im Waldhaus Flims Mountain Resort
  • Grand Hotel im Waldhaus Mountain Resort
  • Grand im Waldhaus Flims Mountain
  • Grand im Waldhaus Mountain
  • Grand Hotel Waldhaus Flims
  • Grand Hotel Waldhaus
  • Grand Waldhaus Flims
  • Grand Waldhaus
  • Grand Hotel im Waldhaus Flims Mountain Resort Spa
  • Waldhaus Flims Hotel
  • Waldhaus Hotel
  • Waldhaus
  • Mountain Hotel Flims
  • Waldhaus Flims
  • Waldhaus Flims
  • Mountain Hotel Flims
  • Mountain Resort And Spa
  • Waldhaus Flims Alpine Grand Hotel & Spa Hotel
  • Waldhaus Flims Alpine Grand Hotel & Spa Flims
  • Waldhaus Flims Alpine Grand Hotel & Spa Hotel Flims
4.5

Wonderful

5 - Excellent
34
4 - Good
6
3 - Okay
4
2 - Mediocre
1
1 - Poor
1
4.8
Cleanliness
4.5
Service and Staff
4.4
Amenities
4.6
Property condition

3/5

  • Liked: Cleanliness
  • Disliked: Property conditions & facilities

Stayed 1 night in Sep 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stunning setting, spacious rooms and and great facilities

Stayed 5 nights in Jul 2019

2/5

  • Liked: Cleanliness, property conditions & facilities, room comfort
  • Disliked: Staff & service

Restaurant in the hotel ignored me

I was so disappointed by the restaurant Siam in the hotel. I went there to have dinner. I waited at the entrance of the restaurant until somebody guided me to a table. A manager came to me and said "What do you need?". He approached too closely to me so I had to step back, which was intimidating. I had a seat anyway, and ordered a menu (fried rice), then I waited long time. I knew things were slower in Europe, so waited longer. Since I waited enough, I tried to catch the manager while he was passing by. I raised my hand and was sure that he saw me, but he ignored me. I waited more and more time until one waitress asked "Do you want some desert?". At that time, I'd been waiting for 1 hour. I said that I ordered the menu, but the main dish hadn't been served. The waitress checked at the kitchen and said that there's no rice in the kitchen. I waited 1 hour to hear that the menu is not available. I was so upset and couldn't understand what happened. I complained to the manager (who was the residence manager) and also to the restaurant manager. Next day, the residence manager tried to explain. He said the things that happened were all mistakes. But, I still cannot understand how that kind of mistakes can happen. The restaurant manager and the residence manager were there in the restaurant, I was in the middle of the dining room. I don't understand how nobody resolved the issues.

Stayed 1 night in Jul 2019

4/5 Good

Great skiing

Lovely hotel excellent concierge Shame only one restaurant open in the evening on site

Pros: Near slopes

Cons: Reception saff

Location: Skiing

Stayed 1 night in Jan 2018

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel

Staff at the hotel were excellent. They went out of their way to make the service feel personal. We had the terrace rooms, which were large and very comfortable. Spa was large and well managed with lots of options. Buffet breakfast was extensive and well done. We have only compliments for every aspect of our stay.

Stayed 7 nights in Dec 2017

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