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Reviews of Best Western Brook Hotel Felixstowe

3 out of 5
Best Western Brook Hotel Felixstowe
Orwell Road, Felixstowe, England

Reviews

7.4

Good

Rating 10 - Excellent. 72 out of 260 reviews" "
Rating 8 - Good. 99 out of 260 reviews" "
Rating 6 - Okay. 46 out of 260 reviews" "
Rating 4 - Poor. 24 out of 260 reviews" "
Rating 2 - Terrible. 19 out of 260 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Aziz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good easy reach also lovely staff
Stayed 1 night in Feb 2024

10/10 Excellent

kev

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

David

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Room was very comfortable and decorated nicely the only issue we had was no hot water in the morning so we could not shower. We was offered a room the other side of the hotel to wash which we declined due to the inconvenience When checking out the reception was not interested when I wanted to discuss the water issue the receptionist just walked off and wouldn't even discuss issue Other than poor reception stay was good

8/10 Good

Volare

Business traveller, Travelled with group
Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

2/10 Terrible

Nick

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Fawlty towers of Felixstowe?
Stayed in room 218. Bathroom had mould around bath, ice cream container under leaky bathroom radiator. One normal plug socket in whole room. Communal areas of hotel upstairs very worn, carpets worn, tape holding carpet together outside room. Dirt and pen/pencil marks on walls. To make it worse, guests in room 217 were smoking pot/weed all afternoon and night - caused smell to come into my room and all down corridor - I am not a prude at all, but it was cheap weed too and smelt more like cats urine. Had to open bedroom window to try and get away from smell. Walls thin, could hear guests in next room snoring all night. Slept for about 1hour max.
Mould around bath
Ice cream container leak catcher
Plug sockets in room - only one was normal
Stayed 1 night in Nov 2023

4/10 Poor

K

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Could have been good!
I have very mixed feelings about this hotel, because it could be a really good place to stay with just a few small changes and improvements. I was actually going to give it 3 stars, but there was one big thing that made me put them down to 2 which I will go into. My first impressions were really good, it's a lovely old building, has ample parking and a nice reception area. However, we got there just after 3 and the girl on reception just said wait over there - didn't tell us why, how long she would be or any information of any kind. We sat on the provided chairs whilst she seemingly did paperwork and then had a chat with another member of staff. After about 20 minutes she let us check in, but could only provide one key, which was annoying when there was 3 of us. The room itself was large and well equipped, plenty of lights, nice décor, big comfy bed plus a sofa bed etc. But upon close inspection we started to see issues - the wall above the desk was filthy and covered in various stains, the lamps and the TV were thick with dust, the TV was wonky and the bracket was obviously broken so we couldn't correct this. Then there was the bathroom, which was mostly fine except for the bath/shower, which was not only covered in grime but the dial for the shower was broken and came off in my hand! The breakfast was very average indeed, cheap ingredients, and the lady serving it on the second day was incredibly rude. They need to clean better and train the staff better too!
Stained walls
Dirty walls around the desk
Family room
Grimy bath
Stayed 2 nights in Oct 2023

2/10 Terrible

Graham

Stayed 1 night in Nov 2023

4/10 Poor

Fazia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

shane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet place
Stayed 1 night in Sep 2023

8/10 Good

Alex

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Terrible stay
I stay away with work a lot and stay in many hotels all over the UK. This is one of the worst hotels I have ever stayed in. The room was very dated with a musty smell about it. The mattress was terrible. I could feel every spring in my back. The only positive was the staff who were both friendly and engaging. Avoid unless you like a reason to have to use a chiropractor!
Stayed 1 night in Sep 2023

10/10 Excellent

Julie

Stayed 1 night in Sep 2023

6/10 Okay

Anona

Disliked: Cleanliness, property conditions & facilities, room comfort
Not so good as the bedroom was not clean the carpet needed cleaner the windows were in of clean and the curtains were not clean or able to close them as they were torn that the windows were on a downstairs room I did mention this to a lady on reception The bathroom was not suitable as shower spray did not work causing water to cover of my husband’s shirt and it was no mention of the water to fill the kettle for drinks by using the water from the bath shower. The staff did all that they had the knowledge.
Stayed 2 nights in Sep 2023

10/10 Excellent

David

Stayed 1 night in Sep 2023

6/10 Okay

Kirsty

Stayed 1 night in Sep 2023

10/10 Excellent

Melanie

Stayed 2 nights in Aug 2023

10/10 Excellent

Manolis

Stayed 1 night in Aug 2023

10/10 Excellent

Lorcan

Stayed 2 nights in Aug 2023

4/10 Poor

Rosemary

Stayed 3 nights in Jul 2023

10/10 Excellent

Mark

Stayed 2 nights in Jul 2023

2/10 Terrible

Paul

Disliked: Cleanliness, property conditions & facilities, room comfort
Absolutely filthy
Stayed 1 night in Jul 2023

10/10 Excellent

Paul

Stayed 1 night in May 2023

6/10 Okay

Luke

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2023

6/10 Okay

Luke

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2023

2/10 Terrible

Duncan

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Book though site got there was met by a very rude and unprofessional person rate was changed room was near a plant room no sleep and when mentioned was told I don’t understand
Stayed 1 night in Apr 2023

10/10 Excellent

Adam

Stayed 1 night in Feb 2023

4/10 Poor

David

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel
Probably the worst hotel I have ever stayed in. I had to move from the first room because of mold, dust and a window that wouldn’t shut. The second room was ok but the curtains were hanging off and again everywhere was dusty. The lady on reception when I checked out was shockingly rude. Nearly £12 for a breakfast that I wouldn’t have paid £5 for normally, dried everything except for the mushrooms that were swimming in grease. How best western give this hotel their name is beyond me. Avoid at all costs
Stayed 2 nights in Feb 2023

6/10 Okay

john

Liked: Cleanliness, staff & service
Brook Hotel review
Hotel staff were very friendly but room was tired. Unfortunately we weren't informed there was a party booked in on the Friday night so we couldn't eat on premises, not even bar food was available which I find poor. We hadn't planned on eating out as there weren't a lot of eateries about. There was also a band playing which was a lot louder than normal and our room was directly over the event, it was like being in the room with them, disappointed.
Stayed 2 nights in Jan 2023

8/10 Good

David

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

4/10 Poor

Richard

Stayed 1 night in Dec 2022

8/10 Good

Howard

Business traveller
Property was a little dated but ok for a business trip. Breakfast was good and cooked to order

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Worst nights sleep ever
The whole hotel is very very tired. Very narrow run down hallways. My bedroom smelt like someone had been smoking in it previously. As a lone woman on a business trip, I didnt like the fact that I had been given a room where to open the window, I was on the flat roof level so kept it closed and locked all night. The bed had a huge dip in it, the shower was grubby and the shower curtain just completely yellow and off putting. very loud dog and guests all evening so didnt get much sleep at all. Was considering sleeping in my car instead!
Stayed 1 night in Nov 2022

2/10 Terrible

Karen

Stayed 2 nights in Oct 2022

8/10 Good

nigel

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Sep 2022

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to stay in Felixtowe
Great spot equal distance from Town and sea being just a few minutes stroll away. Perfect to have on site free parking, entrance area had comfy sofas and seats. Management gave a warm welcome and managed everyone arriving at once. Nice hotel that does not oversell itself so just as you would expect, clean, serviceable and fab deep baths with showers. Would definitely stay again.
Stayed 1 night in Aug 2022

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday
The room was lovely shower could be a bit better as when the base get wet it’s very slippery and room could do with a good Dustin but other than that it was lovely and will stay there again
Stayed 2 nights in Aug 2022

2/10 Terrible

Brenda

Stayed 1 night in Jul 2022

10/10 Excellent

Andrew

Stayed 1 night in Jul 2022

10/10 Excellent

Prof G D

Stayed 1 night in Jun 2022

10/10 Excellent

Hugh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant hotel.
After a tiring drive from my home I was welcomed by a pleasant receptionist who made me feel welcomed to the hotel. The room allocated to me was clean and comfortable. My breakfast was much appreciated. Very edable. Overall my stay was enjoyable and I shall certainly use the same hotel on future trips.
Stayed 1 night in May 2022

6/10 Okay

Denise

Liked: Cleanliness, staff & service, room comfort
Man in room above 20stone stopped round all night
Stayed 1 night in May 2022

2/10 Terrible

Jaclyn

Stayed 1 night in May 2022

8/10 Good

Malcolm

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Shelley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

6/10 Okay

Anna

Stayed 1 night in Apr 2022

10/10 Excellent

Marco

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
Wonderful and would reccoemnd to all
Stayed 3 nights in Feb 2022
Response from Brook Hotel Team on 17 Feb 2022
Thank you for telling us. We are so glad you enjoyed your visit with us, and we look forward to your return.

8/10 Good

andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Brook Hotel Team on 13 Jan 2022
Thank you for taking the time to inform us. We hope to welcome you back soon.

6/10 Okay

kevin

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Brook Hotel Team on 13 Jan 2022
Thank you for taking the time to inform us. We hope to welcome you back soon.

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service
1st time in Felixstowe
Room was small but quite cosy, Bathroom could do with freshening up, shower pressure was poor. On the plus side breakfast was very nice!
Stayed 2 nights in Dec 2021
Response from Brook Hotel Team on 13 Jan 2022
Thank you for taking the time to inform us. We hope to welcome you back soon.

8/10 Good

Andrew

Stayed 3 nights in Nov 2021

10/10 Excellent

Gareth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Brook Hotel Team on 13 Jan 2022
Thank you for taking the time to inform us. We hope to welcome you back soon.