Exterior

Reviews of Candlewood Suites Fargo South- Medical Center, an IHG Hotel

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 580 out of 1001 reviews" "
Rating 8 - Good. 290 out of 1001 reviews" "
Rating 6 - Okay. 73 out of 1001 reviews" "
Rating 4 - Poor. 32 out of 1001 reviews" "
Rating 2 - Terrible. 26 out of 1001 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Terry

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Bad element there. Not a place for a one or two night stay
Stayed 2 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Terry, Thank you for taking a moment to let us know about your experience staying with us. We are saddened to hear your visit was not as expected. Please know our friendly team is always willing to assist should you have issues during your stay. Again, we appreciate your feedback and hope you will consider returning to see us the next time you are in the area.

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Gerald

Travelled with group
Good location
Stayed 2 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Gerald,It's always a pleasure to hear that our guests have had such an enjoyable stay! We're especially happy to know that you appreciated our excellent location. From all of us at Candlewood Suites Fargo South-Medical Center, thank you for taking the time to share your kind comments, and we hope to have the opportunity to welcome you back soon.

10/10 Excellent

Valerie, Winnipeg

Liked: Cleanliness, staff & service, amenities
Great service and great sleep!!!! Will definitely return!!!
Stayed 2 nights in Apr 2024
Response from General Manager on 26 Apr 2024
Dear Valerie,Thank you for staying with us and for taking the time to provide your five-star rating! We are delighted to hear that our comfortable accommodations and friendly service met the mark for you on your recent stay. It was our sincere pleasure to host you and we look forward to welcoming you back to Candlewood Suites Fargo South-Medical Center for another restful visit.

10/10 Excellent

Pauline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay. Will definitely stay at this hotel in the future
Stayed 1 night in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Pauline,Thank you for staying with us and for your feedback. We're glad you had a five-star experience. We hope to welcome you back soon for another great stay at Candlewood Suites Fargo South-Medical Center.

6/10 Okay

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

Luke

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Nice enough rooms but some of the staff seemed to be very unorganized leading to several inconveniences.
Stayed 1 night in Apr 2024

8/10 Good

Denice

Travelled with partner
Liked: Cleanliness, amenities
The property had a great kitchenette set inside the rooms and enough roof for the hot tub and the pool.
Stayed 1 night in Mar 2024

10/10 Excellent

Gaylee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Rachelle

Stayed 1 night in Mar 2024

8/10 Good

Jeff

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. No breakfast on Sunday mornings didn’t find out till day of. Cleaning staff was knocking at the door at 9am to clean checkout wasn’t until noon
Stayed 1 night in Mar 2024
Response from Candlewood Suites on 23 Mar 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites FARGO SOUTH - MEDICAL CENTER.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Nick

Travelled with family
Price and location.
Stayed 1 night in Mar 2024

8/10 Good

Jana

It was all good
Stayed 1 night in Jan 2024

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Good experience but limited access to inside of building
Stayed 1 night in Mar 2024

8/10 Good

Michael

Stayed 3 nights in Mar 2024

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk gentleman was very nice
Stayed 1 night in Mar 2024

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Samantha

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When i checked in, I booked a 2 queen room because there were 4 of us in the room. I get to the room and there is 1 queen bed. I came back down to the desk to request the correct room and the guy was super rude and said they were sold out and we have to deal with it. The whole hotel smelled like weed and there was a loud party going on down the lobby area. We ended up going to a different hotel. Still trying to get my money back.
Stayed 1 night in Feb 2024
Response from Candlewood Suites on 21 Feb 2024
We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.

8/10 Good

Michelle

Stayed 2 nights in Feb 2024

8/10 Good

Nancy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice stay, the rooms are clean. They had 2 jacuzzi’s. One not even comfortable bath water, it as to cold, but the second one was just right. I truly wished they served breakfast as almost all hotels in this area do. That would have made it a 5 star stay if they had.
Stayed 5 nights in Jan 2024

6/10 Okay

Debra

Travelled with partner
Liked: Cleanliness, staff & service
First time at this hotel. Surprised there is no breakfast. Bed was too soft. Couch in living area was much too hard and no sofa pillows. I did not like the bathroom sliding door. Also needs more hooks to hang wet towels. We did like the exercise room and the pool area looked nice, although we did not swim. Unfortunately I don’t think we will return to this hotel.
Stayed 2 nights in Jan 2024
Response from Candlewood Suites on 24 Feb 2024
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 Good

Anne

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

KRISTIN L

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
College Tour Weekend
The room was decent but it was very run down. There were stains all over the couch and sitting bench, and there were also multiple spots on the walls that were patched but with not matching paint, there were spots like that everywhere. The telephone did not work either, though all the cords were plugged in, I could not get it to work and had to use my personal cell to contact the front desk. The elevators were also very noisy/ bumpy ride in.
Stayed 2 nights in Jan 2024

10/10 Excellent

Brett

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight
Excellent Stay friendly staff
Stayed 1 night in Jan 2024

10/10 Excellent

Shari

Stayed 2 nights in Dec 2023

10/10 Excellent

Nichole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Cassie

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Michele

Stayed 1 night in Dec 2023

10/10 Excellent

Adrian

Stayed 1 night in Dec 2023

10/10 Excellent

Kara

Stayed 1 night in Dec 2023

6/10 Okay

Kassandra

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Denae

Stayed 1 night in Nov 2023

10/10 Excellent

Susan

Stayed 4 nights in Nov 2023

10/10 Excellent

Connie

Stayed 3 nights in Nov 2023

10/10 Excellent

Maria Elena

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the space. It’s clean and new.
Stayed 1 night in Nov 2023
Response from Candlewood Suites on 7 Nov 2023
Thank you for the kind words about our hotel, we are glad you enjoyed your stay.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Candlewood Suites on 7 Nov 2023
We are glad to see you enjoyed your stay with us at the Candlewood Suites South.

10/10 Excellent

WILLIAM, CHICAGO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Candlewood Suites on 31 Oct 2023
We are very glad you enjoyed your stay! We hope to host you again soon.

10/10 Excellent

Laura

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Great! We've never stayed at this brand of hotel before. After driving all day the shower was great and the beds were super comfortable. We'll definitely stay here again.
Stayed 1 night in Oct 2023
Response from Candlewood Suites on 25 Oct 2023
We are glad to see you enjoyed your stay! We hope to see you again!

8/10 Good

Clint

Liked: Cleanliness, staff & service, property conditions & facilities
There was orange mould or rust (?) from the water on the silicone in the shower. Knives were very dull. Other than that, all was well.
Stayed 2 nights in Oct 2023
Response from Candlewood Suites on 20 Oct 2023
We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.

2/10 Terrible

Diana

Travelled with partner
Disliked: Amenities, property conditions & facilities
We slept very little the two nights we were staying there. The first night there were multiple people milling around outside all night. Between their competing horn honks, to their loud talking, laughing and fighting, the first night was rough. On the second night, a similar situation outside as well as people in the building banging around and a room somewhere in the vicinity of our room watching tv with the volume VERY LOUD from around 3 a.m. until 7 a.m. We were located a few doors away from the elevator. We will not be staying there again.
Stayed 2 nights in Oct 2023
Response from Candlewood Suites on 20 Oct 2023
I would like to start by apologizing to you for the inconveniences you faced during your stay. We will be taking the necessary steps to resolve this issue with the loud noise late at night. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Stayed 1 night in Oct 2023
Response from Candlewood Suites on 7 Oct 2023
Thank you for such kind words!

10/10 Excellent

Connie

Liked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Candlewood Suites on 31 Aug 2023
Thank you for staying with us at the Candlewood Suites. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Brett

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fargo23
It was fine, super friendly staff.
Stayed 2 nights in Aug 2023
Response from Candlewood Suites on 15 Aug 2023
Thank you for your kind words about our staff!

4/10 Poor

Justin

Travelled with family
Stayed 1 night in Jul 2023

6/10 Okay

Janet

Travelled with family
Unfortunately I was very disappointed with this hotel. I paid 250.00 a night and this property was way overpriced. Since I went through Expedia I was very surprised at the pricing. Will not be using your services again.
Stayed 2 nights in Jun 2023

8/10 Good

ANGELA

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Inside the building was clean however outside could have used the major pickup and trash and chicken bones for obviously left in the parking lot for a long time overall it was acceptable much better than the Candlewood Suites in South Dakota which I would never go to again for any reason I had sleep in my car before I went to that hotel ever again
Stayed 1 night in Jun 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and hotel was very clean.
Stayed 3 nights in Jun 2023

8/10 Good

Kristina

Stayed 1 night in May 2023