Hotel Mesra Haiwan Kesayangan di Fangshan

"Our family of 4 stayed here for 5 nights. We were very happy about this place and the services they provided. The staff went above and beyond, day and night. Anything we needed they provided with a smile. Alina made an effort to speak English with us every time, which was very appreciated. It was a pleasure to return to the hotel each night and be greeted in such a professional and personable manner. Breakfast had a great variety of western and eastern options. The terrace was very relaxing and...

"The property is a little over presented what you see in the picture is not what it really looks like in reality. Location is central but the room amenities are hard to use or not usable at all. If you want to upgrade there isnt much option. The staff was the best part of our stay especially the Manager Zhang Na. On our first night, they informed us of the water outage which was not the greatest news when you travel over 2000 kms to get there."

"This is definitely a 1 start hotel. The pictures are deceiving the customers. Hotel is in a very bad condition as soon as you walk in you know that this is not a 4 start hotel. Hotel is falling apart. Staff is nice at least "

"Perfect location, very kind and helpful staff! The room is amazing and clean!"

"The location of the property is ideal, close to a metro station and it also is near to shops and some restaurants. What lets it down is staff, they weren’t very friendly but did speak English, which was very much appreciated. However, whenever you asked them for something there was always an excuse e.g. checking in early we were asked to pay more. I asked them where the bar was, they said they didn’t have one - even though there was a sign in the lift for it. The worst thing is I wasn’t...