Hotel Spa di Falmouth

"This is a 10/10 resort. The staff was very friendly, approachable, and always willing to help resolve any questions we had. Moses, the resort Manager was amazing. He went above and beyond to help us celebrate my friend’s birthday. He maintained in contact with us and make sure that our trip was going smoothly. Tamara one of the hostess at the beach was amazing, she continued to check on us and make sure we were all set throughout the day. Everyone at the resort did an amazing job. The resort was...

"Our stay was extremely disappointing and did not meet the expectations of the resort or the price paid. The property itself appeared dated and in need of significant updates. Throughout our stay, we found the staff to be largely unwelcoming, with very few positive customer service interactions. The dining experience was also disappointing. The hibachi restaurant was the only dinner venue that offered acceptable food; however, we could only reserve one night. The buffet was consistently...

"No one at the reception desk"

"Riu Montego Bay was an amazing experience. The food was great, the staff were very friendly and knowledgeable, and the beach was nice! The all inclusive package included entertaining event like the foam party and live band music."

"The spa was the best one I've ever been to. the bars are top quality. none can compare to the views from the rooms with access to the beach! the staff are very attentive ***** planning to make this my second home. "

"I liked that Riu Reggae was smaller and quieter than Riu Montego Bay. We never had to wait long for a drink or our food. It was an easy walk from our room to the pool and beach. When we spent the day at Riu Montego Bay, the property was a lot bigger and it took awhile to get around and wait for a drink. Although, their foam party was a lot of fun! The entertainment staff at Riu Reggae were amazing! Bubbles will make sure that you have a good time. The bar staff will refill your drink quickly and...

"I had ana amazing time at the Riu palace montego bay. Everyone was so friendly and the hospitality was amazing. My fiancé and I had a smooth check in and can't wait to come back and enjoy the excursions that Jamaica has to offer."

"Traveled for a reunion. Staff: Good, but, stick to the script. No "thinking outside the box", which is unusual IMHO, bc Jacans are innovative and quick-thinking. Guessing fear of job-loss makes them just stick to do what they are told., Room: 1Refrigerator is "not a fridge" just a "cooler". After 2 days they swapped mine, and another couple, nearby, bc we all complained. 2. Towels are laundered onsite, so you may have to wait for new ones. 3. TV - don't expect to be able to watch many...