Terrace/patio

Reviews of Ocean Coral Spring Resort - All inclusive

5 out of 5
Ocean Coral Spring Resort - All inclusive
Mountain Spring Bay, Falmouth

Reviews

7.6

Good

Rating 10 - Excellent. 1074 out of 2484 reviews" "
Rating 8 - Good. 540 out of 2484 reviews" "
Rating 6 - Okay. 368 out of 2484 reviews" "
Rating 4 - Poor. 220 out of 2484 reviews" "
Rating 2 - Terrible. 282 out of 2484 reviews" "

8.4/10

Cleanliness

7.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Laura Jontue, Valley Stream

Travelled with family and small children
Disliked: Staff & service, amenities
Jamaica is the best hospitality this is why we come here! NOT THIS RESORT, the hospitality was terrible. The staff was unfriendly and rude. Phillip the manager did tried to address my concerns and apologize with a dinner and cake since it was my husbands birthday however it didnt change that the vacation was disappointing. The rooms didn't have adequate towels and wash cloths and when you ask they interview you as if you stole them. Housekeeping checks the status of the room and cleans it later. The whole system is a mess. The people trying to sell you timeshare or the club don't leave you alone even after you ask nicely. The pools were not cleaned during the day there was food in them. Our room grass had marijuana and cigarette clips in the grass. Just not worth it for the price.
Stayed 3 nights in May 2024

10/10 Excellent

Rose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose this resort strictly from reading the reviews. This was our first time in Jamaica. The resort was amazing, and the landscaping was magnificent. Shout out to those guys that keep the property looking so good. We were in the Privilege Junior Suite. Room 2332 was huge, and the view of the ocean was breath taking. We loved everything about our room except the fridge. Is there a way to make it colder so the drinks will be cold? The water pressure was great, and we had HOT water every day. The food was a hit & miss when it came to flavor. But it's understandable when trying to cook for folks from all over the country. We tried just about every restaurant. We also tried different dishes. Every restaurant was clean, and the staff was friendly. I wish management would talk to the company that provides their fruit because none of it was sweet. We enjoyed all of the entertainment that they provided. The performers were great. Keep up the good work!! The staff needs to monitor the privilege pool area better. There was a swim diaper that was on the ground for the entire three hours. Everywhere else was on point. Travelers, you see what the area looks like when traveling to & from the resort, so try your best to tip the staff members. If we travel back to Jamaica, we will be staying here!
Stayed 4 nights in May 2024

4/10 Poor

KAMILAH

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service
The grounds of the property is absolutely fantastic!! However, it was really uncomfortable being solicited by the staff for “welcome gifts”…the secret is out!! This is a ploy to sell extra packages to the guest and it is uncouth to be approached in this way when you’re just trying to enjoy your time.
Stayed 3 nights in May 2024
Response from Kevin Silvera on 10 May 2024
Dear Guest,We sincerely appreciate you taking the time to share your thoughts with us. Your feedback is invaluable as it helps us understand how we can better serve our guests. We are truly grateful for your input and will use it to improve our services and enhance the experience for future guests. Thank you once again for your valuable feedback.

8/10 Good

Ann marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, lovely staff. Wanted little more carribean food options.
Stayed 2 nights in May 2024
Response from Kevin Silvera on 10 May 2024
Dear Guest,Thank you for your kind words about our property and staff. We appreciate your feedback regarding the food options, and we'll certainly take it into consideration for future improvements. We're glad you enjoyed your stay overall, and we hope to welcome you back soon for another memorable experience.

10/10 Excellent

whitney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun
Stayed 1 night in May 2024
Response from Kevin Silvera on 10 May 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

6/10 Okay

Wayne

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in May 2024
Response from Kevin Silvera on 8 May 2024
Dear Guest,We regret to learn that your experience with us warranted only three star. Your feedback is invaluable to us, and we would appreciate learning more about your stay so that we can identify areas for improvement. Please share any details about your experience with us, as your input will help us enhance our services.

10/10 Excellent

PATRICK

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in , staff was very accommodating to your request , room and property was clean.
Stayed 1 night in May 2024
Response from Kevin Silvera on 7 May 2024
Dear Guest,We're ecstatic to hear about your positive experience with us! Creating exceptional moments for our guests is our mission, and your feedback reassures us that we're on the right track. We look forward to your return for more memorable moments.

6/10 Okay

sabrina

Stayed 7 nights in Apr 2024
Response from Kevin Silvera on 10 May 2024
Dear Guest,We regret to learn that your experience with us warranted only three star. Your feedback is invaluable to us, and we would appreciate learning more about your stay so that we can identify areas for improvement. Please share any details about your experience with us, as your input will help us enhance our services.

10/10 Excellent

Christopher

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful people. Delicious food.
Stayed 3 nights in May 2024
Response from Kevin Silvera on 7 May 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

10/10 Excellent

Brian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i go every year
Stayed 4 nights in Apr 2024
Response from Kevin Silvera on 7 May 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

10/10 Excellent

luis

Liked: Cleanliness, staff & service, property conditions & facilities
Every thing i like
Stayed 3 nights in May 2024
Response from Kevin Silvera on 7 May 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

10/10 Excellent

Natasha H

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great! The staff, food, drinks, and the room. I really enjoyed everything and it was my 1st time out of the U.S.
Stayed 3 nights in May 2024
Response from Kevin Silvera on 7 May 2024
Dear Guest,We're thrilled to hear that you had a fantastic experience during your first trip outside the U.S.! It's wonderful to know that you enjoyed the staff, food, drinks, and your room. Thank you for choosing us for your memorable vacation, and we hope to welcome you back again soon for another amazing stay!

10/10 Excellent

Sarai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved it! The staff was amazing and friendly! This was a great choice!
Stayed 3 nights in May 2024
Response from Kevin Silvera on 5 May 2024
Dear Guest,We're ecstatic to hear about your positive experience with us! Creating exceptional moments for our guests is our mission, and your feedback reassures us that we're on the right track. We look forward to your return for more memorable moments.

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the location, the beach, pool and staff.
Stayed 4 nights in Apr 2024
Response from Kevin Silvera on 5 May 2024
Dear Guest,Thank you for your kind words! We're thrilled to hear that you had a wonderful experience during your stay. It was a pleasure having you with us, and we look forward to welcoming you back in the future.

10/10 Excellent

Kris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay here. The staff were fantastic and definitely made the stay even better. Food options were a bit hit or miss, but overall fine. Beach and pool were lovely.
Stayed 5 nights in Apr 2024
Response from Kevin Silvera on 5 May 2024
Dear Guest,We're delighted to hear that you loved your stay with us! It's fantastic to know that our staff contributed to making your experience even better. We appreciate your feedback regarding the food options, and we'll continue to work on improving in that area. We're glad you enjoyed the beach and pool, and we hope to welcome you back for another wonderful stay in the future!

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Kevin Silvera on 7 May 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

8/10 Good

Val, Baltimore

Liked: Staff & service
Stayed 4 nights in Apr 2024
Response from Kevin Silvera on 5 May 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

6/10 Okay

EDITH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Food is lousy except for the Red Snapper. Folks don't come to Jamaica to eat the same thing s they can at home EVERY SINGLE DAY! There needs to be a better variety, less pre-made or factory like food and folks more in-tuned with the culture of Jamaica involved in planning/creating menus. Now, as for the employment culture of the resort...HORRIBLE. It is apparent that management practices power-over and deficit employment strategies are oppressively based in colorism, financial discrimination and misogyny...but most are too busy acting better than to notice or care...it's appalling. But it's a brown nation, sooooooo...you already know!
Stayed 4 nights in Apr 2024
Response from Kevin Silvera on 3 May 2024
Dear Guest,We appreciate your feedback regarding your dining experience and employment observations. Our goal is to provide a diverse culinary experience that reflects the vibrant culture of Jamaica. We apologize if our current offerings did not meet your expectations, and we will certainly take your comments into consideration for future improvements. Regarding employment practices, we take allegations of discrimination very seriously and will investigate them thoroughly to ensure that all our staff are treated fairly and respectfully. Thank you for bringing these concerns to our attention.

10/10 Excellent

Patrena

Travelled with family
Liked: Amenities
It was a great experience I will go back
Stayed 1 night in Apr 2024
Response from Kevin Silvera on 4 May 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you had a wonderful experience during your stay. We hope to welcome you back in the future.

6/10 Okay

Fuchia, Beaverton

Liked: Cleanliness, amenities, property conditions & facilities
I have a 3 rating because the resort was not willing to accommodate me due to booking issues. I ended up having to pay an additional $700 to add another guest for 4 nights. Although it was not fully their fault it would have been nice for them to at least try to work with me. Offer some sort of discount especially since this was my first time there. Based on this issue I probably wouldn’t stay here again. Oh plus they do try to sell you a package deal where you pay a lump sum and monthly payments to stay at the resort.. like a timeshare. That was not a good feeling to feel pressured.
Stayed 4 nights in Apr 2024
Response from Kevin Silvera on 2 May 2024
Dear Guest,It's disappointing to hear about the booking issues you experienced at the resort and the additional cost you had to incur to add another guest. While it's understandable that such situations can arise, it would have been beneficial if the resort had been more proactive in finding a solution or offering some form of accommodation, especially considering it was your first time there. The pressure to purchase a package deal resembling a timeshare is also regrettable and can detract from the overall experience. Thank you for sharing your feedback, and I hope your future travels are smoother and more enjoyable.

8/10 Good

Adrienne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful views of beachfront. Safe sitting on beach with small children. Friendly and observant lifeguards
Stayed 4 nights in Apr 2024

8/10 Good

Albert D

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Kevin Silvera on 1 May 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

10/10 Excellent

Laura K

Liked: Cleanliness, staff & service, property conditions & facilities
Incredible stay and the staff are amazing!
Stayed 7 nights in Apr 2024
Response from Kevin Silvera on 30 Apr 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you had a wonderful experience during your stay. We hope to welcome you back in the future.

8/10 Good

Janiel

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Our stay went well. We liked the services for the children such as the water park and ice cream parlor and the options for dining. The DISCO club was also fun.
Stayed 1 night in Apr 2024
Response from Kevin Silvera on 30 Apr 2024
Dear Guest,We're thrilled to hear that you had an enjoyable stay! Providing fun and memorable experiences for our guests, including families, is our priority. We're glad you appreciated our services and amenities. We hope to welcome you back soon for another fantastic stay!

8/10 Good

Janeen, Woburn

Liked: Cleanliness, staff & service, property conditions & facilities
Lots to do, food was very good, kids 15 and 11 loved it! Beautiful property!
Stayed 6 nights in Apr 2024
Response from Kevin Silvera on 30 Apr 2024
Dear Guest,Thank you for your glowing review! We're delighted to hear that you and your family had a fantastic time enjoying our amenities and dining options. We strive to create memorable experiences for all our guests, and we're thrilled that you found our property beautiful and enjoyable. We look forward to welcoming you back soon!

10/10 Excellent

Cinderella

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel and the staff. The resort was beautiful and the staff were amazing.
Stayed 7 nights in Jan 2024
Response from Kevin Silvera on 30 Apr 2024
Dear Guest,We're thrilled to hear that you enjoyed your time at our resort. It's always our goal to provide a memorable and enjoyable experience for our guests. We look forward to your next visit!

8/10 Good

Noel

Liked: Cleanliness, property conditions & facilities
Excellent
Stayed 3 nights in Mar 2024
Response from Kevin Silvera on 30 Apr 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

10/10 Excellent

KRISHNA PRASAD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Kevin Silvera on 30 Apr 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

10/10 Excellent

Ann Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great stay. Newly renovated and everything up to standard.
Stayed 3 nights in Apr 2024
Response from Kevin Silvera on 30 Apr 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

2/10 Terrible

Savannah

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
They steal money from u on ur lasy day. The owner and staff doesn’t care. Front desk is in on it. The men there are creepy.
Stayed 4 nights in Apr 2024
Response from Kevin Silvera on 30 Apr 2024
Dear Guest,We're deeply concerned by your experience and take allegations of theft very seriously. We'll investigate this matter urgently. Your comfort and security are our top priorities, and we'll ensure that steps are taken to address these issues promptly. Thank you for bringing this to our attention.

10/10 Excellent

Shamar Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Great resort
Stayed 5 nights in Apr 2024
Response from Kevin Silvera on 30 Apr 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

10/10 Excellent

Stacy ann

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my best stay
Stayed 3 nights in Apr 2024
Response from Kevin Silvera on 30 Apr 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you had a wonderful experience during your stay. We hope to welcome you back in the future.

10/10 Excellent

Marquise, Homestead

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Apr 2024
Response from Kevin Silvera on 27 Apr 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

6/10 Okay

Christina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort. Lots of dining options and entertainment. Most of the entertainment is from 8PM on. This is not great for families or the adults that go to bed early. It would be nice to watch a show at 8:00 instead of 9:30. We had some key issues and had to have security called twice. It was not a fast process and we waisted 2 hours waiting for them to fix our lock on our last night there. I most likely would not stay here again because of the lock issue we had.
Stayed 5 nights in Apr 2024
Response from Kevin Silvera on 27 Apr 2024
Dear Guest,It sounds like you had a mixed experience at the resort, with some positive aspects like the dining options and entertainment, but also some challenges with key issues and security response times. Your feedback about the timing of the entertainment shows is valuable, as earlier options might better accommodate families and those who turn in early. I'm sorry to hear about the inconvenience you faced with the lock problem on your last night. It's understandable that such issues would impact your overall impression of the resort. If you decide to explore other options in the future, I hope you find a place that meets all your expectations.

2/10 Terrible

Jennifer

Travelled with family
Disliked: Amenities
Awful service would not Recommend staying there I asked for room service and they didn’t bring a fork. I got To the premises at noon and they didn’t allow me to check in after 3pm mind you my room was available from the day before ..also to make rsvp to the restaurants was annoying had to wake Up every morning at 8am because the app wasn’t Available… market store is outrages with their prices for a bag of chips 15 dollars and 5 dollars for a Gatorade . If you go to the beach you would have to go to the bar every time you want a drink no waiters only by the pool area but you get lucky if you get service even if you tip .
Stayed 4 nights in Apr 2024
Response from Kevin Silvera on 27 Apr 2024
Dear Guest,We're sorry to hear about the disappointing experiences you had during your stay. It sounds like there were several issues with service, including the room service oversight and difficulties with restaurant reservations. It's frustrating when amenities like the app for reservations aren't available, and I understand how inconvenient it must have been to have to wake up early every morning to make them. Additionally, the high prices at the market store and the lack of drink service at the beach are certainly drawbacks. Your feedback highlights areas where the resort can improve to better meet the needs of its guests.

10/10 Excellent

Rashel

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay here . The property was clean and comfortable and food options were great . I’d stay here again .
Stayed 1 night in Apr 2024
Response from Kevin Silvera on 27 Apr 2024
Dear Guest,We're ecstatic to hear about your positive experience with us! Creating exceptional moments for our guests is our mission, and your feedback reassures us that we're on the right track. We look forward to your return for more memorable moments.

10/10 Excellent

Keosha, Memphis

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time here and i loved my first experience here.
Stayed 4 nights in Apr 2024
Response from Kevin Silvera on 27 Apr 2024
Dear Guest,We're thrilled to hear that you enjoyed your time at our resort. Providing a memorable and enjoyable experience for our guests is always our goal. We can't wait to welcome you back for another fantastic stay!

10/10 Excellent

Diamond

Liked: Staff & service
Every thing was great except for mold on the walls in the pool. Overall we had a great experience
Stayed 4 nights in Apr 2024
Response from Kevin Silvera on 27 Apr 2024
Dear Guest,Thank you sincerely for your positive feedback! We're thrilled to hear that you had a fantastic experience with us. Your satisfaction is our top priority, and we eagerly await the opportunity to welcome you back for another memorable stay.

8/10 Good

LaToya

Liked: Cleanliness
They do not have a latch or deadbolt on the doors which is a little concerning, but I'm MacGyvered a barricade together for when I slept at night. The pool bar was missing tile across the front so you could see where it is rusting. One of the bartenders at the pool bar tall really skinny was horrible and acted like we were annoying him. Then there was on bartender that was absolutely amazing and was the life of the party. My Jacuzzi on the balcony the stopper was broken so I never got to use it. I paid for privilege status and did not receive privilege services, Moya was great my first 2 days, but the other 3 days service was up to par. My dining experience was hit or miss not all servers were attentive, and my order was messed up on more than one occasion or they would completely just not bring me something.
Stayed 5 nights in Apr 2024
Response from Kevin Silvera on 25 Apr 2024
Dear Guest,It sounds like you encountered some challenges during your stay, and We're sorry to hear that. The deadbolts are activated by turning the door handles upwards. Your positive experience with Moya are noted. It's disappointing to hear about the inconsistency in service and the issues with the pool bar and Jacuzzi. Your feedback will be valuable for the resort's improvement efforts.

10/10 Excellent

Britheney Ann

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
The property was beautiful we had trouble with our check in and got over priced, they wouldn’t allow me to talk to a manager and didn’t do anything you make the situation better ! Taxi is overly expensive !!!! Outside taxi is better
Stayed 4 nights in Apr 2024
Response from Kevin Silvera on 25 Apr 2024
Dear Guest,It's great to hear that you found the property beautiful despite the check-in troubles. We're sorry to hear about the pricing issues and the difficulty in speaking with a manager. Your feedback about the taxi service is duly noted. Hopefully, your next visit will be more seamless and enjoyable!

10/10 Excellent

PATRICK

Liked: Cleanliness, staff & service, property conditions & facilities
The property was excellent overall
Stayed 1 night in Apr 2024
Response from Kevin Silvera on 23 Apr 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you had a wonderful experience during your stay. We hope to welcome you back in the future.

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved night entertainment loved staff activity and music by the pool resort made it fun for couples and couples with family
Stayed 4 nights in Apr 2024
Response from Kevin Silvera on 23 Apr 2024
Dear Guest,It sounds like you had a great time enjoying the night entertainment and the activities by the pool! It's wonderful to hear that the resort provided a fun atmosphere for both couples and families.

10/10 Excellent

Juliana Nazab

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing just how I imagined it
Stayed 6 nights in Apr 2024
Response from Kevin Silvera on 23 Apr 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you had a wonderful experience during your stay. We hope to welcome you back in the future.

8/10 Good

Bruce

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The overall hotel, staff and the amenities were great aside from the bath which didn’t work as expected for a pre-booked room. Bath panel had some dodgy cosmetic work around it and could use some plumbing service. The panel could be considered a risk for smaller children including my little one. The overall staffing was excellent, warm, helpful, respectful and polite, the hotels best resources. Would go back and subsequently recommend he. The
Stayed 3 nights in Apr 2024
Response from Kevin Silvera on 23 Apr 2024
Dear Guest,It seems like you had a mostly positive experience at the hotel, enjoying the staff and amenities. However, you encountered issues with the bath in your pre-booked room, which had some cosmetic problems and didn't function as expected. This could be a safety concern, especially for smaller children. Despite this, you appreciated the excellent service provided by the staff and would consider returning to the hotel and recommending it to others. If you do decide to return, it might be helpful to address these concerns with the management to ensure a more satisfactory experience next time.

10/10 Excellent

Mwamba

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed my stay at the Ocean Coral Spring Resort. I give it 5stars, but - few things I wish were better/different. Staff was amazing. Overall, I wished for more Jamaican culture on the resort 1) for food, I would have like more options for traditional Jamaican food. The Jamaican grill was good and staff amazing but they close at 4pm. The Red Snapper was a little inconsistent with what they would serve, and the Sugar Cane service was pretty bad. Waited over an hour for food. And the Jamaican corner in the regular dining buffet was always not worth my time. 2) the beach could use some cleaning up. A lot of big rocks and things. It’s hard to walk on and enter the beach barefoot. 3) the disco club: would have like a better selection of drinks. And the music being played was very PC. Felt like I was at Junior prom in high school. I kno how Jamaicans party, and that wasn’t it. Also the live music outside only played for 30mins which was disappointing 4) there was a pan ban performing inside the theater, which I thought was amazing. But, that is lively music, and should definitely be played outside so we can all dance and enjoy the music how it’s suppose to be enjoyed.
Stayed 4 nights in Apr 2024
Response from Kevin Silvera on 23 Apr 2024
Dear Guest,Thank you for your feedback! We appreciate your input on enhancing the Jamaican cultural experience, including more traditional food options. We'll review our dining offerings to ensure a wider selection of authentic Jamaican cuisine is available throughout the day.

10/10 Excellent

Zach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything about the property from the food to entertainment. Also the staff here are so nice and friendly they made sure we were all set. 10/10 experience! would recommend to anyone!
Stayed 2 nights in Apr 2024
Response from Kevin Silvera on 23 Apr 2024
Dear Guest,We are overjoyed to hear that you enjoyed our resort! Your 5-star review is the ultimate reward for our team's hard work and dedication. It's customers like you that make what we do so fulfilling. We promise to keep delivering the same level of quality and service that you've come to expect from us. Your satisfaction is our greatest motivation, and we can't wait to welcome you back for another exceptional experience. Thanks a bunch for choosing us!

10/10 Excellent

Amanda

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I loved my stay at the property. The rooms are very clean, the customer service was great as well.
Stayed 3 nights in Apr 2024
Response from Kevin Silvera on 23 Apr 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you had a wonderful experience during your stay. We hope to welcome you back in the future.

8/10 Good

Laurent

Liked: Cleanliness, staff & service, property conditions & facilities
The constant and loud music was not ideal to get a good rest. The inconsistent service around replacing
Stayed 5 nights in Apr 2024
Response from Kevin Silvera on 23 Apr 2024
Dear Guest,It sounds like the constant and loud music made it challenging to get a good rest during your stay. Additionally, it seems there were inconsistencies in the service around replacing something. These factors may have detracted from your overall experience at the resort. If you plan to return, it might be worth mentioning these concerns to see if they can be addressed for a more comfortable stay next time.

10/10 Excellent

Leticha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is my absolute favorite, stayed here four times and i will definitely be back. Everything was almost perfect, We had to take showers with the hand towel because we had no washcloth throughout our entire stay.
Stayed 4 nights in Apr 2024
Response from Kevin Silvera on 23 Apr 2024
Dear Guest,It's great to hear that you enjoy the resort and plan to return! However, it's disappointing to hear about the issue with the washcloths during your stay. I hope the resort addresses this for future guests to ensure a more comfortable experience.

8/10 Good

Brianna

Stayed 3 nights in Apr 2024
Response from Kevin Silvera on 23 Apr 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.