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Reviews of Holiday Inn Express Fallon, an IHG Hotel

2.5 out of 5
Holiday Inn Express Fallon, an IHG Hotel
55 Commercial Way, Fallon, NV

Reviews

8.2

Very good

Rating 10 - Excellent. 221 out of 469 reviews" "
Rating 8 - Good. 136 out of 469 reviews" "
Rating 6 - Okay. 53 out of 469 reviews" "
Rating 4 - Poor. 37 out of 469 reviews" "
Rating 2 - Terrible. 22 out of 469 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great place to stay, clean and quiet, nice staff and a great breakfast!
Stayed 1 night in Apr 2024

8/10 Good

TaraLynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice.
Stayed 1 night in Feb 2024

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so polite and helpful.
Stayed 2 nights in Mar 2024

8/10 Good

Maria, Campbell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Clean. Good breakfast.
Stayed 1 night in Mar 2024

8/10 Good

LeAnn

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I didn’t like was the fact the walls are thin. I could hear the people in the next room talking and I don’t think they were talking loudly. And the people above me must have been walking laps or had a pet elephant with them. Better insulation between the floors and the walls would improve sounds traveling.
Stayed 3 nights in Mar 2024

10/10 Excellent

Thomas

Stayed 4 nights in Jan 2024

10/10 Excellent

Jairus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suite deal
Free upgrade to a suite, nice for an older place.
Stayed 1 night in Jan 2024

8/10 Good

Arthur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Willie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Loved my recent stay, my granddaughter loved the pool
Stayed 2 nights in Dec 2023

10/10 Excellent

Leslie

Travelled with partner
Stayed 1 night in Jan 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NYE Stay
We were promptly greeted and assisted in checking into our room. The room was clean, neat and fresh. Breakfast in the morning was plentiful and delicious. This hotel was located close to all the activities we had planned while in the area.
Stayed 1 night in Dec 2023

10/10 Excellent

Eunice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Tiffany

Travelled with partner
Disliked: Amenities, property conditions & facilities
Check in was slow due to low staffing. There was a rodent in the wall near the bed making scratching noises at bedtime. Breakfast was very limited compared to other hotels. Had omelets, sausage, cereals and bread/pastries. No waffles, pancake machine broken, only had apples, no bananas or oranges.
Stayed 1 night in Nov 2023

10/10 Excellent

Marjorie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Fallon. Have stayed several times. Friendly staff!
Stayed 1 night in Nov 2023

10/10 Excellent

Karin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine. They could add some fruit in the breakfast.
Stayed 1 night in Nov 2023

6/10 Okay

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Confusion with the check-in. Room had been assigned to two gentlemen, and he walked in to the room after I'd been there for two hours. Coffee bar was cold at three AM 1st 2 days. Hot this morning. Please don't get me wrong. The staff helped, but I thought you should know. Also coffee was hot this morning at 03:00.
Stayed 2 nights in Nov 2023

10/10 Excellent

Diane

Stayed 1 night in Nov 2023

10/10 Excellent

k

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 1 night in Nov 2023

8/10 Good

Sue

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023

2/10 Terrible

david

Check in clerk rude
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is extremely nice and helpful, breakfast staff very accommodating.
Stayed 2 nights in Oct 2023

10/10 Excellent

beverlee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice
Stayed 2 nights in Oct 2023

10/10 Excellent

Stephanie

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Friendly and conveniently located to the Fraternal Order of Eagles.
Stayed 1 night in Oct 2023

10/10 Excellent

Russell

Stayed 4 nights in Oct 2023

8/10 Good

MICHAEL, Bostic

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property and no problems during stay.
Stayed 1 night in Sep 2023

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Oct 2023

8/10 Good

Zane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Kathy

Liked: Cleanliness, property conditions & facilities
Our stay
Clean, good warm breakfast choice. Beds felt older and firm. They short staff so was told we couldn’t check in till 4:00. Which understandable and wasn’t a problem but the desk clerk was not friendly and lacked communication with hotel guests when rooms came available! There was about 8 other guests waiting in front lobby as well waiting to check in. I went up to counter about 3:45 just to check, if getting close and I noticed that there was several rooms including our ready and never communicated to let guest some rooms were ready! Everyone got in line and from what I saw most of the guests rooms were ready. Again not very friendly and I feel customer service is very important when dealing with public!!
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was very comfortable, probably the first time for us with such comfort. The breakfast had an excellent selection Staff 👍
Stayed 1 night in Oct 2023

2/10 Terrible

Joseph

Disliked: Property conditions & facilities
Bed was as hard as a box spring. Nit what I expect from Holiday Inn. I pay more for comfort. Two of the lights in my room didnt work and the heater made loud noises, waking me up.
Stayed 1 night in Sep 2023

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable rooms, breakfast was really good. 1 minute walking distance to a great casino.
Stayed 1 night in Sep 2023

10/10 Excellent

renee kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need to improve on the comfort of the beds! Staff was friendly and accommodating!! Clean and quiet!! Restaurant was in walking distance and delish!!
Stayed 4 nights in Sep 2023

10/10 Excellent

Gregory

Stayed 1 night in Sep 2023

6/10 Okay

kelsie

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The carpet was dirty. For a 2 person stay they provided only 1 bath towel. (sounds like Motel 6) I open a cabinet and found a partially empty soda that had been in so long it had . Congealed. I booked a 3 night stay with expedia. When I got there I canceled the last night. I was gone from the room all the next day without my phone. When I got back to the motel, They wanted to know why we had left our stuff in the room. I explained we had a 3 night stay reduced to a 2 night stay. They told me my reservation with expedia was only good for one night but they had room and I could just rebook the room. They never serviced the room what so ever. The trash was full. This morning I got the bill and discovered my charge was $45.00 higher than my booking. The staff was good, the breakfast was good. The motel sucks. Stay anywhere but there
Stayed 3 nights in Sep 2023

6/10 Okay

Sharon

Liked: Cleanliness
On this visit, and this visit only, as I stay at the HI often in Fallon the staffing must be low. Impossible to get pool towels and a few towels in the room. Despite the fact our room was not available for check-in, we were able to use the facilities/pool while we waited. Wishing them luck getting back to complete staffing as this is a preferred resting stop in Fallon.
Stayed 1 night in Sep 2023

6/10 Okay

Jasminn

Disliked: Staff & service
Stayed 2 nights in Sep 2023

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, they were awesome. Room was clean and cozy. Breakfast was very nice and the young lady working it was so friendly and kept all breakfast items fresh. If ever in this area again we would definitely stay here.
Stayed 1 night in Sep 2023

6/10 Okay

Hector

Travelled with family
Stayed 1 night in Sep 2023

10/10 Excellent

Sarah

Stayed 1 night in Sep 2023

2/10 Terrible

Kyle

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Our stay started with terrible front desk service specifically from a male with bad attitude and a lack of care of his job (or any of the guests) We had called and set up an early check in a week before and we’re told to come in at 2. We ended up not being able to get into our room until 430. That’s just the beginning. The room had missing light bulbs in lamps, dirty pillowcase, hairs in the tub and musty smell. We made arrangements to be able to travel with a young child and this unprofessional treatment has made this trip the worst we have had.
Stayed 1 night in Sep 2023

10/10 Excellent

Marjorie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Excellent beds. Very lean. Great amenities. Especially helpful staff. Our second stay and will return.
Stayed 1 night in Sep 2023

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Guys bike trip
On guys bike trip. Rooms were clean but air conditioner not turned on in room and it was very hot and took while To cool down. 1st world problem. 😁. Pool was nice to get into. Small continental breakfast ok.
Stayed 1 night in Aug 2023

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This has been our 1/2 way point from Idaho to California and vice versa; and it has been fantastic! Huge parking lot for the times we’re pulling a trailer which makes it soooo nice to get in and to get out. It’s an older town so I wouldn’t say the surroundings are “excellent” but we’ve always felt safe & there’s a few eateries you can walk to. They have both an indoor pool and outdoor pool which I’ve never used but both look very clean. There’s coffee & yummy creamer available all day in the lobby and the continental breakfast has plenty of options. We will continue to stay here when traveling and recommend this place to others.
Stayed 1 night in Aug 2023

8/10 Good

J-D.

Travelled with family
Liked: Staff & service, room comfort
Great people, understaffed
The staff was great, even if overworked. There were just not enough of them. The facility was a little limited and worn down.
Stayed 2 nights in Aug 2023

2/10 Terrible

Lauren

Disliked: Cleanliness, staff & service, property conditions & facilities
Did not have a lot of what they offer. Very poor service.
Stayed 1 night in Aug 2023

4/10 Poor

Alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Your
Stayed 1 night in Aug 2023

10/10 Excellent

Kelly

Liked: Cleanliness
Stayed 1 night in Aug 2023