36-inch flat-screen TV with cable channels, TV

Reviews of Campus Inn & Suites Eugene Downtown

2 out of 5
Campus Inn & Suites Eugene Downtown
390 E Broadway, Eugene, OR

Reviews

8.0

Very good

Rating 10 - Excellent. 373 out of 1001 reviews" "
Rating 8 - Good. 356 out of 1001 reviews" "
Rating 6 - Okay. 147 out of 1001 reviews" "
Rating 4 - Poor. 77 out of 1001 reviews" "
Rating 2 - Terrible. 48 out of 1001 reviews" "

8.0/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Lindsey

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very close to hayward field events. Walk to nearby attractions, shopping and dining. Excellent coffee options too.
Stayed 1 night in May 2024

6/10 Okay

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was okay to visit our son.
Stayed 1 night in May 2024
Response from Manager on 25 May 2024
Hello Sandra,We are glad to hear you had a chance to visit your son during your stay. If there's anything we could improve for your future visits, please feel free to share your feedback with us.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is a nice property
Stayed 2 nights in May 2024
Response from Manager on 23 May 2024
Hello Robert,We're delighted to hear you found our property enjoyable. Your feedback is truly appreciated. Thank you for choosing to stay with us.

10/10 Excellent

Ming Hei

Liked: Cleanliness, staff & service, property conditions & facilities
The location is convenient, and there is a whole foods nearby. It is also within downtown I would say, pretty close to the train station
Stayed 1 night in May 2024
Response from Manager on 22 May 2024
Hello Ming Hei, We are delighted to hear that you found our location convenient, with a nearby Whole Foods and close proximity to the train station. We strive to offer a prime location for our guests to enjoy all that the area has to offer. Your positive feedback is greatly appreciated.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located, great breakfast, clean, old furniture
Stayed 3 nights in May 2024
Response from Manager on 21 May 2024
Hello Jennifer, We appreciate your feedback on our convenient location, delicious breakfast, and cleanliness. We apologize if the furniture did not meet your expectations. Your comments will be shared with our team for future improvements.

10/10 Excellent

Colleen

It was clean and nice. It is an older property but is well maintained. The host went out of his way to make a pot of decaf coffee for me which I really appreciated. I would recommend.
Stayed 1 night in May 2024
Response from Manager on 22 May 2024
Hello Colleen, We are delighted to hear that you found our hotel clean and well-maintained. Our team always goes the extra mile to ensure our guests have a comfortable stay. Your recommendation means a lot to us, thank you for choosing to stay with us!

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is awesome and accommodating. Easy parking and walking distance to lots of music venues, restaurants, coffee shops, and bars.
Stayed 1 night in May 2024
Response from Manager on 19 May 2024
Hello Ann,We are delighted to hear that you found our staff accommodating and enjoyed our convenient location near various amenities. We strive to provide a positive experience for all our guests. Should you have any further feedback or suggestions, please feel free to reach out to us.

10/10 Excellent

Nicole

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on 19 May 2024
Hello Nicole,We are delighted to hear that you had a wonderful stay with us! We look forward to welcoming you back soon for another enjoyable experience.

8/10 Good

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appreciated breakfast could be taken back to room.
Stayed 1 night in May 2024
Response from Manager on 14 May 2024
Hello Heather,Thank you for sharing your feedback with us. We're glad to hear you enjoyed our breakfast offerings. Should you have any further suggestions for improvement, our management team would love to hear from you directly.

10/10 Excellent

MARK

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to campus. Clean and quiet.
Stayed 1 night in May 2024
Response from Manager on 13 May 2024
Hello MARK,We are delighted to hear that you found our hotel convenient, clean, and quiet during your stay. Your satisfaction is important to us, and we appreciate your feedback. Should you have any further comments or suggestions, please do not hesitate to contact us.

4/10 Poor

Mandi

Disliked: Staff & service
Came to check In and the clerk had already checked someone else into my room under my name and information the room she put me in was a king bed that I requested however it looked a lot smaller then the one I originally booked
Stayed 1 night in May 2024
Response from Manager on 11 May 2024
Hello Mandi,We regret to hear about your check-in experience and room discrepancy. We appreciate your feedback and encourage you to reach out to our management to further address this matter. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a better stay in the future.

6/10 Okay

Derek

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room circuit breaker popped. Had to change rooms. But staff was very pleasant and accommodating
Stayed 1 night in May 2024
Response from Manager on 11 May 2024
Hello Derek,We appreciate your kind words about our staff and their service. Your feedback regarding the circuit breaker has been noted for further improvement. Should you have any other concerns, please feel free to reach out to our management team for assistance.

10/10 Excellent

Marlena

Stayed 2 nights in Apr 2024

8/10 Good

Christy, Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Staff was very nice. Would definitely stay again.
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Hello Christy,We are delighted to hear that you found our hotel clean and our staff friendly. Your satisfaction is our top priority, and we look forward to welcoming you back in the future. Thank you for choosing to stay with us.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good little motel for the money.
Stayed 1 night in May 2024
Response from Manager on 7 May 2024
Hello James,We're delighted to hear you found value in your stay with us. Your feedback is greatly appreciated as we strive to provide a positive experience for all our guests. If you have any further comments or suggestions, please feel free to reach out to us.

10/10 Excellent

Rahuldeva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was here for the marathon. They extended the checkout time without even asking and had a freemarathon goodies pack too. Very impressed with the support. Room was nice and clean. This is going to be my go to hotel for this race every year.
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Rahuldeva,We are thrilled to hear about your positive experience during your stay for the marathon! Our team always aims to go above and beyond for our guests. Your loyalty means a lot to us, and we look forward to welcoming you back for the race next year.

8/10 Good

Jatinder

Liked: Cleanliness, staff & service
Shower not good condition.
Stayed 1 night in Apr 2024
Response from Manager on 26 Apr 2024
Hello Jatinder,We appreciate your feedback regarding the shower condition during your stay. Guest satisfaction is important to us, and we will address this matter with our maintenance team for further improvement. Your input helps us enhance the experience for future guests.

8/10 Good

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay. Extremely clean and friendly staff.
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Philip,We are pleased to hear that you found our hotel clean and our staff friendly during your stay. Your positive feedback is truly appreciated. We hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Delaney

Stayed 1 night in Apr 2024
Response from Manager on 13 May 2024
Hello Delaney,We are thrilled to hear that you had a wonderful stay at our hotel! If you have any further feedback to share, please do not hesitate to reach out to us. We look forward to welcoming you back soon!

4/10 Poor

Amber

Travelled with family
Disliked: Amenities, property conditions & facilities
Trying to get to the property is not easy.
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr 2024
Hello Amber, We apologize for any inconvenience you experienced finding the property. Directions and maps are available on our website for future visits to ensure a smoother arrival process. Thank you for sharing your feedback; we will take this into consideration for improving our guests' experiences.

8/10 Good

Teru

Travelled with partner
Liked: Staff & service
The price point for room was fair and so was the room. Front desk was helpful and great to deal with.
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Teru,We are pleased to hear that you found our room pricing fair and enjoyed your stay with us. Our front desk team always aims to provide excellent service to our guests. If you have any further feedback or need assistance, please feel free to contact our management team directly.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place it’s very centrally located, super cute, clean, and the staff is wonderful. The bed was very comfortable as well.
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Laura,We're delighted to hear that you enjoyed our central location, cleanliness, and friendly staff during your stay. It's great to know you found the bed comfortable too! Your positive feedback is truly appreciated.

4/10 Poor

Elijah

Travelled with family, Business traveller
Disliked: Property conditions & facilities
The outside is outdated but very well lit and clean. As soon as we opened the door to the room this smell slapped us in the face like someone fried some glazed donuts in here months ago and the aroma is stuck in the 70’s polyester blinds. The bathroom is so small I almost head butted the shower bar getting off the toilet. The top sheet doesn’t even fit the bed. But the heater sure does work well.
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Elijah, We appreciate your feedback on the cleanliness and lighting of our property. We regret to hear about your experience with the room's smell and size. Your comments will be shared with the team for further improvements. Thank you for acknowledging the efficient heater during your stay.

2/10 Terrible

Frances

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Manager on 7 Apr 2024
Hello Frances,We are sorry to hear that your experience did not meet expectations. Please feel free to contact us directly with any specific feedback from your stay so we can address your concerns promptly. We value your input and hope to welcome you back for an improved stay.

10/10 Excellent

Sara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, walkable to our destination and fair price!
Stayed 1 night in Apr 2024
Response from Manager on 5 Apr 2024
Hello Sara,We're delighted to hear that you found our hotel clean, conveniently located, and offering good value. Your feedback is greatly appreciated. We hope to welcome you back in the future for another enjoyable stay.

2/10 Terrible

tracie

Stayed 1 night in Mar 2024
Response from Manager on 20 Apr 2024
Hello tracie,We're sorry to hear that your stay didn't meet your expectations. Please feel free to contact us directly with any further feedback so we can address any issues.

6/10 Okay

Kirsten

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Kirsten, We appreciate you choosing our hotel for your stay. Please feel free to reach out to us directly with any feedback you may have so we can address any concerns you encountered. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

8/10 Good

Margaret Rose

Travelled with family
Accommodating staff!
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Margaret Rose,We appreciate your kind words about our staff. Our team strives to provide exceptional service to all guests. Your feedback motivates us to continue delivering excellent hospitality. Thank you for choosing to stay with us.

6/10 Okay

Peg

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The heater in my room was terrible. After coming back from a softball game I was cold and the heater only worked part time.
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Peg, We regret to hear about the inconvenience you experienced with the heater in your room. Your feedback is important to us and will be shared with the relevant team for further review and improvement. We appreciate you bringing this to our attention so we can ensure a better experience for our future guests.

10/10 Excellent

shannon, Lakeside

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have enjoyed my stay so much I have extended it. From the front desk people to the housekeepers everyone is so nice and helpful. Its a beautiful little hotel very clean property and rooms which they continue to renovate. You have access by foot to all of Eugene. There is no doubt when i come back to visit my Son and new Grandbaby Boy this is my place. Thank you so much for your hospitality and kindness.
Stayed 5 nights in Mar 2024
Response from Manager on 22 Mar 2024
Hello shannon,We are delighted to hear that you have had an enjoyable stay at our hotel and that our team members have exceeded your expectations with their helpfulness and friendliness. It's wonderful to know that you found our property and rooms clean, with ongoing improvements. We appreciate your kind words and look forward to welcoming you back when you visit Eugene in the future.

4/10 Poor

Sheila

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled strongly like an old poorly ran convalescent home.
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Sheila,We apologize for any inconvenience caused during your stay. We take all feedback seriously and will address this with our housekeeping team to ensure a pleasant experience for all our guests in the future.

10/10 Excellent

Kenny

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet even though it’s in the center of town.
Stayed 1 night in Mar 2024
Response from Manager on 20 Mar 2024
Hello Kenny,We are pleased to hear that you enjoyed the peaceful atmosphere of our centrally located hotel. Thank you for sharing your feedback with us.

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on 14 Mar 2024
Hello Maria, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

8/10 Good

Michael Bruce

Liked: Staff & service
I honestly can't complain about the noise because of its location and design. Its properly rated two stars but the staff was excellent. The location was convenient for my needs. I would stay here again.
Stayed 4 nights in Mar 2024
Response from Manager on 9 Mar 2024
Hello Michael Bruce,We are delighted to hear that you found our staff excellent and enjoyed the convenience of our location. We strive to provide a comfortable stay for all our guests and are glad you would consider staying with us again. Your feedback is much appreciated and we hope to welcome you back in the future.

8/10 Good

Jennifer, Astoria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The motel is located directly across the street from a Whole Foods so it was super convenient to get healthy food!
Stayed 1 night in Mar 2024
Response from Manager on 6 Mar 2024
Hello Jennifer, We're glad to hear you found the location convenient for your needs. Your feedback is greatly appreciated. If you require further assistance or have any other comments, please don't hesitate to contact us.

4/10 Poor

NOAH

Disliked: Staff & service, property conditions & facilities
Service and staff, the continental breakfast was trash and non existent.
Stayed 1 night in Mar 2024
Response from Manager on 5 Mar 2024
Hello NOAH, We are sorry to hear that you did not enjoy our continental breakfast during your stay. Your feedback is valuable to us and will be shared with the team for further review and improvement. If you have any further comments or concerns, please feel free to reach out to our management team.

4/10 Poor

Brian

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Although the staff at the counter were curious, the room was beyond poorly kept. The heater wasn't functioning properly,, paint had bald places, the chain. lock had one screw almost out of the wall, the door nob to the adjoining room was floppy loose, the towel bar in the bath fell off, and the tub drain was one large hole. Pics available
Stayed 1 night in Feb 2024
Response from Manager on 2 Mar 2024
Hello Brian,We appreciate your feedback and apologize for any inconvenience during your stay. Please feel free to reach out to our management team directly to discuss your concerns and provide any additional details or photos you may have. Thank you for bringing these matters to our attention, as we are always looking to improve our guests' experience.

8/10 Good

Anabelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Manager on 1 Mar 2024
Hello Anabelle, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

4/10 Poor

Leanne, White City

Travelled with partner
Disliked: Amenities, property conditions & facilities
I did like that it was semi close to our venue for our concert however the room we stayed in 234 smelt of pee (animal), the tub did not drain well at all and the water was only luke warm for our showers, and that was on the hot water turned all the way up. The towel rack by the bathroom sink was broken/ coming off the wall and the ironing board in the closet area was gross.
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Hello Leanne, We appreciate your feedback regarding your recent stay with us. We encourage guests to reach out to our management team directly with any concerns during their stay, to ensure immediate resolution and enhanced comfort. We apologize for any inconvenience caused and will address the mentioned areas for improvement.

6/10 Okay

Melissa

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on 22 Feb 2024
Hello Melissa, We appreciate you choosing our hotel for your stay. If you have any feedback you would like to share, please don't hesitate to reach out to us so we can address any concerns. Your satisfaction is our top priority.

6/10 Okay

Sonia

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Manager on 22 Feb 2024
Hello Sonia, We're glad to hear you stayed with us! If there's anything we can improve on, please feel free to contact us directly so we can address any concerns. Hope to welcome you back in the future!

8/10 Good

Jesse

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Manager on 23 Feb 2024
Hello Jesse,We appreciate you choosing to stay with us. If you have any feedback to share, please do not hesitate to contact us. We hope to welcome you back soon for an even better experience!

2/10 Terrible

Courtney

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 21 Feb 2024
Hello Courtney, We're sorry to hear that your experience fell short of expectations. Please don't hesitate to contact us directly so we can address any concerns you may have. Hope to have the opportunity to welcome you back in the future.

8/10 Good

Kathleen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 15 Feb 2024
Hello Kathleen,Thank you for choosing our hotel for your recent stay. We appreciate your positive rating and are glad you had a good experience. If you have any specific feedback or suggestions, we encourage you to reach out to us so we can address any areas of improvement. We hope to welcome you back again in the future.

8/10 Good

Sharon

Stayed 4 nights in Feb 2024
Response from Manager on 14 Feb 2024
Hello Sharon,Thank you for choosing our hotel for your stay. We are glad to hear that you had a positive experience overall. If there is anything specific you would like to share with us about your stay, please feel free to reach out to us directly. We appreciate your feedback and hope to welcome you back in the future.

4/10 Poor

Christopher

Stayed 1 night in Jan 2024
Response from Manager on 31 Jan 2024
Hello Christopher, We appreciate you choosing our hotel for your recent stay. We would love to hear more about your experience so we can address any concerns you may have had. Please reach out to our hotel directly so we can discuss your feedback in greater detail. We value your input and hope to have the opportunity to improve your next stay with us.

8/10 Good

Daniel

Disliked: Cleanliness, property conditions & facilities
Bathroom sort of dodgy Internet sort of spotty But other than that good place for a good price
Stayed 1 night in Jan 2024
Response from Manager on 28 Jan 2024
Hello Daniel,We appreciate your feedback and are glad you found our hotel to be a good value. We apologize for any inconvenience you experienced with the bathroom and internet connection. We believe in continuously improving our services and will take your comments into consideration. Please don't hesitate to reach out to our management team for any further assistance.

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Canceled flight
Our flight was canceled and we needed a room for the night. Staff was welcoming and friendly. Room was ready so let us check in early. room was very clean. had microwave and mini fridge. Very comfortable bed. walking distance to restaurants and grocery store. about 10 miles from airport.
Stayed 1 night in Jan 2024
Response from Manager on 23 Jan 2024
Hello Sharon,Thank you for choosing our hotel for your unexpected stay. We're delighted to hear that our staff provided a warm and friendly welcome, and that your room was clean and well-equipped. It's great to know that you found the bed comfortable and appreciated the convenient location near restaurants and a grocery store. We hope to welcome you back in the future.

10/10 Excellent

Tricia

Stayed 1 night in Dec 2023
Response from Manager on 23 Jan 2024
Hello Tricia,Thank you for choosing our hotel for your stay. We are thrilled to hear that you had a great experience with us. We appreciate your support and hope to have the pleasure of welcoming you back in the future.

8/10 Good

Laurie

Stayed 2 nights in Jan 2024
Response from Manager on 1 Feb 2024
Hello Laurie,Thank you for staying at our hotel! We're glad you had a positive experience during your stay. If there's anything specific you'd like to share with us, please feel free to reach out to our team directly. We appreciate your patronage and hope to welcome you back again in the future.