Estate Susannaberg hotels from RM409

"Bed was comfortable and that’s about the only good thing I can say. Wait staff was terrible. They were slow to acknowledge you, acted like they didn’t want to be there, and didn’t get the orders right. It might have something to do with the fact that gratuity was automatically included so there was no reason for them to earn tips. They advertised “Coffee and Crosswords” every morning, and that was a complete joke. It entailed a keurig machine and three puzzle books (2 of which were sudoku-type puzzles and one was a kid’s book) on the second floor of the lobby, which had no working air conditioner and the thermostat read 99 degrees. The bars closed early, the food was mediocre, and the beach was terrible with black sludge. Overall, not a good experience. "

"The staff was very helpful!"

"Just a quick stop but enjoyed the property and the views."

"This property is rented as a waterfront view. Half the time you’re there you will be looking directly at the side of a cruise ship that completely blocks any view of any water. I don’t know how this was overlooked when describing the property, but I think that everybody should know this before booking a waterfront room here."

"Great room and staff"

"Staff was awesome and location was great. Some areas could use some updates but overall excellent and we would stay here again."

"My entire experience was great! Travelled with my husband and small kids."

"If my review was solely on the view and the staff it would be a perfect review However the rooms and property need maintenance the sliding glass doors need roller replacement little hot water The pool was great and we were treated to a barbecue The on-site restaurant has excellent food and dining choices we had dinner there enjoyed the seafood soup the shrimp tarts and jerk chicken pasta Also included in stay was breakfast which was very hearty eggs potato’s and bacon However no where to get coffee before 8 am and no coffee in room and restaurant hours not posted Also shows on Expedia short walk to the castle etc it is not walkable anywhere You need to take taxis But the views were amazing"

"First of all this is not a 24/7 hands on place at all. The front desk only works from 8am to 10 pm. So if you have anything that you need you won't get it. If the pipe burst, need towels, light bulb you won't be able to get anything ontil that time. So emergency around that time isn't available. Outside my room iheard a loud bang. It was glass that was broken by whom I don't know I was too scared to go and find out. That happened the 2nd night. They need to make that gate higher anyone can jump over that gate or find a way over. It'slike soon you go up those stairs the room is right there. At times the gatewould be open. This place can be a whole lot better. I am shocked at Expedia for recommending this place at all. The staff was helpful in the day when they are around. I have never come across a place like that before. First and Last Time!!!!"