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Reviews of Motel One Essen

Motel One Essen
Kennedyplatz 3, Essen, NW

Reviews

9.0

Wonderful

Rating 10 - Excellent. 152 out of 299 reviews" "
Rating 8 - Good. 131 out of 299 reviews" "
Rating 6 - Okay. 11 out of 299 reviews" "
Rating 4 - Poor. 3 out of 299 reviews" "
Rating 2 - Terrible. 2 out of 299 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Ben

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Great small room, very clean, very well maintained, bar staff stunning. Check in, no room ready after waiting 3 hours to check in. Staff at check in very aggressive. No kettle in room or ability to get morning drinks unless you pay for simple and expensive breakfast.
Stayed 2 nights in Dec 2023

10/10 Excellent

RICHARD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Motel One Essen Dec 2023
The checkin was easy. We were confused about the parking situation. We had to go inside and find out where to park. It would have been nice to know ahead of time. The staff was very helpful and did everything they could to make our stay better. The Christmas markets were across the street from the hotel which made it nice for visiting day or night. Dining choices were abundant within easy walking of the hotel.
Stayed 2 nights in Dec 2023

10/10 Excellent

Gary, Canton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and convenience.
Stayed 1 night in Dec 2023

8/10 Good

Ilja

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Been coming here for 10 years since it's location is perfect for our needs. I liked the simplicity and decoration of the lobby and dining room better before it's renovation. the decor is too busy now. This time, we had a renovated room. I missed the closet that was there before, it has even less storage space now. just 2 tiny shelves that can't even fit a pair of shoes. The bathroom smelled like somebody had been smoking in there, and there was contact lens in the bed that was not from my family

8/10 Good

Ricardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
English is the international language, not German
Very good hotel. Shame all documents and information was sent in German. I requested a copy in English and never received it. How can international travellers accept conditions in a local language they don’t understand? Very annoying
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in Mar 2020

10/10 Excellent

Sylvia

Stayed 1 night in Jan 2020

10/10 Excellent

Howard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Hotel
I absolutly love this hotel and use it regularly whilst on business in Essen. i find the staff friendly the hotel is located perfectly with planty of restaurants in the immediate factility and the Hotel has an excellent Bar
Stayed 1 night in Jan 2020
Response from N. Werner on 20 Jan 2020
Dear Howard, Thank you for your great review of our hotel . We are glad that you have enjoyed your stay with us and looking forward to welcoming you in our hotel again. Kind regards from Essen, Nicole Werner, Hotel Manager & Motel One Essen Team.

10/10 Excellent

Howard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Designer hotel located in the heart of Essen
I use this hotel regularly it’s based beautifully in the centre of Essen surrounded by plenty of restaurants and shopping. The staff are always friendly and happy to help. It’s a designer hotel which is fabulous for the money.
Stayed 1 night in Jan 2020
Response from N.Werner on 13 Jan 2020
Dear Howard, Thank you for the great review of our hotel! We are glad that you have enjoyed your stay again and hope to see you again very soon. Sincerely, Nicole Werner & Motel-One-Essen-Team

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice city hotel, ideal for business travellers in good inner city location.
Stayed 7 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel is fantastic for a few days away. Breakfast is a little expensive for bread and yoghurt. The room was great but could be better with tea and coffee in the room.
Stayed 4 nights in Jun 2019

10/10 Excellent

Jo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Ulrike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap price for superior quality hotel and service
Must be a brand new hotel as everything was in excellent condition. Bed was perfect with better than usual pillows. Staff very friendly and prompt. Price was the best part of the whole affair.
Stayed 2 nights in May 2019

10/10 Excellent

Gabriele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort
Plain vanilla hotell at fair price
Good hotel in the center of town. Plain vanilla hotel at a fair price. But 11 Euro for the breakfast is to much. Its not bad breakfast but your money is better spent in a local bakery. If you in a hurry the the breakfast is ok
Stayed 1 night in Apr 2019

8/10 Good

Yusuf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfext location for look around
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Helga Huld

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

Susana, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
rooms are basic but very comfortable, and ideal for a work short stay!
Stayed 5 nights in Jul 2018

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value in Essen
Great value hotel in a great location. Very nice
Stayed 3 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am very satisfied with Reasonable price and a clean room. I would be more glad if I can watch English tv news channels, but I could not find them.
Stayed 1 night in Jun 2018

8/10 Good

Vinod K

Liked: Cleanliness, room comfort
A clean, functional without frills hotel. Overall good stay.
Response from Nicole W. on 18 Apr 2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nicole Werner & Motel-One-Essen-Team

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Nicole on 15 Mar 2017
Hallo Jenny, lieben Dank für Ihre tolle Bewertung. Wir freuen uns über Ihre 5 Sterne und hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Ihre Nicole Wener, Hotel Manager und das Motel One Essen Team.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, walking distance to train station
Great hotel, and room. However, the staff is too eager to charge you the optional breakfast fee.
Response from Nicole Werner on 28 Jan 2017
Dear Guest, Thank you very much for the great review of the hotel. At Motel One you pay your bill directly upon check-in. So you safe a lot of time at the departure day. As there are no extra charges you just have to leave your key card at the Front desk. That is why we ask for breakfast upon check-in. Of course you can decide for the breakfast later on an extra bill. Our Agents just want to make it as comfortable for you as you like. We are glad that you have enjoyed your stay and really looking forward to welcome you at a Motel One again. Kind regards, Nicole Werner, Hotel Manager & Motel One Essen Team

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice. No-frills. Affordable.
Great staff! Very friendly and helpful. The simple room had a comfortable double bed. I didn't see a kettle, mugs, or fridge. Cable tv with channels in multiple languages. The bathroom was a little on the small size, but had everything one needs. Good shower. Soap and body wash provided, but they aren't great quality. I didn't have the breakfast in the morning, but it seemed a good price and quality. Overall - very positive. Perfect if you just need a place to lay your head. If you're looking for a luxury suite, keep looking. I will be staying here again in the future.
Response from General Manager on 8 Nov 2016
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nicole Werner, Hotel Manager & Motel One Essen Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great, very helpful and had a wonderful energy! The details around the hotel are great, the breakfast was amazing, my only complaint is the bed was stiff and the comforter was too small for the bed.
Response from General Manager on 8 Aug 2016
Dear Guest, Thank you very much for the great review of your stay. We are glad, that you have enjoyed your stay at our hotel and are looking forward to welcome you in our hotel again. Kind regards, Nicole Werner, Hotel Manager & Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Susie's tours
We all had a fabulous stay and would definitely visit again
Response from Nicole on 27 Jun 2016
Dear Susie, Thank you very much for your great review. We are glad that you have enjoyed your stay at our hotel and remain with kind regards, Nicole Werner, Hotel Manager & the Motel-One-Essen-Team!

8/10 Good

Andrew, Manchester, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Consistently high standards at a good price
I've staying in this hotel a handful of times now and I really cannot fault the consistently high levels of service. This hotel itself is in a good central location and the rooms are modern and comfortable.
Response from Nicole on 22 Oct 2015
Dear Andrew, Thank you very much for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nicole W.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Nicole on 26 Sept 2015
Dear Brian, thank you for your review!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Basic but functional
Stayed here for 2 nights to watch the Schalke v Chelsea football match. The location of the hotel is very good and there are lots of shops nearby and at this time of the year a big German market just outside the hotel. This hotel is clearly aimed at the business traveller. The room was very modern but quite small and lacked a lot of features I'd expect. There was no safe or mini fridge for example. Breakfast was automatically added to the bill, and much like the room, it seemed like a small selection though in fairness perfectly adequate. Overall it was a good stay for a short duration, but I'd be tempted to see if a different hotel offered better value for a future visit. (Room cost approx 75 euros per night)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
city centre location
right next to the square where the Xmas market and shopping is, underground car park not part of hotel but only €10 overnight
Response from Nicole on 30 May 2015
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nicole Werner

8/10 Good

Nicholas, San Francisco

Liked: Cleanliness, property conditions & facilities, room comfort
Clean, modern, Nice!
The hotel is modern and clean, with strong free Wi-Fi. It is centrally located in a pedestrianized area, near many nice restaurants and shops; close to the train station, underground, and parking. I only stayed one night. The front desk reception was efficient. The room was clean and comfortable; the bathroom was a little small, having only a shower stall, but good water pressure. I checked out early, so can't say anything about the breakfast/restaurant. Overall, I was very happy with my short stay and will stay at Motel One again in the future.

10/10 Excellent

C, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central location
This hotel is directly adjacent to Essen's Alexanderplatz, a square in the city's pedestrianised CBD, surrounded by cafes and restaurants. The weekend we spent at the hotel, the square had been converted into a big beach party with sand, sun loungers, beach volleyball and a stage for live music. It was a hot weekend (the temperature was somewhere in the 30s Celsius) and the beach party theme was perfect. The hotel is an old insurance building and is a heritage building. As a result, the corridors and rooms boast high ceilings and the rooms have large windows that open fully. The double glazing ensures the rooms are quiet and the air conditioning worked well at keeping our room cool. The rooms are small and sparsely furnished bur are clean and comfortable. If one isn't used to German beds, the two separate mattresses and duvets might come as a surprise but they are pretty common all across the country. As mentioned above, the days we spent in Essen were hot and we would have liked a fridge in the room to chill drinks and maybe keep some food in the room. This proved to be only a minor inconvenience, though. All in all the hotel with its friendly staff and great location were a win and I would gladly recommend it.
Response from Nicole on 4 Oct 2014
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nicole Werner Hotel Manager

10/10 Excellent

mallory, T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Just beware it's about a 10-15 minute walk from the train station but the location is great!! Awesome restaurant across the street and right in the middle of the city.

10/10 Excellent

Rich, Frankfurt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service for a Great Price
Friendly Staff, clean room and good value for money breakfast. Perfect Hotel for a short stay business or pleasure.
Response from Nicole on 6 Sept 2014
Dear Rich, Thank you very much for your review of your stay and the detailed comments. We are happy to see that you were satiesfied with our services and with our value for money. Looking forward to welcoming you in one of our 50 Hotels again we remain with best regards from Essen...

10/10 Excellent

Econprof, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean
Located in the Füßgangerzone, Motel One Essen is clean, quiet, and a little hip. My room was standard European sized, but was clean, with a great shower, and was very quiet. The staff was friendly and helpful. Overall, a great stay!
Response from Nicole on 5 Jul 2014
Dear Guest, thank you very much for your review of your stay and the detailed comments. We are happy to see that you were very satiesfied with our services. We would be very pleased to welcome you in one of our hotels again and remain with best regards from Essen.

8/10 Good

Jose Abad, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Essen-shal Trip
Excellent. Wish the breakfast had more variety.

10/10 Excellent

Tony, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel and location
I've done a review for Motel One in Berlin Hbf so in terms of quality of decor etc.. it is as good as that one. Modern contempary design, comfy bed and flatscreen tv. The Essen Motel One is about a 5 minute walk from the main station and which is mainly pedestrianised route.

8/10 Good

Johan, Stockholm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money at good location
The hotel feels very modern and fresh with good value for money. The hotel is located by a large square in central Essen, near pubs, theatres, shopping, sights and the U-bahn. I stayed there for a convention at Messe Essen and I could get straight from the nearest U-bahn station directly to the convention centre. The train station (Essen Hauptbahnhof) was one stop away by U-bahn but it was more convenient to just walk to/from there. The breakfast was without remarks, but not outstanding. The staff was very friendly. I have very few remarks and none of them is serious: the bedside light switch was difficult to find (I had to ask the staff), the desk was not near any electrical socket (but it was small and light, so I just lifted it to the other side of the room) and I had to re-authenticate the Wifi every day. There was also no phone or alarm clock in the room, but any traveller should have their own.

8/10 Good

Wesal

Liked: Cleanliness, staff & service, room comfort
Nice location
I like this hotel - its great location - all shopping area is near from hotel-but there is some things i dont like it - there is no telephone in the room - also no fridge - no thing to put your clothes only shelves-no more pillows- you cant order any thing from hotel !!!you must pay 1 euro every day for wifi just for 1 person only for one room!!! the staff very friendly .

10/10 Excellent

Florian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles ok
Stayed 1 night in Apr 2024

10/10 Excellent

Stefanie

Liked: Cleanliness, staff & service, property conditions & facilities
Alles bestens
Stayed 2 nights in Apr 2024

10/10 Excellent

Andreas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Jan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
War soweit alles super, haben nur eine Übernachtung gehabt, deshalb kann ich es nicht so ganz beurteilen.
Stayed 1 night in Dec 2023

10/10 Excellent

Unni Rosenlund

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

8/10 Good

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Chantal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fijn hotel op een goede locatie voor een gunstige prijs.