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Reviews of McDreams Hotel Essen-City

McDreams Hotel Essen-City
Altendorfer Str. 220, Essen

Reviews

8.4

Very good

Rating 10 - Excellent. 136 out of 310 reviews" "
Rating 8 - Good. 130 out of 310 reviews" "
Rating 6 - Okay. 23 out of 310 reviews" "
Rating 4 - Poor. 10 out of 310 reviews" "
Rating 2 - Terrible. 11 out of 310 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Mohammed

Stayed 2 nights in Dec 2023
Response from Ella (Guest Relations Agent) on 30 Jan 2024
Lieber Mohammed, wir freuen uns sehr über konkretes Feedback und sind offen für Verbesserungsvorschläge! Nur mit Deiner Hilfe können wir noch besser werden. Sende uns sehr gerne Deine Ideen per E-Mail.Wir freuen uns von Dir zu hören!Traumhafte Grüße,EllaGuest Relations Agent

8/10 Good

Karzan

Stayed 1 night in Sep 2023
Response from Ella (Guest Relations Agent) on 3 Oct 2023
Dear Karzan,thank you for your great review. Your Dream Team is happy to hear that you enjoyed your stay.We look forward to welcoming you back soon!Gorgeous greetingsEllaGuest Relations Agent

8/10 Good

Peter

Stayed 3 nights in Sep 2023
Response from Sabrina (Guest Relations Agent) on 9 Sept 2023
Lieber Peter, herzlichen Dank für Deine hervorragende Bewertung.Dein Dream Team freut sich sehr darüber.Wir freuen uns auf Deinen nächsten Besuch!Traumhafte Grüße

10/10 Excellent

Kornelia

Stayed 3 nights in May 2023
Response from Ella (Guest Relations Agent) on 25 May 2023
Liebe Kornelia, herzlichen Dank für Deine erstklassige Bewertung.Dein Dream Team freut sich sehr darüber.Wir freuen uns auf Deinen nächsten Besuch!Traumhafte Grüße,EllaGuest Relations Agent

10/10 Excellent

MLADEN

Stayed 1 night in Mar 2023
Response from Ella (Guest Relations Agent) on 24 Mar 2023
Lieber Mladen, herzlichen Dank für Deine exzellente Bewertung.Dein Dream Team freut sich sehr darüber.Wir freuen uns auf Deinen nächsten Besuch!Traumhafte Grüße,EllaGuest Relations Agent

4/10 Poor

Muammer

Stayed 1 night in Mar 2023
Response from Ella (Guest Relations Agent) on 21 Mar 2023
Lieber Muammer, wir freuen uns sehr über konkretes Feedback und sind offen für Verbesserungsvorschläge! Nur mit Deiner Hilfe können wir noch besser werden. Sende uns sehr gerne Deine Ideen per E-Mail.Wir freuen uns von Dir zu hören!Traumhafte Grüße,EllaGuest Relations Agent

8/10 Good

Vanessa

Stayed 5 nights in Jan 2023
Response from Ella (Guest Relations Agent) on 6 Feb 2023
Liebe Vanessa, vielen Dank für Deine hervorragende Bewertung.Dein Dream Team freut sich sehr darüber.Wir freuen uns auf Deinen nächsten Besuch!Traumhafte Grüße,EllaGuest Relations Agent

10/10 Excellent

Mohamed

Stayed 1 night in Jan 2023
Response from Ella (Guest Relations Agent) on 24 Jan 2023
Lieber Mohamed, herzlichen Dank für Deine exzellente Bewertung.Dein Dream Team freut sich sehr darüber.Wir freuen uns auf Deinen nächsten Besuch!Traumhafte Grüße,EllaGuest Relations Agent

4/10 Poor

Lisa

Stayed 1 night in Jan 2023
Response from Ella (McDreams Support) on 17 Jan 2023
Liebe Lisa, wir freuen uns sehr über konkretes Feedback und sind offen für Verbesserungsvorschläge! Nur mit Deiner Hilfe können wir noch besser werden. Sende uns sehr gerne Deine Ideen per E-Mail.Wir freuen uns von Dir zu hören!Traumhafte Grüße,EllaGuest Relations Agent

8/10 Good

Sabaan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Clean
Were excellent 4 nights in comfy clean bed, bathroom, quiet place. Near public transportation 1 minute walk to tram which takes to Essen main attractions with low cost.
Stayed 4 nights in Oct 2022
Response from Ella (McDreams Support) on 24 Oct 2022
Dear Sabaan,thank you for your great review.We have a great housekeeping team that ensures a high level of cleanliness at all times. Your eye for detail is very much appreciated.We look forward to welcoming you back to McDreams soon. Gorgeous greetingsEllaGuest Relations Agent

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel! It’s clean, had great transport connections and plenty of shops around for the basics. There is help if needed, but otherwise you have privacy. There is a park around the hotel with some lovely walks for a bit of fresh air. We will def be back
Stayed 3 nights in Oct 2022
Response from Ella (McDreams Support) on 10 Oct 2022
Dear Katie,thank you for your excellent review.We have a great housekeeping team that ensures a high level of cleanliness at all times. Your eye for detail is very much appreciated.We look forward to welcoming you back to McDreams soon. Gorgeous greetingsEllaGuest Relations Agent

2/10 Terrible

Alper

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel
Worst hotel I have ever stayed at. No air conditioning, no fan, not even a fridge. No reception except business hours. Also, the hotel is located in a parking lot outside Essen. And one night there was a lot of people in the parking lot drifting, playing loud music, revving their engines and so on
Stayed 5 nights in Aug 2022
Response from Ella (McDreams Support) on 30 Aug 2022
Dear Alper,thank you for taking the time to share your feedback. We value your opinion and are sorry that our hotel concept didn't match your expectations during your stay with us. Everything we do is geared around giving you the perfect night's sleep and offering you great comfort without any frills to keep the price low.We hope you will give us another chance and stay with us again.Gorgeous greetingsEllaGuest Relations Agent

10/10 Excellent

Nadeem

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, good location.
Great hotel, good location. Plenty of places to eat close by, bus and tram stop directly outside. Would recomend and will use again.
Stayed 4 nights in Aug 2022
Response from Ella (McDreams Support) on 23 Aug 2022
Dear Nadeem,thank you for your excellent review. Your Dream Team is happy to hear that you enjoyed your stay.We look forward to welcoming you back soon!Gorgeous greetingsEllaGuest Relations Agent

10/10 Excellent

Tom

Stayed 2 nights in May 2022
Response from Ella (McDreams Support) on 17 May 2022
Lieber Tom, herzlichen Dank für Deine exzellente Bewertung. Dein Dream Team freut sich sehr darüber. Wir freuen uns auf Deinen nächsten Besuch! Traumhafte Grüße, Ella Guest Relations Agent

8/10 Good

Alireza

Stayed 1 night in Feb 2022

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No frills, great bed
Was great. Went to visit some Christmas markets and it was right next to a bus/tram station and grocery store. The online check in made it super easy. Would definitely stay again
Stayed 2 nights in Nov 2021
Response from Ella (McDreams Support) on 13 Nov 2021
Dear Courtney, many thanks for your fantastic review about your stay at McDreams Hotel. We are pleased to read that you enjoyed your stay with us. It would be great to have you back! Gorgeous greetings Ella McDreams Support

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very good value for the price
A very kind staff on reception, small but clean rooms, free and safe underground parking garage.
Stayed 1 night in Oct 2021
Response from Ella (McDreams Support) on 13 Nov 2021
Dear Guest, we really appreciate your fantastic review of McDreams Hotel. We are pleased to read you found our hotel great value for money. This is exactly what we want to offer our guests: a great night’s sleep at an unbeatable price. Once again, thanks for the great review and for staying with us. We look forward to seeing you again! Gorgeous greetings Ella McDreams Support

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very kind and professional staff, good position with markets around, parking garage... Rooms are small but clean.
Stayed 1 night in Nov 2021
Response from Ella (McDreams Support) on 13 Nov 2021
Dear Guest, many thanks for your excellent review about your stay at McDreams Hotel. We are pleased to read that you enjoyed your stay with us. It would be great to have you back! Gorgeous greetings Ella McDreams Support

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient, super price
Self check in easy in 5 minutes ,super close to 2 supermarket Aldi and Edeka.We have a room with park view super quiet.very clean.Underground parking easy to find.Around 10 minutes by car to city center of Essen.
Stayed 1 night in Jun 2020
Response from Ella (McDreams Support) on 22 Jul 2020
Dear Stephanie, Thank you for your excellent review about your stay at McDreams Hotel Essen-City. We are pleased to read that you enjoyed your stay with us. It would be great to have you back! Gorgeous Greetings, Ella (McDreams Support)

10/10 Excellent

Mario

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a pleasure to stay with you
I love this Hotel . Its immaculate, the staff are friendly and the location is good .
Stayed 5 nights in Feb 2020
Response from Christoph Klein (Manager McDreams Hotels) on 5 Mar 2020
Dear Mario, Thank you for your excellent review about your stay at McDreams Hotel Essen-City. We are pleased to read that you enjoyed your stay with us. Sincerely, Christoph Klein (Manager McDreams Hotels)

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fab hotel! We a really enjoyed our time there. Transport links and shops were very close. It was immaculately clean and very private. Will definitely stay again.
Stayed 2 nights in Oct 2019
Response from Christoph Klein (Manager McDreams Hotels) on 4 Nov 2019
Dear Guest, Thank you for your excellent review about your stay at McDreams Hotel Essen-City. We are pleased to read that you enjoyed your stay with us. Sincerely, Christoph Klein (Manager McDreams Hotels)

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No one is there to help you out. No reception! No proper invoice! Check-in terminal. You need at least 15 min
Stayed 1 night in Oct 2019
Response from Christoph Klein (Manager McDreams Hotels) on 4 Nov 2019
Dear Guest, Thank you for taking the time to share your feedback. Please accept our sincere apologies for the inconvenience! We are so sorry to hear of the technical issues that you experienced with our check-in terminal. We do provide a 24-hour emergency phone number at all our locations for instances like this. Our house technician is on duty all day and night and will always offer you assistance. Again, we are very sorry for your negative experience . Kind regards, Christoph Klein (Manager McDreams Hotels)

10/10 Excellent

Armin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Christoph Klein (Manager McDreams Hotels) on 13 Dec 2019
Lieber Armin, Vielen Dank für die hervorragende Bewertung, die Sie unserem McDreams Hotel Essen-City gegeben haben. Wir freuen uns sehr, dass Ihnen der Aufenthalt bei uns gefallen hat . Mit freundlichen Grüßen, Christoph Klein (Manager McDreams Hotels)

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
We get the worst room ever. It was a door instead of a wall between two rooms. The guests next to us was very loud and they put music on in the middle of the night. We heard everything when they talk and laugh. We had to knock a few times to the door between the rooms and ask the guest next to us to be quiet. Actually it is a connecting room (with a thin door between the 2 rooms). Somehow we get that room and shared it with some strangers. We had a horrible night and we barely sleep due to noise from the room next to us. It was room no 106.
Stayed 1 night in Sep 2019
Response from Christoph Klein (Manager McDreams Hotels) on 28 Sept 2019
Dear Guest, Thank you for taking the time to share your feedback. Please accept our sincere apologies for the inconvenience. We do make every effort to ensure all guests have a great stay and a relaxed sleep. We are sorry we fell short in this regard. Unfortunately, noise disturbance caused by neighbours is something we can only control to a limited extent. Again, we are very sorry for your negative experience and hope you will give us an opportunity to earn back your trust. Sincerely, Christoph Klein (Manager McDreams Hotels)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very nice. Room was warm at times. If window could open further and let move cool air from outside in that would help a lot. Maybe a ceiling fan
Stayed 6 nights in Jul 2019
Response from Christoph Klein (Manager McDreams Hotels) on 23 Jul 2019
Dear Guest, Thank you for your fantastic review about your stay at McDreams Hotel Essen-City. We are pleased to read that you enjoyed your stay with us. It would be great to have you back! Sincerely, Christoph Klein (Manager McDreams Hotels)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Bare bones hotel. Cheap and clean but don't expect any amenities (like an ice machine or coffee for example).
Stayed 5 nights in Jul 2019
Response from Christoph Klein (Manager McDreams Hotels) on 23 Jul 2019
Dear Guest, Thank you for your great review about your stay at McDreams Hotel Essen-City. We are pleased to read that you enjoyed your stay with us. It would be great to have you back! Sincerely, Christoph Klein (Manager McDreams Hotels)

2/10 Terrible

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Had a very bad surprise ordered through you a double bed room and received a small sigle bed, couldn't sleep all night.
Stayed 1 night in Jul 2019
Response from Christoph Klein (Manager McDreams Hotels) on 23 Jul 2019
Dear Daniel, Thank you for taking the time to share your feedback. We are sorry to hear that we were unable to meet your expectations. We work hard to deliver an exceptional guest experience at all our locations, and it's apparent in this case that we fell short. Please accept our sincere apologies for this! We will share your feedback with our Management to ensure a further improvement of our services. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind regards, Christoph Klein (Manager McDreams Hotels)

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good amenities around and easy to get into town. Needs air conditioning though. Was really hot in the rooms. Or atleast a fan available in each room, not just some behind reception that you don’t know about.
Stayed 4 nights in Jul 2019
Response from Christoph Klein (Manager McDreams Hotels) on 12 Jul 2019
Dear Guest, Thank you for your excellent review about your stay at McDreams Hotel Essen-City. We are pleased to read that you enjoyed your stay with us. It would be great to have you back! Sincerely, Christoph Klein (Manager McDreams Hotels)

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice in many ways, but with some big problems
The hotel is new, and in good condition, and well specified - the bathroom is really good. The wifi works well. It has it's own underground car park, and it is conveniently located next to 2 supermarkets (one Aldi and another more upmarket one). The person on reception was very helpful. But there are some important downsides: The doors to each room have a very unusual modern entry system that requires users to enter a code, and then simultaneously hold a handle and twist a knob (not a handle), within a few seconds. Impossible to do unless you have both hands free. And in the room we had, it was so difficult that my wife didn't have the strength to turn the knob enough to successfully open the door. Seems unnecessarily difficult. The other big issue is that the rooms don't have air conditioning, so on warm days you'll need to sleep with the window open. Unfortunately our room faced on to the car park for the supermarkets, where quite a lot of people gathered in the evening and into the small hours. We had quite a strong smell of marijuana coming in to our room. Also the nightclub across the road seems to close at around 6am, so the noise of people leaving there came straight into our open window. It is a real shame - I really wanted to like this hotel. But it seems that decisions made when designing the hotel mean that, although it's new, I really can't recommend it.
Stayed 3 nights in Jul 2019
Response from Christoph Klein (Manager McDreams Hotels) on 11 Jul 2019
Dear Guest, Thank you for your feedback. We regret to hear that you were dissatisfied with our closing mechanism. You are right, the door is a little harder to open than usual. In fact, we had to install a fire door in this location to meet Building Regulations. We kindly ask for your understanding that safety must always come first. Having said that, we do of course hope that we have convinced you of our hotel concept and would be pleased to welcome you back soon! Kind regards, Christoph Klein (Manager McDreams Hotels)

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
McDreams Hotel
Very modern, clean, quiet. Next to Edeka and Aldi. Had to request a room closer to the lift. Surrounding neighborhood is somewhat rundown. Not a great view out the window. Good underground free parking. Check out on Sunday reception was closed. Nobody to say goodbye.
Stayed 3 nights in May 2019
Response from Christoph Klein (Manager McDreams Hotels) on 21 May 2019
Dear Allen, Thank you for your excellent review about your stay at McDreams Hotel Essen-City. We are pleased to read that you enjoyed your stay with us. It would be great to have you back! Sincerely, Christoph Klein (Manager McDreams Hotels)

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
only thing id change would be a decent pillow. had a bit of trouble getting the door to open with code at first but once got hang of it. The hotel is a great basic no thrills and added bonus of Netflix so tv so can find something to watch easy,though the sound is set a bit too low,its a case of no one move or make a noise.
Stayed 2 nights in May 2019
Response from Christoph Klein (Manager McDreams Hotels) on 21 May 2019
Dear Guest, Thank you for your excellent review about your stay at McDreams Hotel Essen-City. We are pleased to read that you enjoyed your stay with us. It would be great to have you back! Sincerely, Christoph Klein (Manager McDreams Hotels)

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Christoph Klein (Manager McDreams Hotels) on 28 Mar 2019
Dear Luis, Thank you for your excellent review about your stay at McDreams Hotel Essen-City. We are pleased to read that you enjoyed your stay with us. It would be great to have you back! Sincerely, Christoph Klein (Manager McDreams Hotels)

10/10 Excellent

Verified traveller

Stayed 3 nights in Feb 2019
Response from Christoph Klein (Manager McDreams Hotels) on 3 May 2019
Lieber Gast, Vielen Dank für die hervorragende Bewertung, die Sie unserem McDreams Hotel Essen-City gegeben haben. Wir freuen uns sehr, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Christoph Klein (Manager McDreams Hotels)

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous value for money
Very clean hotel right by a tram stop from Essen Hbf. Fabulous value for money
Stayed 1 night in Feb 2019
Response from Christoph Klein (Manager McDreams Hotels) on 28 Mar 2019
Dear Christopher, Thank you for your excellent review about your stay at McDreams Hotel Essen-City. We are pleased to read that you enjoyed your stay with us. It would be great to have you back! Sincerely, Christoph Klein (Manager McDreams Hotels)

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great. Well located to bus station. Hotel staff were helpful
Stayed 1 night in Jan 2019
Response from Christoph Klein (Manager McDreams Hotels) on 28 Mar 2019
Dear Guest, Thank you for your great review about your stay at McDreams Hotel Essen-City. We are pleased to read that you enjoyed your stay with us. It would be great to have you back! Sincerely, Christoph Klein (Manager McDreams Hotels)

8/10 Good

Ovidiu Mircea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alles ok
Good price - quality hotel. Everything was ok
Stayed 6 nights in Sep 2018
Response from Christoph Klein (Manager McDreams Hotels) on 13 Oct 2018
Dear Ovidiu Mircea, Many thanks for the fantastic review of McDreams Hotel. We are pleased to read you found our hotel great value for money. This is exactly what we want to offer our guests: a great night’s sleep at an unbeatable price. Once again, thanks for the great review and for staying with us. We look forward to seeing you again! Best wishes, Christoph Klein (Manager McDreams Hotels)

8/10 Good

Verified traveller

What we needed, nothing more
This was a basic hotel with no extra amenities, but it served our needs just fine. We needed a place with wifi to do school work during a few days of rest. The staff was friendly, the rooms were clean, and the hotel is in a fairly nice location. It's close to a park, stores, and a short walk to the train station.
Stayed 2 nights in Sep 2018
Response from Christoph Klein (Manager McDreams Hotels on 3 Oct 2018
Dear Guest, Thank you for your fantastic review about your stay at McDreams Hotel Essen-City. We are pleased to read that you enjoyed your stay with us. It would be great to have you back! Sincerely, Christoph Klein (Manager McDreams Hotels

10/10 Excellent

Imogen, Llantwit Major

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient modern hotel
We stayed in a business double with park view. All very good, comfortable bed and lovely bathroom. Very peaceful location. Friendly staff. The front of the hotel is in a retail park with a nice Edeka supermarket/café for breakfast. Plenty of parking in dedicated hotel underground car park. Excellent transport links to center of Essen, tram stop right outside. Great hotel!
Stayed 1 night in Sep 2018
Response from Christoph Klein (Manager McDreams Hotels) on 15 Sept 2018
Dear Imogen, Thank you for your excellent review about your stay at McDreams Hotel Essen-City. We are pleased to read that you enjoyed your stay with us. It would be great to have you back! Sincerely, Christoph Klein (Manager McDreams Hotels)

10/10 Excellent

Dani, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel above an aldi
Room was very modern, with a 'suite pad'/ tablet full of useful information on the hotel, amenities and local area. Free underground parking. The TV had Netflix which you could sign into your own account with which was brilliant. The windows had a metal black out shutter attached outside that you could pull down to block out the light. It was really hot and we asked reception for a fan which they provided. Only thing missing which would have been nice was a mini fridge or ice machine.
Stayed 1 night in Jul 2018
Response from Christoph Klein (Manager McDreams Hotels) on 12 Aug 2018
Dear Dani, Thank you for your excellent review about your stay at McDreams Hotel Essen-City. We are pleased to read that you enjoyed your stay with us. It would be great to have you back! Sincerely, Christoph Klein (Manager McDreams Hotels)

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brian
Amazing
Stayed 1 night in Jun 2018
Response from Christoph Klein (Manager McDreams Hotels) on 21 Jul 2018
Dear Brian, Thank you for your excellent review about your stay at McDreams Hotel Essen-City. We are pleased to read that you enjoyed your stay with us. It would be great to have you back! Sincerely, Christoph Klein (Manager McDreams Hotels)

8/10 Good

Mindi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick night stay
Roller coadter road trip. Just needed a place to crash. Nice small room. What was cool is you just used a # on the key pad to get in Free parking nicer too. Close to grocery store.
Stayed 1 night in May 2018
Response from Christoph Klein (Manager McDreams Hotels) on 30 May 2018
Dear Mindi Thank you for your great review about your stay at McDreams Hotel. We are pleased to read that you enjoyed your stay with us. It would be great to have you back! Sincerely, Christoph Klein (Manager McDreams Hotels)

10/10 Excellent

Giovanni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
Stayed 1 night in May 2018
Response from Christoph Klein (Manager McDreams Hotels) on 17 Jun 2018
Dear Guest, Thank you for your excellent review about your stay at McDreams Hotel Essen-City. We are pleased to read that you enjoyed your stay with us. It would be great to have you back! Sincerely, Christoph Klein (Manager McDreams Hotels)

10/10 Excellent

Mike, manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, transport and staff
This hotel is in a great location with the tram outside the door. The staff were really helpful and the place was very clean and tidy. Great location for the area Will be staying again Mike
Stayed 4 nights in Mar 2018
Response from Christoph Klein (Manager McDreams Hotels) on 10 Apr 2018
Dear Mike, Dear Guest, Thank you for your excellent review about your stay at McDreams Hotel Essen-City. We are pleased to read that you enjoyed your stay with us. It would be great to have you back! Sincerely, Christoph Klein (Manager McDreams Hotels)

8/10 Good

Özgür

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Ella (Guest Relations Agent) on 8 May 2024
Lieber Özgür, vielen Dank für Deine tolle Bewertung.Dein Dream Team freut sich sehr darüber.Wir freuen uns auf Deinen nächsten Besuch!Traumhafte Grüße,EllaGuest Relations Agent

8/10 Good

Rainer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Sehr saubere, einfache aber funktionale Unterkunft zu einem guten Preis. Das Konzept ist gut und passt. Ein Punkt Abzug aber wegen des Check-In-Prozesses: 1. Buchung erfolgte erst am Anreisetag Vormittags. Die Anleitung für den Online-CheckIn/CheckOut kam erst per Mail, als wir schon wieder das Hotel verlassen hatten. 2. Der CheckIn-Schalter war hinter einer Tür versteckt. 3. CheckIn ist umständlich: Erst am Terminal, dann SMS, von dort einen Link aufrufen um den Zimmercode zu bekommen. Warum nicht gleich den Code in der SMS???
Stayed 1 night in May 2024
Response from Ella (Guest Relations Agent) on 7 May 2024
Lieber Rainer,Dein Feedback ist uns wirklich wichtig, danke für Deinen Hinweis.Sehr gerne möchte ich mich bei Dir für die entstandenen Unannehmlichkeiten entschuldigen.Für den Fall, dass ein System streikt, gibt es mehrere Alternativen.Bei Fragen stehen wir Dir sehr gerne telefonisch, per Chat oder E-Mail zur Seite.Traumhafte Grüße,EllaGuest Relations Agent

8/10 Good

Michael

Liked: Property conditions & facilities
Hallo
Stayed 1 night in May 2024
Response from Ella (Guest Relations Agent) on 6 May 2024
Lieber Michael, vielen Dank für Deine tolle Bewertung.Dein Dream Team freut sich sehr darüber.Wir freuen uns auf Deinen nächsten Besuch!Traumhafte Grüße,EllaGuest Relations Agent

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schönes, sauberes Zimmer zu einem unschlagbaren Preis!
Stayed 1 night in Apr 2024
Response from Ella (Guest Relations Agent) on 29 Apr 2024
Liebe Sarah,herzlichen Dank für Deine erstklassige Bewertung. Das hört sich traumhaft an.Wir freuen uns sehr, dass wir Dich mit unserem Preis-Leistungsverhältnis überzeugen konnten.Dein Dream Team freut sich auf Deinen nächsten Besuch. Bis bald!Traumhafte Grüße,EllaGuest Relations Agent

10/10 Excellent

Luca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Im Gegensatz zu Mc Dream in Wuppertal Ein unterschied wie Tag und Nacht in Essen alles sauber ordentlich hervorragend ein Aufenthalt dort ist wieder geplant
Stayed 1 night in Apr 2024
Response from Ella (Guest Relations Agent) on 29 Apr 2024
Lieber Luca,herzlichen Dank für Deine erstklassige Bewertung.Unsere Putzengel geben jeden Tag ihr Bestes, um das Hotel auf Hochtouren zu polieren. Wir schätzen es sehr, dass Du einen Blick für die feinen Details hast.Wir freuen uns auf Deinen nächsten Besuch. Bis bald!Traumhafte Grüße,EllaGuest Relations Agent

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and comfortable room and bathroom, all facilities required is there. Good location with good shopping and dining options. Good and safe parking facilities. Quick and easy access to the city and surrounding areas
Stayed 3 nights in Apr 2024
Response from Ella (Guest Relations Agent) on 29 Apr 2024
Dear Peter,thank you for your excellent review. We are happy to hear that we were able to meet your expectations.We hope to see you back soon!Gorgeous greetingsEllaGuest Relations Agent