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Reviews of Saltuk Otel

Saltuk Otel
Fil Koprusu Ustu NO 74, Erzurum

Reviews

8.6

Excellent

Rating 10 - Excellent. 23 out of 55 reviews" "
Rating 8 - Good. 26 out of 55 reviews" "
Rating 6 - Okay. 5 out of 55 reviews" "
Rating 4 - Poor. 1 out of 55 reviews" "
Rating 2 - Terrible. 0 out of 55 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ahmad

Travelled with family
Liked: Cleanliness, staff & service, amenities
it is suitable hotel dependent the price. I'll Rebook this hotel next time
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect. The best yet.
Stayed 5 nights in Sep 2022
Response from hakan on 24 Sept 2022
Dear Sir,thanks a lot for your nice comments and ratingtake care

10/10 Excellent

refaat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price
Stayed 1 night in Sep 2022
Response from hakan on 6 Sept 2022
Dear Refaat,thank you so much for your nice comments and scoringtake care

8/10 Good

Hamid

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2022
Response from hakan on 23 Jul 2022
Dear Hamid, Thank you so much for your nice comments and scoring take care :D

10/10 Excellent

Behzad

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean , and good location
Stayed 1 night in May 2022
Response from hakan on 5 May 2022
Dear Behzad, Thank you so much for your nice comments take care :D

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
Water for toilet bowl was too slow. Toilet was not clean. Breakfast quite late.
Stayed 1 night in Aug 2021
Response from Hakan on 29 Aug 2021
Dear Asyraf Thank you so much for your comments

8/10 Good

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Hakan on 29 Jun 2021
Dear Sir Thank you so much for your nice comment Take Care :D

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and rich of historical and cultural and natural landmarks place. Extraordinary helpful staff.
Stayed 2 nights in May 2021
Response from Hakan on 23 May 2021
Dear Sir, Thank you so much for your nice comments, Take care we hope see you again :D

10/10 Excellent

Faizan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must stay
Very good place must stay
Stayed 1 night in Nov 2020
Response from SALTUK OTEL on 8 Dec 2020
DEAR FAİZAN, MANY THANKS FOR NİCE COMMENTS I HOPE SEE YOU AGAİN..

10/10 Excellent

Ann, New York, USA

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk folks are very helpful, and the location is extremely centrally located. I highly recommend the place.
Stayed 7 nights in Jul 2020
Response from HAKAN on 15 Jul 2020
DEAR ANN, MANY THANKS FOR NİCE COMMENTS I HOPE SEE YOU AGAİN

10/10 Excellent

Dom, Ankara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff and excellent location. .......
Stayed 2 nights in Feb 2020
Response from HAKAN on 19 Feb 2020
Dear Sir, THANK YOU SO MUCH FOR GOOD COMMENTS :D

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
service with a smile...
Mehmet (in the breakfast area) was super courteous, professional, and friendly. He would serve me the soup and tea and bring a basket of bread to my table (as if I were at a restaurant).
Stayed 2 nights in Jan 2020
Response from HAKAN on 8 Feb 2020
DEAR SİR, THANK YOU SO MUCH FOR GOOD COMMENT WE HOPE SEE YOU AGAİN NEXT TRAVEL :D TAKE KARE

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property is nice located in city centre, but its not in the perfect condition, needs more maintenance and improvement.
Stayed 2 nights in Aug 2019
Response from hakan on 15 Sept 2019
Thank you very much for your comments..

8/10 Good

Ferhat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from HAKAN on 26 Jun 2019
Merhabalar Ferhat Bey değerlendirmeleriniz ilgi ve alakanızdan dolayı çok teşekkür ederiz Bir sonraki erzurum seyahatlerinizde sizleri otelimizde ağırmaktan mutluluk duyacağımızı bilmenizi isteriz Sağlıcakla kalın :D

8/10 Good

Omid

Liked: Cleanliness, staff & service, property conditions & facilities
CONS AND PROS
It's was not bad. In 5th Floor we stayed and the elevator's power-box located there, causing disturbance and noises. Also one of the beds were not comfortable and pleasant. Though, WiFi speed, Cleanness and staff were great.
Stayed 2 nights in Mar 2019
Response from Hakan on 2 Apr 2019
Dear Omid, thank you very much for your interes

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2018
Response from hakan on 7 Jan 2019
Sayın Misafirimiz öncelikle ilginiz için çok teşekkür ederiz bir sonraki erzurum seyahatinizde sizleri otelimizde misafir etmekten mutluluk duyacağımızı tüm samimiyetimizle belirtmek isteriz iyi günler dileriz

10/10 Excellent

Mehmet

Liked: Cleanliness, staff & service
Amazing
It was a good experience. Very nice staff and excellent location.
Stayed 1 night in Oct 2017

10/10 Excellent

Paul, Stafford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is the staff who make a difference
I was staying for one night on my way from Ankara to Georgia. On arrival, i was greeted by the very friendly host. I booked in and then asked about onward travel to Hopa to go to Georgia. The host then helped me book a bus ticket for next morning to Hopa aswell as negotiating a price an ataxi that is just outside the hoetel door, Really excellent service.Thankyou.
Stayed 1 night in Oct 2017

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2017
Değerli Konuğumuz, Öncelikle otel konaklamanızda, otelimizi seçtiğiniz için teşekkür eder ve siz değerli misafirimizi ağırlamaktan duyduğumuz mutluluğu bildirmek isteriz. Size Saltuk otelde en yakın zamanda tekrar ‘’Hoş geldiniz ‘’ diyebilmeyi dileriz. Saygılarımızla, SALTUK OTEL

8/10 Good

HIROSHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good!
Location is very good. Near the hotel there are many restaurante.
Stayed 2 nights in Oct 2023
Response from HAKAN on 19 Dec 2023
Dear Hıroshıthank you very much for your nice comments and scoringtake care :D

8/10 Good

Basit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Tatyana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Отлично
Классный отель за свои деньги прямо в центре
Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
SK
The hotel was good, located in center of the city. But the parking area was not inside the building because the building itself is not so big. Breakfast was good and descent. The room for two persons was very small!
Stayed 1 night in Oct 2022
Response from hakan on 7 Oct 2022
Dear Sir,Thank you so much for your nice comments and scoringtake care

8/10 Good

Jeroen

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Pleasant stay, no fuss, close to city center.
Stayed 1 night in Sep 2022
Response from hakan on 14 Sept 2022
Dear jeroen,thanks a lot for your nice comments and scoringsee you againtake care

8/10 Good

Hasan

Stayed 1 night in Aug 2022
Response from hakan on 29 Aug 2022
Merhabalar Hasan Bey,Puanlamanız için çok teşekkür ederiziyi günler dileriz

10/10 Excellent

Özgür

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from hakan on 3 Aug 2022
Merhabalar Özgür Bey güzel yorumlarınız ve iyi puanlamanız için çok teşekkür ederiz,bir sonraki erzurum seyahatinizde sizleri tekrar görmek bizleri çok mutlu edecektir. Sağlıcakla kalın Hakan Karabıyık Saltuk Otel

8/10 Good

Francesca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Davvero buono
Hotel carino, camera pulita, letto comodo, WiFi buono, personale gentile e disponibile. In ottima posizione. Parcheggio moto di fronte hotel.
Stayed 3 nights in Jun 2022
Response from hakan on 15 Jun 2022
Dear Francesca, thank you so much for your nice comments take care :D

10/10 Excellent

Ubaid

Stayed 1 night in Jan 2022
Response from hakan on 24 Jan 2022
Teşekkür ederiz :)

10/10 Excellent

K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from hakan on 18 Sept 2021
Merhabalar, Puanlamanız için çok teşekkür ederiz Bir sonraki erzurum seyahatınızda sizi otelimizde görmek bizleri mutlu edecektir İyi günler dileriz

8/10 Good

Lotfi

Liked: Cleanliness, staff & service
Very kind and helpful staff in a clean hotel just the breakfast was really poor. Nevertheless the hotel situation was very good central and offreing quick access to commodities around.
Stayed 4 nights in Aug 2021
Response from hakan on 8 Sept 2021
Dear Lotfi, Thank you very much for nice comment ı hope see you again next time take care

8/10 Good

ONUR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Güzel
Güzel ve rahat bir otel..
Stayed 1 night in Feb 2021
Response from Hakan on 16 Feb 2021
Merhabalar Onur Bey, Güzel yorumlarınız ve puanlamanız için çok teşekkür ederiz Sizleri otelimizde tekrar ağırlamaktan memnuniyet duyacağımızı belirtmek isteriz Sağlıcakla kalın

10/10 Excellent

Anna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2021
Response from SALTUK OTEL on 18 Jan 2021
Dear Anna thank you so much :D Take care..

10/10 Excellent

Dilek

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Hakan on 13 Mar 2020
Merhabalar Dilek Hanım, İlginiz için çok teşekkür ederiz, erzurum seyahatlerinizde sizleri otelimizde misafir etmekten mutluluk duyacağımızı bildirmek isteriz Saygılarımızla

6/10 Okay

HAKKI

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Feb 2020
Response from HAKAN on 17 Feb 2020
İLGİNİZ İÇİN ÇOK TEŞEKKÜR EDERİZ HAKKI BEY :D

8/10 Good

margrit

Liked: Cleanliness, staff & service, property conditions & facilities
Angenehmes Hotel im Stadtzentrum
Kleines Hotel, das zentral gelegen ist. Die Zimmer sind sehr klein aber sauber. Für eine Nacht eine ideale Unterkunft in Erzurum. Der Empfang und die Bedienung waren sehr nett. Auch die Tipps für Sehenswürdigkeiten waren hilfreich.
Stayed 1 night in Sep 2019
Response from HAKAN on 2 Oct 2019
VIELEN DANK. WARTEN WIEDER :)

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Tolle Lage. Sehr freundliches Personal Gute Parkmöglichkeit. Viele Restaurants in unmittelbarer Nähe.
Stayed 1 night in Sep 2019
Response from HAKAN on 2 Oct 2019
VIELEN DANK. WARTEN WIEDER :)

10/10 Excellent

Andrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Center Apartments
The apartment is in the center, a bit noisy, but there is where to take a walk. Good breakfast, friendly staff.
Stayed 1 night in Aug 2019
Response from Hakan on 27 Aug 2019
Hello Dear Andrey, First of all thank you very much for your interest and nice comments, we would like to know that we will be happy to welcome you in our hotel for your next travels ....: D

6/10 Okay

MARIE ROSE

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Aug 2019
Response from hakan on 13 Aug 2019
Marie Hanım, İlginiz için çok teşekkür ederiz

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Posizione strategica per visitare la città comodamente a piedi... a due passi dal museo Parcheggio pubblico disponibile nelll’immediata vicinanza. Personale garbato
Stayed 1 night in Aug 2019
Response from hakan on 13 Aug 2019
Ladies Sandra Grazie mille per il tuo interesse

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019
Response from HAKAN on 8 Aug 2019
Çok teşekkür ederi, iyi günler dileriz.

4/10 Poor

Necati

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Gezi amaçlı bir gecelik konakladık (zaten ikinci gece kalmazdım) otel konumu merkezde...Park alanı eksikliği Erzurum her ne kadar yüksek rakımlı yer olsada klima olmaması eksi yönlerinden kahvaltı yı da kahvaltı saymayın basık bir lobide kısıtlı kahvaltılıklarla maalesef güzel puanlar yada güzel yorumlar yapamıyorum parasına göre otel değil (çalışanlara ayrıca teşekkür ederim ilgilerinden dolayı)
Stayed 1 night in Jul 2019
Response from hakan on 22 Jul 2019
İlginiz için çok teşekkür ederiz Necati Bey,,, aksaklıklardan dolayı üzgün olduğumuzu belirtmek isteriz

8/10 Good

MEHMET

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Güzel temiz
Stayed 1 night in Jun 2019
Response from HAKAN on 17 Jun 2019
Merhabalar Mehmet Bey Öncelikle ilginiz için çok teşekkür ederiz sonraki konaklamalarınızda sizleri otelimizde misafir etmekten mutluluk duyacağımızı belirtmek isteriz en içten dileklerimizle

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
観光に適したホテル
交通の便が良く、観光スポットへも行きやすかったです。ホテルの方も、とても親切で、いろいろ尋ねやすかったし、頼みやすかったです。
Stayed 1 night in Jun 2019
Response from HAKAN on 13 Jun 2019
どうもありがとう :D

8/10 Good

Serif

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2019
Response from hakan karabıyık on 15 Mar 2019
Merhabalar Şerif Bey Öncelikle ilginiz ve yorumlarınız için çok teşekkür ederiz bir sonraki erzurum seyahatinizde sizi otelimizde misafir etmekten mutlu olacağımızı bildirmek isteriz Saygılarımla Hakan Karabıyık Saltuk Otel

8/10 Good

Esma Nur

Liked: Staff & service, property conditions & facilities, room comfort
İyiydi
Fena değildi ama temizlik yapılmadı odalar küçüktü, banyo camı kırıktı..
Stayed 3 nights in Jan 2019
Response from Hakan Karabıyık on 2 Feb 2019
Merhabalar Esra Hanım Öncelikle İlginiz için çok teşekkür ederiz :D izniniz olursa iki konuya açıklık getirmek isteriz banyo camları iki kanattan oluşmakta,,aslında kırık sanılan banyo camı tarafımızdan emniyet tedbirleri gereği her odadan çıkarılmıştır çünkü banyoda kayıp bu cam kanatlarından birine çarpıp yaralanma olasılığını ortadan kaldırma adına gerçekleştirilmiştir ikinci konu temizlik için arkadaşlarımızla bu konuyu konuştuk,,,temizlik kartını oda kapı dış tarafına asmadığınız için içeride bulunan misafirin rahatsız edilmeme adına çok fazla oda kontrolü gerçekleştirilmediği sonucuna vardık... söylemiş olduğunuz konularda daha dikktli olacağımızı bilmenizi isteriz bir sonraki erzurum seyahatlerinizde sizi otelimizde ağırlamaktan mutluluk duyarız Saygılarımızla Saltuk Otel

8/10 Good

Juan Jose

Liked: Cleanliness, property conditions & facilities
Nice downtown hotel
Friendly staff in a correct hotel. Very close to everywhere
Stayed 1 night in Jan 2019
Response from Hakan Karabıyık on 12 Jan 2019
Dear Juan thank you too much for your best wishes we hope you'll come to our hotel again next time take care :D

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Saltuk otel mi demeli hakan ve hayati bey mi deme
Otel merkezi her türlü imkana sahip çalışanlarının mükemmel ötesi oluşu çok dikkat çekici bu durum otelin hafif eksikliklerini örtüyor eksiklik ise radyatörlerin mobilya içinde olması dolayısıyla ısıyı dışarı tam vermemesi erzurumda otellerin saat 18.00 den sonra kaloriferleri faaliyete geçirmesi otelde gündğz vakit geçirme ihtimalini soğuk havalarda azaltıyor bize izmir den geldiğimiz ve daha çok üşüdüğümüz için ek olarak ısıtıcı verip üzmediler kısa bir süre sonra erzurum a tekrar gideceğim ve aynı otelde kalacağım
Stayed 1 night in Dec 2018
Response from hakan on 5 Jan 2019
Sayın Misafirimiz İlginiz için çok teşekkür ederiz sizleri bir sonraki konaklamanızda otelimizde misafir etmekten mutluluk duyacağımızı tüm samimiyetimizle belirtmek isteriz iyi günler dileriz

10/10 Excellent

Erhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018
Response from Hakan on 5 Dec 2018
İyi Günler Erhan Bey Öncelikle ilginiz için çok teşekkür ederiz sizi son decere içten aileniz ile tanışmaktan gurur duyduk sizleri tekrar ağırlamaktan mutluluk duyacağımızı en içten duygularımızla belirtmek isteriz saygılarımızla Saltuk Otel

8/10 Good

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple but ok for the price. Location is good to center
Stayed 1 night in Oct 2018
Response from HAKAN on 7 Nov 2018
SİR JACOP THANK YOU SO MUCH BEST REGARDS

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel. Good service. nice team and best location in the city center I recommend it
Stayed 1 night in Sep 2018
Response from HAKAN on 22 Sept 2018
Dear Sir thank you very much for your interest and nice wishes best regards