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Reviews of ATZ&H Inn

3 out of 5
ATZ&H Inn
ATZ&H Inn High Rd, Epping, England

Reviews

7.4

Good

Rating 10 - Excellent. 62 out of 158 reviews" "
Rating 8 - Good. 39 out of 158 reviews" "
Rating 6 - Okay. 19 out of 158 reviews" "
Rating 4 - Poor. 11 out of 158 reviews" "
Rating 2 - Terrible. 27 out of 158 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Chris

Liked: Cleanliness
Good value for money, does all the basics.
Stayed 1 night in May 2024

2/10 Terrible

Anthony

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was unfinished, noisy,parking was bad,reception non existence, just all bad not value for the money.
Stayed 1 night in Mar 2024
Response from Rahman on 29 Mar 2024
We are really sorry sif for your bad experience

6/10 Okay

lorna

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The room was ok apart from creepy crawlers in the bathroom. The bathroom was very cold.
Stayed 1 night in Mar 2024
Response from Jakir on 18 Mar 2024
Thanks for your feedback

2/10 Terrible

Karen

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Ended up leaving after an hour and went somewhere else! Just had a long haul flight wanted to nap then have dinner - the heater made it impossible to sleep. The plug in fragrance was too strong and sickly but when i turned it off the smell, I assume, was horrible!! Also someone opened our room door with a keycard!! For the money paid i was expecting more than just a converted horse stable! Such a disappointment & waste of money!
Stayed 1 night in Feb 2024
Response from Rahman on 18 Mar 2024
Thanks for your feedback

10/10 Excellent

ayfer

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Feb 2024
Response from Rahman on 18 Mar 2024
Thank you so much

2/10 Terrible

Damian

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Booked as a last minute stay, the room itself was poor, however it became even worse when there were stains all over the bed, dead bugs everywhere and the bathroom was unclean, I would like a refund.
Stayed 1 night in Feb 2024
Response from Jakir on 18 Mar 2024
Thanks for your feedback

6/10 Okay

Rhian

Business traveller
Liked: Cleanliness, property conditions & facilities
Great value
So the location leaves a bit to be desired in terms of its beauty. The rooms I feel are if a high standard and the staff were friendly and able to help with any questions I had. There was a petrol station and miller and carter 2 minutes walk and the restaurant there. 2 sticking points really as otherwise it was great value and lovely suite. 1 the hot water did not work. 2. Early hours of the morning there was some kerfuffle outside which caused disruption to the stay but this of course not in the control of the owners.
Stayed 1 night in Jan 2024
Response from Rahman on 18 Mar 2024
Thanks for your feedback

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room for night
Stayed 1 night in Jan 2024
Response from Rahman on 18 Mar 2024
Thank you

8/10 Good

Jayden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Rahman on 18 Mar 2024
Thanks

10/10 Excellent

Mohsin

Stayed 1 night in Jan 2024
Response from Rahman on 18 Mar 2024
Thank you

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Rahman on 18 Mar 2024
Thank you

10/10 Excellent

Kirsty

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely
Stayed 1 night in Jan 2024
Response from Rahman on 18 Mar 2024
Thank you

8/10 Good

Robert

Business traveller
Liked: Room comfort
Reasonable comfortable and good value.
Parking was a little tricky to get in with the car park in front of the rooms. The room was comfortable enough, though a little cool as I couldn't get the heating to work, but under the bed covers it was warm and comfortable. My only issue came a day later as it appeared I had been bitten on my wrists, my shoulders and my chest possibly as a result of being bitten over night in bed, but it could also have been where I went the following morning, so I can't say either way. Also, everyone seemed to be having poor mobile phone signal as people gathered on the veranda outside to get signal.
Stayed 1 night in Dec 2023
Response from Rahman on 18 Mar 2024
Thanks for your feedback

8/10 Good

Gordon

Stayed 1 night in Dec 2023
Response from Rahman on 18 Mar 2024
Thanks

6/10 Okay

Sachin

Stayed 2 nights in Dec 2023
Response from Rahman on 18 Mar 2024
Thank you

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely apartment righy in the centre next to all the bars and restaurants. Nearest bar is a 30s walk. Very clean and comfortable. Definitely stay here again
Response from Rahman on 18 Mar 2024
Thank you so much for nice review

8/10 Good

Sidnei

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Jakir on 24 Dec 2023
Thank u so much sir.

8/10 Good

Glenn

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jakir on 21 Dec 2023
Thank you so much sir

8/10 Good

Corneliu Cosmin

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Jakir on 21 Dec 2023
Thank you so much sir.

10/10 Excellent

Vikas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jakir on 20 Dec 2023
Thank you so much sir. Hope to see you again.

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities
You need to inform the staff every morning that you need a change of towels and bed sheets otherwise they will not do it. It is not automatique The parking area is very restricted for turning so you have to be careful especially exiting. The most dangerous thing is there is no lighting to the entrance of the site and the entrance itself is very narrow so you can easily miss the entrance. Also you have to be careful entering the site as it is very narrow and is set off a busy main road. This may be because the entrance is a common entrance to a boxing gym also so no one is taking responsibility for the lighting to the entrance which I consider dangerous. The room was clean and warm although small as it is one of several chalet type rooms.
Stayed 3 nights in Dec 2023
Response from Jakir on 18 Dec 2023
Thank you so much sir. We will improve our service.

8/10 Good

Mark

Liked: Cleanliness, staff & service
Was fine, as expected for the money...no phone signal to call on but WiFi was ok.... dipping water sound from the toilet all night but didn't bother me but may annoy others... called me a cab when I asked because of no phone signal so staff all friendly and helpful
Stayed 1 night in Dec 2023
Response from Jakir on 18 Dec 2023
Thank you so much sir. We hope to provide better service next time.

2/10 Terrible

Kuntida

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Jakir on 19 Dec 2023
we are really sorry that your staying was not pleasant

10/10 Excellent

Royston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy days
We only stayed for one night. I am pleased we stayed here clean tidy and quiet. We had a double room with bath shower etc tv tea coffee in room. My son had a family room lounge two separate bedroomswc shower.great value for money we will stay here again great little place.
Stayed 1 night in Dec 2023
Response from Jakir on 17 Dec 2023
Thank you so much sir. It will be great to see you again.

8/10 Good

lorna

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jakir on 17 Dec 2023
Thank you so much ma'm

6/10 Okay

Glenn

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Jakir on 17 Dec 2023
Thank you so much sir.

10/10 Excellent

Willem

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Great stay
Third short stay, impressed with the cleanliness and hospitality, very relaxing. For a budget hotel they obviously try hard, this is a higher standard. The restaurant/takeaway onsite offers authentic cuisine, well worth the convenience. Friendly, helpful staff. Good place to stay.
Stayed 2 nights in Dec 2023
Response from Jakir on 13 Dec 2023
Thank you so much sir. Your appreciation inspires us to provide more better service.

6/10 Okay

Radhika

Travelled with group
Disliked: Property conditions & facilities, room comfort
Better than we thought.
It was a lot better than we thought after reading reviews. We nearly didn't come. Only downside was heater was noisy, pillows were uncomfortable, no bath mats. being a motel it was a little noisy.
Stayed 2 nights in Dec 2023
Response from Jakir on 11 Dec 2023
Thank you so much ma'm. We will improve our service. hope to see you again.

10/10 Excellent

Tracy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was able to check in at 1pm. On first sight the room looked presentable and clean. When we were getting ready, lighting around the mirror, there wasnt any. Outside the windows were cobweb and dirty. Somethings were poorly finished. BUT, a comfortable nights sleep for one night.
Stayed 1 night in Dec 2023
Response from Jakir on 10 Dec 2023
Thank you so much ma'm. We will try to improve our services.

8/10 Good

Stephen

Stayed 1 night in Dec 2023
Response from Jakir on 9 Dec 2023
Thank u so much sir. Hope to see you again.

6/10 Okay

Clifford

Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from Jakir on 9 Dec 2023
Thank you so much sir. we will improve our service in the future. hope to see you again.

2/10 Terrible

Mason

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Just received a parking ticket making this very expensive nights stay
Stayed 1 night in Nov 2023
Response from Jakir on 8 Dec 2023
We are really sorry to know your inconvenience. please could you send us your ticket picture in our e mail. you will find our e mail address on google.

10/10 Excellent

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
I'd recommend
Great location , great staff , good prices
Stayed 1 night in Nov 2023
Response from Jakir on 8 Dec 2023
Thank you so much sir.

10/10 Excellent

Willem

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem
Room preheated, nice and cosy, very well equipped with an excellent hospitality tray - lovely tea selection - clean white sheets on a comfortable bed; warm shower with toiletries provided; also a great takeaway onsite (lamb chop chatni recommended).
Stayed 2 nights in Dec 2023
Response from Jakir on 6 Dec 2023
Thank you so much sir. Hope toi see you again.

10/10 Excellent

Christian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value !! Warm quiet and comfortable. Shame no bar though 😕
Stayed 1 night in Nov 2023
Response from Jakir on 6 Dec 2023
Thank you so much sir. Hope to see again.

10/10 Excellent

Grant

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again was very comforting and staff where very helpful and friendly even try the Indian takeaway on site and it was amazing my partner loved it aswell we even booked an extra night as was only meant to stay on the Friday and Saturday
Stayed 1 night in Dec 2023
Response from Jakir on 6 Dec 2023
Thank you so much sir. Hope to see again with more better facilities.

2/10 Terrible

Alfie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was stains on the covers and the over sheet
Stayed 1 night in Dec 2023
Response from Jakir on 6 Dec 2023
We are really sorry sif for your bad experience.

10/10 Excellent

Willem

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional - above and beyond
Welcomed with a pre-heated tastefully decorated very clean room. Large toilet with powerful and warm shower, all toiletries provided, including body cream. Amazing hospitality selection, loved the selection of teas! Comfortable, immaculately clean bed. Room even had air-conditioning! Renovated to high standard.
Stayed 3 nights in Nov 2023
Response from Jakir on 30 Nov 2023
Thank you so much sir. We hope you will stay in our hotel again.

10/10 Excellent

Kuntida

Stayed 1 night in Nov 2023
Response from Jakir on 2 Dec 2023
thanks a lot ma'm

6/10 Okay

Corneliu Cosmin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Is a 2 star property
Stayed 1 night in Nov 2023
Response from Jakir on 30 Nov 2023
Thank you sir. we will improve further.

8/10 Good

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was beyond and above
Stayed 1 night in Nov 2023
Response from Jakir on 28 Nov 2023
Thank you so much ma'm

8/10 Good

Tonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jakir on 28 Nov 2023
Thank you so much ma'm

4/10 Poor

kwaku

Travelled with family
Disliked: Property conditions & facilities
Did not seem safe. Dark surroundings
Stayed 1 night in Nov 2023
Response from Jakir on 27 Nov 2023
Sorry sir for your bad experience.

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service
Good location, property adequate but does need some work, fixtures fittings. Appreciate work being done outside on flooring to reception. Carpark confusing as large area is not for hotel and could be fined. Convenient for London working.
Stayed 2 nights in Nov 2023
Response from Jakir on 22 Nov 2023
Thank you so much sir. we appreciate your suggestions.

10/10 Excellent

Syed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jakir on 22 Nov 2023
Thank you so much sir.

6/10 Okay

Paul

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Needs money spending toilet takes over 5 minutes to refill the seat didnt fit, theres 4 different type of tiles no plug in the sink painting looks like its been done by a 5 year old smoke detector was hanging out the ceiling however the bed was comfortable and it was cheap
Stayed 1 night in Nov 2023
Response from Jakir on 22 Nov 2023
Thank you so much sir for staying here. We will improve our service.

10/10 Excellent

Kris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place They had even put the heaters on so the room was warm on arrival
Stayed 2 nights in Nov 2023
Response from Jakir on 19 Nov 2023
Thank you so much sir.

10/10 Excellent

graham

Liked: Cleanliness, property conditions & facilities
Room was near perfect. Very comfy, quiet and clean. Would stay again. Had no idea where to drop room key next day. Little drop box would be good for reception area as was locked this morning. Would stay again. Thanks. 🙂
Stayed 1 night in Nov 2023
Response from Jakir on 18 Nov 2023
Thank you so much sir.

6/10 Okay

Paul

Stayed 1 night in Oct 2023
Response from Jakir on 31 Oct 2023
Thank you so much sir.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Excellent value for money. Clean cosy and helpful staff. No complaints . Wifi signal/ Internet connection difficult due to the wooded area surrounding premises. But a lovely location.
Stayed 2 nights in Oct 2023
Response from Jakir on 31 Oct 2023
Thank you so much sir.