Hotels near Emily L. Knapp Museum and Library

"Great"

"One of the receptionists was cool, but the hotel is literally a mess. They say the rooms are non-smoking, yet the first room I got reeked of Marlboro cigarettes — it was like a literal hotbox of smoke. Then the second room I got, because I refused to stay in the first one, was a complete mess. The sheets weren’t even cleaned, and housekeeping clearly doesn’t bother changing them. The comforter had stains, and there were literal cigarette burn marks all over it. That’s honestly so gross and unprofessional. They don’t even bother switching to clean comforters. The beds weren’t even comfortable either. The toilet had a leak as well, and there wasn’t even any hand soap provided. The only nice thing was that there was a hairdryer in the room. I’d honestly suggest spending a little more on other hotels when visiting Rochester instead of this one. I definitely took an L on this booking."

"The facility looks new from the outside, bed comfortable but carpet dirty, cribs on the floor definitely housekeeping did not vacuum. Requested a blanket we were given a fitted sheet that we had to pick up the front desk as only 1 person is working. Breakfast ok. Music blasting on the floor we stayed into, no one said anything. We will NOT BE BACK ."

"I wouldnt know because they cancelled my rooms saying no vacancy, but took my money. Called fromt desk, lady was rude"

"Amazing"

"The only complaint I had was the breakfast wasn’t that great and the lobby was always dirty. Other than that, the room was nice"

"We planned our stay back to the general area that we used to live to visit with family. We remembered this hotel and the location as being what appeared to be a nice, well kept hotel. Unfortunately, it's not anywhere close to what we expected. The room clearly hasn't been cleaned after a long term renter or used in a long time. Either way the floors hadn't been swept or mopped. We realized before we checked out early than planned that there appeared to be dried urine (hopefully animal and not human?)just under the end of the bed. The sheets and bed covers were very worn, thin, stained and smelled of a mixture of wet dog and human body odor. The pillows were very worn, sweat stained and smelled of human body odor. This is a pet-friendly hotel but we didn't reserve a pet-friendly room so, wasn't expecting any of what we found. In addition, my husband saw a dead roach right outside the bathroom! The clientele this hotel serves is traveling blue collar working men and women which the ones we encountered were very polite and courteous people. Some of the other guests were walking around the main front desk areas and public use designed areas in skimpy gowns, bonnets and house shoes. None of the staff seemed to think it was out of the ordinary and didn't say anything to anyone. We left the hotel after complaining to the manager, desk staff, housekeeper and hotels.com. We'll never stay here again or recommend it to anyone. "

"We traveled back to the area where we used to live for a family visit. The room was a good size, clean, the beds were comfortable, and we were able to sleep reasonably well as it was fairly quiet. I'd say one of the best hotels as far as noise is concerned. It's free parking, situated in close proximity to the hotel and is adequate for the size of the hotel. The only complaint we had was the breakfast. It's supposed to be a hot breakfast but, the only item that's hot is if you make it yourself like waffles in the provided waffle iron, and oatmeal in the microwave. The omelettes (cheese and not sure what the second was)and breakfast sandwich (1 variety) was wrapped in plastic in the refrigerator that you had to heat in the microwave. In addition, the refrigerator was a small dorm room type and didn't hold much so, food ran out several times as people were coming down to breakfast. There were no utensils that I was able to find. The breakfast room itself was clean and a decent size, again for the size of the hotel. Overall, I gave our stay a good rating, but would have rated it higher if not for the breakfast. The manager needs to go continental or actually commit and do a proper hot breakfast in appropriate warming steam trays, etc. "

"Property was under construction (hopefully for renovation). Material was piled up around the building and the building had many signs of disrepair. "