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Reviews of Motel 6 Elmsford, NY - White Plains

2 out of 5
Motel 6 Elmsford, NY - White Plains
19 W Main St, Elmsford, NY, Elmsford, NY

Reviews

6.4
Rating 10 - Excellent. 141 out of 545 reviews" "
Rating 8 - Good. 127 out of 545 reviews" "
Rating 6 - Okay. 86 out of 545 reviews" "
Rating 4 - Poor. 76 out of 545 reviews" "
Rating 2 - Terrible. 115 out of 545 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mandy W on 17 Apr 2024
Thank you so much Antonio for the great review!!!!

2/10 Terrible

Denise

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This place needs an instant upgrade. Too much money for a room with no microwave, no iron or ironing board, and no refrigerator. Please go back to the Elmsford Motel much better than this Motel 6 and the pricing was awesome and the rooms were clean and equipped. Motel 6 has an awesome staff and they deserve to work in better conditions.
Stayed 3 nights in Apr 2024
Response from Mandy W on 16 Apr 2024
Hi, Denise Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. We strive to provide accurate information to our guests prior to their arrival, and our website clearly states that refrigerators, microwaves, and certain amenities are not available in our rooms. We regret if this was not communicated effectively during your check-in process. We appreciate your understanding and hope you will consider staying with us again in the future.

10/10 Excellent

Rebecca

Stayed 1 night in Apr 2024

10/10 Excellent

Denisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were respectful for my husband's health condition.
Stayed 1 night in Apr 2024
Response from Mandy W on 14 Apr 2024
Hi Denisha, Thank you for the Amazing rating!!!#Team6 I'm so happy that you enjoyed your stay with us and that we were able to accommodate you and your husband's needs.

8/10 Good

Miss

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mandy W on 14 Apr 2024
Hi Miss, Thank you for the wonderful rating!!!#Team6

10/10 Excellent

Quanisha

Stayed 4 nights in Apr 2024
Response from Mandy W on 29 Apr 2024
Thank you so much for the perfect review!!!

4/10 Poor

JoAnn

Disliked: Property conditions & facilities
The property was very run down with questionable guests.
Stayed 1 night in Apr 2024
Response from Mandy W on 14 Apr 2024
Hi JoAnn Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you might have experienced as a guest. If you choose to book with us again I promise you we will do our very best to improve your experience.

8/10 Good

Rogelio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 12 Apr 2024
Hi Rogelio,Thank you for positively rating your stay!Lilith#Team6

6/10 Okay

JASON, MASTIC

Liked: Staff & service
Avg spot for a quick night. Amanda the desk person was great
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 11 Apr 2024
Hi Traveler,Thanks for your review, we really appreciate the support. Maz K.#Team6

4/10 Poor

Douglas

Business traveller
The heat didn’t work. I froze! The toilet ran continuously.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 11 Apr 2024
Hi Douglas,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

4/10 Poor

Carmen

Disliked: Cleanliness, property conditions & facilities
It was weird. The hotel and the room felt grimy. The room was clean enough...the bed and bathroom were passable..but the floors weren't swept properly. Heard a woman screaming and crying in the room upstairs.
Stayed 1 night in Mar 2024
Response from Nancy Y. on 3 Apr 2024
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

2/10 Terrible

Vaidy

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stay away, stayed for just one night and they called me early in the morning asking me to move rooms as they had it booked for someone else when I had a few more hours to checkout.
Stayed 1 night in Mar 2024
Response from Nancy Y. on 3 Apr 2024
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 21 Mar 2024
Hi Hugo,Thank you for the amazing rating!! Maz K.#Team6

10/10 Excellent

Ashley

Stayed 2 nights in Mar 2024
Response from Mandy W on 14 Apr 2024
Hi Ashley, Thank you for the perfect rating!!!#Team6

4/10 Poor

Carlos

Disliked: Staff & service, property conditions & facilities
Shower was not working properly and there was not hot water for a while. Noisy trucks parked in front of my room and made so much noise early morning .
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 12 Mar 2024
Hi CarlosWe appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around. Until then, we’ll leave the light on. For you. Lilith#Team6

2/10 Terrible

Edward

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No microwave refrigerator
Stayed 1 night in Feb 2024
Response from Nancy Y. on 6 Mar 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Sergio

Bad experience
Very disappointed. The door lock was loose, I locked it with dead bold and couldn’t unlock it for 6-7 minutes. The blanket and the bed were terrible. The paint outside of the bathroom walls was buckled. The ceiling tiles were in stained ( like water leaks). No phone charger(s). The hearing was not so good. Wanted to take a nap but couldn’t b/c of construction trucks being unloaded in front of my room (#50). The floor tiles were in poor conditions. Thanks
Stayed 2 nights in Jan 2024
Response from Brand Experience Team on 14 Feb 2024
Hi Sergio,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

10/10 Excellent

Jasmine

Stayed 2 nights in Jan 2024
Response from Mandy W on 14 Apr 2024
Hi Jasmine,Thank you for the perfect rating!!!#Team6

8/10 Good

CHRISTOPHER

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Should have music channel.
Stayed 2 nights in Jan 2024
Response from Brand Experience Team on 30 Jan 2024
Hi Traveler,Thank you for positively rating your stay!!Maz K.#Team6

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Takeisha

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
A night stay is the same for several hotels in the area, was disappointed there was no microwave or refrigerator. I had an event and had to go buy a few bags of ice and put my food in the tub so it didn’t spoil. The room was clean, the shower could use some work, I saw a bug crawl out of the ceiling tops. I wouldn’t stay here again
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 30 Jan 2024
Hi Takeisha,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Jan 2024
Response from Nilima Sen on 20 Jan 2024
Thank you for providing us feedback from your recent stay with us. We are glad to hear that your stay was pleasant. We hope to see you in the near future.

4/10 Poor

Kimberly

Disliked: Cleanliness
Stayed 1 night in Jan 2024

8/10 Good

Francisco

Stayed 2 nights in Jan 2024

10/10 Excellent

Zoe Valentina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Nilima Sen on 20 Jan 2024
Thank you for providing us feedback from your recent stay with us. We are glad to hear that your stay was pleasant. We hope to see you in the near future.

6/10 Okay

Behnam

Travelled with family
Disliked: Amenities, property conditions & facilities
Good point is the room size and facility to acces your car. However, I got surprised when I found out that the hotel does not have any fridge or microwave inside the room. Maybe it is common in the US but in Canada, even most of the cheapest motels have such facilities. The bed and the upholstery were not in good condition. I could not feel the bed cover even the cussion covers were washed before we arrived. The TV remote would not work and the batteires kept falling l out. Same in the bathroom I could not feel that it was full clean. There was no shampoo in the bathroom.
Stayed 3 nights in Dec 2023
Response from Nancy Y. on 17 Jan 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was great and the service
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 9 Jan 2024
Hi Rebecca,Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

10/10 Excellent

Nathaniel, bronx

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Dec 2023
Response from Brand Experience Team on 9 Jan 2024
Hi Nathaniel,Thank you for the perfect rating!Lilith#Team6

2/10 Terrible

Sara

Stayed 1 night in Dec 2023

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stay was great and so was the staff
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 9 Jan 2024
Hi RebeccaWe’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Lilith#Team6

8/10 Good

Esteban

Stayed 1 night in Dec 2023

6/10 Okay

Chris

Liked: Cleanliness, staff & service
Reasonable price for a utilitarian motel in a suburb north of New York City. Feeling of safety with rooms surrounding central parking area with office next to and overseeing one side of the access drive to the parking area.
Stayed 4 nights in Dec 2023
Response from Brand Experience Team on 9 Jan 2024
Hi Chris,Thank you so much for sharing your kind words. We work hard to make your visit the best experience possible. We look forward to seeing you again soon!Lilith#Team6

6/10 Okay

Nikolaos

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
good value for money, but hot water was not always available.
Stayed 2 nights in Dec 2023
Response from Nancy Y. on 3 Jan 2024
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

4/10 Poor

Carla

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Rebecca

Stayed 1 night in Dec 2023
Response from Nilima Sen on 20 Jan 2024
Thank you for providing us feedback from your recent stay with us. We are glad to hear that your stay was pleasant. We hope to see you in the near future.

8/10 Good

Chuck

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice and clean. The area was very heavy with traffic and the hotel sits on a very busy road.
Stayed 1 night in Dec 2023
Response from Nancy Y. on 21 Dec 2023
Thank you for positively rating your stay!!Nancy Y.#Team6

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything I Needed
Honestly a great deal if you're looking for a place to be your homebase for a trip to the city. Room was clean, bed was comfortable, area was quiet, staff was helpful. All you could ask for.
Stayed 1 night in Dec 2023
Response from Nancy Y. on 21 Dec 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 Terrible

Brittianey

Stayed 1 night in Dec 2023

8/10 Good

Roy O.

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The staff was very friendly. No problems.
Stayed 2 nights in Dec 2023
Response from Nancy Y. on 21 Dec 2023
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

2/10 Terrible

Sasquo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Harfel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nilima Sen on 20 Jan 2024
Thank you for providing us feedback from your recent stay with us. We are glad to hear that your stay was pleasant. We hope to see you in the near future.

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean
Stayed 2 nights in Nov 2023
Response from Nilima Sen on 5 Dec 2023
Thank you for providing us feedback from your recent stay with us. We are glad to hear that your stay was pleasant. We hope to see you in the near future.

4/10 Poor

David

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Very basic, bring all your own toiletries
Stayed 1 night in Nov 2023
Response from Nilima Sen on 5 Dec 2023
Thank you for taking the time to provide us with your feedback from your recent stay with us. We hope to see you again.

8/10 Good

Raul

Stayed 1 night in Nov 2023

8/10 Good

Egya

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and close to elmsford square
Stayed 1 night in Nov 2023
Response from Nilima Sen on 5 Dec 2023
Thank you for taking the time to provide us with your feedback from your recent stay with us. We hope to see you again.

10/10 Excellent

Ines

Liked: Cleanliness, staff & service, property conditions & facilities
I just spend one night and it wasn’t anything to complain.
Stayed 1 night in Nov 2023
Response from Nilima Sen on 5 Dec 2023
Thank you for providing us feedback from your recent stay with us. We are glad to hear that your stay was pleasant. We hope to see you in the near future.

10/10 Excellent

Patricia

Stayed 1 night in Nov 2023
Response from Nilima Sen on 5 Dec 2023
Thank you for providing us feedback from your recent stay with us. We are glad to hear that your stay was pleasant. We hope to see you in the near future.

2/10 Terrible

Thomas

Disliked: Amenities
No room service
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 21 Nov 2023
Hi Thomas, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was great. Room is clean and cozy.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 21 Nov 2023
Hi Jose,Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

2/10 Terrible

Andre

Stayed 1 night in Nov 2023
Response from Nilima Sen on 5 Dec 2023
Thank you for taking the time to provide us with your feedback from your recent stay with us. We hope to see you again.