Dear,Thank you for taking the time to share your experience with us! It's always a pleasure to know that our efforts to provide a comfortable and enjoyable experience are appreciated. We look forward to welcoming you back for another visit!

Sir Christopher,Thank you so much for taking the time to share your feedback with us! Your kind words are truly appreciated and serve as motivation for our team to continue delivering outstanding hospitality.We hope to have the pleasure of welcoming you back in the future. If there's anything specific that stood out to you or any suggestions you may have for improvement, please feel free to share them with us. We value your input and strive to make each guest's experience even better.-Reservation team

Hi Ms. Karlene,Thank you so much for taking time to share your feedback about your recent stay at our hotel. Your kind words truly mean a lot to us.We understand the importance of a satisfying breakfast to start the day, and we regret any inconvenience this may have caused.Rest assured, we are taking your feedback seriously, and we will be addressing the issue to ensure that such lapses do not occur in the future. Once again, we appreciate your positive review and your understanding regarding the breakfast situation. If your travels bring you back to our area, we would be honored to have another opportunity to provide you with a seamless and enjoyable stay.-Reservation team

Thank you so much for taking time to write a review and appreciating our Hotel. Hope we have you again at Doublegem. Also Regarding to the point out concern thank you for letting us know. Will take this under consideration Rest assured that We'll continue to improve our services. Have a Good Day! ;) Warm Regards, Zarah

Dear Guest, Thank you so much for taking time to write a review and appreciating our Hotel. Hope we have you again at Doublegem. Also Regarding to the point out concern thank you for letting us know. Will take this under consideration Rest assured that We'll continue to improve our services. Have a Good Day! ;) Warm Regards, Zarah

Thank you so much for taking time to write a review and appreciating in Hotel. Hope we have you again at Doublegem.

Thank you for taking the time to write a review about your recent stay.And we're sorry for the issues during your stay, we will take your comments under consideration as we continually work to improve our services and guest experience. Thanks for staying with us.

Dear Guest, We checked our records and we found out that you have booked with us to stay on January 13-17, 2020 (4 Nights). You have contacted us however (via email) only last January 21, 2020, a good 9 days after your supposed stay with Doublegem. We completely understood that what happened in Taal Volcano is a natural happening with nobody at fault. However the closure of airports, we all know was done only on a temporary status, When things have normalized, all passengers were duly accommodated by ALL airlines including Philippine Airlines to make sure that they arrived at their desired destinations. For the affected , Doublegem guests who have communicated with us (email, Facebook, text & etc.) on the days the airline flights were cancelled/suspended due to the incident were offered and given adjusted dates of stay. Meaning, if they lost 1 night of stay, we have extended the date to accommodate the lost night. Your comments here we believe is misplaced. It was your decision not to push thru the El Nido Trip. Had you communicated with us on January 13, we could have opened your room dates to other guests and given you another dates for your stay. At the time you decided not to push thru your El Nido Trip, you know pretty well that your booking was not refundable, that is why you did not communicate with us. It is always our policy to be fair to our guests where practicable. Things would have been better had you timely communicated with us.

Thank you taking time to write a review also for addressing your issue. Rest assure that we will continue improve our service. Hope we have you again. Have a Good Day!

Dear Guest, We'll fix the issues you've experienced. Thank you for letting us know. Rest assure that we will continue improve our service. Thank you so much for staying at Doublegem. Have a Good Day.

Dear Guest, We are sorry you are quite unhappy. We'll fix the issues you've experienced. Thank you for letting us know. Rest assure that we will continue improve our service. Thank you so much for staying at Doublegem. Have a Good Day.

Thank you so much for appreciating Doublegem. Hope we have you again.

Thank you so much for your perfect rating and beautiful review. Hope we have you again at Doublegem.

Thank you so much for staying at Doublegem. Hope we have you again.

Thank you so much for appreciating Doublegem. Hope we have you again. Godbless

HI Barbi, Thank you for staying at Doublegem Beach Resort & Hotel.

1. We apologize for the failure to communicate that the room service and spa service are temporarily suspended. 2. Regarding the harassing issue for payment of the upgrade room. We will definitely take action against the erring employee. This is now under investigation. 3. Regarding the issue on your daughter who had diarrhea for 4 days. The drinking water and the ice we serve are sourced from a third party provider and we are very strict in requiring them to use purified water in the ice making. The front office staff should have known of your daughter’s condition and should have assisted you to the nearest pharmacy and convenience store which is only 50 meters away from the resort. We will definitely take action to improve the service of our front liners. 4. The extra breakfast just like the regular orders are being collected after meal. We will investigate the breakfast team together with the issue of your friends who were not served breakfast because they were eating. These issues are presently under investigation. 5. Regarding the room with ants, being in a tropical place ants are everywhere but we are taking measures on how to eliminate them from the guest’s area. I understand the issue of the ants was immediately addressed by the housekeeping staff. We would like to express apologies for the inconvenience that you have experienced during your stay at the resort. On the same note, thank you very much for your feedback as this will greatly help us take note on the kind of services rendered by our staff. Rest assured that management is continuously doing its best to improve the services of the resort to the guests.

Thank you for staying at Doublegem.

Thank you for staying at Doublegem.

Thank you very much and hope to see you again. :)

Thank you for staying at Doublegem Beach resort & Hotel :)

Thank you for staying at Doublegem Beach Resort & Hotel :)

Dear Amanda, Thanks so much for taking time to write a review to us. We really appreciate it a lot. Hope to have you again here in Doublegem.

Dear guest Anonymous, Thank you for staying with us. Hope to have you again here in Doublegem.

Dear guest Anonymous, Thank you so much for taking time to write a review about your recent stay to us, we appreciate it a lot, Hope to have you again here in Doublegem. Regards, Eva

Dear Anonymous, Thank you so much for your time to write a review about your recent stay with us, we appreciate it a lot, Hope to have you again here in Doublegem, Regards, Eva

Dear guest Anonymous, Thank you for staying with us. Hope to have you again here in Doublegem.

Dear Guest, There has been a little misunderstanding about your recent stay with us, We have operational manager there that could help you during your stay. Thank you for staying with us. Hope to have you again here in future.

Thank you so much and we look forward to be at your service again.

Dear Guest, Thanks so much for staying with us, we appreciate it a lot. Hope to have you again here in Doublegem.

Dear Anonymous, Thanks so much for taking time to write about your recent stay with us, we appreciate it a lot, Hope to have you again here in Doublegem, Thank you!

Thank you so much for your heartwarming feedback. Rest assured that we will continually improve our services and facilities to ensure that all guests will be happy and relaxed.

Dear Guest, There has been a little misunderstanding about your situation here and we are a bit sad to read this writing about your experience. Thanks for staying with us, We really appreciate it a lot,.

There has been a little misunderstanding about your situation here and we are a bit sad to read this writing about your experience. Thanks for staying with us, We really appreciate it a lot,.

Dear guest Anonymous, Thanks for your sharing about your recent stay with us. Hope to have you again here in Doublegem, Cheers!

Dear Guest, Thanks for staying with us.

Hi Ms Portia, There has been a little misunderstanding about your situation here and we are a bit sad to read this writing about your experience. We will talk our staff regarding to this matter. Thanks for staying with us, We really appreciate it a lot,.

Dear guest, Thank you for taking the time to write a review about your recent stay, we appreciate your feedback. and we're sorry for the issues of our wifi during your stay. We know that our wifi is accessible only in Public Areas, we will take your comments under consideration as we continually work to improve our services and guest experience. Thanks for staying with us.

Dear guest, Thanks so much for staying with us.

Dear guest Jackie, Thank you so much for staying with us, hope to have you again here in Doublegem. Cheers!

Hi Lily, Thanks so much for sharing your stay in Doublegem, we appreciated it a lot, Hope to have you again here.

Hi, Thanks so much for sharing your stay in Doublegem, we appreciated it a lot, Hope to have you again here.

Dear guest, Thank you for taking the time to write a review about your recent stay, we appreciate your feedback. and we're sorry for the issues of our wifi during your stay. We know that our wifi is accessible only in Public Areas, we will take your comments under consideration as we continually work to improve our services and guest experience. Thanks for staying with us.

Dear guest, Thank you for taking the time to write a review about your recent stay, we appreciate your feedback. and we're sorry for the issues during your stay, we will take your comments under consideration as we continually work to improve our services and guest experience. Thanks for staying with us.

Dear guest, Thank you for taking the time to write a review about your recent stay, we appreciate your feedback. and we're sorry for the issues of our wifi during your stay. We know that our wifi is accessible only in Public Areas, we will take your comments under consideration as we continually work to improve our services and guest experience. Thanks for staying with us.