El Kerma hotels from RM184

"Stayed on 1st floor very nosy, people staying until late doing some buisness, i did received an objet on my windows thats scare us ! Bath room not vey clean Burnt pastries every day ! No mush option, no spoon every day, some days no fruit, 4 chaffing dishes 2 empty and 2 with scramled eggs Butter look very old and all opened, old bread Very bad ! Issues with water in Bath yellow water I did informed the reception with all the issues but nothing was done to make our stay more confortable and safe specialy with kids !! "

" Positive points: The staff is really helpful! And very professional! The ladies from the SPA were amazing and very helpful and the security guys at the entrance also! (A big thanks to them) Negative points: My stay was disrupted due to a very noisy neighboring guest. There was loud music during the night, and shouting in the hallway. Unfortunately, when I reported the issue and asked for assistance, I was told that no immediate solution could be provided. As a result, I had to change rooms myself, which was quite disappointing !! Things to be improved: (immediately) The cleanliness is terrible! The carpet needs to be cleaned. I believe it has never been properly cleaned, as there are visible dirt marks and a lot of dust. The bathroom, especially the bathtub, should be cleaned every day. The restaurant café / bar area also needs thorough cleaning, including the carpet and the chairs. There is a strong smell of cigarettes, and the air should be disinfected or properly ventilated, as many people smoke and it affects the overall atmosphere. Additionally, in the hallway leading to the rooms, even though the floor is designated as non-smoking, there is cigarette smoke everywhere. Sometimes the smoke even enters the rooms, which is very uncomfortable. The gym is tiny and poorly equipped ! With one big machine and light dumbbells (a 2 stars hotel gym to be honest) "

"Yes . "

"The front desk man was very nice and kind and he deserves a 5 stars hotel, however the condition of the room was not as per our expectations, only one towel for 4 people, the room was cold so need to use the air conditioner with a terrible noise, the water is in ground. "

"They lost my car keys, and my pants , they told me breakfast wasn’t included in my reservation, even though it was, when I ordered food they wouldn’t let me bring it in, they told me I had to eat it past the property line then I could come back. The staff seemed eager to take advantage of the fact I am not a native French or Arabic speaker."