Decameron Hotels El Chiru hotels

"My 3 night stay was not a pleasant one. There were issues with the AC right from the start, it was 37C. Although I tried several times using WhatsApp number they provided and emails to have it repaired it was not. They didn't allow me to move to a different room that wasn't used when I was there. Frustrating part was the new owners didn't respond till 4 hrs later, when did they text "sorry", but the AC was not repaired. These are new owners from the US, not like the previous owners. The rooms need some sprucing up and the lounge chairs are it tough condition. "

"Nice balacony Large room"

"The first room they gave us was dirty and had a dead roach on the floor. Also didn’t have hot water. The second room was cleaner but still water was not hot and room had very poor lighting. Shower head has to be replaced as it splashes everywhere except directly down. Pool areas were nice. "

"This is a lovely hotel. The pool is wonderful, the rooms are good, the food is excellent and the staff our outstanding. It's a real treat. It's also close to everything. I highly recommend it for your stay in Penonome."

"Horrible customer service, tried calling to cancel as our flights to Panama were cancelled and they had no number to call, the number given was a house number. Expedia tried calling and no answer in the end we lost out on our money, we lost out on the hotel. "

"We wish we could have had time to use the spa, but not on this trip. The property was stunning, the pools were perfect, the complimentary happy hour was a very pleasant surprise, the food at Fuego was amazing, the complimentary breakfasts were the best among the 4 hotels we stayed at on our trip. Everything was super clean and well maintained and we loved checking out the art everywhere we walked!"

"Clean and relaxing. Massage part did not accept Amex which is my primary credit card. Otherwise, everything was great. "

"Receptionist was very serious, employees should look happy as they are enjoying their job."

"The hotel is beautifully located surrounded by a tropical garden. We had a luxury room with a pretty view but to get there we had to climb very steep steps. The food was very good but the dinner/lunch menu was the same the 4 days we stayed there. "