Hotel Mesra Haiwan Kesayangan di El Cajon

"All the rooms are dirty. Staff is not helpful. Too many homeless outside."

"Hotel conditions and surrounding area were not family friendly. Lots of drug use/homeless on stairwell and etc. We did not feel safe enough to check in. Refunds were not offered so we just took it as a loss."

"Easy to find and check in. We didn't have all the towels we needed when we got to our room, and it took a little while to get them. We did discover a bed bug, which put a big damper on the rest of our stay. The staff was ok. We woudn't stay here again if we had other options but maybe if we have to stay there again the experience would be better."

"The carpet and floors were stained and the rooms smelled like stale cigarettes with perfume. You had to request towels and room cleaning or else they would not check the rooms smelled"

"It was very roomy. Need to fix elevator a little bit. Breakfast could have been better."

"I checked in and went to the room and found a light fixture hanging off the wall, room smelled like cigarette smoke, towels in the bathroom were either dirty or stained, dirt on the floor, was afraid to check the bed. Went to the office and said I didn't want to stay and cancel my reservation. Was assured by office staff that they would ok a credit upon talking to Expedia. That did not happen, Expedia could not get ahold of them to check on credit, so I was charged the whole amount. Horrible...