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Reviews of Neptune Eilat By Dan Hotels

Neptune Eilat By Dan Hotels
North Shore Eilat, Eilat

Reviews

8.6

Excellent

Rating 10 - Excellent. 99 out of 177 reviews" "
Rating 8 - Good. 50 out of 177 reviews" "
Rating 6 - Okay. 16 out of 177 reviews" "
Rating 4 - Poor. 5 out of 177 reviews" "
Rating 2 - Terrible. 7 out of 177 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

LORNE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing without question!
Stayed 1 night in Mar 2024
Response from Orly Atedgi on 24 Mar 2024
Dear Guest, Thank you for choosing to stay at Dan Neptune Hotel Eilat. We were glad to receive your positive feedback. We will continue to do everything to give you a perfect hospitality experience on your next visit as well. Best regards, Orly Atedgi Guest Experience Center Department .

10/10 Excellent

Hana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Orly Atedgi on 24 Mar 2024
Dear Guest, Thank you for choosing to stay at Dan Neptune Hotel Eilat. We were glad to receive your positive feedback. We will continue to do everything to give you a perfect hospitality experience on your next visit as well. Best regards, Guest Experience DepartmentDan Hotels Eilat

10/10 Excellent

Avi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, central place, good service, and great food. I will definitely come back again soon
Stayed 1 night in Jan 2024
Response from Orly Atedgi on 24 Mar 2024
Dear Guest, Thank you for choosing to stay at Dan Neptune Hotel Eilat. We were glad to receive your positive feedback. We will continue to do everything to give you a perfect hospitality experience on your next visit as well. Best regards, Guest Experience DepartmentDan Hotels Eilat

8/10 Good

Marina

Liked: Cleanliness, staff & service, room comfort
Rather old hotel, comfortable enough. Not too convenient exit to the beach or promenade
Stayed 3 nights in Jan 2024
Response from Orly Atedgi on 24 Mar 2024
Dear Guest, Thank you for choosing to stay at Dan Neptune Hotel Eilat. We were glad to receive your positive feedback. We will continue to do everything to give you a perfect hospitality experience on your next visit as well. Best regards, Guest Experiance Department Dan Hotels Eilat

10/10 Excellent

Baruch

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Orly Atedgi on 24 Mar 2024
Dear Guest, Thank you for choosing to stay at Dan Neptune Hotel Eilat. We were glad to receive your positive feedback. We will continue to do everything to give you a perfect hospitality experience on your next visit as well. Best regards, Guest Experience Department Dan Hotels Eilat

8/10 Good

Marc, Cincinnati

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 4 nights in Sep 2023
Response from Oliel Roni Dan Hotels on 1 Oct 2023
Dear Guest,Thank you for choosing Neptune Eilat and for taking the time to leave such positive feedback.We are happy that we met your expectations and that you experienced the quality hospitality we are known for. We look forward to welcoming you again soon.Best regards,

6/10 Okay

Thomas

Liked: Cleanliness, staff & service, amenities
Nice hotel and best suited for families. There where hundreds of kids there which cute but loud
Stayed 1 night in Sep 2023
Response from Shaked naim Dan Eilat on 10 Sept 2023
Dear GuestThank you for choosing Neptune Eilat and for taking the time to leave such positive feedback.We are happy that we met your expectations and that you experienced the quality hospitality we are known for.We look forward to welcoming you again soon.Best regards,

10/10 Excellent

Idit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel in eilat
Great hotel on the sea front, wonderful breakfast, nice pool and gym. We had a wonderful vacation!
Stayed 1 night in Aug 2023
Response from Shaked naim Dan Eilat on 16 Aug 2023
Dear GuestThank you for choosing Eilat and for taking the time to leave such positive feedback.We are happy that we met your expectations and that you experienced the quality hospitality we are known for.We look forward to welcoming you again soon.Best regards,

8/10 Good

Anastasia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very unique and pleasing hotel
Stayed 1 night in Jul 2023
Response from Shaked naim Dan Eilat on 16 Jul 2023
Dear GuestThank you for choosing Dan Eilat and for taking the time to leave such positive feedback.We are happy that we met your expectations and that you experienced the quality hospitality we are known for.We look forward to welcoming you again soon.Best regards,

6/10 Okay

Adi

Travelled with family
Disliked: Cleanliness
Stayed 4 nights in Jun 2023
Response from Shaked naim Dan Eilat on 22 Jun 2023
Dear GuestThank you for choosing to stay at Neptune Eilat.We received your feedback. Our goal is the comfort and enjoyment of our guests and we sincerely regret those occasions when this is not achieved.We look forward to hosting you and your family again and we will do our utmost to make your future vacation enjoyable.Best regards,

10/10 Excellent

Ofer

Stayed 1 night in Jun 2023
Response from Shaked naim Dan Eilat on 14 Jun 2023
Dear GuestThank you for choosing Neptune Eilat and for taking the time to leave such positive feedback.We are happy that we met your expectations and that you experienced the quality hospitality we are known for.We look forward to welcoming you again soon.Best regards,

10/10 Excellent

Omar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
This stay change my mind about hotels in eilat , it was magnificent
Stayed 1 night in May 2023
Response from Best regards, Shaked naim Dan Eilat on 14 May 2023
Dear GuestThank you for choosing Neptune Eilat and for taking the time to leave such positive feedback.We are happy that we met your expectations and that you experienced the quality hospitality we are known for.We look forward to welcoming you again soon.

10/10 Excellent

vladimir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best seaI experience, very close to beach , board walk, quiet and safe
Stayed 4 nights in Apr 2023
Response from Shaked naim Dan Eilat on 7 May 2023
Dear Vladimir,Thank you for choosing Neptune Eilat and for taking the time to leave such positive feedback.We are happy that we met your expectations and that you experienced the quality hospitality we are known for.We look forward to welcoming you again soon.Best regards,

2/10 Terrible

Yekutiel

Disliked: Staff & service
noisy weekend
Very noisy
Stayed 3 nights in Apr 2023
Response from Alice Genislav on 1 May 2023
Dear Guest,It was a pleasure to host you.We at Neptune Eilat are very attentive to our guests at any time and if you faced a specific case that did not match your expectations, the staff would have been happy to fulfill your needs.

4/10 Poor

Gil

Stayed 3 nights in Apr 2023
Response from ירדן מילמן-הנהלת המלון. on 13 Apr 2023
גיל שלום,תודה רבה שהקדשת מזמנך לדירוג המלון.צר לנו לקבל ציון נמוך, נשמח באם תתני לנו הזדמנות נוספת לתקן חוויה זו.בברכה,

10/10 Excellent

eli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from ירדן מילמן-הנהלת המלון. on 9 Apr 2023
אלי שלום,תודה רבה שהקדשת מזמנך לדירוג המלון.נשמח לשוב ולארח אותך גם בעתיד.בברכה,ירדן מילמן-הנהלת המלון.

10/10 Excellent

mary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Prompt to take care of our concerns.
Stayed 2 nights in Mar 2023
Response from Oliel Roni Guest Experience Department Dan Eilat on 5 May 2024
Dear Guest,Thank you for choosing Neptune Eilat.We appreciate that you took time to send us your positive feedback.We hope to see you again on your next vacation.Best regards,

6/10 Okay

Helene

Travelled with group
Liked: Cleanliness, staff & service
The room I booked was half the size os the photo on Expedia. the hotel had no activities for guests, the second day was raining and there was nothing to entertain the guests, most were sitting around in the lobby.
Stayed 2 nights in Mar 2023
Response from Oliel Roni Guest Experience Department Dan Hotels on 5 May 2024
Dear Guest, Thank you for choosing to stay at Neptune Eilat Hotel. Your feedback is important to us.Please contact us at 08-6363197 or email roni.oliel@danhotels.com for further treatment.Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from ירדן מילמן-הנהלת המלון. on 23 Feb 2023
שלום רב,תודה רבה שהקדשת מזמנך לדירוג המלון.נשמח לשוב ולארח אותך גם בעתיד.בברכה,

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast best ever in Israel !
Stayed 3 nights in Dec 2022
Response from Yarden Milman on 18 Dec 2022
Dear Jonathan,Thank you We're so happy you enjoyed all the hotel amenities and services and we looking forward to welcome you back again soon. Best regards,

10/10 Excellent

iris

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The location and the breakfast were amazing
Stayed 1 night in Dec 2022
Response from Yarden Milman on 20 Dec 2022
Dear Iris,Thank you We're so happy you enjoyed all the hotel amenities and services and we looking forward to welcome you back again soon. Best regards,

10/10 Excellent

Igor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean room. Walking distance to the beach. Restaurant and pool buffet have large menus. Nice night life right around the corner.
Response from Yarden Milman on 9 Nov 2022
Dear Igor,Thank you We're so happy you enjoyed all the hotel amenities and services and we looking forward to welcome you back again soon. Best regards,

6/10 Okay

Naomi

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was pleasant, but the hotel wasn’t clean and it felt like it needed a good update. Location was nice.
Stayed 2 nights in Oct 2022
Response from Alice Genislav on 31 Oct 2022
Dear Guest,It was a pleasure to host you.We at Neptune Eilat are very attentive to our guests at any time and if you faced a specific case that did not match your expectations, the staff would have been happy to fulfill your needs. Looking forward to providing you with a better experience next time,With Regards,

4/10 Poor

Steven

Travelled with partner, Travelled with group
Disliked: Staff & service
Large, very noisy property - with thumping sound till early morning hours from pool area. In need of a few more and larger elevators. Small bathrooms. Spartan room. Very crowded and boisterous breakfast dining area but hotel did provide a large and tasty breakfast to go for our Petra trip. Free parking “if available” - very limited lot. After a prolonged song and dance was offered parking in a dirt lot - 10 minute walk- but could not guarantee that we would not get a parking ticket. Overall, would not return.
Stayed 2 nights in Oct 2022
Response from Alice Genislav on 31 Oct 2022
Dear Guest,It was a pleasure to host you.We at Neptune Eilat are very attentive to our guests at any time and if you faced a specific case that did not match your expectations, the staff would have been happy to fulfill your needs. Looking forward to providing you with a better experience next time,With Regards,

8/10 Good

Keren

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Oct 2022
Response from Hotel Management on 16 Oct 2022
Dear Guest,Thank you for sharing your experiences of our hotel with other travelers. We’re so happy you enjoyed your stay at Neptune Eilat Hotel. It is always our aim to provide our guests with the best experiences.We'll be looking forward to welcome you back again soon. Best Regards,

10/10 Excellent

Lydia and Pablo

Stayed 1 night in Oct 2022
Response from Hotel Management on 16 Oct 2022
Dear Guest,Thank you for sharing your experiences of our hotel with other travelers. We’re so happy you enjoyed your stay at Neptune Eilat Hotel. It is always our aim to provide our guests with the best experiences.We'll be looking forward to welcome you back again soon. Best Regards,

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very close to the beach strip, and extremely convenient to the city buses that can take you directly to the Dolphin and Coral Reef beach…definitely get a Rav Card to save money by avoiding taxis. The lobby was clean, and the breakfasts were plentiful…maybe not as gourmet as some of the other hotels during my Israel trip, but plenty of options to keep you satisfied; I did love the custom espressos. Their swimming pool seemed to be the absolute best pool compared to the other hotel properties with comfortable lounges and it was very well shaded. My room had a sweet balcony overlooking the pool and Red Sea, and it was great for enjoying an evening glass of wine. The rooms are well equipped with all the standard features…coffee machine and kettle - which is great for tea drinkers. The bathroom was cozy and clean. Even though my children are now young adults, it seemed that they catered to families and small children - it’s always a joy to see happy children, and this could be a great environment to take your family.
Stayed 3 nights in Sep 2022
Response from Yarden Milman on 11 Oct 2022
Dear Jessica,Thank you We're so happy you enjoyed all the hotel amenities and services and we looking forward to welcome you back again soon. Best regards,

10/10 Excellent

Lydia and Pablo

Stayed 1 night in Oct 2022
Response from ירדן מילמן-הנהלת המלון. on 6 Oct 2022
Dקשר LטגןשתThank you We're so happy you enjoyed all the hotel amenities and services and we looking forward to welcome you back again soon. Best regards,

10/10 Excellent

Batsheva

Stayed 1 night in Sep 2022
Response from ירדן מילמן- הנהלת המלון. on 2 Oct 2022
תודה רבה שהקדשת מזמנך לדירוג המלון וכתיבת המשוב.אנו שמחים לקרוא שנהנית להתארח במלון "נפטון אילת"נשמח לראותך בין אורחינו החוזרים גם בעתיד.בברכה,ירדן מילמן- הנהלת המלון.

10/10 Excellent

Shahar

Stayed 3 nights in Sep 2022
Response from ירדן מילמן-הנהלת המלון. on 2 Oct 2022
תודה רבה שהקדשת מזמנך לדירוג המלון וכתיבת המשוב.אנו שמחים לקרוא שנהנית להתארח במלון "נפטון אילת"נשמח לראותך בין אורחינו החוזרים גם בעתיד.בברכה,

2/10 Terrible

Leslie

Travelled with family
Disliked: Staff & service
Checked in and was given a room that was not what I ordered. Staff had to be called to separate the beds. Maintenance had to be called to get air conditioning to work. Ants had to be sprayed in bathroom which left us with an unpleasant smell..
Stayed 2 nights in Aug 2022
Response from Yarden Milman on 18 Sept 2022
Dear Leslie,Dear Guest,Thank you for taking the time to share your thoughts following your stay at Neptune Eilat. Throughout the hotel, it is our constant aim to ensure the highest standards in all areas.we have taken on board your comments in a bid to ensure of a better experience all round for all our guests.we looking forward to welcome you back again soon. Best regards

2/10 Terrible

Smadar

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nightmare vacation
We took 6 rooms expecting a fun vacation and in the end we experienced a nightmare of freedom. Dirty rooms, toilets and bathroom as if being in field conditions is really disgusting. At every meal we had hair in the food and when we turned around we didn't do anything about it, we were told that it fell on the guests which is absolutely not true. The day before departure, half of the guests caught a virus of diarrhea, vomiting and fever and some of them had to go to medical treatment before to receive an infusion. I asked at the counter to speak to the person in charge and when he didn't I left a phone call more than once and until this moment they didn't get back to me, so tell me what kind of vacation is this? What is certain is that we will definitely not pass and give up everything that we experienced at your place
Stayed 3 nights in Aug 2022
Response from Hotel Management on 7 Sept 2022
Dear Guest,It was a pleasure to host you.We at Neptune Eilat are very attentive to our guests at any time and if you faced a specific case that did not match your expectations, the staff would have been happy to fulfill your needs. Looking forward to providing you with a better experience next time,With Regards

10/10 Excellent

LIZA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Yarden Milman on 30 Aug 2022
Dear Liza,Thank you We're so happy you enjoyed all the hotel amenities and services and we looking forward to welcome you back again soon. Best regards,Yarden Milman.

10/10 Excellent

itay

Stayed 2 nights in Aug 2022
Response from ירדן מילמן-הנהלת המלון. on 30 Aug 2022
איתי שלום,תודה רבה שהקדשת מזמנך לדירוג המלון .נשמח לראותך בין אורחינו החוזרים גם בעתיד.בברכה,ירדן מילמן- הנהלת המלון.

8/10 Good

Eliyahu, Petach Tikva

Business traveller
Liked: Cleanliness, staff & service
As one of the oldest hotels in Eilat it's maintained very well and the renovate made it looks good
Stayed 1 night in Aug 2022
Response from Yarden Milman on 15 Aug 2022
Dear Eliyahu, Thank you We're so happy you enjoyed all the hotel amenities and services and we looking forward to welcome you back again soon. Best regards,

10/10 Excellent

Vladislav

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The breakfast is very good. The service was really nice and friendly. We liked the baclcony view. The hotel was clean,nice and organized!
Stayed 1 night in Jul 2022
Response from Yarden Milman on 2 Aug 2022
Dear Vladislav, Thank you We're so happy you enjoyed all the hotel amenities and services and we looking forward to welcome you back again soon. Best regards, Yarden Milman.

4/10 Poor

Alexander

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Extremely negative check-in experience! The hotel front desk clerk (Sinay) was very unwelcoming and rude, and made us feel very disrespected. He even blamed Expedia when our room wasn't ready an hour after the advertised check-in time. While the hotel itself was decent - we will not return to a business that made us feel like they are doing us a favor for staying there.
Stayed 1 night in Jun 2022
Response from Yarden Milman on 28 Jun 2022
Dear Guest, It was a pleasure to host you. We at Neptune Eilat are very attentive to our guests at any time and if you faced a specific case that did not match your expectations, the staff would have been happy to fulfill your needs. Best Regards,

10/10 Excellent

efrat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2022
Response from ירדן מילמן-הנהלת המלון. on 23 Jun 2022
אפרת שלום, תודה רבה שהקדשת מזמנך לדירוג המלון . אנו שמחים לקרוא שנהנית להתארח במלון "נפטון אילת" נשמח לראותך בין אורחינו החוזרים גם בעתיד. בברכה, ירדן מילמן- הנהלת המלון.

10/10 Excellent

Julie

Travelled with family
Liked: Staff & service, property conditions & facilities
The location in Eilat was good. We also thought the breakfast was delicious. The best part of our stay was the help we received from RawanA, who spent hours helping us book an online flight from Eilat to Tel Aviv after our 3-day trip to Petra and Wadi Rum camp in Jordan. What should have been simple was quite complicated, and Rawan helped us over many days. She is a treasure and we couldn’t have done it without her.
Stayed 1 night in Jun 2022
Response from Yarden Milman on 23 Jun 2022
Dear Julia, Thank you We're so happy you enjoyed all the hotel amenities and services and we looking forward to welcome you back again soon. Best regards, Yarden Milman.

8/10 Good

maxim

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
The room was not cleaning , There was a lot of dust in the room that was not cleaned, The pool is very clean and cleaned all the time, the food is excellent and there is a great selection
Stayed 1 night in Jun 2022
Response from Yarden Milman on 15 Jun 2022
Dear Maxim, Thank you for taking the time to share your thoughts following your stay at Neptune Eilat. Throughout the hotel, it is our constant aim to ensure the highest standards in all areas. we have taken on board your comments in a bid to ensure of a better experience all round for all our guests. we looking forward to welcome you back again soon. Best regards

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very responsive staff, great amenities, delicious breakfast, very enjoyable stay. Perfect location. Only parking was a bit challenging. Highly recommend this hotel.
Stayed 1 night in May 2022
Response from Yarden Milman on 12 Jun 2022
Dear Deborah, Thank you We're so happy you enjoyed all the hotel amenities and services and we looking forward to welcome you back again soon. Best regards, Yarden Milman.

10/10 Excellent

Yaacov

Stayed 2 nights in May 2022
Response from ירדן מילמן-הנהלת המלון. on 22 May 2022
יעקב שלום, תודה רבה שהקדשת מזמנך לדירוג המלון. נשמח לשוב ולארח אותך לשביעות רצונך המלאה גם בעתיד. בברכה,

10/10 Excellent

ANNETTE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice front office staff.
Stayed 1 night in May 2022
Response from Yarden Milman on 15 May 2022
Dear Annette, Thank you We're so happy you enjoyed all the hotel amenities and services and we looking forward to welcome you back again soon. Best regards

6/10 Okay

Mohamed

Stayed 2 nights in May 2022

2/10 Terrible

Jacob

Stayed 2 nights in Apr 2022

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property everything was great , old style needs to be remodeled
Stayed 2 nights in Apr 2022
Response from Yarden Milman on 2 May 2022
Dear Keren, Thank you We're so happy you enjoyed all the hotel amenities and services and we looking forward to welcome you back again soon. Best regards

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good location and nice pool, but the room are outdated and need some work. It was very clean and well maintained, but peeling doors and broken toilet buttons just don't leave the best feeling. The staff was very nice and professional. Note that the beach opposite the hotel is closed by the city for renovation, so you're sent to the Dan beach, a 10 minutes walk away, if you want sunbeds and umbrellas (very nice beach though)
Stayed 2 nights in Apr 2022
Response from Yarden Milman on 2 May 2022
Dear Guest, Dear Guest Thank you for taking the time to share your comments. It is always a regret when A guest leaves anything less than 100% satisfied so we are sorry to hear that we fell short of delighting you on this occasion. we have taken on board your comments in a bid to ensure of a better experience all round for all our guests. We hope to have another opportunity to welcome you back when we can provide a renewed and improved impression. Best regards,

10/10 Excellent

Eyal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money !
Very good ....food was good and tasty ...the room was big enough for 4 people service was great
Stayed 2 nights in Apr 2022
Response from Yarden Milman on 2 May 2022
Dear Eyal, Thank you We're so happy you enjoyed all the hotel amenities and services and we looking forward to welcome you back again soon. Best regards

10/10 Excellent

Meira

Stayed 2 nights in Mar 2022
Response from Yarden Milman on 2 May 2022
Dear Meira, Thank you We're so happy you enjoyed all the hotel amenities and services and we looking forward to welcome you back again soon. Best regards

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022
Response from Orly Atedgi on 26 Mar 2024
Dear Guest, Thank you for choosing to stay at Dan Neptune Hotel Eilat. We were glad to receive your positive feedback. We will continue to do everything to give you a perfect hospitality experience on your next visit as well. Best regards ,