Free daily full breakfast
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Reviews of Comfort Inn And Suites Edson

2.5 out of 5
Comfort Inn And Suites Edson
5517 4th Avenue, Edson, AB

Reviews

8.8

Excellent

Rating 10 - Excellent. 174 out of 347 reviews" "
Rating 8 - Good. 144 out of 347 reviews" "
Rating 6 - Okay. 18 out of 347 reviews" "
Rating 4 - Poor. 6 out of 347 reviews" "
Rating 2 - Terrible. 5 out of 347 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Frelan

Liked: Cleanliness, staff & service, property conditions & facilities
Not a fancy property but check in was very pleasant as the front desk clerk was engaging. Lots of restaurants within walking distance. Like that room fan runs constantly as I like the white noise. The
Stayed 1 night in May 2024
Response from Balram on 7 May 2024
Dear Frelan, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Guests were parking in non parking stalls blocking the roadway out to the main street.
Stayed 2 nights in Apr 2024
Response from Balram on 7 May 2024
Dear Donna, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and sorry for inconvenience, We will take care of this. we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

CATHY

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff friendly...good breakfast
Stayed 1 night in Apr 2024
Response from Balram on 23 Apr 2024
Dear Cathy, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

Perry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly staff. Breakfast was nothing to write home about. A few cheese omelet pieces & 8 sausages when i came down at 7:15. No hashbrowns. Mattress was poor. Room temp easy to control. Door lock took several attempts before it would activate the tumbler.
Stayed 2 nights in Mar 2024
Response from Balram on 16 Apr 2024
Dear Perry, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and sorry for the inconvenience, we update our breakfast and add scramble eggs, French toast, croissant, Bagels Etc. we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities
Easy checkin… clean room!
Stayed 1 night in Feb 2024
Response from Balram on 11 Mar 2024
Dear David, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

mitch

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff, pleasant and helpful. clean comfortable rooms, would recommend to anyone travelling through.
Stayed 1 night in Sep 2023
Response from Balram on 7 Nov 2023
Dear Mitch, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Ed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Conveniently located. Great rates
Stayed 1 night in Aug 2023
Response from Balram on 5 Sept 2023
Dear Ed, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Kurtis

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Aug 2023
Response from Balram on 28 Aug 2023
Dear Kurtis, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Brian

Travelled with family and small children
Liked: Cleanliness, staff & service
.
Stayed 1 night in Aug 2023
Response from Balram on 28 Aug 2023
Dear Brian, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

OWEN, BIGGAR

Stayed 1 night in Jul 2023
Response from Balram on 28 Aug 2023
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Haden

Stayed 2 nights in Jul 2023
Response from Balram on 8 Aug 2023
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Danny, Grande Prairie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Balram on 8 Aug 2023
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

Dylan

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad service
Stayed 1 night in Jul 2023
Response from Balram on 10 Jul 2023
Dear Dylan, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the noise in the room. Your satisfaction is important to us.We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

8/10 Good

Baljinder

Stayed 1 night in Jul 2023
Response from Balram on 8 Aug 2023
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 Poor

Melinda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
This property was not really clean. There were crumbs on the counter and the bathroom had a dirty outside of the toilet as well there was dirt in the corners. The breakfast was very poor as well
Stayed 1 night in Jul 2023
Response from Balram on 7 Jul 2023
Dear Melinda, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Jeremy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful
Stayed 1 night in Jun 2023
Response from Balram on 7 Jul 2023
Dear Jeremy, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything as it says on the tin.
Everything as it should be. Apart from the single-use cutlet and crockery which is ridiculous. Save the planet. Can’t be that hard to but a dish-washer
Stayed 1 night in Jun 2023
Response from Balram on 7 Jul 2023
Dear Marianne, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Balram on 16 Jun 2023
Dear Dustin, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Balram on 30 May 2023
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Dave

Stayed 1 night in May 2023
Response from Balram on 16 Jun 2023
Dear Dave, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Rod

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were super friendly. Always had time to talk and seemed concerned that your needs were looked after.
Stayed 1 night in May 2023
Response from Balram on 30 May 2023
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Daniel

Stayed 1 night in Mar 2023

10/10 Excellent

Derek

Stayed 1 night in Jan 2023

8/10 Good

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2022

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything in the room was outstanding but actually look like you were at and in a high-end hotel
Stayed 1 night in Oct 2022

8/10 Good

Eric

Stayed 1 night in Aug 2022

10/10 Excellent

Vince

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Wa and friendly. This is the reason for their success in Edson.
Stayed 1 night in Aug 2022
Response from Balram on 6 Aug 2022
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff/owners are wonderful
Stayed 1 night in Aug 2022
Response from Balram on 6 Aug 2022
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have no complaints breakfast was good
Stayed 1 night in Jul 2022
Response from Balram on 4 Aug 2022
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Vaughn

Stayed 2 nights in Jul 2022
Response from Balram on 4 Aug 2022
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

Terrence

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I made the mistake of using Expedia and they booked me 2 rooms when i wanted a room with 2 beds in a room. That person cost me $200 extra. They should be FIRED. I will never use Expedia Ever again or Comfort Inn again. I am going to post this on my social media accounts. Your service SUCKS
Stayed 1 night in Jul 2022
Response from Balram on 9 Jul 2022
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and sorry for inconvenience, First I will let you know, your rooms was per paid by Expedia and this is hotel policy to take damage deposit and we released this hold after check the room. Second their are two room and both under separate names if you booked two duplicate rooms then it should be appear on same name. Third if you booked room, you should receive confirmation number which shows how many rooms you booked. and then you checked in late night and the hotel was sold out and we can were unable to sell the room. You should check first and inform us about this so we will figure out with Expedia and try to give this room to someone else. we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in staff were very friendly and very helpful. Good job!
Stayed 1 night in Jun 2022
Response from Balram on 9 Jul 2022
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Nitika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent place to live in. Staff is friendly and accommodating. Cleanliness was good. Overall a good experience.
Stayed 1 night in Jun 2022
Response from Balram on 18 Jun 2022
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Bin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is generally a very good place. Spacious room and everything is in good order.
Stayed 1 night in Jun 2022
Response from Balram on 11 Jun 2022
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Valerie

Stayed 1 night in Jun 2022
Response from Balram on 4 Jun 2022
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Brad

Stayed 2 nights in May 2022

8/10 Good

Clifford Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good spot
Just a quick overnight as part of a longer trip. Good value for the cost. Breakfast lunch bag was very good as we had a dead line to reach and we were able to eat as we drove.
Stayed 1 night in May 2022
Response from Balram on 11 Jun 2022
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Erin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2022
Response from Balram on 4 Jun 2022
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Balram on 6 May 2022
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 Poor

Lawrence

Business traveller
Liked: Staff & service
Disliked: Cleanliness
the room was clean except for the bathroom toilet
Stayed 1 night in Apr 2022
Response from Balram on 8 Apr 2022
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us Sorry for the inconvenience. I will update my Housekeeping supervisor to double-check all rooms. we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Family

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Very friendly staff and nice room though needed a better vacuum job, a few peanuts on the carpet. My room looked out onto the highway so was pretty loud with the window open. Use ear plugs to sleep. But I'll stay here again!
Stayed 3 nights in Feb 2022
Response from Balram on 6 Mar 2022
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were the only guests over Christmas, the staff onsite were very friendly and helpful. It was a billion degrees below zero but the room was warm and everything functioned.
Stayed 3 nights in Dec 2021
Response from Balram on 10 Feb 2022
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The free breakfast was inconvenient. Probably due to Covid restrictions. The hotel was really good and clean
Stayed 1 night in Nov 2021
Response from Balram on 8 Dec 2021
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Victoria

Travelled with family
Liked: Cleanliness, staff & service
Staff was great
Stayed 1 night in Nov 2021
Response from Balram on 8 Dec 2021
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Brent

Liked: Cleanliness, staff & service, room comfort
Staff was very friendly, one of the reasons I stayed was because of the “ full breakfast” thinking it would be a restaurant breakfast but it was a bagged lunch, not quite what I was expecting
Stayed 2 nights in Nov 2021
Response from Balram on 8 Dec 2021
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff was friendly, helpful. Room was nice and clean, the bedding and the bathroom.. Can hear the people walking upstairs which wasn't too much.... other than that was a good place to stay.
Stayed 1 night in Aug 2021
Response from Balram on 10 Sept 2021
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Water from the tap was sticky.
Stayed 1 night in Jul 2021
Response from Balram on 10 Sept 2021
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that Sorry for inconvenience, this is not hotel fault . All town water is like that. we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wish there was a swimming pool
Stayed 1 night in Jul 2021
Response from Balram on 10 Sept 2021
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Remi

Stayed 1 night in Jun 2021
Response from Balram on 10 Sept 2021
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!