BBQ/picnic Area

Reviews of Courtyard by Marriott Edmonton Downtown

3 out of 5
Courtyard by Marriott Edmonton Downtown
One Thornton Court, 99 Street & Jasper Avenue, Edmonton, AB

Reviews

8.2

Very good

Rating 10 - Excellent. 480 out of 1001 reviews" "
Rating 8 - Good. 278 out of 1001 reviews" "
Rating 6 - Okay. 127 out of 1001 reviews" "
Rating 4 - Poor. 55 out of 1001 reviews" "
Rating 2 - Terrible. 61 out of 1001 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel
Stayed 1 night in May 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in May 2024
Response from GM on 15 May 2024
Dear David, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Dounia Acimovic, GM

10/10 Excellent

Lora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hooks in the bathroom don’t hold up the towels very well, continually slipped off the hooks and fell on the floor. Would love to see the bathtubs back, was really hoping for that. Great staff at the front desk and the bar guys were excellent hosts!!
Stayed 2 nights in May 2024
Response from GM on 7 May 2024
Dear Lora, Our associates make sincere hospitality their priority. We appreciate hearing from you and are glad you enjoyed the level of service we provide. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. We look forward to seeing you upon your return to the area! Best, Dounia Acimovic, GM

8/10 Good

Lana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk manager was the best I have ever dealt with. Very nice LARGE room, most wonderful view of the river valley! Parking is an issue, needs to be some clear cut options for this and or train your staff to give a clear answer as to where and how much to park.
Stayed 1 night in May 2024
Response from GM on 7 May 2024
Dear Lana, We're glad to hear from you and appreciate your review. I'm delighted you enjoyed our spacious rooms, top-notch service, and river views. My apologies regarding the frustration about parking caused by the lack of communication by the staff; I have taken note. Sincere feedback like yours allows us to impact future guest experiences positively. Sincerely, Dounia Acimovic, GM

10/10 Excellent

Jennifer

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place for the convenience of downtown
Stayed 1 night in Apr 2024
Response from GM on 29 Apr 2024
Dear Jennifer, It’s nice to hear from you. We appreciate you choosing us, and I'm delighted to know your stay was pleasant. Thank you for taking the time to share your experience. We welcome the feedback and look forward to hosting you again. Best, Dounia Acimovic, GM

10/10 Excellent

Rebecca, County of Grande Prairie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Casey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 16 Apr 2024
Dear Casey, Thank you for your time reviewing our hotel; we appreciate your choosing us. We hope to provide you with a WOW experience upon your return to the area. Sincerely, Dounia Acimovic, GM

10/10 Excellent

Cal, Vernon

Liked: Cleanliness, staff & service, property conditions & facilities
Location is great, but cost of parking in Edmonton is ridiculous. I live in Vernon BC and parking at hotel/motels is still free.
Stayed 2 nights in Apr 2024
Response from GM on 15 Apr 2024
Dear Cal, We are so appreciative of your review. My sincere apologies for the frustration you experienced due to parking. In the Edmonton Downtown area, valet parking is the standard; it is convenient for our guests and still allows them access to their car 24 hours per day. We are glad to offer our guests one option without worrying about city limitations or towing. Thank you for taking the time to write and we look forward to seeing you again. Best, Dounia Acimovic

2/10 Terrible

Colby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 16 Apr 2024
Dear Colby, Thank you for staying with us and we appreciate your feedback. We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon. Sincerely, Dounia Acimovic, GM

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and comfy bed
Stayed 5 nights in Apr 2024
Response from GM on 10 Apr 2024
Dear Amanda, We love hearing that you had a great stay. It was our pleasure hosting you, and we look forward to your return. Thank you for choosing us. Best, Dounia Acimovic, GM

10/10 Excellent

Mike

Stayed 1 night in Apr 2024

6/10 Okay

Tarynne

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Our room had no hot water and the staff acted annoyed they had to help with this. The hotel itself is nice and we’ve stayed there many times. This was our first negative experience so that was disappointing. The area all over downtown has become dangerous. So can’t fault the hotel for that.
Stayed 2 nights in Feb 2024
Response from GM on 25 Mar 2024
Dear Tarynne, We always strive to leave a lasting impression, so I apologize that your recent experience with us was just okay. However, your feedback is highly appreciated as it helps us identify our strengths and weaknesses and, ultimately, improve our services. Thank you for being a return guest and taking the time to share your review with us. Sincerely, Dounia Acimovic, GM

8/10 Good

Lacey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, river view was pretty. Room was a little small. Shower had a strange set up. Be nice if both shower doors slid open
Stayed 2 nights in Mar 2024
Response from GM on 19 Mar 2024
Dear Lacey, We are so glad to have had the opportunity to host you! Your kind feedback and positive review mean the world to us. We would love to welcome you back anytime you find yourself in the area. Best, Dounia Acimovic, GM

10/10 Excellent

gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Great view, nice room
Stayed 1 night in Mar 2024
Response from GM on 19 Mar 2024
Dear gordon, We sincerely appreciate your thoughtful review and are thrilled to hear that your stay was enjoyable. Your kind words mean the world to us and we warmly invite you to return for another wonderful experience. Thank you! Best, Dounia Acimovic, GM

10/10 Excellent

Crystal

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff!
Stayed 1 night in Mar 2024
Response from GM on 18 Mar 2024
Dear Crystal, Thank you for reviewing and recommending our hotel and associates. I'm pleased to hear that our staff's friendly service exceeded your expectations and made for a truly fantastic experience. Our team works hard to provide a remarkable stay. I will share your kind feedback. Best, Dounia Acimovic, GM

6/10 Okay

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 19 Mar 2024
Dear Melissa, Thank you for choosing to stay with us and for providing your valuable feedback. We hope to have the opportunity to impress on a return visit. Sincerely, Dounia Acimovic, GM

2/10 Terrible

Verified traveller

Stayed 1 night in Mar 2024
Response from GM on 6 Apr 2024
Dear Kirby, Thank you for choosing us. Our goal is to exceed our guest's expectations, so I regret that you did not enjoy your visit. We appreciate the feedback and hope to serve you better in the future. Sincerely, Dounia Acimovic, GM

6/10 Okay

Andrew

Stayed 2 nights in Mar 2024
Response from GM on 3 Apr 2024
Dear Andrew, Thank you for your time reviewing our hotel; we appreciate your choosing us. We hope to provide you with a WOW experience upon your return to the area. Sincerely, Dounia Acimovic, GM

8/10 Good

Tyra

Liked: Cleanliness, staff & service
Amazing service and property. Only concern was temperature. Room started at 24c and despite turning cool on high, the room only got down to 21c which was still too warm.
Stayed 1 night in Mar 2024
Response from GM on 10 Mar 2024
Dear Tyra, We are happy to hear that the hotel and staff exceeded your expectations. I am sorry that other aspects of your stay, mainly the temperature in your room, didn't measure up. Thank you for sharing your feedback; it helps us see how we are doing and what we can improve. Please come again soon. Sincerely, Dounia Acimovic, GM

6/10 Okay

Evan

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Hotel was OK, nothing special. parking was an additional $50, didn't expect that. No continental breakfast. Over priced but maybe that's how all hotels in downtown Edmonton are.
Stayed 1 night in Mar 2024
Response from GM on 7 Mar 2024
Dear Evan, Thank you for choosing to stay at our Courtyard by Marriott. Although we are sorry you didn't find us a good value, we appreciate you taking the time to share your feedback with us. We value the opinions of our guests, both positive and negative, as they help us to improve our service. Once again, thank you for sharing your review with us. Sincerely, Dounia Acimovic, GM

10/10 Excellent

Li

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit issue with the air conditioning but staff brought an extra heater right away, otherwise all good Will stay again.
Stayed 1 night in Feb 2024
Response from GM on 5 Mar 2024
Dear Li, While it was not perfect, I am happy that your stay was pleasant. Thank you so much for your valuable feedback and for choosing our Courtyard by Marriott. We look forward to welcoming you back for a flawless experience in the future. Best, Dounia Acimovic, GM

4/10 Poor

Amber

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from GM on 2 Mar 2024
Dear Amber, It’s important to our entire team that all our visitors feel comfortable, so I’m very sorry that you did not enjoy your stay. We hope to serve you better should your travels bring you back to the area. Thank you for staying with us. Sincerely, Dounia Acimovic, GM

6/10 Okay

Simon

Liked: Staff & service
Disliked: Amenities
Very interesting how every single hotel I’ve been at gives you complimentary water bottles, but this one charges you 4$ per bottle, also parking is atrocious. Just an FYI if you decide to stay here!
Stayed 1 night in Feb 2024
Response from GM on 29 Feb 2024
Dear Simon, Our goal is to exceed our guests’ expectations, so I’m sorry that your stay was just okay. We appreciate your attention to reviewing our hotel, and we hope to impress upon your return to the area. Sincerely, Dounia Acimovic, GM

2/10 Terrible

Lexi

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from GM on 27 Feb 2024
Dear Lexi, I'm sorry you felt the need to rate us poorly. Our goal is to provide every guest with an exceptional stay, but unfortunately, we fell short in your case. Thank you for being our valued guest, and we hope to have the opportunity to serve you better on your next visit. Sincerely, Dounia Acimovic, GM

8/10 Good

Nadine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean property. Convenient for downtown events. Parking costs were unexpected and very high which I didn’t know about prior to my stay.
Stayed 1 night in Feb 2024
Response from GM on 27 Feb 2024
Dear Nadine, Thank you for your compliments and for choosing our Courtyard by Marriott. It is rewarding to hear that our convenient location and clean accommodations made for a good trip overall. We welcome the feedback, both positive and opportunities for improvement, as these foster change for future stays. Best, Dounia Acimovic, GM

8/10 Good

Karen

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Positives - The staff were very friendly and helpful! The location was very convenient to the Shaw Convention Centre. The valet parking was quick and easy. We asked for more cups in our room and they were brought up promptly. They kept our luggage in the back room as our conference was longer than our stay allowed us to stay in our hotel room - thanks. Negatives - The comforter had blood on it. The temperature in our room wouldn't work properly, as it was too hot. A maintenance man tried to fix it but to no avail. We were offered a different room but were already in our pajamas. Our toilet was clogged when we first got to our room. When a maintenance person was called, they came quickly and got it unclogged.
Stayed 2 nights in Feb 2024
Response from GM on 24 Feb 2024
Dear Karen, We are happy to hear from you and value your kind review. It is encouraging to know that you enjoyed our service, but I'm sorry for the maintenance issues you experienced. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. We appreciate being a part of your trip. Sincerely, Dounia Acimovic, GM

10/10 Excellent

Jithin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Devon

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Ideal location next to the ECC.
Stayed 2 nights in Feb 2024
Response from GM on 20 Feb 2024
Dear Devon, Our location is definitely one of the best attributes of our Courtyard, and I am glad it was a perfect fit for your stay. Thank you for your patronage and for taking the time to share your experience with this review. It was our pleasure to host you, and we hope to do so again. Best, Dounia Acimovic, GM

10/10 Excellent

Jhames

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great experience. The service at the front desk was excellent.
Stayed 1 night in Feb 2024
Response from GM on 19 Feb 2024
Dear Jhames, We strive to provide our guests with exceptional service that keeps them returning to our Courtyard by Marriott, so we hope you will be back. Thank you for your support! Best, Dounia Acimovic, GM

10/10 Excellent

Shelby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 1 night in Feb 2024
Response from GM on 18 Feb 2024
Dear Shelby,We are grateful for your kind rating. It thrills us to know that our team had a positive impact on your stay. It was a pleasure to have you as a guest, and we look forward to welcoming you back. Best, Dounia Acimovic GM

8/10 Good

Brenna

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff who checked me in was amazing. The early morning staff a little less friendly and feeling a bit judgemental. The room was very clean and well kept.
Stayed 2 nights in Feb 2024
Response from GM on 17 Feb 2024
Dear Brenna, Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and I’ve taken note of your comments regarding the lapse in service you encountered. We hope to see you back anytime you return to the area. Sincerely, Dounia Acimovic, GM

8/10 Good

Krista

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the view from the restaurant. Nice staff, clean. I’ll come back.
Stayed 2 nights in Feb 2024
Response from GM on 17 Feb 2024
Dear Krista, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and we look forward to your return. Best, Dounia Acimovic, GM

10/10 Excellent

Ellyn, Halkirk

Travelled with family, Business traveller
It truly is one of the best places to stay for Teachers Convention with the exception of downtown Edmonton and icky it has become.
Stayed 2 nights in Feb 2024
Response from GM on 17 Feb 2024
Dear Ellyn, We are very glad that you enjoyed your convention and appreciate your compliment. We hope to see you again, and thank you for staying with us. Best, Dounia Acimovic, GM

10/10 Excellent

Jana

Stayed 2 nights in Feb 2024

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Free Valet parking, super-close to convention centre. Wi-fi was so-so, rooms were a bit cramped. Beautiful view of the river valley from restaurant. Very friendly and helpful wait staff.
Stayed 2 nights in Feb 2024
Response from GM on 12 Feb 2024
Dear Bruce, We appreciate all compliments, but it is especially heartening when you praise our staff. They embody hospitality in every aspect of our hotel, making it a delightful place to stay. Your review is highly valued, and we look forward to welcoming you back soon. Best, Dounia Acimovic, GM

8/10 Good

Christine

Business traveller
Liked: Cleanliness, staff & service
Great location downtown
This hotel had the perfect location to attend our conference. We had a beautiful view of the river. It was quiet and we slept very well. But the room carpet is old and probably full of dust mites. We woke up with red and itchy eyes and runny noses.
Stayed 2 nights in Feb 2024
Response from GM on 12 Feb 2024
Dear Christine, Your feedback assists us in our mission to continuously improve our offerings and guest satisfaction, so we thank you for your time in reviewing our hotel. I’m happy to hear our location was exceptional for your travels. Thank you for your feedback regarding your room's carpet; I have taken note. On behalf of our entire team, I thank you for choosing Courtyard by Marriott. Please visit us again soon. Best, Dounia Acimovic, GM

10/10 Excellent

Lori

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The valet workers were incredible helpful when I had trouble with my car.
Stayed 1 night in Feb 2024
Response from GM on 10 Feb 2024
Dear Lori, We strive to provide stellar customer service, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know. Best, Dounia Acimovic, GM

10/10 Excellent

Mei

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and had a good view. The room is a little small but overall good. My only issue is that the menu for the hotel is limited and pricey. Mocktails are the same price as a regular drink. Which is crazy because more and more places are having non-alcoholic options for people who chose not to drink.
Stayed 2 nights in Feb 2024
Response from GM on 10 Feb 2024
Dear Mei, We are thrilled to hear that we provided you with a comfortable stay. Your sincere feedback, which includes successes and areas for improvement, helps guide our team, who strives to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Sincerely, Dounia Acimovic, GM

6/10 Okay

Ji

Stayed 1 night in Jan 2024
Response from GM on 8 Feb 2024
Dear Ji, Thank you for choosing us, but I’m sorry that we did not provide a more positive experience. We appreciate the feedback and hope to have the opportunity to leave you with a more favorable impression on a return visit. Sincerely, Dounia Acimovic, GM

8/10 Good

Manraj

Stayed 1 night in Feb 2024

10/10 Excellent

Leo

Stayed 1 night in Feb 2024
Response from GM on 8 Feb 2024
Dear Leo, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Dounia Acimovic, GM

8/10 Good

Jackson

Stayed 1 night in Jan 2024

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Service was very efficient and friendly.
Stayed 1 night in Jan 2024
Response from GM on 29 Jan 2024
Dear Rick, I am glad to know that you enjoyed your visit. Our staff members proudly represent our hotel, and that fact shines through daily. We value your feedback and your patronage. Whether your next trip here is for business or pleasure, I hope you will choose to stay with us again. Best, Dounia Acimovic, GM

8/10 Good

Barry

Travelled with group
Overnight parking prices are very high. It added another 45.00 to the cost of the stay.
Stayed 1 night in Jan 2024
Response from GM on 19 Jan 2024
Dear Barry, We appreciate you choosing Courtyard by Marriott and sharing your thoughts regarding your stay. Parking in the Edmonton Downtown area is valued at a premium and, unfortunately, all hotels in the area are subject to parking costs for the upkeep of the parking areas. We hope you will continue to stay downtown and choose our hotel when you do. Best, Dounia Acimovic, GM

10/10 Excellent

Chris

Stayed 2 nights in Jan 2024

10/10 Excellent

Kimberly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable & warm. Food is restaurant was great and the gym treadmills are brand new & top notch! Valet parking is the same as regular parking & worth the cost in cold weather.
Stayed 1 night in Jan 2024
Response from GM on 17 Jan 2024
Dear Kimberly, Comfortable. Warm. Top-notch. If our guests used only a few words to describe our Courtyard by Marriott, it would be fantastic to hear these were the words chosen. Thank you for your business and for sharing this great review. We look forward to being your hotel of choice anytime you return to the area. Best, Dounia Acimovic, GM

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Lee Ann

Stayed 1 night in Dec 2023
Response from GM on 13 Jan 2024
Dear Lee Ann,Our goal is to provide comfort to all our guests, so I regret that you did not enjoy your visit. We appreciate your taking the time to review our hotel and hope to better serve you upon your return to the area.Sincerely,Dounia AcimovicGeneral Manager

6/10 Okay

Viola

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 13 Dec 2023
Dear Viola, It was our pleasure hosting you, and we appreciate your time in reviewing our hotel. We hope to see you again upon your return to the area. Sincerely, Dounia Acimovic General Manager

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking is awkward
Stayed 2 nights in Dec 2023
Response from GM on 11 Dec 2023
Dear Robert, Thank you for your feedback. We want to make sure that we do the best job we can for you and all of our guests so your suggestions for improvement are appreciated. We appreciate you choosing our hotel and hope to welcome you back soon. Best, Dounia Acimovic General Manager