2/10
We arrived at 4:30 pm. Checking was anytime after 3. There was no parking and was told that nearest parking would be at least a 15 min walk. We had luggage and a guest with heart issue. We asked to see the room because the hotel desk area didn’t appear as the photos. The room had no been cleaned and rags and cleaner left in room. Bathroom was dirty. We said we couldn’t stay as this was not acceptable. We contacted Expedia. They contacted the manager who lied and said we never came to the hotel only called. That is not true. He would not refund our money. Very disappointed in both this Hotel and Expedia for not doing the right thing. It is not our fault that room was not cleaned and no parking except maybe at a public lots 15 minute walk away. Why lie? Very very poor business attitude towards their hotel conditions and their guests expectation.
Leah
Menginap 2 malam pada Jun 2025