Desk, iron/ironing board, free WiFi, bed sheets
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Reviews of Ballantrae Hotel

3 out of 5
Ballantrae Hotel
8-12 York Place, Edinburgh, Scotland

Reviews

7.4

Good

Rating 10 - Excellent. 109 out of 490 reviews" "
Rating 8 - Good. 211 out of 490 reviews" "
Rating 6 - Okay. 110 out of 490 reviews" "
Rating 4 - Poor. 42 out of 490 reviews" "
Rating 2 - Terrible. 18 out of 490 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

Reviews

4/10 Poor

Aziz

Disliked: Property conditions & facilities, room comfort
Not comfortable
Nice and clean room and good location. A lot of noise that you can hear all the movement from the room above, when they walk, take a shower etc... Overall not good for a long stay
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect position for bus station and tram stops literally down the road. No lifts so lots of stairs. Bed,room and bathroom clean. Clean towels and supplies of mini soaps,shower gels and shampoos etc. Continental breakfast good.
Stayed 2 nights in Feb 2020

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I have nothing good to say other than good location The room has not been cleaned, beds were made but smelt like they had been slept in. Bathroom was not cleaned, the shower had clearly just been used with splash marks on the inside and bathroom bin was full from the people the previous night
Stayed 1 night in Jan 2020

8/10 Good

James

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Christmas hols
Perfect location on York Place for tram to and from airport. Room was very spacious, clean and comfortable and continental breakfast was great start to our day.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall very nice . Staff could be more welcoming .
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The room was noisy at night
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019

8/10 Good

Nikki

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel, Great Location
I was slightly concerned about staying at the Ballantrae Hotel, from reading some of the reviews. However, I didn’t need to worry as it really was ok. The location was great, just a short walk to the shops and Christmas Market, and the tram stopped just down the road. All the receptionists were friendly and welcoming. The room was a decent size, nicely decorated and the beds were comfortable. The bathroom was clean and modern. The continental breakfast was as expected, and set us up for a day of walking. So all in all, I was very happy with the Ballantrae Hotel.
Stayed 2 nights in Nov 2019

4/10 Poor

Verified traveller

Stayed 1 night in Nov 2019

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location, nice people.
minor problems dealt with really quickly, - we were immediately offered another room in case the stairs would be a problem- (booked into the top room, which in Edinburgh can mean needing a sherpa) nice people, spacious rooms, recently fitted bathrooms.....great central location. didn't take breakfast option so can't comment.. hipster coffee across the road too tempting..
Stayed 2 nights in Nov 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very dirty. My heating did not work, so asked staff for help. They did not want to know. Ended up sleeping in cloths. Shower was filthy so did not want to use. I was told this was one of the best rooms if so one dread to think what the other rooms would be like
Stayed 1 night in Nov 2019

6/10 Okay

William

Liked: Staff & service, room comfort
Room
It was ok but room are a bit small but for the price i cant really moan . So apart from that it was good
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disapointing
Nice happy welcome from the check in desk but that was the end of the pleasantries. Although it does say that there is not a lift I didn't expect a climb of 71 steps to our room. Our room was in the attic and I had to bend over a lot due to the ceiling, especially when opening and closing thr window/curtains. I looked under the bed and found an old perfume bottle and an old McDonalds chip box. There was a pair of socks left in one of the drawers from a previous guest so quite clearly no one was cleaning properly. My partner found an old bra in the bathroom and the toilet was continuessly flowing making difficult to flush as the cistern couldn't fill up properly. The shower head was loose and kept sliding down the wall rail. The room was tidied up between days but only a quick once over. Nice people working there but not a nice place to stay. Good location but it doesn't make up from the condition of the hotel. We won't be going back again!
Stayed 2 nights in Nov 2019

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
A rat in my bedroom and a used confirm in the waste basket on check in
Stayed 1 night in Oct 2019

6/10 Okay

Steven

Disliked: Property conditions & facilities
The first thing you'll notice is there is NO LIFT. Really. And no one offered to help with the luggage. Second thing I didn't like was the after person needs to buy an iron. His shirt looked like he just crawled out of bed. On the last night the shirt looked even worse. Third Thing is NO IRON OR IRONING BOARD in room. It took 2 days to get one of each
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not far from city centre easy to get too,a bit too noisy on street level,
Stayed 1 night in Sep 2019

10/10 Excellent

Lucy, Florida

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great staff and local tips were great too.
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy, fungus all over the shower cubicle, furniture dated and falling apart. Got a king size and not a double. Costly at £220 per night, breakfast extra at £7.50 (cold buffet type). If we had booked in for more than the two nights, we would have requested a move if it were possible. Couldn’t have gone anywhere else because all August the Fringe is on. Wouldn’t recommend it to anyone else. No photos but it isn’t anything like the photos on the website.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes! Stay here! Great location on York Place. A couple blocks off popular Prince Street, but unless you’re a sound sleeper, you don’t want to stay on Prince Street. Quaint neighborhood bars and restaurants nearby. Close to Waverly train station but uphill part way so we took an Uber. Staff super accommodating and carried our bags up to room and stored for the day. Room was nicely appointed, crisp sheets, clean. I’d highly recommend staying there. PS: A wee bit tricky to find; on-building sign is not highly visible.
Stayed 1 night in Aug 2019

4/10 Poor

Petri

Business traveller
Disliked: Room comfort
So hot in the room, ineffective fan/ventilation.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2019

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Disliked: Staff & service, property conditions & facilities
We were given a room in the fourth floor without elevator. We are seniors and had to take the luggage up by ourselves. It was extremely difficult and even dangerous. Orbits need to doo something to alert senior people of this issues before we book, or allow to book those rooms that are only one floor up or down. It took a lot of the enjoyment of the visit to Edinburgh.
Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Location and the kindness of a female worker at check in. She was really nice and heloful.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property was in a good location near the tram line.
Stayed 4 nights in Jun 2019

4/10 Poor

Robert

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Convenient location close to train station, town center and historic castle. Rather old but unic in rooms and surrounding. Very spacious rooms, good breakfast and refurbished bathroom to high standard.
Stayed 2 nights in May 2019

6/10 Okay

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
I reserved ensuite, the the bath was not in the room. Otherwise it was fine, but wandering down the hall for a shower was not convenient.
Stayed 1 night in May 2019

6/10 Okay

Liv

Liked: Cleanliness, staff & service
Disliked: Room comfort
Uncomfortable bed, some street noise. Otherwise a good choice for that price & location.
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The bed had a weird bump as if the mattress was coming apart in the center. Otherwise all fine.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in May 2019

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel location is excellent: close to the bus station and the Portrait Gallery. The city centre and Waverley train station are only a short walk and there is a tram stop nearby. Although the hotel is on a main street, noise was not a problem. My room was below street level, so had very little natural light, but this was compensated for by the excellent lighting within the room, including a reading spotlight.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019

10/10 Excellent

Maybea, Monterrey, NL

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos hospedamos en un cuarto para 4 personas y quedamos gratamente sorprendidas. Es una habitación muy amplia (doble altura, 3 camas, 1 sofá, televisión, y un baño con ducha y bañera)... el desayuno estuvo bien, y la ubicación es excelente muy cercana a tiendas y transporte. Recomendable
Stayed 1 night in Apr 2019

2/10 Terrible

Vinit

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely stay.
Lovely spacious room with great en suite facilities. Thank you very much! Good central location, convenient for onward travel.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room with all needed amenities, bathrrom much nicer than expected. Check in/out easy.
Stayed 1 night in Mar 2019

4/10 Poor

Lauren, NYC, USA

Disliked: Cleanliness, amenities, property conditions & facilities
The outside looked nice and the price was cheap but it was not clean. Stains all over the floor. Sheets and blankets weren't their original color. Wifi password did not work and I confirmed it with the staff. Bathroom was fine. I just didn't feel very comfortable.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Bane, Tokyo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Walking distance of Waverly. No lift. Upper rooms are small.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
This hotel has a very convenient location. It is close to the train station and downtown. It has lots of historical charm.
Stayed 2 nights in Mar 2019

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

8/10 Good

Vivienne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Break
Had an enjoyable stay. The hotel is well located for exploring Edinburgh and quiet at night. Staff were very helpful and friendly. We a a good sized room, but it was a little tired looking. Although their is a lounge area it only seems to be used for serving breakfast, would be nice ito have had an area to sit and have a drink or coffee etc.
Stayed 2 nights in Mar 2019