Premium bedding, pillow-top beds, in-room safe, desk

Reviews of Apex Waterloo Place Hotel

4 out of 5
Apex Waterloo Place Hotel
23-27 Waterloo Place, Edinburgh, Scotland

Reviews

9.0

Wonderful

Rating 10 - Excellent. 674 out of 1045 reviews" "
Rating 8 - Good. 245 out of 1045 reviews" "
Rating 6 - Okay. 87 out of 1045 reviews" "
Rating 4 - Poor. 26 out of 1045 reviews" "
Rating 2 - Terrible. 13 out of 1045 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Vera

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to train station and most of all the major attractions
Stayed 3 nights in May 2024
Response from George Miliaras on 21 May 2024
Thank you for taking the time to share your feedback about your recent stay at Apex Waterloo Place Hotel. We are delighted to hear that you enjoyed our convenient location, which provided easy access to the train station and major attractions in Edinburgh.At Apex Waterloo Place Hotel, we strive to offer our guests a comfortable and convenient experience, and we are pleased to learn that our location met your expectations.If you have any further comments or if there is anything else we can assist you with, please feel free to reach out to us directly. We value your feedback and look forward to welcoming you back for another enjoyable stay in the future.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are super helpful and the property is well maintained. The in house spa is also excellent.
Stayed 4 nights in May 2024
Response from George Miliaras on 21 May 2024
Thank you for choosing to stay at Apex Waterloo Place Hotel and for sharing your positive feedback with us. We are delighted to hear that you found our staff to be super helpful and that you appreciated the well-maintained property.It's wonderful to know that you enjoyed our in-house spa and found it to be excellent. We strive to provide our guests with the highest level of service and amenities, and we are pleased that we met your expectations.We look forward to welcoming you back to Apex Waterloo Place Hotel for another exceptional stay. If there is anything else we can assist you with, please do not hesitate to contact us.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

8/10 Good

Daina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from George M on 21 May 2024
Thank you for choosing to stay at Apex Waterloo Place Hotel and for taking the time to share your feedback with us. We are pleased to hear that you had an enjoyable experience overall.Your feedback is valuable to us, and we will use it to continue improving our services and facilities. If there are any specific areas where you feel we can enhance your experience in the future, please don't hesitate to let us know.We hope to have the opportunity to welcome you back to Apex Waterloo Place Hotel in the future and provide you with an even better experience.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

KAYA C

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the heart of Old Town, this hotel was lovely and within walking distance of the beautiful sights and landmarks. We had an incredibly spacious room with a comfy bed, and the amenities were spectacular. Make sure to check out the pool and sauna after a long day of sightseeing!
Stayed 2 nights in May 2024
Response from George Miliaras on 21 May 2024
Thank you for choosing to stay at Apex Waterloo Place Hotel and for taking the time to share your wonderful experience with us. We are thrilled to hear that our hotel's central location in the heart of Old Town allowed you to explore the beautiful sights and landmarks of Edinburgh with ease.It brings us great pleasure to know that you enjoyed the spaciousness of your room, the comfort of the bed, and the spectacular amenities offered at our hotel. We are especially delighted that you had the opportunity to unwind in our pool and sauna after a long day of sightseeing.We hope to have the pleasure of welcoming you back to Apex Waterloo Place Hotel for another memorable stay. If there is anything further we can assist you with, please feel free to reach out to us.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

Stacey Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We couldn’t have picked a more conveniently located hotel. The Airlink bus pickup/ drop off was a few short blocks away as well as Waverly Station. The first stop for the Hop on/Hop off tour was directly across from the hotel. There were several great restaurants within easy walking distance. If you like Italian food don’t miss Mamma Roma. Another recommendation is Maker’s Mash! We enjoyed our breakfast in Elliot’s. The staff was very friendly. There was a cold buffet consisting of assorted cereals, fruits, cheeses, meats, yogurts and croissants, and on several days they had a hot buffet consisting of a traditional British breakfast. In addition to the buffet you were given an extensive menu to order from. We enjoyed the Eggs Benedict both traditional and Florentine, porridge, waffles and omelets. You can also ask for crispy bacon (American style). The shower was spacious and the water got hot immediately. The beds were extremely comfortable. We highly recommend the Apex Waterloo hotel!
Stayed 6 nights in May 2024
Response from Front Desk Duty Manager on 17 May 2024
Thank you for choosing to stay at Apex Waterloo Place Hotel and for taking the time to share such a wonderful review of your experience with us. We are thrilled to hear that you found our hotel to be conveniently located and that you enjoyed the various amenities and dining options we offer.It's fantastic to hear that you appreciated the proximity of our hotel to key transportation hubs and attractions, as well as the nearby dining options such as Mamma Roma and Maker's Mash. We're delighted that you enjoyed your breakfast experience at Elliot's and that our staff provided friendly service throughout your stay.We're especially pleased to hear that you found your room amenities, including the spacious shower and comfortable beds, to meet your expectations. Providing a comfortable and enjoyable stay for our guests is our top priority, and we're glad that we succeeded in this regard.Thank you once again for your kind words and recommendation. We look forward to welcoming you back to Apex Waterloo Place Hotel in the future for another fantastic stay. If there's anything else we can assist you with, please don't hesitate to reach out.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

Carol

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place and front desk staff. Had a room ready earlier than expected which was a really nice offer. Very clean, quiet , and well situated for the train and for exploring Edinburgh. Highly recommend.
Stayed 1 night in May 2024
Response from George Miliaras on 17 May 2024
Thank you for taking the time to rate your recent stay at Apex Waterloo Place Hotel. We are delighted to see that you had a wonderful experience, and we appreciate your positive rating of 5 out of 5.It's always a pleasure to receive such positive feedback from our guests, and we are thrilled to know that we met your expectations during your time with us.Should you have any further comments or if there is anything else we can assist you with, please feel free to reach out. We are here to ensure that your future stays are just as enjoyable.Thank you once again for choosing Apex Waterloo Place Hotel. We look forward to welcoming you back for another excellent stay in the future!Best regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from George Miliaras on 17 May 2024
Thank you for taking the time to rate your recent stay at Apex Waterloo Place Hotel. We are delighted to see that you had a wonderful experience, and we appreciate your positive rating of 5 out of 5.It's always a pleasure to receive such positive feedback from our guests, and we are thrilled to know that we met your expectations during your time with us.Should you have any further comments or if there is anything else we can assist you with, please feel free to reach out. We are here to ensure that your future stays are just as enjoyable.Thank you once again for choosing Apex Waterloo Place Hotel. We look forward to welcoming you back for another excellent stay in the future!Best regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

Karen, Pensacola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location. Caught the tour bus right across the street from the hotel. Easy to walk to other restaurants. Room service had the very best hamburger and fries. Breakfast was excellent. Loved the big bathtub! And so glad to have a room with air conditioning! Front desk and bar staff very helpful. Just a short walk to pick up rental car
Stayed 2 nights in May 2024
Response from Ourango. A on 16 May 2024
Thank you for your kind words about your recent stay with us at Apex Waterloo Place Hotel.We're thrilled to hear that you enjoyed our convenient central to explore Edinburgh City and our menus.We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future. If there's anything else we can assist you with, please feel free to reach out to us. Best regards, Ourango. A Night Manager Apex Waterloo Place Hotel

10/10 Excellent

Gaynor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely little hotel, within easy walking distance of everything; express bus to airport stops just across the street. Staff are friendly, helpful and considerate - the bartender even made me a hot toddy for my laryngitis!
Stayed 2 nights in May 2024
Response from George Miliaras on 14 May 2024
Thank you so much for your kind words and for taking the time to share your experience at Apex Waterloo Place Hotel!We're thrilled to hear that you enjoyed your stay with us and found our location convenient for exploring Edinburgh. It's fantastic to know that our staff went above and beyond to ensure you had a comfortable stay, including making you a hot toddy for your laryngitis! We always strive to provide exceptional service, and it's wonderful to see that reflected in your feedback.If there's anything else we can assist you with or if you plan to visit Edinburgh again in the future, please don't hesitate to let us know. We would love to welcome you back for another memorable stay!Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location with close proximity to dining, shopping and royal mile. Staff couldn’t have been nicer. Very friendly and helpful. Would definitely recommend.
Stayed 4 nights in May 2024
Response from George Miliaras on 13 May 2024
Thank you for your glowing review! We're delighted to hear that you enjoyed our prime location and found our staff to be friendly and helpful. Recommendations like yours mean a lot to us, and we truly appreciate your kind words. Should your travels bring you back to Edinburgh, we would be honored to welcome you again for another enjoyable stay.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

Issam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was amazing and super helpful
Stayed 1 night in May 2024
Response from George Miliaras on 10 May 2024
Thank you for your kind words about our staff at Apex Waterloo Place Hotel. We're delighted to hear that you found them amazing and super helpful during your stay. Providing exceptional service is our priority, and it's great to know that our team made your experience memorable.We hope to have the opportunity to welcome you back for another fantastic stay in the future.Best regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Hotel! Highly recommend a stay to anyone! It is a great spot right in the heart of Edinburgh! The staff was WONDERFUL! Check out Mitch in the Bar, he made me the BEST Cosmo I've ever had!
Stayed 2 nights in May 2024
Response from George Miliaras on 10 May 2024
Thank you for your glowing review of Apex Waterloo Place Hotel! We're thrilled to hear that you had an amazing experience during your stay and that you found our location convenient and our staff wonderful. We'll be sure to pass along your compliments to Mitch in the bar for making you the best Cosmo you've ever had!We appreciate your recommendation and hope to welcome you back for another wonderful stay in the heart of Edinburgh.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and comfortable. Helpful staff.
Stayed 2 nights in May 2024
Response from George Miliaras on 10 May 2024
Thank you for choosing to stay at Apex Waterloo Place Hotel and for sharing your feedback with us. We're pleased to hear that you found our hotel convenient and comfortable, and that our staff were helpful during your stay. Providing excellent service is important to us, and we're glad to know that our team members met your expectations.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with easy access to Old Town, The Royal Mile, etc. The only unexpected aspect as a room at street level- film over the windows for privacy and still light. The staff were helpful & friendly. Great breakfast options too
Stayed 2 nights in May 2024
Response from George Miliaras on 10 May 2024
Thank you for taking the time to share your experience at Apex Waterloo Place Hotel. We're glad to hear that you enjoyed our convenient location and found our staff helpful and friendly. We apologize for any inconvenience caused by the unexpected aspect of your room being at street level. Your feedback is valuable to us, and we will take it into consideration to improve our guests' experiences. We hope to have the pleasure of welcoming you back soon for another enjoyable stay.Best regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

ZHIHLI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent. Very good breakfast.
Stayed 4 nights in May 2024
Response from George Miliaras on 10 May 2024
Thank you for taking the time to share your feedback. We're pleased to hear that you enjoyed our excellent location and the delicious breakfast during your stay at Apex Waterloo Place Hotel. Your satisfaction is important to us, and we're glad that we could contribute to a positive experience. If you have any further comments or if there's anything else we can do to enhance your future visits, please don't hesitate to reach out. We look forward to welcoming you back soon!Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friends and I enjoyed our stay at Apex Waterloo. Staff is extremely friendly and helpful at all times which was the absolute best part of our stay. We enjoyed the Sana and pool after a long day of walking. This hotel is in the perfect location, everything is within walking distance!
Stayed 4 nights in Apr 2024
Response from George Miliaras on 7 May 2024
Thank you for choosing to stay at Apex Waterloo Place and for taking the time to share your experience with us. We're delighted to hear that you and your friends enjoyed your stay and that our staff's friendliness and helpfulness made a positive impression on you. It's wonderful to know that you were able to relax and unwind in our sauna and pool after exploring the city.We're pleased that our central location added to the convenience of your trip, allowing you to explore Edinburgh with ease.If there's anything else we can do to enhance your future stays with us, please don't hesitate to let us know. We look forward to welcoming you back on your next visit to the city!Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

Karina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very centrally located ( near Waverley Station) and ideal if you are visiting Edinburgh. We really liked our room and the hotel facilities are excellent, especially the swimming pool, sauna and steam room, which we often made use of after a day of sightseeing. The breakfast was high quality and generous. All the staff we met were very friendly and helpful. We really loved staying here and would recommend this hotel.
Stayed 3 nights in Mar 2024
Response from George Miliaras on 7 May 2024
Thank you for taking the time to share your wonderful experience at Apex Waterloo Place Hotel. We're delighted to hear that our central location, excellent facilities, and friendly staff made your stay memorable. It's fantastic to know that you enjoyed the comfort of your room and took advantage of our leisure facilities after a day of exploring Edinburgh. We strive to provide high-quality breakfast options to start your day right, and we're thrilled to hear that you found it generous and satisfying.Your recommendation means a lot to us, and we can't wait to welcome you back on your next visit to Edinburgh. If there's anything we can assist you with in the meantime, please feel free to reach out.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

8/10 Good

larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish they mention events happening in Edinburgh. The annual Beltane Festival was up the street when we were there and missed it.
Stayed 3 nights in Apr 2024
Response from George Miliaras on 7 May 2024
Thank you for your valuable feedback regarding your recent stay at Apex Waterloo Place Hotel. We're glad to hear that you enjoyed your time with us.We understand the importance of keeping our guests informed about local events and attractions. We apologize for any inconvenience caused by missing the annual Beltane Festival. We'll certainly take your suggestion on board and work on providing more information about events happening in Edinburgh to enhance our guests' experience.If there's anything else we can do to make your future stays more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon.Best regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

8/10 Good

Marilyn

Stayed 1 night in Apr 2024
Response from George M on 21 May 2024
Thank you for choosing to stay at Apex Waterloo Place Hotel and for taking the time to share your feedback with us. We are pleased to hear that you had an enjoyable experience overall.Your feedback is valuable to us, and we will use it to continue improving our services and facilities. If there are any specific areas where you feel we can enhance your experience in the future, please don't hesitate to let us know.We hope to have the opportunity to welcome you back to Apex Waterloo Place Hotel in the future and provide you with an even better experience.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

6/10 Okay

Dorothy

Travelled with group
Disliked: Staff & service, amenities
The staff were friendly but hopeless. With the exception of the night shift who were delightful
Stayed 3 nights in Mar 2024
Response from George Miliaras on 29 Apr 2024
Thank you for bringing your experience to our attention. We apologize for any inconvenience caused by the inconsistency in service you encountered during your stay. It's disheartening to hear that the level of service provided by our staff did not meet your expectations.We will address your feedback with our team to ensure that all members are delivering the high standard of service we strive for consistently. Your comments will be shared with the night shift team to recognize their exemplary service and to further motivate them.We appreciate your understanding and hope to have the opportunity to restore your confidence in our hotel on your next visit.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

Rae Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 2 nights in Apr 2024
Response from George Miliaras on 29 Apr 2024
Thank you for taking the time to share your feedback. We're delighted to hear that you found our hotel's location to be convenient for your stay.If there are any additional comments or suggestions you would like to share, please feel free to let us know. We value your input and strive to ensure that every aspect of your stay meets your expectations.We hope to welcome you back to Apex Waterloo Place Hotel in the near future.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

Yuen Yee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was friendly and efficient, and the hotel was well located, within easy walking distance from the main train station. The rooms were clean and specious, and very comfortable.
Stayed 1 night in Apr 2024
Response from George Miliaras on 29 Apr 2024
Thank you for sharing your experience at Apex Waterloo Place Hotel. We are delighted to hear that you found our staff to be friendly and efficient, and that you enjoyed our convenient location near the main train station. It's wonderful to know that you found your room to be clean, spacious, and comfortable.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

8/10 Good

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel within walking distance to everything. Staff was very nice. The only negative I have was that we requested wake up calls and either didn’t get it or was 20 mins late so set your alarm on your phone. I would highly recommend this hotel to anyone staying in Edinburgh.
Stayed 3 nights in Apr 2024
Response from George Miliaras on 28 Apr 2024
Thank you for sharing your experience with us, and we're delighted to hear that you enjoyed your stay at our hotel and found our location convenient and our staff welcoming.We sincerely apologize for any inconvenience caused by the delayed wake-up calls. Your feedback is invaluable, and we will address this issue with our team to ensure that we improve our wake-up call service for future guests. Your recommendation means a lot to us, and we truly appreciate your understanding and support.If there is anything else we can assist you with or if you plan to visit Edinburgh again in the future, please don't hesitate to reach out to us. We would love to welcome you back and ensure that you have a flawless stay with us.Thank you once again for choosing to stay at Apex Waterloo Place Hotel, and we look forward to the opportunity to host you again soon.Best regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! Walking distance from Calton Hill, Edinburgh Castle, and the Royal Mile.
Stayed 5 nights in Apr 2024
Response from George Miliaras on 27 Apr 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your stay at Apex Waterloo Place Hotel and found our property to be conveniently located within walking distance of Calton Hill, Edinburgh Castle, and the Royal Mile.Exploring Edinburgh's iconic landmarks from our hotel's doorstep is indeed a fantastic experience, and we're glad that you had the opportunity to do so.We hope to have the pleasure of welcoming you back for another memorable stay in the future. If there's anything more we can do to make your next visit even better, please feel free to let us know.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

Emma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and beautiful property! The staff is so welcoming and accommodating!
Stayed 4 nights in Apr 2024
Response from George Miliaras on 26 Apr 2024
Thank you for your wonderful feedback regarding your recent stay at Apex Waterloo Place Hotel. We are thrilled to hear that you enjoyed our excellent location and found our property beautiful. It’s especially gratifying to know that our staff made you feel welcome and were able to accommodate your needs effectively.We strive to make every guest's experience memorable, and your kind words are a delightful affirmation of our efforts. We look forward to welcoming you back soon for another enjoyable visit.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

6/10 Okay

Himesh, Romford

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
I would have rated higher but wasn't happy with the mould on the bathroom grouting. Whilst I could have complained I didn't want that to overshadow what ended being a fabulous trip to Edinburgh What was great - front desk staff were helpful and attentive. The hotel is situated in an excellent location. Close to a shopping mall, access to plenty of restaurants and bars, less than 5 mins walk to Waverley train station, Princess street, North Bridge and Carlton hill. Bus stops and the hop on & off bus opposite the hotel. We didn't try the breakfast at the hotel, so I cannot comment but there are plenty café's close to the hotel. Overall, enjoyed my stay but the bathroom needs maintenance.
Stayed 3 nights in Apr 2024
Response from George Miliaras on 26 Apr 2024
Thank you for taking the time to provide a detailed review of your stay at Apex Waterloo Place Hotel. We are delighted to hear that you had a fabulous trip to Edinburgh and appreciated our central location, the proximity to key attractions, and the attentive service from our front desk staff.However, we sincerely apologize for the issue with the mould in the bathroom grouting. We understand how important a clean and well-maintained bathroom is to the overall guest experience, and it's clear we fell short in this aspect. We appreciate you bringing this to our attention, and we will ensure that our housekeeping and maintenance teams address this immediately to prevent similar issues in the future.We are glad that this did not detract too much from your overall experience, and it's wonderful to know that you enjoyed your stay with us. We hope to have the opportunity to welcome you back in the future and provide you with a flawless experience that fully meets your expectations.Thank you again for choosing Apex Waterloo Place Hotel. We look forward to your next visit.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

Rocky

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed one night but was very friendly and very nice people the bar was great and staff were friendly and very helpful the free breakfast and free drink were also very nice would stay again
Stayed 1 night in Apr 2024
Response from George Miliaras on 26 Apr 2024
Thank you for sharing your experience from your recent stay at Apex Waterloo Place Hotel. We're delighted to hear that even during a brief visit, you found our staff friendly and helpful, and that you enjoyed the bar and the complimentary breakfast and drink. Our team strives to provide welcoming and attentive service to ensure every guest has a pleasant and memorable stay.We appreciate your kind words and are thrilled that you would choose to stay with us again. We look forward to welcomingyou back for another enjoyable visit. Whether it's for another quick trip or a longer stay, we're committed to making your experience delightful each time.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

2/10 Terrible

Pedro

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from George Miliaras on 14 May 2024
ChatGPTSubject: Apologies for Any InconvenienceDear [Guest],Thank you for taking the time to share your feedback with us. We sincerely apologize for any aspects of your stay that fell short of your expectations.Your feedback is invaluable to us as it helps us identify areas where we can improve our services. Rest assured, we take your comments seriously and will address them promptly to ensure a better experience for our future guests.If there's anything specific you would like to discuss or if there's anything we can do to make amends for any shortcomings during your stay, please feel free to reach out to us directly.Once again, we apologize for any inconvenience caused and thank you for bringing these matters to our attention.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

Ballari

Stayed 4 nights in Apr 2024
Response from George Miliaras on 14 May 2024
Thank you so much for your glowing review! We are thrilled to hear that you had a wonderful experience during your stay at Apex Waterloo Place Hotel.It's fantastic to know that you enjoyed our excellent location and that our staff provided friendly and helpful service throughout your visit. We strive to ensure that every guest feels welcome and well taken care of, so it's truly rewarding to receive such positive feedback.We appreciate your recommendation and look forward to welcoming you back for another memorable stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

Stewart, Winchester

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything so you can walk. Staff was very friendly and accommodating.
Stayed 2 nights in Apr 2024
Response from George Miliaras on 26 Apr 2024
Thank you for your positive feedback about your recent stay at Apex Waterloo Place Hotel. We are delighted to hear that you enjoyed our central location, making it easy for you to explore Edinburgh on foot. It's wonderful to know that our staff's friendliness and accommodating nature contributed positively to your experience.We strive to provide a welcoming and convenient base for our guests, and we're thrilled that we could enhance your visit. We look forward to welcoming you back soon for another enjoyable stay.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from George Miliaras on 26 Apr 2024
Thank you so much for your perfect rating of 5 out of 5! We are thrilled to know that you had an exceptional experience at Apex Waterloo Place Hotel. It's our highest priority to ensure that every aspect of your stay is enjoyable.We look forward to welcoming you back for another excellent visit.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

Daniel, Waukee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all around, friendly helpful staff. Slight delay at check in but smooth otherwise and very nice room with a bit of noise because of the location but nothing bad
Stayed 1 night in Apr 2024
Response from George Miliaras on 26 Apr 2024
Thank you for taking the time to share your feedback on your recent stay at Apex Waterloo Place Hotel. We're pleased to hear that you found the overall experience excellent and that our staff were friendly and helpful. We apologize for the slight delay at check-in and appreciate your understanding and patience as we worked to ensure everything was set for your stay.We're glad that the room met your expectations, and while our central location does come with some ambient noise, we're happy to hear it didn't significantly impact your comfort.We look forward to welcoming you back for another pleasant stay, striving to make your next visit even smoother from start to finish.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

KELLY

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Perfect location close to everything a visitor would want, food, transportation, sights. Only negative at all was a very cold and unwelcoming lobby.
Stayed 5 nights in Apr 2024
Response from George Miliaras on 23 Apr 2024
Thank you for your valuable feedback and for highlighting the positives of your stay at Apex Waterloo Place Hotel, such as our perfect location and great staff. We're delighted to hear that you found convenience in our proximity to local dining, transportation, and sights.We apologize for your experience with the lobby atmosphere. We strive to create a warm and welcoming environment for all our guests, and it seems we missed the mark in this area. Your feedback is crucial for us, and we will certainly look into how we can improve the ambiance to ensure it is as inviting as the rest of our services.Thank you once again for choosing Apex Waterloo Place Hotel. We hope to have another opportunity to welcome you back, providing a more comfortable and enjoyable overall experience.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location, very comfortable bed and top class furnishings and fit out. Even a room with a sea view! Great staff very helpful and welcoming. Lovely top quality bathroom lotions etc and great complimentary tea/ coffee, herbal and refreshments .
Stayed 2 nights in Apr 2024
Response from George Miliaras on 21 Apr 2024
Thank you for taking the time to share such a glowing review of your stay at Apex Waterloo Place Hotel. We are thrilled to hear that you enjoyed our fantastic location, the comfort of your bed, and the quality of our furnishings, including the delightful sea view from your room.It's wonderful to know that our staff made a significant positive impact on your visit with their helpfulness and welcoming nature. Additionally, we are glad that you appreciated the top-quality bathroom amenities and the variety of complimentary teas, coffee, and other refreshments.We strive to provide a memorable experience for each guest, and your feedback is a wonderful affirmation of our efforts. We look forward to welcoming you back soon for another enjoyable stay.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Desk Duty Manager on 21 Apr 2024
Thank you for your perfect rating of 5 out of 5! We're thrilled to know that your experience at Apex Waterloo Place Hotel met all your expectations. It's always our goal to provide outstanding service and a memorable stay.We look forward to welcoming you back for another excellent visit.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

Joseph

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are amazing, the pool facility is very nice. The showers do not get very warm- that’s my only complaint with this property
Stayed 4 nights in Apr 2024
Response from George Miliaras on 19 Apr 2024
Thank you for your feedback and for highlighting the amazing service provided by our staff and the quality of our pool facility at Apex Waterloo Place Hotel. We are delighted that these aspects of your stay were enjoyable.Regarding the issue with the shower temperature, we sincerely apologize for the inconvenience. Ensuring all aspects of our guest rooms function perfectly is important to us, and we appreciate you bringing this matter to our attention. I have relayed your feedback to our maintenance team to address and resolve the shower temperature issue promptly.We value your input as it helps us improve and ensure that future stays are completely satisfying for all our guests. We hope to welcome you back soon and provide an experience that is flawless in every respect.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

6/10 Okay

jennifer

Liked: Cleanliness
Comfy bed
Stayed 2 nights in Apr 2024
Response from George Miliaras on 19 Apr 2024
Thank you for your feedback. We're delighted to hear that you found the bed comfortable during your stay at Apex Waterloo Place Hotel. Our team works hard to ensure that every aspect of our guest's experience is relaxing and satisfying, and it's great to know that we succeeded in providing you with a comfortable sleep.We look forward to welcoming you back soon for another restful stay.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

8/10 Good

Dahee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from George Miliaras on 19 Apr 2024
Thank you for sharing your experience. We're pleased to hear that you had a good stay at Apex Waterloo Place Hotel. We strive to ensure every guest enjoys a comfortable and enjoyable visit, and your feedback is greatly appreciated.We hope to welcome you back soon and provide an even more exceptional experience.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

8/10 Good

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from George Miliaras on 10 May 2024
Thank you for your feedback regarding your recent stay at Apex Waterloo Place Hotel. We're glad to hear that you had a positive experience overall. If there are any specific areas where we can improve and earn that extra star for your next visit, please don't hesitate to let us know. We appreciate your support and hope to welcome you back soon.Best regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

Margatet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds and close to shopping and dining. Convinent to rail and bus system.
Stayed 2 nights in Apr 2024
Response from George Miliaras on 19 Apr 2024
Thank you for sharing your positive feedback about your stay at Apex Waterloo Place Hotel. We're thrilled to hear that you found the beds comfortable and enjoyed the convenience of our location near shopping, dining, and the local rail and bus systems. Our central location is indeed one of the highlights of staying with us, making it easier for our guests to explore Edinburgh and its attractions.We look forward to welcoming you back in the future for another pleasant and convenient experience.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

Faisal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Apr 2024
Response from George M on 17 Apr 2024
Thank you for your stay and your review.

10/10 Excellent

Arlene, Forfar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Staff were amazing, would highly recommend
Stayed 1 night in Apr 2024
Response from George Miliaras on 16 Apr 2024
Thank you for your kind words! We're thrilled to hear that you had an excellent experience at our hotel and that our staff made your stay memorable. Your recommendation means a lot to us, and we hope to have the pleasure of welcoming you back to Apex Waterloo Place Hotel in the future.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
This was our second time staying here while in Edinburgh. We love this hotel, clean, quiet and close to everything. The restaurant was better the last time we stayed but the hotel is excellent.
Stayed 5 nights in Apr 2024
Response from George Miliaras on 15 Apr 2024
Thank you for choosing to stay with us again during your visit to Edinburgh, and for taking the time to share your feedback. We're delighted to hear that you had another enjoyable experience with us and that you found our hotel clean, quiet, and conveniently located.We're sorry to hear that you found the restaurant experience to be better during your previous stay. Please rest assured that your feedback has been shared with our restaurant team to ensure that we maintain the high standards of service that our guests expect from us.We truly appreciate your continued loyalty and hope to have the pleasure of welcoming you back for another wonderful stay in the future. If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

Hakan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Special thanks to Irene who shipped our Airpod to our next hotel in London. Breakfast was superb. Best English breakfast
Stayed 2 nights in Apr 2024
Response from George Miliaras on 15 Apr 2024
Thank you for choosing to stay with us at Apex Waterloo Place Hotel and for sharing your feedback with us. We're thrilled to hear that you had a superb breakfast experience and that Irene provided exceptional service by ensuring your AirPods were shipped to your next destination in London.Your kind words have been passed along to Irene and the breakfast team, who will be delighted to hear that their efforts were appreciated.We look forward to welcoming you back for another memorable stay whenever your travels bring you to Edinburgh again.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

Andrew, Sudbury

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, great service, very friendly and helpful staff, clean, comfortable and a haven.
Stayed 2 nights in Apr 2024
Response from George Miliaras on 15 Apr 2024
Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay with us at Apex Waterloo Place Hotel. It's fantastic to know that you found our location excellent, our service top-notch, and our staff friendly and helpful.Providing a clean, comfortable haven for our guests is always our goal, and we're thrilled that we could meet your expectations in this regard.We appreciate your feedback and hope to have the pleasure of welcoming you back soon for another enjoyable stay.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

Antonia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An incredible team who let us use the facilities whilst we waited as we had arrived a few hours early for check in. They were then able to let us check in early allowing us to start our day in a relaxed and peaceful state knowing we didn’t need to worry about luggage or checking in. Rooms were wonderful, very spacious and we loved our rubber duck souvenir. Thank you to the wonderful team who made a holiday feel even better.
Stayed 2 nights in Apr 2024
Response from George Miliaras on 14 Apr 2024
Thank you so much for your kind words and for sharing your positive experience with us! We're thrilled to hear that our team went above and beyond to accommodate you and that you enjoyed the use of our facilities while waiting for check-in. It's wonderful to know that you found your room spacious and that you appreciated the little touches like our rubber duck souvenir.We strive to make every guest's stay as relaxing and enjoyable as possible, and it's rewarding to hear that we succeeded in making your holiday even better. We truly appreciate your feedback and hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

Brian

Liked: Cleanliness, amenities
I love Apex Waterloo hotel for its great rooms, cleanliness, friendliness and is right where I need it to be. They also upgrade your room when they can.
Stayed 1 night in Apr 2024
Response from George M on 13 Apr 2024
Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed your stay at Apex Waterloo Place Hotel and that our rooms, cleanliness, and friendly service met your expectations. Our team strives to provide exceptional hospitality and ensure our guests have a comfortable and memorable experience. We appreciate your kind words and look forward to welcoming you back for another wonderful stay in the future.Warm regards,George MFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

Ilya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from George Miliaras on 14 Apr 2024
Thank you for sharing your feedback! We're delighted to hear that you had a good stay with us. If there's anything specific you enjoyed or anything we can do to make your next stay even better, please feel free to let us know. We look forward to welcoming you back in the future!Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

ronald clyde

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and friendly service in all aspects. Beautiful room & convenient hotel. Delicious food & service in on site restaurant. Try the Belgian waffles with thick bacon & maple syrup.
Stayed 6 nights in Apr 2024
Response from George Miliaras on 16 Apr 2024
Thank you for sharing your wonderful feedback with us! We're thrilled to hear that you enjoyed your stay and that our team provided excellent and friendly service. It's great to know that you found our rooms beautiful and our hotel convenient. We're delighted that you enjoyed the delicious food and service at our on-site restaurant, especially the Belgian waffles with thick bacon and maple syrup – it sounds delicious!We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay soon.Best regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

8/10 Good

Geoffrey, Ashton-in-Makerfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at the Apex Waterloo on a number of occasions. Good location, nice facilities and staff are friendly and attentive.
Stayed 3 nights in Apr 2024
Response from George Miliaras on 13 Apr 2024
Thank you for your continued loyalty and for taking the time to share your experience with us! We're thrilled to hear that you enjoyed our good location, nice facilities, and friendly, attentive staff during your stays at the Apex Waterloo Place Hotel. Your feedback is greatly appreciated, and we look forward to welcoming you back for many more enjoyable visits in the future.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel