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"Very clean!"

"The hotel’s location was great and very convenient. However, the breakfast was disappointing—most of it tasted like frozen food, and even the ice cream tasted old. Our sheets had chocolate stains on them, and we had to request new ones, which wasn’t a great experience. One downside was that not all the slides were open at the same time. They rotate them, which was frustrating since we have kids in different age groups. It would have been much better if all the slides were open so everyone could enjoy them together. That said, the waterpark itself was very nice and enjoyable overall."

"Amazing place"

"Staff was excellent"

"Clean property nice stay for kids and family"

"My review pertains to an injury I sustained on the property & how it was handled by the desk clerk (Jessica) & property manager (Sally). After breakfast my husband & I used the hotel restrooms located outside the room where the breakfast was served. As I entered the stall, the door slowly closed behind me & my forearm made contact with the metal door latch, which was defective, with very sharp edges. As a result, a large piece of my skin was scraped completely back, leaving an open bleeding wound. We went to the office & asked Jessica if they had a first aid kit available & she told us that it was locked inside the manager's (Sally's) office. She offered me a white washcloth, which I declined because I didn't know how clean it was. She did not offer to get me help. She contacted their maintenance man, & I showed him the door latch defect. We returned later in the evening & it had not been fixed. This was on Sat., 4/18/26, & Med Check in Gatlinburg was closed. We purchased First Aid supplies at the grocery store. Jessica lied to the general manager, Sally, & said she offered me a bandaid & to call for help. She did neither of these things. Sally was incredibly defensive, made excuses, & questioned the validity of my First Aid expenses when I asked for reimbursement. Note that I didn't ask for the room charge to be comped, and was shocked that it was never offered. It was a terrible experience & I will never return to this hotel again. This is not how you treat your guests."

"The location and convenience of this hotel was enough to make me definitely book the same place again next time! It was perfect for a laid-back family vacation. My 9-year-old twins had the best time on the rides, there were plenty of great places to eat, and we loved the candy shop right below our room—the best part is that we NEVER had to get our car from valet!"

"Room very dirty. Cloth chair full of chips and chocolate. Carpet dirty in halls. "