Hotel Dekat East Franklin Open Space

"There was an overwhelming scent on arrival— like a combination of bad cologne and cleaning product. Our room was the same and windows could not be opened. The place is worn out and though generally clean, things like cracks in sink, sloppy caulking, and stained toilet made it feel dirty."

"The breakfast was pretty standard for that type of place but they had no fresh fruit and they ran out of coffee for about 10 minutes during breakfast so that was a bit disappointing"

"My husband,and I frequently stay at this property due to the close proximity of Mohegan Sun Arena. The shuttle service is TOP SHELF!! Though the prices this property charges are much higher than others, we bite the bullet ONLY FOR THE SHUTTLE SERVICE! Now, that being said I have a major problem with the OWNERS of this property! I had written a review a year ago or so. In my review I wrote commending an employee for their dedication, professionalism, and commitment to his employer. I suggested a...

"Utilities did not work. Breakfast was extremely limited."

"Great"

"i stayed in room 102 and the heater wasnt working"

"very poorly managed facility. they have a banquet hall and had a prom booked the night we stayed. they didn't tell us until we checked in and they said it wouldnt be too loud. it was extremely loud and we were on second floor directly above the hall. we were travelling with a 1 year old and baby couldn't sleep because all of the noise. we demanded a refund and left the hotel to find somewhere else. very inconsiderate and un professional. they could've told us prior to check in so we...

"."

"The restaurant bar closed before the normal time. The gym was upgraded but very tiny. Staff was nice. I would book again. "

"My wife and I were very pleased with our stay. The whole place was super clean. There was a fridge full of water, o.j., creamer, bagel variety and other items to snack on such as bananas, cereal, oatmeal, coffee, tea, etc. We met one of the hosts who was wonderful. Various activities and places to eat listed on a white board. Very organized and helpful. Would highly recommend and will be coming back. "

"When we were there, our floor, including our room smelled of feces. We checked other floors and they didn’t smell like that. We asked the front desk for assistance and they told us to just run the water. It did not help. We asked for other rooms, they said they were fully booked and couldn’t accommodate that. They did not do anything to assist, nor did they provide anything to comp us for the terrible smell on our floor and in our rooms, except give us an air freshener spray, but only when we...

"Everything was great.Desk at check in was very friendly.Room was clean bed was comfy."

"1"

"The staff was absolutely wonderful. So friendly and kind. The room and breakfast were amazing. Can’t wait to come back and stay again!"

"The two chairs in the room were not very comfortable, and the heating system did not work properly"

"Excellent"

"The staff- when you could find them tried to be helpful. The walls are thin so we were kept up all night by loud groups on every floor. There is no security and people kept propping stairway door to outside open at night. Our keys cancelled out because staff person who gave us 3 keys did not know room card system can only handle two keys. It took hours to check in - not clear why. Our room had water damage under window."

"You need to clean up your parking lot . It’s dirty and it stinks. That’s why I give a 4 star on condition of the property. Your staff need to be trained more with customer service. Some of them looks serious and don’t have welcoming personalities "