2/10 Teruk
Caitlyn
Mengembara bersama kumpulan
16 Nov 2025
Tidak sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
I was very let down by my recent stay at this Holiday Inn. As soon as I walked in, there was a strong odor in the hallway that smelled like a mix of cat litter and seafood. It was unpleasant and set the tone for the rest of the stay.
The bathroom didn’t even have a fan, so there was no way to clear steam from the shower or take care of any bathroom odors. For a major hotel chain, this felt like a basic feature that should have been standard.
What upset me the most was the lack of respect for privacy. A couple of hours before checkout, the housekeeper knocked, and because we were still sleeping and didn’t answer fast enough, she opened the door and came into the room to “check if it was still occupied.” There is a checkout time for a reason—entering guests’ rooms before that time, especially without a response, is unacceptable.
On top of all that, I was quoted a price online that included taxes, but when I arrived, I was charged a couple hundred dollars extra for the three rooms I booked. The lack of transparency was incredibly frustrating.
Overall, this experience was disappointing from start to finish, and I will not be returning to a Holiday Inn for future travels
Caitlyn
Menginap 1 malam pada Nov 2025