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"We did have an issue with Christmas Eve dinner reservations. We did not know they were needed until I saw it posted in Facebook. Made a note on Facebook and received a call from Guest Services. Went there spoke to a representative who then got the assistant manager. Her name was Ines. She listened to my concerns as why we were not told during the check in process that certain restaurants were closed on Christmas Eve and that reservations were needed. I told her it was our anniversary and we wanted to go to the steak house but it was closed. We decided to go to the buffet after speaking to people who we met there. They have been to the resort for 5 years at the same time and stated the buffet was excellent. They were right. Ines was there when we went to dinner. She wished us a Happy Anniversary and took off. When we go back to our room she had it decorated with balloons, a heart of rose petals on the bed and Mylar balloons saying Happy Anniversary. She went above and beyond to make our night special. She also called the next day to make sure everything was ok. We truly appreciated what she did for us Thank you Ines for all you did. This is our 2nd time at Majestic and we will be back next Christmas. Everyone from the staff was so friendly and always remembered us when we came in the restaurants or buffet. They remembered what we drank etc. We had a fantastic time"

"Wonderful staff Well trained professionals Very nice people "

"Great "

"It was great!"

"The staff is friendly and always ready to help. "

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"The staff here are AMAZING!! We originally booked elsewhere and had so many issues that we ended our last 5 nights at Melia Caribe and it was amazing. The staff are so friendly and really want to make your stay great. We arrived at almost 11pm and they placed us vip, room near the ocean and happily welcomed us at that time of night. Food was good but what makes this place amazing is there is something for the kids to do the whole day! Water park during the day, playstations for the kids, game room and a separate play place you take a shuttle to for miniature golf, rope climbing. Nightlife was always going on. Although resort needs some upgrading i would gladly come back for the staff and endless things to do for my son. Thank you for making our trip a memorable one! We are so grateful to the staff and will be back in a few months! My son loves it so much and didn't want to leave! Thank you again for everything!"

"great place to stay"

"Muy buena la estadia el personal muy amable "