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Reviews of Otel Düzce Sürur & SPA

Otel Düzce Sürur & SPA
Kultur Mah. Mehmet Akif Cad. No. 30, Duzce

Reviews

6.8
Rating 10 - Excellent. 4 out of 23 reviews" "
Rating 8 - Good. 10 out of 23 reviews" "
Rating 6 - Okay. 4 out of 23 reviews" "
Rating 4 - Poor. 1 out of 23 reviews" "
Rating 2 - Terrible. 4 out of 23 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

8.0/10

Amenities

6.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Safwan

Business traveller
Liked: Staff & service, room comfort
Excellent location, very friendly staff, very good price. Only one thing I want to comment is that in my room on of the corners had a leaking spot.
Stayed 1 night in Jun 2020

8/10 Good

Malahat

The hotel was descent to the amount it charged. Comfortable ergonomics, friendly staff. Though at first we had problems when hotel tried to backcharge the money from the moderator, staff demonstrated good reaction and behavior.
Stayed 1 night in Aug 2018
Response from Deniz Bulut on 7 Nov 2018
Thank you very much for taking the time to write about your experience at Boutique Hotel Surur in Duzce. We really appreciate your excellent feedback. We greatly appreciate that you choose Boutique Hotel Surur Duzce and we look forward to welcome you again.

8/10 Good

Verified traveller

Liked: Staff & service
Good staff and near center.
This hotel is having great location for duzce, The city center withen 5 min walk Staff very good the reciption girl spek good english Room lettel small but fine.
Stayed 1 night in Sep 2017
Response from Deniz Bulut on 25 Oct 2018
Thank you very much for taking the time to write about your experience at Boutique Hotel Surur in Duzce. We really appreciate your excellent feedback. We greatly appreciate that you choose Boutique Hotel Surur Duzce and we look forward to welcome you again.

8/10 Good

Rez, Nottingham

Liked: Cleanliness, property conditions & facilities, room comfort
No English spoken
Night staffs don't understand english . I have asked them about Breakfast and they told Me tomorrow is finished but didn't relise they meant today's dinner is finished not Tomorrow breakfast . It was handy that i could speak third Language beside English & Kurdish so they derstood me and had breakfast in the morning . Happy ending.
Stayed 1 night in Aug 2017
Response from Deniz Bulut on 7 Nov 2018
Thank you very much for taking the time to write about your experience at Boutique Hotel Surur in Duzce. We really appreciate your feedback. We greatly appreciate that you choose Boutique Hotel Surur Duzce and we look forward to welcome you again.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Unfortunately the hotel rating in the website is 4 stars but in reality is not at all. Even the pool and other facilities were closed ...
Stayed 2 nights in Aug 2017

10/10 Excellent

Esad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Hotel Manager on 16 Feb 2022
Merhaba, Sizi otelimizde ağırlamaktan memnuniyet duyduk.En kısa zamanda yeniden bekliyor ve bizi tercih ettiğiniz için teşekkür ediyoruz...

8/10 Good

Gürkan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Orkun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Mehmet

Stayed 2 nights in Oct 2021

10/10 Excellent

Ümit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Hotel Manager on 22 Oct 2021
Sn. Ümit - Sizi otelimizde ağırlamaktan memnuniyet duyduk.Görüşlerinizi değerli buluyor,en kısa zamanda yeniden bekliyoruz...

8/10 Good

atila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

10/10 Excellent

Obada

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
Super
Stayed 1 night in Oct 2020

6/10 Okay

Erdogan, Herne, Deutschland

Business traveller
Liked: Amenities
Disliked: Cleanliness, staff & service
Das Personal trägt bei der Frühstücksaufgabe den Mundschutz nur halbherzig, Nasse nicht. bedeckt! Klimaanlage bläst nur Warme Luft, beim dafür angebotenen zwei weiteren Zimmern war der Zustand nicht anders.
Stayed 4 nights in Jul 2020

10/10 Excellent

Tahsin güçlü

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

2/10 Terrible

Abo Hamza

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
سيء جدا
كان من الفنادق الجيدة و لكن حاليا سيء جدا النظافة و الخدمات أصبحت سيئة حتى المسبح و الخدمات الأخرى أصبحت غير مجانية مع العلم ان الرسوم الإضافية على المسبح غير مذكورة عند الحجز جميع الفنادق التي يتوفر فيها مسبح يكون مجاني الفطور عادي جدا بالنسبة لي آخر مرة احجز فيه
Stayed 1 night in Aug 2019

4/10 Poor

Mehmet

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bir daha hotels.com ile rezervasyon yapmayacağım genelde otellerin en kötü satılmayan odaları ayrılıyor.Bunu kaldığım diğer şehirlerdeki otellerde de başıma geldi genelde zemin kattan oda veriliyor .Bu yüzden bu eleştiriyi dikkate almanızı istiyorum yoksa gittikçe müşteri kaybı yaşarsınız ben bu konuda çok rahatsızım resepsiyona sorduğumda ya odalar dolu diyorlar veya ekonomik oda diyorlar
Stayed 2 nights in Oct 2018
Response from Deniz Bulut on 7 Nov 2018
Değerli misafirimiz Mehmet Bey, Otelimizde konaklarken edindiğiniz deneyimlerinizi zaman ayırıp bizimle paylaştığınız için teşekkür ederiz. 29 Ekim Cumhuriyet bayramımızın da tatil olduğu hafta sonunda oluşan talep yüksekliği nedeniyle konakladığınız odayla ilgili şikayetinizi kayıt altına aldık. Yetersiz ve eksik bulduğunuz hizmetlerimizle ilgili gerekli aksiyonların alındığı hususunda sizi temin ederiz. Sizi en yakın zamanda tekrar otelimizde ağırlamak ve keyifli bir konaklama deneyimi sunmak isteriz. Saygılarımızla,

6/10 Okay

Hamza

Liked: Room comfort
Stayed 1 night in Jun 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprise de se retrouver dans un trou à rats
Le gardien de la paix qui verbalisait ne connaissait pas l'hôtel. Le nom de l'hôtel ne correspond pas a celui indiqué sur votre site, La photo de votre site ne correspond pas à l'immeuble, Accueil : personne ne parle anglais: ni le propriétaire, ni les employés. Vraiment personne. Le couloir qui mène aux chambres du RDC mènent également à la remise ou je suis le seul a avoir pu garer ma moto harley davidson ( espace de 1.5M X 3.0M°. Dehors 4 places à même le trottoir: c'est tout. Pas de restaurant, rien dans le petit frigo de la chambre. Il faut partir à 200 m pour trouver le premier petit resto. Il pleuvait pas de parapluie. Petit déjeuner : fruits secs, 3 berlingots de jus de fruit de 1 litre, des sachets de thé et du nescafé en poudre dans un bocal avec une petite cuiller. des tranches de gros pain, pas de biscuits ni viennoiseries, pas de fruit, ni de légumes, pas de jambon ou autre, pas de plat préparé, pas d'oeufs, rien.... Il ne mérite pas une étoile. Les chambres étaient propres mais au niveau de l'hôtel. Hotem à fuir!!! Comment pouvez vous me proposer cela en 5 étoiles lorsque même avec une étoile, je ne serai pas allé.
Stayed 1 night in Mar 2018

2/10 Terrible

Muhammet

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018
Response from RESEPSİYON. on 6 May 2018
TEŞEKKÜR EDERİZ

2/10 Terrible

Yunus

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

6/10 Okay

Ilgar

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

8/10 Good

Mehmet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Teşekkürler
Stayed 1 night in Jul 2017