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Reviews of Homewood Suites By Hilton Durango, Co

3 out of 5
Homewood Suites By Hilton Durango, Co
15 Girard St, Durango, CO

Reviews

9.4

Exceptional

Rating 10 - Excellent. 701 out of 899 reviews" "
Rating 8 - Good. 152 out of 899 reviews" "
Rating 6 - Okay. 20 out of 899 reviews" "
Rating 4 - Poor. 13 out of 899 reviews" "
Rating 2 - Terrible. 13 out of 899 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect property for us- quiet, very clean, close to shopping and dining options and hot breakfast included. Will definitely return when we are back in Durango. Highly recommend this property.
Stayed 2 nights in May 2024

8/10 Good

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel but surrounded by small industrial business. Rooms were fresh and clean, the buffet breakfast was acceptable, but not impressive.
Stayed 3 nights in May 2024

10/10 Excellent

Seyed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Angela

Travelled with family, Travelled with pets
Liked: Amenities
Great breakfast. Very clean facilities. Would stay here again.
Stayed 2 nights in Apr 2024

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We got into town at 1:30, and they let us check in early.
Stayed 1 night in Apr 2024

10/10 Excellent

Nick

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love staying here.
Stayed 3 nights in Apr 2024

10/10 Excellent

Emily

Travelled with partner
Wonderful
Stayed 3 nights in Apr 2024

10/10 Excellent

Jarrod

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!! Breakfast and pool were great! Brought our dog and they were very welcoming of her.
Stayed 2 nights in Apr 2024

2/10 Terrible

William

Disliked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Bryce

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I was traveling with my family, including young children. This hotel was perfect for what we needed. The breakfast was great too!
Stayed 1 night in Apr 2024

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast!
Stayed 1 night in Apr 2024

10/10 Excellent

Ron

Travelled with family
Liked: Amenities
It is beautiful property and everything was great. If you want to walk to eat this might not be your cup of tea
Stayed 1 night in Apr 2024

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, clean and very friendly staff!
Stayed 1 night in Mar 2024

10/10 Excellent

Jessica, Daleville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel friendly and helpful staff
Stayed 1 night in Mar 2024

10/10 Excellent

Jairo, Littleton

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Homewood suites was fantastic. They went above and beyond to take care of us even when we had a small problem in our room. The breakfast was great and staff was wonderful. We’ll likely come back to stay again if we’re in the area or recommend the stay to friends and family.
Stayed 1 night in Mar 2024

10/10 Excellent

Khalil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, quite room , very clean
Stayed 1 night in Feb 2024
Response from Ordell--Director of Sales on 19 Mar 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We are delighted you chose Homewood Suites Durango. The goal for our business is to ensure safety and well-being of our customers and employees. We sincerely appreciate your business. On behalf of our entire staff, we thank you, and we look forward to welcoming you back in the near future. Safe travels.

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
unexpected to arrive during the manager's Wed nite welcome !!
Stayed 1 night in Feb 2024
Response from Ordell--Director of Sales on 19 Mar 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We are delighted you chose Homewood Suites Durango. The goal for our business is to ensure safety and well-being of our customers and employees. We sincerely appreciate your business. On behalf of our entire staff, we thank you, and we look forward to welcoming you back in the near future. Safe travels.

6/10 Okay

Vince

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Im not sure how this place came so highly rated, especially for the price. The blankets were itchy and as thin, as were the walls (stomping above us at all hours), breakfast was sub par, and the hot tub jets were anemic at best. Staff was friendly, but that only goes so far for the guest experience. Not exactly a fan of the location being near an industrial park, either. I can easily say I've had far better experiences at similar price points at competing properties. Probably wont be back here.
Stayed 2 nights in Feb 2024
Response from Ordell--Director of Sales on 19 Mar 2024
Thank you for your recent feedback and comments. I would like to offer our most sincere apologies for the situation that you described in your survey. The goal for our business is to ensure safety and well-being of our customers. Please accept our apologies for not exceeding your expectations. Your insights continue to help guide us in improving service and our overall hospitality at Homewood Suites by Hilton Durango, CO. We are grateful you chose to stay with us, and we hope you will continue to trust Hilton with your lodging needs. We always do and we strive to continue to improve upon our guest services and satisfaction.

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ordell--Director of Sales on 19 Mar 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We are delighted you chose Homewood Suites Durango. The goal for our business is to ensure safety and well-being of our customers and employees. We sincerely appreciate your business. On behalf of our entire staff, we thank you, and we look forward to welcoming you back in the near future. Safe travels.

10/10 Excellent

Mandie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ordell--Director of Sales on 19 Mar 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We are delighted you chose Homewood Suites Durango. The goal for our business is to ensure safety and well-being of our customers and employees. We sincerely appreciate your business. On behalf of our entire staff, we thank you, and we look forward to welcoming you back in the near future. Safe travels.

10/10 Excellent

Ahmed, Albuquerque

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from Ordell--Director of Sales on 19 Mar 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We are delighted you chose Homewood Suites Durango. The goal for our business is to ensure safety and well-being of our customers and employees. We sincerely appreciate your business. On behalf of our entire staff, we thank you, and we look forward to welcoming you back in the near future. Safe travels.

2/10 Terrible

stephen

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ordell--Director of Sales on 19 Mar 2024
Thank you for your recent feedback. Please accept our apologies for not exceeding your expectations. Your insights will help to guide us in improving service and our overall hospitality at Homewood Suites by Hilton Durango, CO. The goal for our business is to ensure safety and well-being of our customers and employees. We sincerely appreciate your business. We always do and we strive to continue to improve upon our guest services and satisfaction.

10/10 Excellent

Gregory

Travelled with partner
Liked: Amenities, property conditions & facilities
Wry nice rooms, comfortable beds and extremely friendly staff. Breakfast was tasty and have a variety of hot food items each morning as well as excellent coffee.
Stayed 2 nights in Jan 2024
Response from Ordell--Director of Sales on 19 Mar 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We are delighted you chose Homewood Suites Durango. The goal for our business is to ensure safety and well-being of our customers and employees. We sincerely appreciate your business. On behalf of our entire staff, we thank you, and we look forward to welcoming you back in the near future. Safe travels.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Response from Ordell--Director of Sales on 19 Mar 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We are delighted you chose Homewood Suites Durango. The goal for our business is to ensure safety and well-being of our customers and employees. We sincerely appreciate your business. On behalf of our entire staff, we thank you, and we look forward to welcoming you back in the near future. Safe travels.

8/10 Good

Cody

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice!
great service, clean room and good breakfast!
Stayed 1 night in Jan 2024

10/10 Excellent

Josie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rooms!
Hotel room was very roomy, clean and comfortable. Great for a family.
Stayed 2 nights in Dec 2023

10/10 Excellent

LAURA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly.
Stayed 2 nights in Dec 2023

10/10 Excellent

Melissa

Stayed 1 night in Dec 2023

10/10 Excellent

JORGE

Stayed 1 night in Dec 2023

10/10 Excellent

linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything went well and i loved the suite
Stayed 1 night in Dec 2023

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
SUPER clean! Amazing rooms! Staff was super nice. There wasn't a speck of dust anywhere in the suite. We had the king bedroom suite and we loved it! The floor plan is great! We will definitely stay here again! The breakfast was just as perfect. If you are looking for the perfect hotel to stay at, this is the place! Absolutely loved it!
Stayed 2 nights in Dec 2023

10/10 Excellent

Betty

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well cared for and well operated property. Convenient to downtown and the train station.
Stayed 2 nights in Dec 2023

10/10 Excellent

Nidia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Erin

Stayed 2 nights in Dec 2023

10/10 Excellent

Gabriel

Travelled with family and small children
Liked: Cleanliness, amenities
Great customer service and very clean
Stayed 2 nights in Dec 2023

8/10 Good

Jennifer

Stayed 1 night in Nov 2023

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff!
Stayed 1 night in Nov 2023
Response from Ordell--Director of Sales on 4 Dec 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We are delighted you chose Homewood Suites Durango. The goal for our business is to ensure safety and well-being of our customers and employees. We sincerely appreciate your business. On behalf of our entire staff, we thank you, and we look forward to welcoming you back in the near future. Safe travels.

10/10 Excellent

Katrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
So clean and friendly and good food.
Stayed 2 nights in Nov 2023
Response from Ordell--Director of Sales on 4 Dec 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We are delighted you chose Homewood Suites Durango. The goal for our business is to ensure safety and well-being of our customers and employees. We sincerely appreciate your business. On behalf of our entire staff, we thank you, and we look forward to welcoming you back in the near future. Safe travels.

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Ordell--Director of Sales on 4 Dec 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We are delighted you chose Homewood Suites Durango. The goal for our business is to ensure safety and well-being of our customers and employees. We sincerely appreciate your business. On behalf of our entire staff, we thank you, and we look forward to welcoming you back in the near future. Safe travels.

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Airport Trip
A quick trip to catch a flight. The room was big and clean and felt pretty new. Our only gripe was the TV was on a side wall, making it not great for the person closest to the TV. A good location for our purpose.
Stayed 1 night in Nov 2023
Response from Ordell--Director of Sales on 4 Dec 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We are delighted you chose Homewood Suites Durango. The goal for our business is to ensure safety and well-being of our customers and employees. We sincerely appreciate your business. On behalf of our entire staff, we thank you, and we look forward to welcoming you back in the near future. Safe travels.

10/10 Excellent

Jeff

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Large rooms, pool, gym, close to restaurants (they even offer a list of recommended restaurants nearby), friendly staff, great breakfast. Exceeded our expectations.
Stayed 1 night in Nov 2023
Response from Ordell--Director of Sales on 4 Dec 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We are delighted you chose Homewood Suites Durango. The goal for our business is to ensure safety and well-being of our customers and employees. We sincerely appreciate your business. On behalf of our entire staff, we thank you, and we look forward to welcoming you back in the near future. Safe travels.

10/10 Excellent

Karen

Stayed 1 night in Nov 2023
Response from Ordell--Director of Sales on 4 Dec 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We are delighted you chose Homewood Suites Durango. The goal for our business is to ensure safety and well-being of our customers and employees. We sincerely appreciate your business. On behalf of our entire staff, we thank you, and we look forward to welcoming you back in the near future. Safe travels.

10/10 Excellent

Jolene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Ordell--Director of Sales on 30 Oct 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We are delighted you chose Homewood Suites Durango. The goal for our business is to ensure safety and well-being of our customers and employees. We sincerely appreciate your business. On behalf of our entire staff, we thank you, and we look forward to welcoming you back in the near future. Safe travels.

10/10 Excellent

Deborah L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great spot to base out of with the separate living area and a stocked kitchenette.
Stayed 3 nights in Oct 2023
Response from Ordell--Director of Sales on 30 Oct 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We are delighted you chose Homewood Suites Durango. The goal for our business is to ensure safety and well-being of our customers and employees. We sincerely appreciate your business. On behalf of our entire staff, we thank you, and we look forward to welcoming you back in the near future. Safe travels.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. Room was comfortable and quiet. Staff was pleasant, coffee was good but the breakfast was just OK.
Stayed 2 nights in Oct 2023
Response from Ordell--Director of Sales on 24 Oct 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We are delighted you chose Homewood Suites Durango. The goal for our business is to ensure safety and well-being of our customers and employees. We sincerely appreciate your business. On behalf of our entire staff, we thank you, and we look forward to welcoming you back in the near future. Safe travels.

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there to see the eclipse and I didn't get the man's name who checked us in, but he was friendly and conversational, despite having had a busy and stressful day. Made us feel welcome. Property is nice, comfortable, good breakfast (esp for a free one). Would stay here again if in the area. Thanks!
Stayed 1 night in Oct 2023
Response from Ordell--Director of Sales on 24 Oct 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We are delighted you chose Homewood Suites Durango. The goal for our business is to ensure safety and well-being of our customers and employees. We sincerely appreciate your business. On behalf of our entire staff, we thank you, and we look forward to welcoming you back in the near future. Safe travels.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Ordell--Director of Sales on 24 Oct 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We are delighted you chose Homewood Suites Durango. The goal for our business is to ensure safety and well-being of our customers and employees. We sincerely appreciate your business. On behalf of our entire staff, we thank you, and we look forward to welcoming you back in the near future. Safe travels.

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Ordell--Director of Sales on 24 Oct 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We are delighted you chose Homewood Suites Durango. The goal for our business is to ensure safety and well-being of our customers and employees. We sincerely appreciate your business. On behalf of our entire staff, we thank you, and we look forward to welcoming you back in the near future. Safe travels.

8/10 Good

Shirley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms with kitchenettes are very comfortable and I never felt crammed in. Very positive experience
Stayed 1 night in Oct 2023
Response from Ordell--Director of Sales on 24 Oct 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We are delighted you chose Homewood Suites Durango. The goal for our business is to ensure safety and well-being of our customers and employees. We sincerely appreciate your business. On behalf of our entire staff, we thank you, and we look forward to welcoming you back in the near future. Safe travels.

10/10 Excellent

Spencer

Stayed 2 nights in Aug 2023
Response from Ordell--Director of Sales on 24 Oct 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We are delighted you chose Homewood Suites Durango. The goal for our business is to ensure safety and well-being of our customers and employees. We sincerely appreciate your business. On behalf of our entire staff, we thank you, and we look forward to welcoming you back in the near future. Safe travels.