We had an excellent stay minus two things. One, the staff at the hotel were very friendly and professional, but there is an obvious lack of training or communication between the staff and management. My clothes got locked in a washing machine at 10 pm. I reported it to the front desk who informed me that a maintenance person would arrive to help. 15 minutes later, no help. I went back down stairs and was informed that the front desk was told that he assisted me. I was waiting for him by the washing machine.... He then called him again. I waited 30 minutes and even tried adding more money in the washer. I went back down stairs, and was told that the guy said, once again, that he assisted me. I went back up stairs to find that the washing machine finally unlocked, but there as soap all over my clothes. I went back down stairs for a refund of my $3.50. This is where things went south. I was informed that they could not give me the money back. Keep in mind, I was only asking for the extra money that I put in to release my clothes and dry them, not the original money. By this time it was 11 something pm. A staff member then insisted on giving me her own money so that I could finish my load. By the time I finished, it was 1am. So much for a good night sleep before travel. The next morning the hotel gave me $4 and said that they helped the staff member who gave me her own money the night before.
