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Reviews of The Green Isle Hotel Dublin

4 out of 5
The Green Isle Hotel Dublin
St John's Dr., Dublin

Reviews

7.6

Good

Rating 10 - Excellent. 195 out of 581 reviews" "
Rating 8 - Good. 198 out of 581 reviews" "
Rating 6 - Okay. 77 out of 581 reviews" "
Rating 4 - Poor. 61 out of 581 reviews" "
Rating 2 - Terrible. 50 out of 581 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
20 minutes from downtown Dublin. Reasonably priced. Very nice restaurant and pub. Would recommend.
Stayed 2 nights in Apr 2024
Response from Green Isle Hotel on 30 Apr 2024
Dear Christopher,Thank you for taking the time to share your positive experience at The Green Isle Hotel! We’re delighted to hear that you enjoyed your stay with us.Our convenient location, just 20 minutes from downtown Dublin, makes exploring the city a breeze. We’re thrilled that you found our pricing reasonable and that you appreciated our restaurant and pub. Our team works hard to create a welcoming atmosphere, and it’s wonderful to know that we’ve succeeded in making your visit enjoyable.Should you have any further feedback or need assistance, please don’t hesitate to reach out. We value your recommendation and hope to welcome you back soon!

10/10 Excellent

J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel. Rooms are big and the location although far from the city and airport you get the feeling of the neighborhood
Stayed 2 nights in Apr 2024
Response from Green Isle Hotel on 30 Apr 2024
Dear J,Thank you for your wonderful review of The Green Isle Hotel! We’re thrilled to hear that you love our hotel.Our spacious rooms are designed to provide comfort and relaxation, and we’re delighted that you found them to your liking. While we may be a bit farther from the city center and airport, we take pride in offering a neighborhood experience that captures the essence of Dublin. It’s great to know that you felt the local vibe during your stay.Should you have any further feedback or need assistance, please don’t hesitate to reach out. We appreciate your positive rating and hope to welcome you back soon!

10/10 Excellent

Adelina

Liked: Cleanliness, staff & service, property conditions & facilities
Happy with their service.
Stayed 5 nights in Apr 2024
Response from Green Isle Hotel on 26 Apr 2024
Dear Adelina,Thank you for choosing The Green Isle Hotel and for sharing your feedback! We’re thrilled to hear that you had a 5 out of 5 experience during your stay.Our team takes great pride in providing excellent service, and it’s wonderful to know that we met your expectations. If there’s anything else you’d like to share or any special requests for your next visit, please feel free to reach out.We look forward to welcoming you back soon for another delightful stay. Safe travels!

4/10 Poor

Mark

Business traveller
I stayed for 4 nights and 2 nights in the early hours on more than one occasion the fire alarm kept going off. As a result I couldn’t get back to sleep. When checking out no apologies given.
Stayed 4 nights in Apr 2024
Response from Green Isle Hotel on 26 Apr 2024
Dear Mark,Thank you for taking the time to share your feedback about your recent stay at The Green Isle Hotel. I apologize for the inconvenience you experienced due to the fire alarm going off during the night. I understand how disruptive that can be, especially when you’re trying to get a good night’s rest.Please accept my sincere apologies for any inconvenience caused. We take guest comfort and safety very seriously, and I assure you that we are actively investigating the issue to prevent such incidents in the future. Your feedback is invaluable to us, and we appreciate your patience.If you would like to discuss this matter further, please feel free to contact us directly. We value your feedback and hope to have the opportunity to welcome you back for a more pleasant stay in the future.

8/10 Good

Aoifa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean food was lovely
Stayed 1 night in Mar 2024
Response from Green Isle Hotel on 11 Apr 2024
Dear Aoifa,Thank you for choosing to stay at The Green Isle Hotel and for sharing your feedback. We’re pleased to hear that you found your room to be very clean—a testament to our housekeeping team’s dedication. Additionally, we’re glad you enjoyed our delightful food offerings.Your 4/5 rating is appreciated, and we’re committed to continuously improving. If there’s anything else you’d like to share or discuss, feel free to reach out. We value your feedback and hope to welcome you back for an even better experience next time.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy location
Stayed 2 nights in Apr 2024
Response from Green Isle Hotel on 11 Apr 2024
Dear Kevin,Thank you for your positive feedback! We’re delighted that your experience at The Green Isle Hotel was satisfactory. Your 5/5 rating means a lot to us, and we appreciate your support.If there’s anything else you’d like to share or discuss, feel free to reach out. We value your feedback, and it helps us enhance our services for all our guests.

6/10 Okay

Matthew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Confusion with check in as we were given a triple room for a family of 4 (1 double & 1 single). Staff corrected quickly and we were moved to a spacious family room. Bathroom could do with some YLC but room otherwise very nice. Breakfast was good - plenty of options. Only downside was multiple slices of bread to toast were mouldy on both mornings.
Stayed 2 nights in Mar 2024
Response from Green Isle Hotel on 4 Apr 2024
Dear Matthew,Thank you for choosing to stay at The Green Isle Hotel during your recent visit to Dublin. We appreciate your feedback and apologize for any inconvenience you experienced during check-in. Rest assured, we have addressed the confusion promptly and ensured that you were relocated to a spacious family room.We’re delighted to hear that you found the room otherwise very nice. Your comments about the bathroom are noted, and we will certainly look into improving the YLC (Your Loving Comfort) aspects to enhance your future stays.Regarding breakfast, we’re pleased that you enjoyed the variety of options available. However, we sincerely apologize for the issue with the mouldy slices of bread. This is not the standard we uphold, and we appreciate your patience and understanding.Matthew, if you’d like to discuss this matter further or have any additional feedback, please feel free to contact us directly. We value your input and strive to continuously improve our services.Thank you for choosing The Green Isle Hotel, and we hope to welcome you back soon for an even better experience.

6/10 Okay

Evisa, Sierra Vista

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
For the price we paid, we expected more from this hotel. The food was okay, there wasnt alot of options for grab and go sandwiches, soups etc. Our toilet kept clogging, the tea kettle stopped working, there were screaminf children running around the lobby constantly, the bed was not confortable. I was disappointed there wasnt a fridge in the room to store our take aways. The parking garage was not clean and felt very cold and not inviting. We got sick and needed to purchase medicine but there was no shoppet to purchase anything. Overall i wouldnt recommend for the price.
Stayed 3 nights in Mar 2024
Response from Green Isle Hotel on 22 Mar 2024
Dear Evisa,Thank you for sharing your feedback about your recent stay at The Green Isle Hotel. We apologize for any inconveniences you experienced during your visit.If you’d like to discuss your experience further, please contact us directly. We hope to welcome you back in the future.

4/10 Poor

Julie

Liked: Cleanliness, property conditions & facilities, room comfort
Only stay if you can absolutely make it
Absolutely draconian cancellation/refund/change policy - 2 weeks! We had a real emergency (mother in hospital) and the only choices were - lose the money or pay double to rebook, this is totally outrageous. On top of this the requested accessible bathroom had a bathtub where a grabrail was attached above head level - what kind of accessibility is that? Couldn't sleep during the night on account of all the noise from hoovering, construction and guests. Apart from these nuisances the staff were friendly although a bit incompetent. Room was nice and clean, hotel overall not too bad, a bit far from public transportation, but ok if you have a car.
Stayed 2 nights in Nov 2023
Response from Green Isle Hotel on 21 Feb 2024
Dear Julie,Thank you for taking the time to share your experience at The Green Isle Hotel. We’re sorry to hear that your stay did not meet your expectations.We understand that emergencies can occur, and we regret any distress caused by our cancellation/refund/change policy. We are continually reviewing our policies to ensure they best serve our guests, and your feedback is invaluable in this process.We also apologise for the issues you experienced with the accessible bathroom and the noise during your stay. We strive to provide a comfortable and accommodating environment for all our guests, and we clearly fell short in this instance.We’re glad to hear that you found our staff friendly and your room clean. However, we’re sorry to hear that you found our location a bit far from public transportation. We appreciate your feedback on these matters as well.We would appreciate the opportunity to discuss these matters further with you. Please feel free to reach out to us at your earliest convenience.Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.Best regards, The Green Isle Hotel Team

6/10 Okay

david

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Resterant only Did carvery day and night even though it advertised otherwise with different menus
Stayed 3 nights in Dec 2023
Response from Green Isle Hotel on 21 Feb 2024
Dear David,Thank you for taking the time to review your dining experience at our restaurant. We’re sorry to hear that your experience did not meet your expectations.We strive to provide a variety of dining options for our guests, and we regret any confusion caused by the discrepancy between our advertised menus and the carvery service provided during your visit. Your feedback is invaluable to us as we continually aim to improve our services.We would appreciate the opportunity to discuss this further with you. Please feel free to reach out to us at your earliest convenience.Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.

8/10 Good

EDWARD

Stayed 1 night in Dec 2023
Response from Green Isle Hotel on 21 Feb 2024
Dear Edward,Thank you for your positive rating of 8/10 for The Green Isle Hotel. We’re glad to hear that you had a good experience with us. We strive to provide our guests with the best service and your feedback is very valuable to us. If you have any specific suggestions or comments that could help us improve further, we would love to hear from you.We look forward to welcoming you back to The Green Isle Hotel in the future.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The Green Isle Hotel Team on 18 Dec 2023
Dear Mary,Thank you for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed your stay at our hotel. Your positive rating is greatly appreciated, and we're delighted to have met your expectations. We continuously strive to provide exceptional service and a comfortable environment for our guests.If there's anything specific you loved or any areas you feel we can improve upon, please feel free to share. Your insights are invaluable as we aim to create memorable experiences for all our guests.We look forward to welcoming you back for another fantastic stay in the future!

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Peadar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The Green Isle Hotel Team on 13 Dec 2023
Dear Peadar,Thank you so much for taking the time to share your wonderful 5/5 star review! We appreciate your positive feedback and hope to have the pleasure of welcoming you back for another fantastic stay in the future. If there's anything specific you loved or any areas where we can improve further, please feel free to let us know.

8/10 Good

Gareth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from The Green Isle Hotel Team on 13 Dec 2023
Dear Gareth,Thank you for taking the time to share your feedback and for awarding us 8/10 stars. We're delighted to hear that you enjoyed your stay at our hotel. Your positive rating is greatly appreciated, and we hope to have the pleasure of welcoming you back in the future. If there's anything specific you loved or any areas where you feel we could improve, we'd love to hear more details.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The Green Isle Hotel Team on 13 Dec 2023
Hi Edward,Thank you for taking the time to share your feedback and for awarding us 5/5 stars. We're delighted to hear that you enjoyed your stay at our hotel. Your positive rating is greatly appreciated, and we hope to have the pleasure of welcoming you back in the future. If there's anything specific you loved or any areas where you feel we could improve, we'd love to hear more details.

10/10 Excellent

Taylor

Travelled with partner
Liked: Amenities
Great experience staying here! They let us check in early and had a friendly and helpful welcoming staff. Would definitely stay again!
Stayed 4 nights in Dec 2023
Response from The Green Isle Hotel Team on 18 Dec 2023
Dear Taylor,Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed your stay and that we could accommodate an early check-in and our friendly staff contributed to your satisfaction. We look forward to welcoming you back for another wonderful stay in the future!

8/10 Good

Bernadette

Stayed 2 nights in Dec 2023
Response from The Green Isle Hotel Team on 13 Dec 2023
Hi Bernadette,Thank you for taking the time to share your feedback and for awarding us 8/10 stars. We're delighted to hear that you enjoyed your stay at our hotel. Your positive rating is greatly appreciated, and we hope to have the pleasure of welcoming you back in the future. If there's anything specific you loved or any areas where you feel we could improve, we'd love to hear more details.

8/10 Good

Gerard

Business traveller
Stayed 5 nights in Dec 2023
Response from The Green Isle Hotel Team on 18 Dec 2023
Hi Gerard,Thank you for choosing our hotel and taking the time to share your feedback! We're delighted to hear that you enjoyed your stay and appreciate your generous rating of 8/10. We continuously strive to provide a memorable experience for our guests, and your comments motivate us to keep up the good work.If there's anything specific you loved or any areas where you feel we can improve, please don't hesitate to share. We look forward to welcoming you back for another fantastic stay in the future.

8/10 Good

martin

Business traveller
Stayed 4 nights in Nov 2023
Response from The Green Isle Hotel Team on 18 Dec 2023
Hi Martin,Thank you for choosing to stay with us and for taking the time to share your feedback! We're thrilled to hear that you enjoyed your experience at our hotel, earning us an 8/10. Your satisfaction is our top priority, and we appreciate your positive comments. If there's anything specific you feel we could improve upon to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay.

2/10 Terrible

Anthony

Stayed 1 night in Nov 2023

4/10 Poor

Claire

Stayed 1 night in Nov 2023

6/10 Okay

joe

Stayed 1 night in Nov 2023
Response from The Green Isle Hotel Team on 18 Dec 2023
Hi Joe,Thank you for choosing to stay with us and for taking the time to share your feedback! We're thrilled to hear that you enjoyed your experience at our hotel, earning us an 6/10. Your satisfaction is our top priority, and we appreciate your positive comments. If there's anything specific you feel we could improve upon to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay.

8/10 Good

Verified traveller

Stayed 2 nights in Nov 2023
Response from Green Isle Hotel on 20 Nov 2023
Dear Sinead,Thank you for your positive rating of 8/10! We’re glad to hear that you had a good experience at The Green Isle Hotel. We strive to provide the best service to our guests and your feedback is a testament to our efforts. We look forward to welcoming you back in the future.

4/10 Poor

Deirdre

Travelled with family
Disliked: Room comfort
An expensive bed for no sleep
I got no sleep the entire night because of noise levels in the hallway outside my room
Stayed 1 night in Nov 2023
Response from The Green Isle Hotel Team on 6 Nov 2023
Hi Deirdre,Please contact us at info@greenislehotel.com, we would like to discuss your stay.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from The Green Isle Hotel Team on 6 Nov 2023
Hi Jennifer,Thank you so much for the 5 star review, we look forward to having you back with us in the near future.

10/10 Excellent

martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from The Green Isle Hotel Team on 6 Nov 2023
Hi Martin,Thank you for taking the time to leave a review. We look forward to having you back with us in the near future.

10/10 Excellent

Kayleigh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend staying here!
Hotel room had everything we needed for our last night in Ireland. The room was clean and well presented. Would stay here again.
Stayed 1 night in Oct 2023
Response from Green Isle Hotel on 3 Nov 2023
Dear Kayleigh,Thank you for your wonderful review and perfect rating! We’re delighted to hear that you found our hotel room to be well-equipped and clean for your last night in Ireland. It’s always our goal to provide a comfortable and enjoyable stay for our guests.We’re thrilled that you would choose to stay with us again at The Green Isle Hotel. Your kind words truly mean a lot to us. We look forward to welcoming you back on your next visit to Dublin.

10/10 Excellent

mark

Business traveller
Liked: Property conditions & facilities
Travelling for work ideal friendly and helpful
Stayed 1 night in Nov 2023
Response from Green Isle Hotel on 3 Nov 2023
Dear Mark,Thank you for your positive review and excellent rating! We’re glad to hear that you found our hotel to be an ideal place for your work travels. Our team strives to provide a friendly and helpful environment for all our guests.We appreciate your feedback and look forward to welcoming you back to The Green Isle Hotel on your next business trip to Dublin.

6/10 Okay

Yvonne

Liked: Staff & service
.
Stayed 2 nights in Sep 2023
Response from Green Isle Hotel on 2 Nov 2023
Dear Yvonne,Thank you for taking the time to rate your stay at The Green Isle Hotel. We noticed that you rated us 3 out of 5. We strive to provide our guests with an exceptional experience, and it seems we fell short during your visit.We would greatly appreciate it if you could provide more details about your stay. Your feedback is invaluable to us as it helps us identify areas where we can improve.We hope to have the opportunity to welcome you back in the future, and we aim to make your next stay even better.Best regards, The Green Isle Hotel Management

10/10 Excellent

martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Green Isle Hotel on 2 Nov 2023
Dear Martin,Thank you for the perfect score! We’re thrilled to hear that you had a great experience at The Green Isle Hotel. Your satisfaction is our top priority and we’re glad we were able to meet your expectations.We would love to hear more about your stay. Your feedback helps us continue to provide the high standard of service that our guests expect.We look forward to welcoming you back in the future!Best regards, The Green Isle Hotel Management

8/10 Good

Isobel

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Green Isle Hotel on 2 Nov 2023
Dear Isobel,Thank you for rating your stay at The Green Isle Hotel. We’re glad to see that you gave us an 8 out of 10! Your satisfaction is important to us and we’re pleased to know that we were able to meet your expectations.We would love to hear more about your stay. Your feedback helps us continue to provide the high standard of service that our guests expect.We look forward to welcoming you back in the future!Best regards, The Green Isle Hotel Management

8/10 Good

Michael

Stayed 1 night in Oct 2023
Response from Green Isle Hotel on 1 Nov 2023
Dear Michael,Thank you for your high rating! We’re glad to see that you had a positive experience at The Green Isle Hotel. However, we noticed that you didn’t leave any specific comments. If there’s anything in particular that you enjoyed or any areas where you feel we could improve, we’d love to hear from you. Your feedback helps us ensure we continue to provide the best possible experience for our guests.We hope to welcome you back to The Green Isle Hotel in the future.Best regards, The Green Isle Hotel Management

8/10 Good

Arnas

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Green Isle Hotel on 1 Nov 2023
Dear Arnas,Thank you for your high rating! We’re pleased to know that you had a good experience at The Green Isle Hotel. However, we noticed that you didn’t leave any specific comments. If there’s anything in particular that you enjoyed or any areas where you feel we could improve, we’d love to hear from you. Your feedback is valuable to us as it helps us ensure we continue to provide the best possible experience for our guests.We look forward to welcoming you back to The Green Isle Hotel in the future.Best regards, The Green Isle Hotel Management

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel.
Stayed 1 night in Oct 2023
Response from The Green Isle Hotel Team on 6 Nov 2023
Hi Brandon,Thank you for taking the time to leave a review. We are always happy to receive positive feedback. We forward to having you back with us soon.

6/10 Okay

Thomas

Business traveller
Liked: Staff & service
Extremely loud and busy. Felt slightly dirty and outdated.
Stayed 1 night in Oct 2023
Response from Green Isle Hotel on 31 Oct 2023
Dear Thomas,Thank you for taking the time to share your feedback. We’re sorry to hear that your experience at The Green Isle Hotel did not meet your expectations. We understand that the noise level and the cleanliness of our facilities significantly impact our guests’ comfort and satisfaction. Your comments regarding the outdated feel of our hotel have also been noted.We assure you that we take all feedback seriously and will use your comments as an opportunity to improve. We hope you will give us another chance to provide you with a better experience on your next visit to Dublin.

10/10 Excellent

Alan

Stayed 1 night in Oct 2023
Response from Green Isle Hotel on 31 Oct 2023
Dear Alan,We are thrilled to see your perfect score of 10/10! Thank you for taking the time to review your stay at The Green Isle Hotel. We’re delighted to know that you had an excellent experience with us. Your satisfaction is our top priority and your review reaffirms the hard work we put in every day. We look forward to welcoming you back on your next visit to Dublin.

8/10 Good

Olga

Stayed 2 nights in Oct 2023
Response from Green Isle Hotel on 20 Nov 2023
Dear Olga,Thank you for your positive rating of 4/5! We’re glad to hear that you had a good experience at The Green Isle Hotel. We strive to provide the best service to our guests and your feedback is a testament to our efforts. We look forward to welcoming you back in the future.Best regards, The Green Isle Hotel Team

2/10 Terrible

Silvio

Stayed 2 nights in Oct 2023
Response from Green Isle Hotel on 25 Oct 2023
Dear Silvio,We’re sorry to see that your experience didn’t meet your expectations. We value all feedback and would appreciate if you could provide more details about your stay. This will help us understand where we fell short and make necessary improvements. We hope to have the opportunity to serve you better in the future.

10/10 Excellent

Tamara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I were given a room on the 4th floor. We had a balcony and enjoyed the view. The bed was super comfortable, the room and bathroom spacious and clean. A special thanks to the receptionist Iva who went above and beyond to make our stay even more special and memorable. Thank you Iva!
Stayed 2 nights in Oct 2023
Response from Green Isle Hotel on 24 Oct 2023
Dear Tamara,Thank you for your wonderful review and for giving us a perfect rating! We’re thrilled to hear that you and your husband enjoyed your stay at The Green Isle Hotel. It’s great to know that you found our rooms comfortable, spacious, and clean, and that the view from your balcony added to your experience.We’re especially pleased to hear about the exceptional service you received from Iva. She is indeed a gem in our team and we’re lucky to have her. Your kind words will be passed on to her, which will certainly make her day!We look forward to welcoming you back on your next visit to Dublin.

10/10 Excellent

jim

Stayed 1 night in Oct 2023
Response from Green Isle Hotel on 19 Oct 2023
Dear Jim,Thank you for your perfect rating! We’re thrilled to hear that you had a great experience at The Green Isle Hotel. Your satisfaction is our top priority and your feedback is greatly appreciated.We look forward to welcoming you back on your next visit.

8/10 Good

Lewis

Stayed 2 nights in Oct 2023
Response from Green Isle Hotel on 31 Oct 2023
Dear Lewis,Thank you for your positive rating of 4/5. We’re glad to hear that you enjoyed your stay at The Green Isle Hotel. We strive to provide our guests with an exceptional experience, and we’re delighted to know that we were able to meet your expectations. If you have any suggestions on how we could have made your stay a perfect 5/5, please feel free to share. We look forward to welcoming you back soon.

2/10 Terrible

Gail

Travelled with group
Disliked: Amenities
Travel and hotel booking sites state there is an area shuttle available- there is not. Tour and ticket assistance- hotel does not provide any. Bus takes an hour to get to city centre making it too late for any day tours unless you take a taxi. Grocery/convenience store? Snack bar/deli?
Stayed 8 nights in Sep 2023
Response from Green Isle Hotel on 17 Oct 2023
Dear Gail,Thank you for your feedback. We’re sorry to hear that your experience at The Green Isle Hotel did not meet your expectations.We apologize for any confusion regarding the area shuttle and tour ticket assistance. We will work with travel and hotel booking sites to ensure that the information provided about our services is accurate and up-to-date.We understand your concerns about the distance to the city centre and the impact it had on your ability to participate in day tours. We will take this into consideration as we strive to improve our guest experience.Your comments about the grocery/convenience store and snack bar/deli are noted. We’re always looking for ways to enhance our services, and your feedback is invaluable in this regard.We hope to have the opportunity to welcome you back for a more enjoyable stay.

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about it although a room allowing a dog would be beneficial..
Stayed 1 night in Sep 2023
Response from Green Isle Hotel on 2 Oct 2023
Dear Rachel,Thank you for your perfect rating and positive review. We’re thrilled to hear that you loved everything about your stay at The Green Isle Hotel.We appreciate your suggestion about pet-friendly rooms. We understand the importance of providing a welcoming environment for all members of the family, including our four-legged friends. We’ll certainly take your feedback into consideration as we continually strive to improve our services and amenities.We hope to have the opportunity to welcome you (and perhaps your furry friend) back in the future!

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxed stay
Staff are all friendly and helpful and our meals in the restaurant were at a reasonable price and lovely. The room was a good size and very clean and comfortable. The multi story car park, although large, is very tight for parking and manoeuvering a vehicle.
Stayed 2 nights in Sep 2023
Response from Green Isle Hotel on 26 Sept 2023
Dear Philip,Thank you for your wonderful review and for giving us a perfect score! We’re thrilled to hear that you found our staff friendly and helpful, and that you enjoyed your meals at our restaurant. We’re also glad to know that you found your room clean, comfortable, and spacious.We appreciate your feedback regarding the car park. We understand that it can be a bit tight for parking and maneuvering a vehicle. We’ll certainly take your comments into consideration as we continually strive to improve our facilities and services.We hope to welcome you back to The Green Isle Hotel in the near future!

4/10 Poor

Michele

The room was in poor condition with the ceiling falling in the bathroom. It was also very very noisy and difficult to regulate temperature. The carpet had many stains & the curtains were falling off the rod.
Stayed 1 night in Sep 2023
Response from Green Isle Hotel on 26 Sept 2023
Dear Michele,Thank you for taking the time to share your feedback. We’re truly sorry to hear about the issues you experienced during your stay with us.We strive to provide our guests with comfortable and clean accommodations, and we apologize that we fell short in this instance. Your comments regarding the condition of the room, the noise level, temperature regulation, and the state of the carpet and curtains have been noted.Please rest assured that we take this feedback seriously and will address these issues with our maintenance team to ensure they are rectified.We hope that you will give us another opportunity to serve you better in the future.

10/10 Excellent

c p

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Green Isle Hotel on 25 Sept 2023
Dear CP,Thank you so much for your perfect score! We’re thrilled to hear that you had a great experience at The Green Isle Hotel. Your satisfaction is our top priority and your rating validates our team’s dedicated efforts. We look forward to welcoming you back in the future.

6/10 Okay

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel in heart of dublin
Is a beautiful spotless hotel staff were excellent but we booked to catch an early flight with 2 small children and the music was so loud i had to ring to ask what time it was playing to as kids could not go to sleep, but they had us moved within 30 mins to other side of hotel and we all slept till out wake up time no problem, maybe some time thinking about family rooms and where they are placed would be worth thinking about but we ate there and slept there and other than sound of music we had no complaints a top class hotel with amazing friendly staff
Stayed 1 night in Sep 2023
Response from Green Isle Hotel on 25 Sept 2023
Dear Angela,Thank you for your feedback. We’re glad to hear that you found our hotel beautiful and spotless, and that our staff made a positive impression on you.We apologize for the inconvenience caused by the loud music. We understand how important a good night’s sleep is, especially when traveling with small children. We appreciate your patience as we worked to resolve the issue and move you to a quieter room.Your suggestion about considering the placement of family rooms is valuable, and we will certainly take it into account as we continually strive to improve our guest experience.We’re pleased to hear that, aside from the issue with the music, you enjoyed your stay with us at The Green Isle Hotel. Your kind words about our hotel and staff are greatly appreciated.We look forward to welcoming you back in the future.

8/10 Good

Mirian

Travelled with family
N/A
Stayed 4 nights in Sep 2023
Response from The Green Isle Hotel Team on 18 Sept 2023
Hi Mirian,Thank you for taking the time to review our hotel and for giving us a 4/5 star rating! We're delighted to hear that you had a positive experience during your stay with us. If you have any specific feedback or suggestions that could help us improve and earn that extra star next time, please feel free to share. We look forward to welcoming you back in the future for an even better experience. Safe travels!

8/10 Good

Dawn E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Snarky check-in girl.
When we arrived at check-in, one of the girls was busy helping another traveller. We stood back to wait. The was another girl working at the desk, but she was busy stapeling some papers together. She didn’t see us at first, but when she did, she seemed to imply that it was our fault for not coming in front of her. When she talked, it seemed to us that she was yelling, talking loud with anger to her voice. We were given a room that the sun would have shone in all day and was right above where people were allowed to smoke and have conversations. The rest of the staff was kind and friendly. A man out back that was painting, told us where to catch the bus and how to get back. Very nice and helpful, especially after the girl that check us in. If you do not want to be on the front desk, get another job at the back of the house!
Stayed 2 nights in Sep 2023
Response from Green Isle Hotel on 11 Sept 2023
Dear Dawn,Thank you for taking the time to share your experience at The Green Isle Hotel. We appreciate your positive rating of 8 out of 10, but we also recognize that there are areas where we can improve.We sincerely apologize for the inconvenience you experienced during check-in. Our front desk staff is usually known for their exceptional service, and it’s disappointing to hear that you didn’t receive the warm welcome that we strive to provide to all our guests. We will address this issue with our team to ensure it doesn’t happen again.We’re sorry to hear that your room location was not ideal. We always aim to accommodate our guests’ preferences and will take your feedback into account when assigning rooms in the future.On a positive note, we’re glad to hear that the rest of our staff was kind and friendly, and that you found our team member’s advice about the bus helpful. We pride ourselves on our helpful and friendly staff, and we’re glad that this was reflected in your interactions with them.Thank you again for your feedback, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.