6/10 Boleh diterima
Janice Elizabeth
Mengembara bersama kumpulan
23 Jul 2025
The day we checked in there was a problem with our room and it was not available. We were put in another room which was not suitable for 3 people. The next morning we were told our room would be ready that day. We asked if they would move our bags to the new room which they agreed. At the end of the day when we returned the girl on the desk had no idea and spoke to a manager and they put us in a room. Our bags were not there. Back to desk and told they would handle it. Went to bar and within 10 minutes they told me we would have to change rooms again. New room had bags thankfully. Seemed to be lack of communication with staff. We were exhausted after being up for 30 hours and it was frustrating. On the plus side overnight manager was amazing getting us cabs for our day trips and coffee to start the day. He wad so pleasant and helpful even stepping in when an inebriated guest was bothering us one morning. Once all was resolved with our room the rest of our stay was great, the breakfast was wonderful and the bar was a nice touch after a long day.
Janice Elizabeth
Menginap 6 malam pada Jul 2025